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Business Profile

Online Retailer

Native

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Native's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Native has 2 locations, listed below.

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    • Native

      201 California Street Suite 450 San Francisco, CA 94111

    • Native

      225 Bush Street Suite 1900 San Francisco, CA 94104

    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 1, 2023, I placed an online order to this company-Native Cosmetics. I finished the transaction by paying through PayPal $37.02. The information provided states that items are shipped within 1-2 days and received in about 1 week depending on shipping method. It has been 10 days and my order still shows unfulfilled and multiple emails, instant messages and posts on their ******** page only get a generic message that they apologize for the delay, we are looking into it and someone will contact you about your order. I have, in writing, requested to cancel the order and get a refund and they will not acknowledge my request.ORDERDATESTATUSTYPETOTAL#S13100203 Apr 01, 2023 Unfulfilled One-Time $37.02

    • Initial Complaint

      Date:04/11/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,Ive been a customer of ******************** for many years however always purchased from Amazon and other stores. This time I purchased deodorant from their website. I placed an order 8 days ago and they continue to not ship. The order online tracking just says oh no this hasnt shipped. I have emailed support many times and they do not respond. They say orders ship 1-2 days. They literally only have one email to contact and no phone number or chat. ***** is the only email to contact and you could read all reviews now saying they do not respond or ship items so its awful customer service and I cant support a business with awful customer service. I have requested a refund and forwarded my order number and she only responds with she cant find an order.

      Customer Answer

      Date: 09/05/2023

      The company took months to ship my item however I have received it so fyi. 

    • Initial Complaint

      Date:04/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date: March 17, 2023 Amount: $11.80 Product: plastic-free ***************** deodorant Order number: S13037439 Nature of dispute: I reached out to Native on March 25, 2023 via their Contact Us form on their website because I received someone elses order on March 24, 2023, and the product I received is not the product I ordered. I received an automated email on March 25, 2023 confirming receipt of my Contact Us form submission. On March 26, 2023, I received an email from ************************* (I believe this is just a generic name they use for all of their customer support communications). ***** asked what product I received and asked me to confirm if the packing slip had a different name/address on it. I confirmed on March 26, 2023 I sent two emails in response: the first included a picture of the packing slip showing that someone elses name & address were on the packing slip; the second included a screenshot of the order I was supposed to receive. I have attached the same photo and screenshot to this submission here. I never received a reply from *****, even after I followed up on March 28, 2023 and April 1, 2023. I sent a message to Native on April 1, 2023 via Instagram and did not receive a response. I submitted a new Contact Us form submission on the Native website (www.nativecos.com) and received another automated response email from ************************* again. I expect to receive the product I ordered as well as a billing adjustment or other concession because I have had to reach out so many times to try to get he product that I paid for and was supposed to receive over a week ago.

    • Initial Complaint

      Date:02/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received notification from Native Cosmetics that my paid sunscreen order was shipped to me on 11/19/22. Order is #S12533554 . I live in **. I didn't receive the sunscreen. Rather, I received cheaper merchandise with a packing slip dated 11/19/22. The packing slip indicated that what I received was merchandise purchased by a Native customer living in **********, **. Per the packing slip, that person's order is #S12533642. I contacted Native through their website in early December 2022. I received an automated response indicating receipt of my correspondence and a 1-2 day delay in responses due to covid-19. I have since emailed Native directly on 12/18/22, 1/9/22, receiving the same automated response. I have had written complaints to Native through Messenger on 12/18/22, 12/19/22, 12/28/22 and 1/29/23. The responses in sum are that my complaint is being forwarded to the correct party. There has been no customer contact or resolution to date. I have even expressed willingness to keep the cheaper product and have Native refund the difference that I was charged for my order that was not received. Sadly I see at least one other quite similar consumer complaint. Native needs to be accountable. Your assistance is greatly appreciated.

    • Initial Complaint

      Date:02/06/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased items from Native. Problem, I have tried to unsubscribed many times and continue to receive advertising emails, texts. I said I would contact BBB because of this. All contact from me has been thru emails. Jan/Feb '23. Same experience happened Oct/Dec '22.

    • Initial Complaint

      Date:12/23/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased approx $200 of merchandise on 12/10, received no confirmation of the order status, no tracking, and will not respond to our emails requesting the order status. DO NOT SHOP HERE they clearly have stolen money from other past customers who have filed BBB complaints. **** be also filing a fraud complaint with our bank to get a refund because clearly they are not going to respond. Shameful

    • Initial Complaint

      Date:12/21/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been buying native deodorant for about 6 months now and it has stained all of my white shirts under the arm pits light brown. I have contacted the company to try and resolve this issue as they don't have anywhere on their packaging that the deodorant could stain the armpits of your white shirts! They have ignored my emails and calls. I paid $150 for 6 new white shirts that are now all ruined because of the armpit stains that this deodorant has left behind.

    • Initial Complaint

      Date:12/11/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      date of transaction: dec 15, ************************* the amount of aprox $45, that amount also included the shipping cost to ******. The shipping on the order two weeks later appeared to have not even been shipped. I contacted company and approx 4 days later got a response, saying their tracking info wasn't updating and sent me a new link. The link that was sent still shows the order had not been shipping. It should have been received dec 5-7, and I have not received my order yet. Tried responding to the email, and got no reply. order number is S12522833

      Customer Answer

      Date: 01/03/2023

      I have heard from the company and received reimbursement

      Thank you

      *****************

    • Initial Complaint

      Date:12/01/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an ordered on 11/7/22 and received the package on 11/12/22, however the items received and the packing slip were for a different order for a client in another state. The information on the packing slip was the other customers full name, mailing address and phone number. I was out of town when the package arrived and sent a message to their customer support regarding the mix up as soon as I returned home on 11/16/22. I have followed up about 3-4 times since but have not received any response beyond their initial auto reply confirming that they received my message. The person whose order I received ended up texting me using the information in the packing slip as they ended up receiving my order. They confirmed that they had also sent a message to the customer support and followed up multiple times with no response.

    • Initial Complaint

      Date:11/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Native has taken 3 weeks and no tracking,no emails back, nothing. I would not have purchased from this website if I knew they would never ship the products. I've written them twice and have received automated responses. Beware!

    Native is NOT a BBB Accredited Business.

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