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Business Profile

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Calm.com, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Calm.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Calm.com, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to Calm.com, but the app does not work on my phone. I'm unable to access most of the programs they offer. I spoke with a customer service rep that tried to make adjustments to my phone to no avail. Since I am unable to use the app, I'm requesting a full refund, but now no one will return my emails. There is no telephone number to call.

    • Initial Complaint

      Date:01/30/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ruined credit I received a notice from *********** that my credit was-29 . Well, after explaining I have never use that card, it made me lie awake all night. Those numbers are the same as my house payment. When I called today, they said you guys have to straighten it out. I noticed the house payment is in my husbands name (he recently passed) I think I am being scammed. The lady today said my payment is zero. Please help

    • Initial Complaint

      Date:12/17/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased a year subscription gift certificate in the amount of $69.99, however their website told me that I would receive a confirmation email to my email address and it had my correct email address displayed. I never received anything after paying the $69.99, but the money was immediately taken from my bank account. I have sent their customer support multiple emails trying to get a solution to the issue and received nothing in return, there is no phone number to contact so the only way I'm able to attempt to contact customer support is via email. I would like to get a refund on the amount that I paid and I would also like to report this business for fraud as they have failed to provide the service/product that I have paid for.

    • Initial Complaint

      Date:11/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/8/2023 I received a 2nd 7-day free trial of the Calm app to come back. After I accepted the trial I was immediately charged for a 1 year subscription which I did not want. I wanted to see had the app had any updates to make me want to come back. I called Apple immediately to let them know it was an error. Initially, I was told to contact the Developer of Calm. I did as instructed and contacted Calm CSR. The rep at Calm instructed me to go back to Apple because they couldn't refund me due to Apple's security. I then went back to Apple and filed a claim which was denied without asking for any additional documentation to show it was an error either on Apple's platform or the Calm app itself. I called and spoke with another Apple rep who was rude and pretty much tried to scold me as if I were a child. The rep told me I was not going to be refunded because it was a legitimate purchase. The only thing the rep said was to make sure I'm not charged next year. Rightfully frustrated because Apple was stealing $80 USD for an app I should have not been immediately charged for. Not willing to be robbed of $80 I called my bank and gave them the documentation and they ruled in my favor since apple nor **** wanted to deal with it. In retaliation, Apple blocked my account. I called and they removed one block but then blocked my debit card. I called Apple to find out why and was informed if I recanted the fraudulent charge and accepted the fee they would unblock my card. Calm and its reps are doing absolutely nothing even when you contact them.

    • Initial Complaint

      Date:11/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent an email to purchase a lifetime subscription and was charged twice, a total of over $300 and I still do not have access to the application. There is no contact number for the business and all emails are being ignored. I do not understand how this company is allowed to charge for a service it does not provide without any legal repercussions.

    • Initial Complaint

      Date:11/02/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for free trial and then cancelled before the trial was over. I cancelled literally the next day after one use of the app being that it was not useful or novel in any way in my opinion. Opinions aside: 3 months later they started charging me $15 per month and this didnt show ** in my apple subscriptions for some reason. I only caught it after looking at my credit card transaction history. Very strange. I hope to be refunded by $30 and I hope this company reevaluates its practices.

    • Initial Complaint

      Date:10/25/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged an unauthorized monthly renewal fee for $14.99 on September 25,2023 and also on October 25,2023 for an account I never subscribed to nor gave permission for them to charge my card. Ive since alerted my bank of the fraud and am being issued a new card as we speak.Knowing companies like this with underhanded tactics, I wanted to file a BBB complaint to make sure others are aware of their shady business tactics.

    • Initial Complaint

      Date:07/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My had signed up for a free trial and didnt realize it was going to set me up for a yearly subscription afterwards. Well it did and it was like $75! I tried to get a refund through apple support once i realized i was charged this much, and it was denied due to calm denying to release the funds. I even tried to appeal the denial but apple told me calm.com refused to issue refund and they were unable to make them.

    • Initial Complaint

      Date:06/23/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was interested in the trail but got stuck with a $60.00 account draw. I know I cancelled it but I still got charged. And I don't think I used the app once it just wasn't helpful to me. I requested a refund from apple but they said the purchase was ineligible. What purchase? They just took the money out of my account? Bad business practices from Apple and Calm.

    • Initial Complaint

      Date:06/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received an email asking me to come back to calm for 7 more days for free redeemed email and when taking my card, it stated 0 dollars for total. After all was said and done, they charged me ***** right away. This is bait and switch. I would not have signed up for the 7 days if they were just going to charge me right away. Thats not free thats a scam.

    Calm.com, Inc. is NOT a BBB Accredited Business.

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