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Business Profile

Online Education

Udemy - Udemy.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Important information

Complaints

Customer Complaints Summary

  • 165 total complaints in the last 3 years.
  • 73 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did free trial on Udemy.com on Oct 2nd, expiring today Oct 9th, and I cancelled today on Oct 9th, and I was still charged . i need this reversed and refunded, i didn't like it. The trial was for 7 days starting on the 2nd and ending on the 9th, it was cancelled on the 9th;

    Business Response

    Date: 10/10/2025

    Hi Ofir, 

    After receiving your Better Business Bureau (BBB) complaint on 10/10/2025, we have provided an exception and processed a refund for the subscription plan. You can further check the status of this issue through Ticket #********. 

    Since we investigated the matter thoroughly and processed a refund, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

    Customer Answer

    Date: 10/11/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ********

  • Initial Complaint

    Date:10/08/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been a long time user of ********************** courses for several years. I have about 90 courses I bought for myself. Due to recent cybersecurity breaches, I had to switch all my contact info. No longer have access to my bank accounts or old contact info. They wont grant me access to my purchases. This is an outrage!!

    Business Response

    Date: 10/08/2025

    Hi ***, 

    After receiving your Better Business Bureau (BBB) complaint on 10/8/2025, we have provided the email address associated with your courses. You can further check the status of this issue through Ticket #********.

    Since we investigated the matter thoroughly and provided the email address associated with your account and courses, ********************** considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

    Customer Answer

    Date: 10/09/2025

     
    Complaint: 23988571

    I am rejecting this response because:

    the old email requires access and there is no access for the code.

    Sincerely,

    *** ***

    Business Response

    Date: 10/09/2025

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on 10//2025, we have changed your email. You can further check the status of this issue through Ticket #: 10366041.


    Since we investigated the matter thoroughly and we have changed your email as requested, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team


    Customer Answer

    Date: 10/09/2025

    The company just addressed the issue to my satisfaction, thank you.

    *** ***

  • Initial Complaint

    Date:10/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a 7 day trial for Udemy.com. On the 7th day before the trial ended, I cancelled the subscription. I was charged for the subscription anyway, despite my Subscription page indicating the subscription is cancelled. I attempted to request a refund, but the support site does not allow any option to address this issue. The ** support bot created a help ticket for me, but the links in the resulting email all fail. I have no proof that Udemy.com will be addressing my issue and I will be disputing the charge with my bank.

    Business Response

    Date: 10/06/2025

    Hi *****, 

    After receiving your Better Business Bureau (BBB) complaint on 10/6/2025, we replied earlier to your refund request. You can further check the status of this issue through Ticket #********. 

    Since we investigated the matter thoroughly and provided an exception to our refund policy, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:10/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two days ago an instructor on ******* offered his Udemy course for free with code Twice I filled in the code, price went from $84 to free When I go to checkout price went up to $$84 I tried twice and it's not the first time Udemy has done that NO money was paid they were trying to charge me for a FREE course I have been a loyal customer for over fifteen years and spent many thousands of dollars and they still mess with me They have no customer support just AI chat that doesn't work Feeling disappointed and let down.

    Business Response

    Date: 10/13/2025

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on 10/13/2025, we provided instructions on how to proceed with your purchase. You can further check the status of this issue through Ticket # ********.


    Since we investigated the matter thoroughly and provided instructions on how to use the coupon, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team


  • Initial Complaint

    Date:09/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to udemy's online class / test prep for **************** 200 excel advocate. The class is marketed as test prep to pass the ********* certification. Throughout the video, the teacher points out this class is designed for passing the certification.I scored 100 on all the practice exams showing I learned the information on the test prep. I failed the certification scoring 420 out of 1000 possible points needing 700 to pass. I am not even close. The marketing of this class is misleading, deceptive, unfair and fraudulent. Udemys poilcy only allows refund if requested din first 30 days. Because of their deception and breaking of Massachusetts consumer protection laws I am requesting a full refund of all money paid to udemy which includes 3 payments of ***** = ******

    Business Response

    Date: 09/30/2025

    Hi ****, 


    After receiving your Better Business Bureau (BBB) complaint on 9/24/2025, we have contacted you via email. You can further check the status of this issue through Ticket #********.


    Thank you for notifying us of this matter!


    Udemy Support Team

  • Initial Complaint

    Date:09/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a course online from Udemy.com and also in this course it did not give me the options explaining the answers for a CompTIA A+ course. I have taken the test and failed. Everything in the test was nothing like the course I purchased. I purchased the online course for $18.75. Now my card was charged again for an amount of $139.00. I contacted support, and expressed to them that I do not know why they are charging me for a subscription when I purchased one course. The content in this course was nothing like the test. I failed so there is already $318.00 wasted. I can not afford for them to just take money from me like this. Can you please help me get my money back?

    Business Response

    Date: 09/19/2025

    Hi *****, 

    After receiving your Better Business Bureau (BBB) complaint on September 19, we have processed a refund for the subscription plan. You can further check the status of this issue through Ticket #********.

    Since we investigated the matter thoroughly and granted an exception, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

    Customer Answer

    Date: 09/25/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:09/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting that Udemy:Immediately suspend and investigate instructor ****** Frasers account for fraud, harassment, and misuse of the platform.Provide a written explanation of why no action was taken after my initial report and what steps Udemy will take to prevent instructors from using their platform to lure and scam customers.Acknowledge the harm caused by their lack of action, which has resulted in business losses, data loss, and ongoing harassment.I am not requesting a refund from Udemy. My concern is that their platform is enabling this instructor to appear legitimate and to potentially victimize others.I reported this to Udemys ************** team, but they did not take any action. Udemy continues to host him as an instructor, allowing him to appear credible and potentially lure other victims.This situation has caused me financial loss, data loss, and emotional distress.

    Business Response

    Date: 09/09/2025

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on 9/8/2025, we are currently investigating the Instructor in question. You can further check the status of this issue through Ticket # ********.


    Since we investigated the matter thoroughly and the current investigation, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team


  • Initial Complaint

    Date:08/26/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a PMP certification prep course from Udemy because they advertise lifetime access and a certificate of completion. I previewed the course before purchase, and it was rated over 4.7 stars, so I had no reason to doubt its reliability. I invested 8 days of study into the course when it was suddenly removed by Udemy for policy violations.Udemy refunded the purchase price, but that does not address the loss of my time, progress, or the certificate I expected to earn. When I asked for enrollment in a comparable PMP course or even a small goodwill credit to offset the disruption, Udemy declined.Udemys own support confirmed that they do not review or validate courses before offering them for sale, and instead only remove them after policy violations are reported. This means students bear the risk of losing time and progress, even if they rely on ratings, previews, and Udemys lifetime access guarantee.

    Business Response

    Date: 08/26/2025

    Hi *****, 

     After receiving your Better Business Bureau (BBB) complaint on 8/6/2025, we provided a refund and a compensation credit. You can further check the status of this issue through Ticket #********. 

    Since we investigated the matter thoroughly and explained Udemys Terms and Conditions, our Trust & Safety policies, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

    Customer Answer

    Date: 08/27/2025

    Better Business Bureau:

    I am accepting this response so the case can be closed, as I received a refund and a small credit. However, I do not believe it is fair business practice for Udemy to advertise and sell lifetime access to courses without fully vetting them first. Students should not risk losing their progress and certificates when a course is later removed for policy violations. 

    Sincerely,

    *********** *****

  • Initial Complaint

    Date:08/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled this months ago and it just renewed my subscription. I want it refunded. I do not want your product anymore. Its all trash with a bunch of heavy accented individuals you can barley understand attempting to teach.

    Business Response

    Date: 08/25/2025

    Hi *******

    After receiving your Better Business Bureau (BBB) complaint on 8/25/2025, we have followed up on your request. You can further check the status of this issue through Ticket #********.

    Since we investigated the matter thoroughly and provided an exception to the refund policy of subscription services, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:08/25/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am perpetually encountering difficulties with my Udemy account, and it is noteworthy that Udemy lacks a direct customer support line. Initially, ********************** does not permit login solely with a password; they require the transmission of six-digit verification codes to your email. The issue arises as these codes seldom arrive in my inbox. I have thoroughly examined both the 'junk' and 'spam' folders, yet these codes remain absent. Even when I select the 'resend' option, the codes still fail to reach my email. It is evident that there is a persistent issue with the Udemy platform, as this situation recurs frequently, preventing me from accessing my account to review the courses for which I have paid. I am fatigued by this ongoing problem with Udemy and disheartened that I only receive assistance when I escalate my concerns to a third-party consumer support agency. Their customer service is subpar and unsatisfactory. Consequently, I am requesting that Udemy reimburse me for all the funds I have invested in these courses over the years, to prevent further distress. I assert this request as the courses are intended to be mine indefinitely, yet I am consistently denied access to what I have rightfully purchased.

    Business Response

    Date: 08/25/2025

    Hi Melody, 


    After receiving your Better Business Bureau (BBB) complaint on 8/25/2025, we have provided a few steps to provide a resolution to your login issue.  You can further check the status of this issue through Ticket #********.


    Please follow up on the ticket indicated. Thank you for notifying us of this matter!


    Udemy Support Team

Udemy - Udemy.com is NOT a BBB Accredited Business.

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