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Business Profile

Internet Services

Yelp Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

Complaints

This profile includes complaints for Yelp Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yelp Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yelp Inc.

      350 Mission Street San Francisco, CA 94105

    • Yelp Inc.

      140 New Montgomery St San Francisco, CA 94105-3705

    • Yelp.com

      11 Madison Ave Fl 14 New York, NY 10010-3670

    • Yelp Inc

      P.O Box 204393 Dallas, TX 75320

    Customer Complaints Summary

    • 1,861 total complaints in the last 3 years.
    • 531 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 19, 2025, I signed up for a trial with Yelp that was supposed to end on July 19. I received no reminder that the trial was about to end and then my bank was charged on July 25 for $93.11. I would like a refund since I cancelled the service on July 25, 2025.

      Business Response

      Date: 07/28/2025

      Dear ********,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/29/2025

       
      Complaint: 23663806

      I am rejecting this response because: none of the options say anything about a refund. I was not notified before being charged. I believe it should be a common courtesy for a business to notify a customer when a trial is ending and they are about to be charged. 

      Sincerely,

      ******** *****

    • Initial Complaint

      Date:07/25/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reached out to the company after seeing a $500 charge. They stated it was because I had looked into business promotion but I never finished filling out my information (website, phone number, etc). I had looked into their advertising and decided it wasnt worth looking any further and left. They continued to charge my card anyways and wouldnt refund because my page got clicks. Such a joke.

      Business Response

      Date: 07/25/2025

      Dear ******,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

    • Initial Complaint

      Date:07/24/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Request for Review Removal No First-Hand Experience Im writing on behalf of Eddies at ************ to formally request the removal of a review that violates Yelps content guidelines regarding first-hand customer experiences. The review in question, posted by a user named ******* on July 22, 2025, awards our restaurant 4 stars but explicitly states that she did not dine with us: It was all booked so we couldn't get in next time we have to make reservations. The food looked amazing, cocktails looked ************* she acknowledges in her own words, she did not have a reservation, was not seated, and did not have any food, drinks, or service experience. Therefore, her rating is not based on a personal dining experience and does not meet Yelps stated criteria for valid reviews.We kindly ask that this review be removed as it misrepresents the guest experience and impacts our overall rating with no actual service interaction to justify it. The review can be found here: ************************************************************* Thank you in advance for reviewing this request. Please let us know if you need any further details.Sincerely,**** ******, Co-owner and creative director of ************

      Business Response

      Date: 07/25/2025

      Dear ****,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/26/2025

       
      Complaint: 23651398

      I am rejecting this response because: I have already used the communication methods mentioned and I cannot get in touch with anyone. 

      Sincerely,

      **** ******

      Business Response

      Date: 07/28/2025

      Hi, 

      Thank you for your response. Were sorry to hear about your continued frustration. 

      Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/29/2025

       
      Complaint: 23651398

      I am rejecting this response because: There is no way to contact Yelp. Please indicate how. I have reported the review in question. 

      Sincerely,

      **** ******

      Business Response

      Date: 07/30/2025

      Hi, 


      Thank you for your response. Were sorry to hear about your continued frustration.


      We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.


      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/31/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because the review in question was finally removed. 

      Sincerely,

      **** ******

    • Initial Complaint

      Date:07/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, This is the second time this year that Yelp all of the sudden removed literally all of my 316 reviews. Back in Feb/March 2025, most the reviews at the time were reinstated after I complained through the BBB. Today, most of the 316 reviews were removed without reason or notification. This is really frustrating, specially because I provide genuine high quality reviews that are within their guidelines. I hope they do this right and reinstate my reviews so I can keep sharing my experiences with the community. Loosing forward to an amicable resolution. Best,***** **********

      Business Response

      Date: 07/25/2025

      Dear *****,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/26/2025

       
      Complaint: 23651207

      I am rejecting this response because:

      Thats the same automated review that was provided to me back in February. After some back and forth here, the reviews were reinstated. 

      Between February and now, I posted about another 150 reviews. None of them were flagged, but 2 days ago, all of them were removed at once.

       why were my previous ******************************************** February? Then, why the software all of the sudden remove them again and on top of that the other new ~150 reviews I have written between February and now? 

      I hope that in a good faith they look into and provide specific examples as to why they were removed as opposed to provide the same ChatGPT kind of answer they provide.

      Again, this is really frustrating how well written and balanced reviews that describes my own experience with high quality pictures are being arbitrarily removed for a reason that is not clearly specified. 

      Looking forward to resolution. 

      Sincerely,

      ***** ******

      Business Response

      Date: 07/28/2025

      Hi, 

      Thank you for your response. Were sorry to hear about your continued frustration. 

      Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/29/2025

       
      Complaint: 23651207

      I am rejecting this response because:

      They are proposing to contact Yelp directly at their HQ. Are they suggesting I buy a ticket and fly over to ************* and show up to be turned away. What kind of resolution this is?

      Let alone Yelp doesnt even have a dedicated phone line or even an email address where complaints could be addressed. That was the reason I came to the BBB in the first place because it provides a bridge, thing Yelp doesnt even provide. 

      its not about how frustrated Im, its about they know it is broken and dont do anything in a good faith to resolve it, other than providing same chatbot generated answers. 

      This is censorship at its finest. 


      Sincerely,

      ***** ******

      Business Response

      Date: 07/30/2025

      Hi, 


      Thank you for your response. Were sorry to hear about your continued frustration.


      We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.


      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/31/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and while it is the same broken record answer, I can tell the issue was resolved, all reviews were unblocked and they are showing up now. Kind of odd, their whole thing is pretty odd, but as I mentioned, the issue is resolved.

      This complaint can now be closed. 


      Sincerely,

      ***** ******

    • Initial Complaint

      Date:07/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 1/25 May 6/25 June 1/25 Unauthorized transactions on our **** card for a subscription that we never signed up for

      Business Response

      Date: 07/23/2025

      Dear *****,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

    • Initial Complaint

      Date:07/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a free Yelp page with free ads for a month to try it out. I was already wary because Ive heard bad things about it in the past. Nonetheless, I am a new business trying to get leads so I tried it out. I had several people leave 5-star reviews, customers that came from *********************** own leads. I canceled my ad plan two weeks prior to the end date so that I wouldnt forget. They did not cancel it and charged me (thankfully) only $80. As a starting business owner that $80 hurt me a lot. What hurts even more is that they REMOVED ALL OF MY REVIEWS and flagged them as not recommended. Reviews with pictures and detailed accounts. I worked so hard to bring customers in and provide them a good service but Yelp removes my good work because I stopped paying for ads. If you are consumer, STOP TRUSTING YELP.

      Business Response

      Date: 07/23/2025

      Dear *****,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/24/2025

       
      Complaint: 23642831

      I am rejecting this response because:
      You sent me a copy and paste message with no further help.

      My business page had reviews flagged as not recommended the instant i stopped paying for ads. My very first ******** was from a ********************** lead and he was kind enough to leave a review without even telling me. You guys are trash.

      Sincerely,

      ***** ***

      Business Response

      Date: 07/25/2025

      Hi, 

      Thank you for your response. Were sorry to hear about your continued frustration. 

      Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

    • Initial Complaint

      Date:07/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A Yelp **** contacted me for months to sale *** services for my business, however, I previously opted not to activate this service. On 06/27/25, the yelp sales **** called and offered a $350 promotional credit to try the service. I agreed to try the service under this promo. credit, since the *** use the promo. credit before charging your card. After several days of the ads running, despite having the ads target location set to a very small radius around my business ******** location, I received 3 leads that were all in **. Therefore, I adjusted the target to specific zip codes in ** but the following lead was located in *************. Due to not receiving leads in my business area, I canceled the ads on 07/06 for the earliest cancellation date, 07/07. At the time of cancellation, I still had promo. credit remaining and I adjusted the ad budget to the lowest since the service would have to keep running for another 24h. I received a confirmation email of this cancellation. On 07/10/25 **** ***** *. emailed me and on 07/14/25 I received another lead. Due to receiving this lead, I went to the app and noticed the ads were running again and I immediately responded to ******* email regarding this since I already canceled. Til this day, ***** has not responded to that email, despite contacting me repeatedly prior to get my business to buy their ads service. I also called after sending that email in an attempt to rectify the situation immediately. The representative stated that although I cancelled, I needed to return to the app to cancel again since I had a package. However, the confirmation email didn't state anything regarding additional steps to cancel, in fact, it states "successfully cancelled". The services were not split at the time of registration with the **** and there was only 1 cancellation button. They charged me $58 dollars and now they are trying to charge an additional $154.90 for the week after I canceled AND received email confirmation. WHAT A SCAM!

      Business Response

      Date: 07/23/2025

      Dear Aliyah,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/24/2025

       
      Complaint: 23638973

      I am rejecting this response because: this is an automated reply. I contacted Yelp prior to writing this complaint on BBB and requested to speak to a manager. The manager called a week later to explain that while they've received this exact issue several times in the past, I would've needed to return to the app to cancel again after I canceled. Which is insane to me! If I clicked the cancel button AND received confirmation via email that didn't mention any further required steps, then why would I think to return to the app to cancel again? It doesn't make sense and it's a clear method to bill business owners for unwanted services! A complete scam! Especially if the manager stated that it happened several times in the past with other customers! Why wasn't this issue fixed? 

      Sincerely,
      Aliyah 

      Business Response

      Date: 07/25/2025

      Hi, 

      Thank you for your response. Were sorry to hear about your continued frustration. 

      Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/28/2025

       
      Complaint: 23638973

      I am rejecting this response because: Again, I already spoke with a manager prior to leaving this complaint, the issue was unresolved. If there is someone else I should speak to, they should reach out to me directly or at-least provide a direct email to contact them. This response instructing me to contact "Yelp HQ" without providing any contact information doesn't help the situation at all.

      Sincerely,

      ****** **********

    • Initial Complaint

      Date:07/21/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After creating a business profile with Yelp, I began receiving unwanted and aggressive sales calls, many from people whose affiliation with Yelp was unclear. These calls pressured me to sign up for advertising packages, and the language used was pushy and misleading.Shortly after, I was charged hundreds of dollars for advertising services I never knowingly agreed to. At no point did I receive a clear breakdown of costs or terms of enrollment. There was no easy or accessible way to cancel or opt out, and no verification of my consent was provided.Despite contacting Yelp support multiple times, Ive only received partial responses and no clear resolution. I feel Yelp used deceptive practices to enroll me in a paid plan without informed consent, and I am now being unfairly charged.

      Business Response

      Date: 07/23/2025

      Dear *****,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/25/2025

       
      Complaint: 23632970

      I am rejecting this response because: this is just general information that Yelp provides. I have already contacted Yelp directly to file a complaint and they have yet to respond. This is why I contacted the BBB. I did not authorize Yelp for $700+ worth of advertising nor did they provide $700 worth of advertising services.

      Sincerely,

      ***** *******

      Business Response

      Date: 07/25/2025

      Hi, 

      Thank you for your response. Were sorry to hear about your continued frustration. 

      Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

    • Initial Complaint

      Date:07/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I maintain a Yelp business page that showcases my business profile, which has garnered a commendable 4.9-star rating. In the past, I utilized Yelp's advertising services; however, I ceased my investment due to the exorbitant costs associated with their advertising options. Despite my clear communication expressing my disinterest in further advertising, Yelp has persistently bombarded me with phone calls, attempting to persuade me to reinvest in their services. They have even manipulated data, claiming a significant number of leads were visiting my website, while my own analytics indicated otherwise. I have repeatedly articulated my reasons for not wanting to invest in their advertising, emphasizing that my business thrives on word-of-mouth referrals. Unfortunately, their calls have escalated in aggression, with representatives attempting to coerce me into paying for their ads.The last interaction I had with a Yelp representative occurred on June 30, 2025, when I explicitly requested that they cease all communications. However, the very next day, I received another call, prompting me to threaten legal action if the harassment continued. These calls often originate from various 212 area codes, adding to the frustration. At that time, I had accumulated 71 reviews, but since then, Yelp has gradually removed several, reducing my total to 67. This tactic appears to be a form of indirect coercion, as Yelp seems to leverage review removal to pressure businesses into purchasing advertising. I previously experienced a similar pattern where my reviews returned after I resumed advertising, yet Yelp attributes this to their algorithm. While they have the authority to manage their platform as they see fit, I believe this behavior constitutes extortion. I even reached out to the Better Business Bureau last year regarding their harassing calls, but the issue persists, with Yelp resuming their calls after a brief hiatus, seemingly hoping I would forget their previous harassment.

      Business Response

      Date: 07/23/2025

      Dear *******,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

      Customer Answer

      Date: 07/27/2025

       
      Complaint: 23628382

      I am rejecting this response because: Response from business is automated generic.  Would like a response from someone that will address my concerns.  Also i would like to point out that all of a sudden after contacting BBB, my reviews are slowly going back up.  Yelp manipulates businesses, harassing with unwanted phone calls even when you ask to stop calling and it seems to be a game they are playing by using removal of reviews as their tactic.   I want a solid answer and if not I would like the BBB to provide me with resources to escalate this further.

      Sincerely,

      ******* ***

      Business Response

      Date: 07/28/2025

      Hi, 

      Thank you for your response. Were sorry to hear about your continued frustration. 

      Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

    • Initial Complaint

      Date:07/20/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am writing to file a formal complaint against ************************** regarding what I believe to be unfair and unethical business practices that have negatively impacted my business, Inky Dreams Tattoo, located in **********, ***********Shortly after opening our business, we created a Yelp page to establish our online presence. Our clients began leaving genuine, 5-star reviews based on their positive experiences. In a relatively short period of time, we accumulated over 95 five-star reviews, reflecting the high-quality service and professionalism we strive to provide.However, once our page began gaining traction, I started receiving frequent sales calls from Yelp representativesup to three times per weekencouraging me to purchase Yelp advertising. Since our business was already thriving based on organic customer feedback, I declined these offers.Subsequently, I noticed a troubling change: Yelp began filtering out the vast majority of our 5-star reviews. At present, approximately 85 of these positive reviews are no longer visible on our main business page, relegated instead to the not recommended section, where they are unlikely to be seen by potential customers. Meanwhile, the only visible reviews are a few negative ones that are not based on actual customer interactions. I have never served or interacted with the individuals who left these poor reviews, leading me to question their authenticity. Whether these reviews were posted by competitors or other parties is unknown, but their presencealong with the suppression of valid, positive feedbackpaints an inaccurate picture of our *********** concern is that Yelps actions are punitive and retaliatory, seemingly in response to my refusal to pay for their advertising services. This has significantly harmed our online reputation and may mislead potential customers who rely on ********************** for credible and balanced information.

      Business Response

      Date: 07/23/2025

      Dear ******,


      Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:


      1. For Billing and Payments Queries

      For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

      2. For Questions regarding Yelps Review Recommendation Software
      Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

      3. For Questions on Business Listing Information

      If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

      4. For Other Inquiries

      If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
      Yelp ************** - For Business *****************************************************
      Yelp ************** - *******************************************************
      Yelp Blog - ****************************************

      We appreciate your patience and look forward to assisting you.

      Best regards,
      Yelp HQ

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