Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from my Credit Card just now (10:40 PM on Nov 21, 2025) that Udemy had charged a subscription of $254.40. I never received a renewal pending message from Udemy before my credit card was charged! I have not accessed or completed courses on Udemy for months, and I had absolutely no intention of renewing my subscription since I simply don't have the time to follow any courses. I immediately canceled my subscription (at 10:36 PM on Nov 21, 2025). But the platform says that my subscription will be canceled only in November 2026! I do want another year of a subscription that I cannot use, and I need a refund since my credit card was charged without any advance notice.I tried to contact their support, but there is only a chatbot, which took me around in circles for more than 15 minutes! I tried to submit a ticket through the chatbot, but I was not successful.There is NO support phone number. There is NO support email address.I have NO way of communicating with Udemy to tell them I do not want this annual subscription that they automatically charged for, without any prior notification. I want a refund, please.

  Business Response

  Date: 11/21/2025

  Hello,
  
  After receiving your Better Business Bureau (BBB) complaint on 11/21/2025, we made an exception and granted a refund. You can further check the status of this issue through Ticket # ********.
  
  Since we investigated the matter thoroughly and refunded your subscription, Udemy considers that this issue was properly resolved.
  
  Thank you for notifying us of this matter!
  
  Udemy Support Team
  
  

  Customer Answer

  Date: 11/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel without being billed and that didn't happen no where to cancel and no one to speak to I want my money back

  Business Response

  Date: 11/17/2025

  Hello,

  
  After receiving your Better Business Bureau (BBB) complaint on Nov. 17, 2025, we have granted you a refund as a one-time exception. You can further check the status of this issue through Ticket # ********.
  

  Since we investigated the matter thoroughly and granted a refund for your subscription plan, Udemy considers that this issue was properly resolved.

  Thank you for notifying us of this matter!

  
  Udemy Support Team
  

  
  

  Customer Answer

  Date: 11/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:11/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account recently and purchased one course that I was taking. I went to sign on to continue the course and it said that my account was temporarily suspended. I sent an email asking about this and got a response saying that my account has been permanently suspended due to suspected fraudulent activity and I will no longer be able to access the account or the course that I had purchased. There is no way my account is fraudulent. I only have one course on my account that I have purchased and was taking. I done nothing else with Udemy. There is no phone number to call and no life support. Just a bot I would prefer to regain access to my account so I can continue the one course I purchased. If Im not able to do this, I expect a refund since Im not able to take the course that I paid for. My account was linked to my email *****************

  Business Response

  Date: 11/14/2025

  Hello,
  
  After receiving your Better Business Bureau (BBB) complaint on 11/13/2025, we have reinstated your account. You can further check the status of this issue through Ticket #********.
  
  Since we investigated the matter thoroughly and provided a resolution to your inquiry, Udemy considers that this issue was properly resolved.
  
  Thank you for notifying us of this matter!
  
  Udemy Support Team

• Initial Complaint

  Date:11/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account recently and purchased one course that I was taking. I went to sign on to continue the course and it said that my account was temporarily suspended. I sent an email asking about this and got a response saying that my account has been permanently suspended due to suspected fraudulent activity and I will no longer be able to access the account or the course that I had purchased. There is no way my account is fraudulent. I have only one course on my account that I have purchased and was taking. I have done nothing else with Udemy. There is no phone number to call and no life support. Just a bot I would prefer to regain access to my account so I can continue the one course I purchased. If Im not able to do this, I expect a refund since Im not able to take the course that I paid for.

  Business Response

  Date: 11/14/2025

  Hello,

  After receiving your Better Business Bureau (BBB) complaint on 11/13/2025, we have reinstated your account. You can further check the status of this issue through Ticket #********.

  Since we investigated the matter thoroughly and provided a resolution to your inquiry, Udemy considers that this issue was properly resolved.

  Thank you for notifying us of this matter!

  Udemy Support Team

• Initial Complaint

  Date:11/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for what I thought was a legitimate course that would help me refresh training and skills that I already have. I got as far as the introduction of the course when I realized it was not the correct course that I needed. In addition, there is a fraudulent statement made in the intro to the effect "Adobe Animate is the Industry Standard for animation." This is false advertising and solicitation. It is an outdated animation tool and not the industry standard. I attempted to request a refund for the site, but receive an error message stating "You have watched too much of the course." However, as you can see from the uploaded screenshot, this is too a false statement, because I did not even complete the introduction section and there are four more course sections. When attempting to contact ***************** I was constantly rerouted back to the initial part of the chat window never getting to the resolution. Also, there is no phone support. I sent an email to the instructor and never received a reply. I will not be completing the course, would like my refund. If it is not refunded by the company on good faith, I will file a legal complaint against the company for fraud, as well as contact the *** for consumer fraud and false advertising.

  Business Response

  Date: 11/07/2025

  Hi *****, 
  
  
  /After receiving your Better Business Bureau (BBB) complaint on 11/07/2025, we have processed a full refund. You can further check the status of this issue through Ticket #********. 
  
  
  Since we investigated the matter thoroughly and granted an exception to our refund policy, Udemy considers that this issue was properly resolved.
  
  
  Thank you for notifying us of this matter!
  
  
  Udemy Support Team

  Customer Answer

  Date: 11/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:11/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost all access to my 25 year-old email address in August. However I had several paid-for courses through Udemy that were purchased some time during and since the pandemic. I have attempted to change my email address to the new one and Udemy wants some kind of receipt of credit card purchase or an emailed original receipt (these course purchases were several years ago and any confirmatory email to the old address would also not be accessible). I have had to change this contact info with multiple businessesmany of them financialand no one has provided this kind of brick wall answersurely even a request for government ID or even a passport with picture would be more reasonable to re-establish access for a series of classes advertised prior to purchase as lifetime access.

  Business Response

  Date: 11/07/2025

  Hello,
  
  After receiving your Better Business Bureau (BBB) complaint on 11/7/2025, we changed the email on the previous account to the one you suggested. You can further check the status of this issue through Ticket # ********.
  
  Since we investigated the matter thoroughly and we changed the email on the previous account to the one you suggested, Udemy considers that this issue was properly resolved.
  
  Thank you for notifying us of this matter!
  
  Udemy Support Team
  
  

  Customer Answer

  Date: 11/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an ongoing issue. It started back August 8th 2022, but is still not fixed.Prior to August 8th 2022 I purchased well over 100 courses on Udemy, each course was 9.99 CAD and up. They state when we buy the course we have life time access to each and every course.After I received a refund on one of my courses they all of a sudden need verification on who I am. They did not ask once while I purchased all of these courses prior.I guess for some reason I failed to verify who I am and they have suspended my ************* I was talking to them and they were getting back to me in minutes. October 25th, 2025 One email stated: "Please reach out if you would like to proceed with the verification process." I reply back to go through the verification process which I am not happy about because they took over $1,000.00 from my **** without any verification prior which if it was not me would have allowed this much fraud to take place.Anyways here is what they said back after asking to start the verification process again. ******* ******* ******* ******************* 25, 2025, 09:23 PDT Hello, We apologize for any confusion, and we're sorry to inform these actions were made by our team, but unfortunately, we were unable to verify your account with the information provided. When we are unable to verify an identity, we must suspend the associated courses and accounts. If you have any further information you would like us to consider in your case, please let us know. We are available to answer any logistical questions you may have. Regards,Udemy ************** Team Not sure where the verification process form is?Now when I email they are no longer getting back to me.

  Business Response

  Date: 10/27/2025

  Hello,

  
  After receiving your Better Business Bureau (BBB) complaint on 10/27/2025, we closed the account because the user provided bad information. You can further check the status of this issue through Ticket # ********.

  
  Since we investigated the matter thoroughly and we closed the account because the user provided bad information, ********************** considers that this issue was properly resolved.

  
  Thank you for notifying us of this matter!

  
  Udemy Support Team
  

  
  

  Customer Answer

  Date: 10/27/2025

   
  Complaint: 24063293
  
  I am rejecting this response because: udemy has sent me emails stating I could re-verify in one email then the next state they cannot and sorry for the confusion. I can veri8fy this as I have now saved every email from udemy. These emails were within 2 min a part from each other. They can pick and choose if we verify correctly or not which is totally unfair. They have taken my money over $1,000.00 with out verification so they should be giving the money back to the card holder if they think this was suspicious not keeping the funds for themselves.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 11/03/2025

  Hello,

  After receiving your Better Business Bureau (BBB) complaint resolution rejection, your case was escalated for further review and the decision was overturned. You can check the details of this decision in Ticket # ********.

  Since we investigated the matter thoroughly and provided a resolution to your inquiry, Udemy considers that this issue was properly resolved.

  Thank you for notifying us of this matter!

  Udemy Support Team

  Customer Answer

  Date: 11/03/2025

   
  Complaint: 24063293
  
  I am rejecting this response because:

  There is no resolution.

  Udemy has stolen my money. I had around $1,000.00 worth of courses I paid for. They have locked me out of my account.

  They say in their *** courses are lifetime. This is not true as I have zero access. They say I have to verify who I am: Why did they not verify the user who paid for the courses? If they think this was fraud then they should be giving the money made from each purchase back to the card holder.

  If they give it back to the card holder which is me I would accept, but they have not.

  If they gave me lifetime access which they said in the *** then I would accept, if all my courses are there.

  Udemy gives me a case ID number to view the case but they do not give me login access, so how does a person check?

  If they want to steal people's money maybe others that read this will think twice on purchasing from Udemy.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 11/07/2025

  Hello,

  
  After receiving your Better Business Bureau (BBB) complaint resolution rejection, your case was escalated for further review and the decision was overturned. You can check the details of this decision in Ticket # ********.

  
  Since we investigated the matter thoroughly and provided a resolution to your inquiry, Udemy considers that this issue was properly resolved.

  
  Thank you for notifying us of this matter!

  
  Udemy Support Team

  Customer Answer

  Date: 11/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a complaint regarding an unauthorized charge made by Udemy on my credit card. Udemy renewed my annual subscription without my consent or prior notification. I did not receive any email, alert, or reminder about the upcoming renewal, nor did I authorize this transaction.On Oct 12, 2025, Udemy charged my credit card for the renewal amount of $255.24. I only discovered the charge when I reviewed my credit card statement. I immediately contacted Udemys customer support to request a refund and cancel the subscription renewal, but I have not received a satisfactory response or resolution.I believe this automatic renewal without prior notice is unfair and violates consumer protection standards. I am requesting that Udemy issue a full refund for this unauthorized charge and ensure that my subscription is fully canceled.Please find below the relevant details:Name: ******* ***** Email associated with Udemy account: ******************** Date of charge: Oct 12, 2025 Amount charged: $255.24 Payment method: Credit Card Thank you for your assistance in resolving this matter. I appreciate your time and attention.Sincerely,******* ***** ************

  Business Response

  Date: 10/24/2025

  Hello,
  
  After receiving your Better Business Bureau (BBB) complaint on 10/24/2025, we denied the refund for the subscription plan. You can further check the status of this issue through Ticket #  10403812.
  
  Since we investigated the matter thoroughly and denied the refund, Udemy considers that this issue was properly resolved.
  
  Thank you for notifying us of this matter!
  
  Udemy Support Team
  
  

  Customer Answer

  Date: 10/27/2025

   
  Complaint: 24058010
  
  I am rejecting this response because:

  Dear Better Business Bureau,

  Thank you for your follow-up regarding my complaint against Udemy. I appreciate your assistance in reaching out to them.
  I would like to submit this rebuttal because Udemys response does not address the main issue of my complaint. I never authorized an automatic renewal or recurring payment for my subscription. I only subscribed for one year of service in 2024 and never opted for multi year subscription.  My understanding was that the subscription was valid for one year only, and that I would be notified when it was time to renew.

  Udemy charged my credit card without prior notice or consent, which constitutes an unauthorized charge. I was not informed through email or any other method that my subscription would automatically renew or that my card would be billed again. Had I been notified, I would have declined the renewal.
  I believe it is unfair, unethical and misleading for Udemy to continue charging customers without clear, prior consent and without any notification when the initial subscription term expires. Therefore, I respectfully request that this matter be reconsidered and that a full refund be issued for the unauthorized renewal.
  Please let me know if any additional documentation is needed to support my case.
  Thank you for your continued assistance in resolving this matter.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 10/28/2025

  Hello,
  After receiving your Better Business Bureau (BBB) complaint on 10/28/2025, we made an exception and granted a refund. You can further check the status of this issue through Ticket # ********.
  Since we investigated the matter thoroughly and made an exception and granted a refund, Udemy considers that this issue was properly resolved.
  Thank you for notifying us of this matter!
  
  

• Initial Complaint

  Date:10/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did free trial on Udemy.com on Oct 2nd, expiring today Oct 9th, and I cancelled today on Oct 9th, and I was still charged . i need this reversed and refunded, i didn't like it. The trial was for 7 days starting on the 2nd and ending on the 9th, it was cancelled on the 9th;

  Business Response

  Date: 10/10/2025

  Hi Ofir, 
  
  After receiving your Better Business Bureau (BBB) complaint on 10/10/2025, we have provided an exception and processed a refund for the subscription plan. You can further check the status of this issue through Ticket #********. 
  
  Since we investigated the matter thoroughly and processed a refund, Udemy considers that this issue was properly resolved.
  
  Thank you for notifying us of this matter!
  
  Udemy Support Team

  Customer Answer

  Date: 10/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:10/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a long time user of ********************** courses for several years. I have about 90 courses I bought for myself. Due to recent cybersecurity breaches, I had to switch all my contact info. No longer have access to my bank accounts or old contact info. They wont grant me access to my purchases. This is an outrage!!

  Business Response

  Date: 10/08/2025

  Hi ***, 
  
  After receiving your Better Business Bureau (BBB) complaint on 10/8/2025, we have provided the email address associated with your courses. You can further check the status of this issue through Ticket #********.
  
  Since we investigated the matter thoroughly and provided the email address associated with your account and courses, ********************** considers that this issue was properly resolved.
  
  Thank you for notifying us of this matter!
  
  Udemy Support Team

  Customer Answer

  Date: 10/09/2025

   
  Complaint: 23988571
  
  I am rejecting this response because:

  the old email requires access and there is no access for the code.
  
  Sincerely,
  
  *** ***

  Business Response

  Date: 10/09/2025

  Hello,

  
  After receiving your Better Business Bureau (BBB) complaint on 10//2025, we have changed your email. You can further check the status of this issue through Ticket #: 10366041.

  
  Since we investigated the matter thoroughly and we have changed your email as requested, Udemy considers that this issue was properly resolved.

  
  Thank you for notifying us of this matter!

  
  Udemy Support Team
  

  
  

  Customer Answer

  Date: 10/09/2025

  The company just addressed the issue to my satisfaction, thank you.

  *** ***