Business Profile

Internet Services

Yelp Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

Customer Complaint:
Yelp Inc. came to BBB’s attention in July 2007. A review of complaints done in June 2025. BBB recommends users review the following links for information related to paid products and billing.

Terms of Service
Basics
How to cancel your Yelp Ads and other paid products
How are promotional credits, boosts, and bonuses applied?

For additional support, please visit Yelp's Help Center.

Complaints

This profile includes complaints for Yelp Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,852 total complaints in the last 3 years.
515 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I posted a review and now i have to take it down and i thought i did however the owner says its still visible and when i look on the businesses reviews its still there. There is no way to contact yelp for assistance and i need all of my reviews deleted
Business Response
Date: 08/06/2025
Dear ****,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 08/07/2025

Complaint: 23702011

I am rejecting this response because:

Sincerely,

**** ******
i followed all the the help tips to delete my reviews and they are all still there i dont understand what else there is to say i am not the only person having this problem. Even the email that come when u delete your account is beyond confusing. Its just a loop that has no end. Press this link the delete ur account and then it take you back to the other page . Nothing makes sense
Business Response
Date: 08/08/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:08/04/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First thing is we have everything in writing because of what we do so we have *********************** messaging & although parents can get mad at certain things & want to be malicious we are not able to submit the information we have proving our side. Second is that someone unknown to the business with little to no reviews on their profile will go on our reviews but the 10 great ones do not post because of the same algorithms but then I get phone calls to advertise. These angry people also file false allegations with the state & are unsubstantiated & we have proof of it. Then if they don't like the response they adjust so they can feel better. These are lies but we as the business can not post pictures but customers can. Where are our rights?
Business Response
Date: 08/06/2025
Dear ********,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 08/07/2025

Complaint: 23700404

I am rejecting this response because: none of the complaint that I submitted with attachments can be taken care of through this auto response. Please reference the original complaint with attachments.

Sincerely,

******** ****
Business Response
Date: 08/08/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 08/11/2025

Complaint: 23700404

I am rejecting this response because: I would like a phone number to communicate with a person who can look through the documentation and speak with me.

Sincerely,

******** ****
Business Response
Date: 08/14/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.

Best regards,
Yelp HQ

Customer Answer
Date: 08/15/2025

Complaint: 23700404

I am rejecting this response because:
They do not put me in contact with a live agent so I'm assuming they will not be looking into why my 10 positive reviews don't go out because of the algorithm but they want to reach out to us to bring more business. No thank you.
Sincerely,

******** ****
Initial Complaint
Date:08/04/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had signed up for a free trial and cancelled that on 7/13/2025. After cancellation I had received an email confirming my cancellation so I didnt look too much further into it. On 8/4/2025 I realized I was charged $86.95 for Yelp and found a Product Upgrade Package in my subscription with 38 days left in a "Free Trial" and a status of "Needs Setup". I cancelled the subscription and contacted customer service for a refund as I was unaware the free trial I had signed up for included 2 separate cancellations and the one I did would not suffice, I also found it strange the product advertised 38 days left in a free trial yet I was charged and noted that the product was never set up so I never benefited from the services. I was told by the agent that they have absolutely no way of refunding me regardless of what happened. He informed me Yelp has been set up this way for over 20 years and that it is to prevent "Human Error" in billing so even if they wanted to they couldnt. I also brought up the issue of my reviews from customers being "Not Recommended" resulting in my profile showing with no reviews which can hurt the business. He reiterated its an algorithm that no one can do anything about. He mentioned inactive users leaving reviews and when I pointed out one of the customers had 59 reviews and was very active he mentioned it could be because Yelp thinks we are asking for reviews although we have 4 total and none of them were within the same day.
Business Response
Date: 08/06/2025
Dear *****,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 08/07/2025

Complaint: 23697111

I am rejecting this response because:
The solution provided was to contact the billing department which has already been done. Per my original complaint I was told there is nothing that can be done due to the way the system is set up as it is a "20 year old system designed to limit human error".

Sincerely,

***** *********
Business Response
Date: 08/08/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:08/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint due to unauthorized charges, repeated failures of Yelps advertising platform, and my inability to cancel services despite multiple documented attempts.I signed up for Yelp Ads with a $350 credit, a $10 daily cap, and a $300 monthly limit. On Monday, July 28, 2025, my account displayed $250 in remaining credit. Despite this, Yelp charged my card $100.98 on July 31, 2025, and $3.85 on August 1, 2025, even though my credit should have covered all ad spend.Attempts to resolve this directly with Yelp have failed:The "Contact Us" button repeatedly failed to submit forms (recorded on screen).The "Cancel Ads" option failed multiple times despite repeated attempts (recorded).My salesperson promised cancellation instructions via email that were never sent.Yelps platform repeatedly malfunctioned, leaving me unable to stop charges or even reach support. This is not just a technical glitchit creates real financial harm for small business owners. Many businesses may be charged incorrectly without knowing how to document these issues, making this a broader concern beyond my account alone.I request:A full refund for the $100.98 (7/31/25) and $3.85 (8/1/25) charges.An additional $350 credit as compensation for the significant time, stress, and failed attempts to cancel through Yelps broken system.Confirmation that my account is fully canceled with no future charges.Given the platform failures, lack of working support channels, and weekend closures preventing resolution, I had no choice but to escalate this to the BBB. I would prefer to resolve this directly with Yelp, but their system has made that impossible.
Business Response
Date: 08/06/2025
Dear ********,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 08/08/2025

Complaint: 23689981

I reject Yelps response and maintain that their advertising platform caused unauthorized charges due to multiple system failures, making it impossible for me to cancel or control my account.
I signed up for Yelp Ads with a $350 credit, a $10 daily cap, and a $300 monthly limit (confirmed in Yelps own email and visible in my accounts budget settings). On Monday, July 28, 2025, my account displayed $240$250 remaining credit (I do not have proof of this amount), yet by Friday, August 1, 2025, the counter showed $0 and I was charged $100.98 on July 31, 2025, and $3.85 on August 1, 2025despite the caps.

Yelp asked me to call ***************** I spoke with ******** who dismissed my concerns and focused solely on invoices that have no breakdown of charges. She referenced approximate spending limits despite my chosen cap being documented in writing by Yelp.
I have screenshots and video recordings verifying all of my statements except the $240 credit display on July 28. My evidence includes:
Screenshots of the $10/day cap and $300/month limit in my account.
Proof that my budget setting displayed $10/day while a new billing threshold of $850 now appears without my consent.
Five screen recordings showing:
The sites cancellation process failing (multiple attempts).
The contact form not working.
Cancellation email function not working.
The site preventing removal of my payment card.
The billing page leading to a 404 error.
These platform failures are not minor glitchesthey prevent businesses from stopping charges or managing ads, which can result in financial harm to unsuspecting users.
I request:
A minimum refund of $105 ($100.98 + $3.85).
An additional $350 credit for the time, stress, and repeated failed cancellation attempts caused by Yelps broken system.
Confirmation of account cancellation with no future charges.

Given the ongoing platform bugs, lack of transparency, and dismissive handling of my case, I cannot accept Yelps response as resolution.
Sincerely,

******** ******
here's a link to my video's and screenshots. - ************************************************************************************
BBB please help me hold them accountable, there's several business's with similar complaints on your site and others online.
Business Response
Date: 08/14/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:08/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yelp customer service reached out about targeted ads. I told my *** I had a budget of $150/month. We set a touchpount meeting which she didnt keep. Unbeknownst to me, she set my acct at $450 without my knowledge, and Yelp charged my acct $570. When I called in to yelp to try to fix it I was then told she ran advertising on my behalf ( I did not request, approve or review any ads). I was never notified.
Business Response
Date: 08/01/2025
Dear *******,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:08/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am being harassed by Yelp! I signed up for a business page, and they wouldnt stop calling me to try and sell me stuff even when directly asked to stop, and they deleted my reviews after I told them off. I blocked all of their numbers and filed a complaint and today they called me from another number just to harass me. There was not even a sales pitch on this call or a relative topic, they literally are just harassing me at this point and I cannot get it to stop!
Business Response
Date: 08/01/2025
Dear *******,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 08/03/2025

Complaint: 23685444

I am rejecting this response because:

this is an automated response, the same as last time. This company is a joke, and does not respect the law!

they are harassing me, and clearly see it to be a joke.

Sincerely,

******* *****
Business Response
Date: 08/06/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:07/31/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My problem with Yelp is their website made it almost impossible to cancel. I spoke with a number of customer service representatives that could not help me. Their employees are happy to tell me what the other customer service representative did wrong. Finally when I did cancel on July ******* I asked for them not to bill me again. It was made very clear that I was going to be billed on August 1, 202. I attempted to cancel for four months. I talked to *** ******* about canceling for four months. *********, the woman who finally did cancel my account. Sidestepped every question I asked her. When I asked her not talk, so I could clearly tell her what I wanted and needed. She threatened to hang up. Yelp customer service is less than bad.
Business Response
Date: 08/01/2025
Dear *****,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:07/30/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I registered with Yelp because I am practically invisible online in my dog grooming business. I've had 15 good reviews and literally one bad review. They leave a good one up for one day. As soon as they see it they take it away and leave only the bad 1 review. It's ruining me. I can't get any business and I'm gonna wind up homeless over this. I pay them $360 a month just so people can find me and they hide all my good reviews so nobody wants to hire me.
Business Response
Date: 07/30/2025
Dear *****,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:07/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 19, 2025, I signed up for a trial with Yelp that was supposed to end on July 19. I received no reminder that the trial was about to end and then my bank was charged on July 25 for $93.11. I would like a refund since I cancelled the service on July 25, 2025.
Business Response
Date: 07/28/2025
Dear ********,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 07/29/2025

Complaint: 23663806

I am rejecting this response because: none of the options say anything about a refund. I was not notified before being charged. I believe it should be a common courtesy for a business to notify a customer when a trial is ending and they are about to be charged.

Sincerely,

******** *****
Initial Complaint
Date:07/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a veterinarian who works at a private practice in ******, **. I work with my brother and my father who is the owner of the practice. He has been in business for more than 30 years. In June of 2025, we saw that there were two yelp pages made about my father and his practice, so I contacted Yelp on his behalf in order to have the pages taken down. He never consented to the creation of either of these pages. He has never used computer advertising and never wanted to. Yelp said that I could only request to have one of the pages taken down and that I would have to take ownership of the other page. I asked if both pages could just be deleted but they said no. The salesperson at Yelp kept asking me to pay them a fee in order to boost reviews and ratings for our business. I declined and said that my father was not interested at this time. Since then, I have seen that clients are writing us 5-star reviews and that our rating has been going up. But yesterday, I saw that some of the recent 5-star reviews are gone and our ratings is now below a 3. So because we declined to pay Yelp, they are retaliating by deleting good reviews and lowering our ratings. What Yelp is doing seems illegal. It is extremely disheartening to see that someone could work so hard at building his family business, only to try and be taken down by a massive corporation like Yelp. Yelp claims to try and help small businesses when what they actually do is bully, blackmail, and prey on them. Because of the impact that the internet has on peoples decision-making, this page is harmful as it is potentially costing us new clients and business. I have seen numerous complaints from other small business owners that echo all of my concerns.
Business Response
Date: 07/28/2025
Dear *****,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 07/29/2025

Complaint: 23663144

I am rejecting this response because: thus far my experience with Yelp has been that if I do not pay them, they will retaliate by lowering the rating of my business and by deleting 5-star reviews. I do not feel comfortable dealing directly with Yelp as I do not believe that they will agree to take down my business page. I fear that they will only try to harm my business further, and I cannot risk that. That is why I felt that it was necessary to go through a third party (BBB) to resolve the issue. I do not want to be associated with a corporation that extorts small businesses, therefore I request that my business page be removed from Yelp and that no Yelp page for myself or my business be created in the future.

Sincerely,

***** *****
Business Response
Date: 07/30/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 07/31/2025

Complaint: 23663144

I am rejecting this response because: as previously stated, I do not feel comfortable dealing with Yelp directly. I wanted to go through the BBB because I fear further retaliation from Yelp against my small business if I do not pay them. All that I am asking is that my business page be removed from Yelp and that no Yelp pages for myself or my business be created in the future. If Yelp agrees to this then I will be satisfied.

Sincerely,

***** *****
Business Response
Date: 08/06/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.

Best regards,
Yelp HQ

Customer Answer
Date: 08/08/2025

Complaint: 23663144

I am rejecting this response.

Sincerely,

***** *****

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