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Business Profile

Online Education

Udemy - Udemy.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Important information

Complaints

Customer Complaints Summary

  • 160 total complaints in the last 3 years.
  • 80 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 17 course from Udemy in February of 2022 and have not started a single course from them. I recently had to apply for full term disability and was recently approved for it. I have now found out that I will have to do something from home if I am to continue working while on disability to help with the income equation. I thought that Udemy would be supportive when I messaged out to them to ask if they could refund the charges for those courses I have not taken or to give me a balance I could use on courses that can help me in my situation. The thing is that they messaged me back literally minutes after I messaged them which lets me know that they did not give my case any individual consideration given the circumstances or at least check with a supervisor to see if there was anything that they could do above and beyond what the customer service can do. I at least would have hoped that they would have provided some service other than just flat our saying that there was nothing they could do for me. Not having money hurts when you are on social security disability and you have to make every ***** count. I am requesting that they reconsider providing a balance or credits or a refund given the circumstances of this case and how they are not revolved around buyers remorse or any reason that would be a bad reason for requesting a refund this late past the date of purchase. I think the first mission of any business should be to support their customers no matter where they are out in their journey which can unfortunately include unique circumstances such has this one. That means dealing with the really hard ones or helping more than you might if it was just a normal run of the mill refund request or something. Therefore, I decided to make this BBB complaint because of the fast response and no real consideration and no option for forwarding to a manager or supervisor for a second review. I am doing this on behalf of the judge that approved my case also.

    Business Response

    Date: 09/27/2022

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on 09/16/22, we have reviewed your refund request and provided you with an exception from the 30 day refund policy. You can further check the status of this issue through Ticket #*******.
    Since we investigated the matter thoroughly and have completed your refund, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team

  • Initial Complaint

    Date:08/19/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I went to their website the price of the course was $34.99. Once I added it to my cart it jumped up to $149.99. I cleared my browser history and cashe, went back to their website, against it was $34.99 again I added it to my cart and it was $149.99. I decided to do some research and as it turns out, this is a common practice by udemy.

    Business Response

    Date: 08/31/2022

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on 08/31/22, we have reviewed your account and have seen that you were able to complete the purchase for the discounted amount. You can further check the status of this issue through Ticket #*******. Since we investigated the matter thoroughly and have confirmed that your discount was successfully applied to your purchase, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!


    Udemy Support Team

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Period event started: Over 4 Weeks Amount Spent On Udemy: Over $10,000.00 Estimated What Udemy committed to provide for me: Continuous Access to Courses Purchased on their website Nature of Dispute: Denial of Access to the courses I have purchased with my money for the past four weeks Does The Business Tried To Solve The Problem: No, not even an attempt.Udemy make me to lose an offer from important appointment, due to been unable to access information paid for on the platform I have read their students guidelines again and again, I have not seen where I have violated any policy. 3 things I do on Udemy are: 1. Buy courses, 2. Download free courses needed when available 3. Study and seek knowledge as a student. I will appreciate if I can be pointed to any kind of violation claimed to have been violated and ways to resolve this issue. Holding my account hostage has no value for you or me, I'm hurting badly cause I can't access my hard earn money values I have purchased on your forum.Please revisit your decision concerning my account and recheck making sure their is no mistaken identity in this case.Please kindly restore my account as soon as possible or get in touch with me if you have any questions in other to resolve this situation ASAP.Thank you and God bless

  • Initial Complaint

    Date:08/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Udemy stripped all 5 classes from my account and then made it my problem to prove I purchased them. That is stealing!!!

Udemy - Udemy.com is NOT a BBB Accredited Business.

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