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Business Profile

Online Education

Udemy - Udemy.com

This business is NOT BBB Accredited.

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Important information

Complaints

Customer Complaints Summary

  • 156 total complaints in the last 3 years.
  • 76 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im reaching out to request an immediate refund for a charge applied to my account following what was presented as a free trial. As part of the sign-up process, I entered my credit card details with the intention of trialing the service before further making a decision on purchasing a subscription. After going through the trial, I came to the conclusion that I did not have a need for a subscription as it did not fit my needs. However, an automatic charge without additional confirmation of my consent was made for a full subscription. The fact that I was charged immediately after the trial expired, without any clear warning or ***** period for refund requests, feels misleading and unfair. I submitted a refund request as soon as I noticed the charge but was denied, claiming that a refund was not possible unless it is legally required. At no point was it clearly disclosed that once charged, no refund option would be available. I had believed that a refund option would be possible due to the "30-Day Money-Back Guarantee" from udemy but apparently doesn't apply to subscription. Having no refund or ***** period after a payment is a very predatory practice, and is very misleading and unfair. Policies that prevent refunds should be clear and prominently disclosed at the time of sign-up, not after a charge has already been applied. Im requesting that Udemy honor this refund request, given that I did not intend to subscribe and acted immediately upon noticing the charge. The account on ********************** is linked to *********************

    Business Response

    Date: 07/16/2025

    Hi ******, 

    After receiving your Better Business Bureau (BBB) complaint on July 16th, 2025, we have granted an exception and processed a refund. You can further check the status of this issue through Ticket #********. 


    Since we investigated the matter thoroughly and a refund was processed, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team

  • Initial Complaint

    Date:07/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Udemy by clicking on a "7 day free trial" button on their website. This somehow led me to a sign up page where they instead auto populated the page to have the selection on a yearly subscription, with some kind of discount represented by the price being crossed out and then a new price in another color overtop, it also stated that this was the "monthly price". Therefore I thought this was a free trial on a monthly subscription. I checked on ******, quora, reddit, and ****** Gemini and sought to understand if there was a free trial that could be canceled if I didn't like the service. All sources confirmed that signing up for the plan and canceling within seven days would result in a cancelation before any charges take place. I went ahead and proceeded to sign up for what I believed was a free trial for 7 days. I was then charged $134 immediately. I went to the customer service page to cancel but could not find how to do so. I finally found the cancelation page and cancelled the account, where I was told my plan would cancel one year from the date (yesterday) of purchase. I then tried to find customer support. Customer support is thoroughly hidden, but when I did find it I clicked the "contact" button. This time nothing happened and after refreshing and clicking many more times I found a message announcing that if the button was broken you should follow these instructions and clear your cookie cache among other steps. These are all extremely descriptive business practices. This company is making it impossible to easily and clearly understand what you are signing up for and they acknowledge that their website is broken and you cannot contact customer support but they do not even say they are working to fix it, they expect you to fix it which gate keeps customer service from non tech savvy customers. I contacted my bank and explained the issue and requested a charge back. udemy CS told me no refunds today when I finally contacted them.

    Business Response

    Date: 07/16/2025

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on 7/16/2025, we have refunded your subscription plan. You can further check the status of this issue through Ticket #: 10158104.

    Since we investigated the matter thoroughly and refunded your subscription plan, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:07/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had 20 published courses on Udemy, all of which were manually created by me using Canva for visuals. Every course fully complied with Udemys published quality standards and their policy. One of the removed courses had over 80 verified 5-star reviews, with no complaints, no copyright issues, and growing traction.Then suddenly, without warning, Udemy removed all 20 of my courses, claiming vague reasons like internal audits and citing unpublished metrics such as posting too many courses in a short period. These standards are not written anywhere in their Terms of Use or official guidelines.Whats worse is that they included incorrect course titles in their audit, referencing content I never even created. Despite multiple follow-up emails, Udemy stopped responding after two replies. No clear reason was given. No chance to revise. No transparency.This has devastated me professionally and mentally. I put months of effort into those courses, and they were helping students around the world. I now feel completely powerless, and Im not the only one. Others have experienced the exact same issue, word-for-word.All I want is for Udemy to review this fairly and reinstate my courses. Im still open to resolving this constructively, but they need to take responsibility and act transparently.

    Business Response

    Date: 07/14/2025

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on date, we are currently working on your ongoing issue. You can further check the status of this issue through Ticket #: 10134862.


    Our team is currently working on having this issue resolved as soon as possible.


    Thank you for notifying us of this matter!


    Udemy Support Team

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 7, 2025, I was charged $199 for a renewal of Udemy's "Personal Plan" subscription. I did not intend to renew this subscription and had not used the platform or consumed any content for an extended period leading up to the charge. The payment was still pending on my bank account at the time I contacted Udemy Support to request a refund.Despite my prompt outreachmade within hours of the chargeI was informed that Udemy does not offer refunds on subscription plans, even when the content has not been accessed and the charge has not yet been finalized.I am a long-time customer and have used ********************** for years, but this rigid policy and unwillingness to work with a loyal customer on a common-sense issue (an unused subscription charged less than 24 hours ago) is extremely disappointing. I believe this policy is unfair and reflects poorly on Udemys customer support practices.I am requesting a full refund of the $199 charged to my account, as I have not used any content from the renewed subscription and reached out immediately to cancel.Invoice Reference: US2025-1338345 Date of Charge: July 7, 2025 Amount Charged: $199

    Business Response

    Date: 07/07/2025

    Hi ******, 


    After receiving your Better Business Bureau (BBB) complaint on 7/7/2025 we have granted an exception and refunded the subscription charge.  You can further check the status of this issue through Ticket #********. One of our associates will reach out to you shortly with the resolution. 


    Since we investigated the matter thoroughly and a refund was granted, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team

  • Initial Complaint

    Date:07/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

    Business Response

    Date: 07/07/2025

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on date, we have refunded your subscription plan. You can further check the status of this issue through Ticket # ********.


    Since we investigated the matter thoroughly and shorter description of actions taken, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team

  • Initial Complaint

    Date:06/29/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Young Songds or partial refunds, unless otherwise required by applicable law." This implies that users in certain regions are granted refunds while others are not, solely based on location. I believe this practice violates the principle of equal treatment and fairness. All users, regardless of where they live, deserve consistent consumer protection and refund policies.I am requesting a full refund and sincerely hope that Udemy will reevaluate its subscription marketing practices and refund policy to prevent other consumers from having a similar experience.

    Business Response

    Date: 06/30/2025

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on date, we made a refund for your subscription. You can further check the status of this issue through Ticket #: 10112114.


    Since we investigated the matter thoroughly and shorter description of actions taken, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team

  • Initial Complaint

    Date:06/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Urgent Refund Request Unauthorized Charge Following Free Trial Sign-Up Dear Udemy Support,Im writing to request an immediate refund for a charge that was applied to my account after signing up for what was advertised as a free trial. As part of the sign-up, I was required to enter my credit card information, but at no point was it clearly stated that once charged, a refund would not be issued. That kind of detailespecially when it concerns billingshould be made unmistakably clear during the sign-up process.The charge was posted to my account, and I submitted a refund request on the same day. I had no intention of continuing with a paid subscription. My use of the free trial was solely to evaluate the service, not to commit to payment.Frankly, its extremely distressing to be charged for something I never intended to purchaseespecially in todays economy. With the rising cost of living and financial pressure so many of us are under, this kind of oversight can have a real impact. Its not acceptable for a platform to make it so easy to be charged, and then fail to clearly disclose refund restrictions until after the ******* asking that Udemy do the right thing and issue a full refund for this charge.Sincerely,******* ************ Udemy Account Email: ********************* Date of charge: 6/25/25 Amount: $47.97

    Business Response

    Date: 06/26/2025

    Hi *****, 

    After receiving your Better Business Bureau (BBB) complaint on 6/25/2026 and granted an exception. You can further check the status of this issue through Ticket #********.

    Since we investigated the matter thoroughly and provided a refund, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

    Business Response

    Date: 06/24/2025

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on date, we short have proceed to make a refund for your subscription plan. You can further check the status of this issue through Ticket # ********.


    Since we investigated the matter thoroughly and shorter description of actions taken, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team

  • Initial Complaint

    Date:06/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a paid subscription with Udemy and I canceled it the day before the renewal and they charged me anyway and since they don't send an email confirming the cancelation, they keep saying I canceled on the day it renewed. I had the subscription for months before canceling it. At first when I reached out they kept saying there was no '30 day money back guarantee', which wasn't my issue at all. They need to send an email confirming the cancelation, otherwise how do I prove that I canceled on time? Terrible and predatory business practices. The subscription is $38 a month! I want my money back.

    Business Response

    Date: 06/20/2025

    Hi Lubaina


    After receiving your Better Business Bureau (BBB) complaint on 6/20/2025, we have granted an exception and processed a full refund for the subscription plan. You can further check the status of this issue through Ticket #********.


    Since we investigated the matter thoroughly and  a refund has been granted, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team

Udemy - Udemy.com is NOT a BBB Accredited Business.

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