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Business Profile

Apps

Calm.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apps.

Complaints

This profile includes complaints for Calm.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Calm.com, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a free 30 day trial. I tried canceling it the entire week before. I was unable to get it canceled and there was not one response to my many emails. I found out there is no phone number. I finally found a way to cancel after they charged my card. I have never even used the app.

    • Initial Complaint

      Date:01/19/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I was trying to sign up for a membership for a year for ***** and I got charged three ****** for a lifetime membership. I didnt authorize that.

    • Initial Complaint

      Date:01/06/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found that ***** had been taken from my bank account for a subscription that I didnt have. I went into company to see if I had a subscription and it stayed non subscription

    • Initial Complaint

      Date:11/15/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I suddenly noted a $69.99 charge to calm. com on my bank account. I had not made this purchase . I tried get a refund but was unable to contact calm.com nor could I find an email to contact them! I merely want a refund !

    • Initial Complaint

      Date:11/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did sign up for a subscription a year ago and did not want to continue it. None of the instructions they provide will allow me to cancel the subscription or obtain a refund. I have searched ****** Subscriptions, ******* Health and it does not appear, I have tried to contact the merchant but have not received any contact back. They have an "F" rating with you for a reason. I want to cancel my subscription and receive a refund of $49.99.

    • Initial Complaint

      Date:11/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didn't realize I had a yearly subscription. Upon seeing I was going to be charged for another year I requested to cancel. Received a response that it would be cancelled effective before billing next year. I requested a refund through email. No customer service number to contact. Sent request October 16th and still haven't received a response to email.

    • Initial Complaint

      Date:10/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had and enjoyed the **** app for a year. Close to the time to renew, I saw an offer for a low price for a year that I wanted to redeem. I cancelled the current subscription (which was confirmed by email) and purchased the new subscription (also confirmed). Since then, I have been locked out of the account, and they have ignored all attempts to contact them. Then, today, they charged me to renew the subscription that I cancelled! So Ive paid twice for service that I cant access, and they will not respond. This amounts to fraud and is clearly illegal.

    • Initial Complaint

      Date:10/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charged my ******* one card for another subscription for another yearwithout my permission and will not refund my card. Their telling me to cancel with *****. I don't have an apple account so how could I have paid with ***** pay.

    • Initial Complaint

      Date:06/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello BBB,
      I am pleased to report that after you contacted the business they emailed me and resolved the issue.  Case ******** can now be closed.  Thank you for your help in resolving this issue!  Let me know if you need further information.
      Thanks,
      **** Suzuki

      Cell: ************

    • Initial Complaint

      Date:05/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to Calm.com, but the app does not work on my phone. I'm unable to access most of the programs they offer. I spoke with a customer service rep that tried to make adjustments to my phone to no avail. Since I am unable to use the app, I'm requesting a full refund, but now no one will return my emails. There is no telephone number to call.

    Calm.com, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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