Business ProfileforNative

I placed an order for 3 deodorants from Nativecos.com on 3/16/2024 and my order was shipped on 3/19/2024. I contacted Native customer support on 3/28/2024 asking what if my package was lost in transit as it had not moved since 3/21/2024. I received a quick response just telling me to continue to wait and that shipping is taking 3-10 business days, and I responded immediately asking at what point is it considered lost. I received no response.I emailed again on 4/01/2024 repeating my question of when my package is considered lost and why no one has responded to my email. In the meantime, I submitted the form on the contact us page, hoping someone other than ***** (the person that was not responding to my emails) would contact me. No response from either attempts.I emailed on 4/03/2024 to request a refund and inform them that they lost a customer, and then submitted another form on the contact us page to request a refund on 4/04/2024. I finally received a response, from ***** unfortunately, apologizing for her delayed response and stating she was issuing me a refund and sending a replacement order (she sent 2 of the 3 ordered deodorants). I requested multiple times to speak with a rep other than ***** because she was not responding to my emails and the one time she did, all she said was wait. I would never order from this company again; they do not care about their customers. The amount of time I have wasted on this matter is absurd.