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Business Profile

Online Education

Udemy - Udemy.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Important information

Complaints

Customer Complaints Summary

  • 163 total complaints in the last 3 years.
  • 78 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the course and was able to acess it and requested a refund. after days of no response nor help from reaching out to customer service. this "business" has no customer service number. and the employees offer absolutely NO help. i couldve have completed the course in its entirety by this time HOWEVER i'm locked out an waiting my 5th day for customer service to reach out to ME. INSANE !!!!

    Business Response

    Date: 08/28/2023

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on 08/22/23, we have reviewed your refund request, and can confirm that your dispute has been closed, allowing us to complete your refund. You can further check the status of this issue through Ticket #*******.
    Since we investigated the matter thoroughly and have reached out to confirm that you are able to submit the refund on your end, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:08/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On aug 10th I made 9 purchases totaling $189.91. I wanted to check if a refund was possible before buying anything so I went to their help section and clicked on "How to refund a course". the first paragraph says.. "We want you to be satisfied, so all eligible courses purchased on Udemy can be refunded within 30 days. For whatever reason, if you are unhappy with a course, you can request a refund, provided the request meets the guidelines in our refund policy." I went ahead and purchased some courses before learning about the subscription services. when I found out about the subscription I went to the purchases section and clicked the "refund" button on each of the transactions then went and started a subscription. About a week went by and I noticed the website said the purchases had been refunded but I never received the money back. I have now learned it was refunded in the form of "credit"... what a joke. I started a help ticket so that I could express my concerns and request a refund but there has been no response. I would like a real refund.. the money back not credit. I feel I was misled. their definition of refund and mine are clearly different. my order numbers are:PD-CC-6857617059336D6A6C366941 PD-CC-685761705933696D6D36352B PD-CC-68576170593369686C717838 PD-CC-68576170593369676B36562B PD-CC-685761705933656C6C616438 PD-CC-685761705933656B6D713641 PD-CC-685761705933656B6C367543 PD-CC-685761705933656A6C4B7145 PD-CC-685761705933656A6B365A2B

    Business Response

    Date: 08/28/2023

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on August 20th, 2023, we have reached out to further clarify the refund policy surrounding Apple purchases. You can further check the status of this issue through Ticket #*******.
    Since we investigated the matter thoroughly and provided context as to why we are unable to refund back to your original payment method on our side, as well as provided a link to reach out to Apple support for further assistance, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

    Customer Answer

    Date: 08/29/2023

     
    Complaint: 20496447

    I am rejecting this response because:

    The bottom line is I gave them money and I have received nothing in return for the money. I could have lit the money on fire and the same thing would have happened. Apparently, I just gave them money for nothing. Their website is misleading and they clearly do not understand the definition of the word refund. Shady shady shady 


    Sincerely,

    *****

  • Initial Complaint

    Date:08/05/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Udemy refused to refund me $32 for what was supposed to be one online course. There is no subscription and I never had a **** to any courses ever. They refused a refund and **** app won't refund or help me. They again tried to take the same amount out yesterday! I've been disputing this with Udemy for a month. I have proof there is NO subscription. I never had my course I wanted. Furthermore they have blocked me from getting in to my Udemy account to screenshot the no subscription again. They blocked me from resetting my password too. They are misleading, fraudulent and I want my money back for something I never got and I want them to stop illegally trying to run my card again!

    Business Response

    Date: 08/16/2023

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on 08/06/2023, we have taken a closer look at your account and can confirm that you were not charged for a Udemy subscription, and do not have any active recurring charges. We have sent over a follow up email to you, and you can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and have confirmed that you were not charged by Udemy, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

    Customer Answer

    Date: 08/18/2023

     
    Complaint: 20428372

    I am rejecting this response because: Here is proof Udemy ***** $32 out of my bank and also they continued to try to auto deduct the following month in Aug but I took all my cash out so they couldn't get my money. They still owe me. I never got the course I paid for! I have attached the bank transaction pic of the charging me on July 4th (I think I put **** on original complaint on accident) and you can see in the next pic they tried again even after refusing a refund or giving me my course and after me not even having a subscription. They are fraudulent. This is proof! 

    Sincerely,

    *********************

    Business Response

    Date: 08/28/2023

    Hello there,

    Thank you for reaching back out regarding your refund request. We have sent a follow up message in the email thread for Ticket #*******. As an update, please respond to our request as we believe we have found the missing subscription purchase you are requesting your refund.

    Thank you for notifying us of this matter!

    Udemy Support Team

    Customer Answer

    Date: 08/29/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:07/24/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/11/2023, I noticed a charge of $121.06 from Udemy, a transaction that I did not authorize or make myself.It appears that my debit card information might have been compromised, leading to this unauthorized transaction. I am genuinely concerned about the security of my account and would like to resolve this matter promptly.---* Date of transaction: 07/11/2023 * The amount of money I was charged from the Udemy: $121.06 * What the nature of the dispute - Unauthorized transaction * Wheter or not the business has tried to resolve the problem - Udemy doesn't offer customer service by phone. I send the request via email and chatting service, but the agent just told me she needs to request escalation for this issue and no further help.----

    Business Response

    Date: 08/01/2023

    Hello ****,


    After receiving your Better Business Bureau (BBB) complaint on date, our Policy team was able to locate your fraudulent charges and complete an immediate refund for these payments. You can further check the status of this issue through Ticket #*******.


    Since we investigated the matter thoroughly and I have received confirmation that your refunds were completed, Udemy considers that this issue was properly resolved.
    Thank you for notifying us of this matter!


    Udemy Support Team

  • Initial Complaint

    Date:07/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Udemy has stated that they issue a 30-day money back guarantee for purchases. However, my card was charged without my consent on July 17, 2023. In addition, all of my previous courses that I've purchased were removed from my account when I tried their free trial version. They refused to issue me a refund and referred me to their Subscriptions page but their policy doesn't include *****************. Therefore, their refund policy should then be the 30-day money back guarantee stated on their website. In addition, I've attached an image of all the courses I've purchased and a screen shot of the learning menu where all of the paid courses should be. It shows that they removed all of my prior purchases without my consent and have effecitively stolen from me.

    Business Response

    Date: 08/01/2023

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on July 19th, we have provided you with an exception to our refund policy for subscriptions. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and completed the refund on our end, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From:************************* ******************* UDEMY LOST COURSES A large number of courses are missing from my course list at Udemy.com I have requested that Udemy help me to locate them since all of their online suggestions have failed.They are repeatedly sending me copy and past duplicates of the online Tip suggestions that have failed and no other effect to help me..I paid for a large number of courses that have vanished. A few of the purchases are listed here.1. Purchase authorized on 11/08/21 Paypal *Udemy ************ CA S381312619102470 Card **** for $103.72 2. Purchase authorized on 11/30/21 Paypal *Udemy ************ CA S581334674514552 Card **** $14.34 These are only a few, I purchased so many.*************************, ******************* and ***************** are my only email addresses.Thank you for your time.

    Customer Answer

    Date: 07/13/2023

    From: ******************* <*******************>
    Sent: Wednesday, July 12, 2023 3:12 PM
    To: info <************************************>
    Subject: Please close complaint #********

     

    Hi,

     

    Udemy has resolved my issue.

     

    Please close my complaint #********

     

    *************************

    *******************

  • Initial Complaint

    Date:06/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Udemy is refusing to refund my purchase even though Udemy has a 30-day money back guarantee and I requested the refund the same day of the purchase.

  • Initial Complaint

    Date:06/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Udemy has a 30-day money back guarantee for purchases. This money back guarantee is stated on its website. When I purchased one of their classes and then asked for a refund the same day because the class was sub-standard, Udemy denied me a refund. At that point, I opened a dispute against Udemy through PayPal. ************************* of Udemy student support emailed me on 6/7/2023 stating that, "As you are still within 30 days from the date of purchase, we can issue you a full refund, and help you find another course that meets your expectations." However, on 6/8/2023, ****** emailed me saying that Udemy would not process my refund unless I closed my dispute with PayPal. The reason why I notified PayPal is because Udemy had refused to give me a refund--despite what Udemy's terms of service said. It was only after PayPal got involved that Udemy claims they will give me a refund, but they are demanding I close my dispute with PayPal first. I told Udemy I will close my dispute with PayPal after they issue my refund, not before.I have attached a copy of my correspondence with ************************* of Udemy.I have also attached a copy of my receipt of the disputed purchase that Udemy is refusing to refund me.

  • Initial Complaint

    Date:05/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter registered for trial version and upon completing the trial period, Udemy charged $200 to my credit card without letting us know. We tried reaching the customer support and they were not ready to refund the amount.

  • Initial Complaint

    Date:05/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 12th, 2023 I purchased 3 courses from the same instructor. The instructor lied about files being available and did not answer any questions that I posted after 12 days!Udemy claims that I watched "too much" video to be elgible for a refund. Udemy has cloaked their terms of service and refund policy in an unfair manner well hidden with legal jargon to trap and victimize the student into believeing they have actual rights. I want a refund on all of this nonsense!

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