Business Profile

Internet Services

Yelp Inc.

This business is NOT BBB Accredited.

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Important information

Customer Complaint:

Yelp Inc. came to BBB’s attention in July 2007. A review of complaints done in June 2024. Complaints on file state concerns of billing issues related to marketing campaign.

BBB encourages users of the platform to review the following:
- Terms of Service
- Billing & Payments
- How are promotional credits, boosts, and bonuses applied?

For additional support options, please visit Support Center.

Complaints

This profile includes complaints for Yelp Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,869 total complaints in the last 3 years.
531 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested to cancel my Yelp advertising campaign in early May ********************************************************************************************* June, but Yelp still has not confirmed the **************** Yelp *** hung up on me during the first cancellation attempt, and no clear process was offered to end the ad campaign. I had to close my bank account to stop further unauthorized charges.After several emails, I was only told that my request had been forwarded, but no action was taken. My account is still showing an active contract despite my ***eated cancellation attempts.Ive been charged unfairly and misled by their process. I am seeking full cancellation of my advertising account, a stop to all future billing, and for any balance related to unauthorized charges to be waived.
Business Response
Date: 06/11/2025
Dear *****,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 06/12/2025

Complaint: 23454857

I am rejecting this response because:
Yelps response is a generic template and does not address my specific complaint. I attempted to cancel my Yelp advertising contract on May 6, 2025, and paid the final balance of $164.10.

Despite this, Yelp continued to charge me, and I was forced to close my bank account to prevent more unauthorized charges. I also made several follow-up attempts via email and phone.

Im requesting that Yelp:

Officially confirm my advertising account is canceled
Confirm that no further charges will be made
Waive any remaining balance related to charges after May 6, 2025

Unless Yelp responds directly to these specific points, I do not consider this matter resolved.

Sincerely,

***** ******
Business Response
Date: 06/13/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 06/13/2025

Complaint: 23454857

I am rejecting this response because:
Yelp has now confirmed the cancellation of my advertising account as of June 13, 2025, which is what I originally requested. However, their BBB response continues to avoid acknowledging their failure to cancel my account when I first requested it on May 6, 2025.

I had to close my bank account to prevent further unauthorized charges after I paid my final balance of $164.10. Their delays and repeated generic replies have caused unnecessary stress and inconvenience.

While I consider the matter resolved in terms of cancellation, I do not agree with their handling of the situation and I reject this response. I am leaving this complaint open to reflect my experience.

Sincerely,

***** ******
Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a business page set up with Yelp, and I thoroughly appreciate that they offer paid upgrades to use within the service but I am newer and cannot afford them yet. **** Giambastini has repeatedly called me and emailed me daily after being told explicitly and multiple times both verbally and in clear text response via email to stop unconditionally. He is harassing me to purchase paid options that I do not want. He is violating federal TCPA law and other laws that is out of hand! I do not know what else to do other than make this complaint in order to hopefully make Yelp understand that this is not ok, and that laws need followed! I blocked his number after the last time I told him to stop calling and he started arguing with me saying he hadnt called before, and then minutes later he sent an email saying lets reconnect further pushing and directly ignoring my request for him to stop. Now other unknown numbers have started calling and all from the same area. I have been blacklisting them.
Business Response
Date: 06/06/2025
Dear *******,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 06/07/2025

Complaint: 23433616

I am rejecting this response because:
it is an AI generated response that does not even remotely address my complaint. It is 100% sloppy, and dismissive of me.

Sincerely,

******* *****
Business Response
Date: 06/11/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:06/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yelp charged me $650 for advertising that I did not authorize. I was promised a $300 credit and a $50/month budget. They now claim this was on my account, but they refuse to provide any agreement or proof that I approved this level of spending. When I contacted them, they hung up on me and refused to escalate to a supervisor. I am demanding a full refund and documentation.Desired Outcome:Refund the $650 charge and stop deceptive advertising/billing practices.
Business Response
Date: 06/06/2025
Dear ****,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:06/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October 2023, I registered for a free trial of Yelp Ads through my business account. I understood that after the trial period ended, I would not be charged unless I opted to continue the service. However, I recently discovered that Yelp has been charging me nearly $500 per month for a service I did not authorize, totaling approximately $8,000 in charges from October 2023 to May 2025.I did not knowingly run or engage with any ** ********* during this time, nor was I notified of recurring charges in a way that would have allowed me to properly cancel or contest them.I contacted Yelps customer support team, and while they acknowledged the charges, they refused to issue a refund, citing that my account was a self-serve model and that I could have canceled at any time. However, I was not properly informed that my trial would convert into a paid subscription.Yelps actions appear to violate Californias Automatic Renewal Law (California ********************** Code *****), which requires clear and conspicuous disclosure of renewal terms and easy cancellation options. Additionally, I believe Yelps failure to notify me of ongoing charges or provide clear billing transparency may violate consumer protection laws, including the ***'s Restore Online Shoppers Confidence Act (ROSCA).Amount Paid: Approximately $8,000 in unauthorized monthly charges of $500 per month from October 2023 to May 2025.Nature of Dispute: Yelp charged me for services that I neither knowingly authorized nor used. They failed to provide adequate notification of auto-renewal, did not offer billing transparency, and refused to issue a refund despite my **************** Response: Yelp customer support acknowledged my concerns but declined to issue a refund. They cited their self-service terms and suggested I could have canceled at any time, but I was never adequately informed of the charges, and I did not use or benefit from the service.
Business Response
Date: 06/06/2025
Dear *****,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 06/09/2025

Complaint: 23428875

I am rejecting this response because:

Sincerely,

***** *****
Yelp's response is completely inadequate and fails to address the specific and legitimate concerns raised in my complaint. I did not receive a personal resolution or even acknowledgment of the nearly $8,000 charged to my account without my knowledge or usage of services.

This was not a billing inquiry or confusion about Yelps system this is a serious complaint about deceptive auto-renewal practices and unauthorized billing. The response I received is a generic customer service redirect that ignores the core issue: I signed up for a trial, believed I canceled, received no clear invoices or evidence of ad usage, and was unknowingly charged $500/month for nearly 18 months without consent or benefit.

I have already contacted Customer Support, and they have refused to help, citing that it was a "self-serve" account. That does not absolve Yelp of its legal responsibilities under California's Automatic Renewal Law ***** Bus. & Prof. **** ***** et seq.) and the FTC's ROSCA standards. This is a legal and ethical billing issue, not a general support question.

I am requesting that Yelp respond directly to my specific dispute and offer a refund for the unauthorized and unused services. If no resolution is offered, I will continue escalating this matter to the California Attorney General, FTC, CFPB, and explore small claims court action.

Please consider this a formal rejection of Yelps non-response. I am seeking a full or substantial refund and a fair resolution not a redirection.

Business Response
Date: 06/11/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 06/11/2025

Complaint: 23428875

I am rejecting this response because:

Sincerely,

***** *****

Yelps second response is again generic and entirely unhelpful. They are not engaging with the facts of my complaint, which clearly details nearly $8,000 in charges for services I did not knowingly continue, use, or benefit from.

Their repeated attempts to redirect me to generic support lines is not a resolution it is avoidance. I have already contacted their customer support and was told I was out of luck because it was a self-serve account. That does not negate the legal responsibilities Yelp has under consumer protection laws, including:

California's Automatic Renewal Law ***** Bus. & Prof. **** ***** et seq.), which requires clear notice, affirmative consent, and easy cancellation.

The FTC's ROSCA law, which prohibits post-trial billing without clear consent.

I never saw ad campaign activity, confirmation emails of billing, or performance reports. There is no evidence that I authorized or benefited from these services. I acted in good faith and canceled after the trial yet was charged for 18 months without knowledge or benefit.

I demand Yelp directly address this complaint and issue a full or substantial refund for the unauthorized charges. If not resolved, I will proceed with formal actions via:

California Attorney General

FTC

CFPB

Small Claims Court

Public consumer advocacy and press outlets

Please keep this case open. I do not accept Yelps response as a good faith attempt to resolve the issue.
Initial Complaint
Date:06/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 23, 2025, I received a sales call from a Yelp representative named ********. He offered to help me set up a Yelp page for my real estate business, presenting it as a free listing. ******** stayed on the phone while I entered my personal and business information. He insisted I fill in only the basic details, stating that he would complete the rest on my behalf.Towards the end of the call, I was asked to provide my credit card details. I expressed hesitation and concern about any charges, as I am a new realtor with limited marketing funds. ******** reassured me that I would be charged only if serious, interested users clicked on my ad, and that these clicks would generate quality leads.However, within four days, I was charged $110 CAD on my credit cardwithout receiving any qualified leads. I immediately cancelled all Yelp services and contacted customer care on May 28, speaking to *****, who emailed me a form to request a refund.On June 2, I received an email from Jordyn, stating that after reviewing my refund request, they determined I was not eligible for a refund. Today, June 4, I called Yelp again and spoke with *******, who again denied the refund. I requested access to the call recording with ******** to verify what was promised, but ******* refused, citing internal policy. He then disconnected the call, saying the conversation was no longer productive.I believe I was misled into signing up for multiple paid Yelp services without informed consent. The verbal assurances I received from ******** were not honored, and Yelp has since refused both a refund and transparency regarding the sales call.This feels like predatory behavior targeting small business owners, and I respectfully request that the BBB investigate Yelps sales and billing practices and help me receive my refund and prevent any other small business fall in this unethical and deceptive trap.
Business Response
Date: 06/06/2025
Dear ******,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 06/11/2025

Complaint: 23418918

I am rejecting this response because: I have already reached out to the Yelp Support, but they have not helped.
This email response from them is just an auto generated response, which I believe is disrespectful towards a customer who is reaching out seeking support. This is exactly how their customer support was when i spoke to them over phone. Upon reasoning, i was informed that his conversation with me was not productive and he just hung up.
My reasoning was:
- Issue me a full refund as I was wronged into the Yelp services and i had never consented to those charges.
- I was refused a refund. Then i requested if the call recording with the sales executive could be sent over to me. But that too was rejected.
How is this possible? No Refund and cannot provide call recording (which proves that they wronged me). Yelp cannot have it their way both ways.
I once again, sincerely request for a full refund, and will be happy to put this to rest. If not, i do plan to pursue this until i can.
Thank you for humanly reviewing my complaint and issuing a reasonable response.
****** *****
Business Response
Date: 06/11/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 06/12/2025

Complaint: 23418918

I am rejecting this response because: I have already tried contacting the Yelp Office but received no support. If you have a suitable resolution, which is fair and ethical, please call me on my cell: ************ and we can talk.

Sincerely,

****** *****
Initial Complaint
Date:06/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was quoted a price of $65.00 a month to run ads for my website. Yelp charged me $409.00 instead. I spoke with a company representative named **** who also said I was overcharged. I requested a refund but never received anything. I don't back and forth, I just want my money back.
Business Response
Date: 06/04/2025
Dear ******,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:06/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to dispute a charge from Yelp that I believe is unfair and ************** December, I downloaded the Yelp app and signed up for what was advertised as a free trial of their advertising services for my photography business. After the trial period, I was automatically charged on a monthly basis for advertising. Throughout that month, I did receive a few emails from supposed clients, but none of them actually booked any appointments. In fact, I suspect these were bots or fake leads because none of these individuals ever responded further.After realizing that I was not getting any genuine interest or benefit from the Yelp ads, I stopped using the service altogether. However, I did not realize that my payment information was still connected to my account and that these monthly charges would continue.Months later, I was shocked to find that Yelp had billed me a total of $573. I reached out to Yelps customer support multiple times, requesting either a full or partial refund, explaining that I had received no real customers or benefit from these charges. Unfortunately, my request was denied.This situation is extremely distressing because I simply cannot afford to pay nearly $600 for a service that provided no tangible results. I did not receive any actual services or products for this money, and I believe it is unreasonable for Yelp to demand this payment.Therefore, I am requesting that Yelp remove this charge from my account in full. I would greatly appreciate your assistance in resolving this matter.Thank you for your attention and help.
Business Response
Date: 06/04/2025
Dear *****,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:06/03/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My yelp account was created decades ago when I worked in real estate. I logged in to delete my business account for *** ****** Broker Sales agent and videoed the filled out submission form using the Yelp website last year 2024. I just checked and my old photos and business information, which is no longer legally presented in the State of Nevada because ALL *********** agents in ****** must list their current licensing information in ALL advertisement, is still listed on YELP's website. I attempted to login in to delete the information one by one, but it does not give me access to my name, photos or any access, saying a "Representative" has claimed my profile. >>>> To verify that my profile which was supposed to be deleted was active in Yelp's system, I sent a message to "MY" profile. I did not receive notice of that request for information, but instead, numerous other agents responded that they wanted to help me.>>>>>>>YELP is using an illegally obtained profile, with illegally arranged information missing my personal licensing on *********** advertising in the state of ******, to sell website hits to other agents.I am requesting that ALL advertising that does not meet State of Nevada licensing regulations be taken off of Yelp in every source - website, reselling information, and specifically MY profile.*********************************************************************************************
Business Response
Date: 06/04/2025
Dear ***,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 06/05/2025

Complaint: ********

I am rejecting this response because:
From: AMScarff <***********************>
Sent: Thursday, June 5, 2025 10:58 AM
To: info <*******************************************************************>; *** ****** <***********************>
Subject: Re: You have a New Message from BBB Serving ***************** Area and ***************************, Complaint #********

Hello,

Yelp's response to the complaint is not acceptable. All of the information they need to resolve removing my business account by my instruction has been provided, now for a third time.

The Yelp business profile account for *** ****** Broker Sales must be deleted.

The instruction is clear and linear.

My account was not deleted as I directed them to do, initially using the methods Yelp provides (and was videoed as proof of submission).

My business profile is a real estate profile that does not currently reflect my licensing because I am not working in real estate currently (licensing info was not required when the account was initially created) as such does not meet the requirements of a business listing advertisement in ******. It must be removed completely from Yelp's website.

If Yelp has taken my personal identification to sell to others, I'm guessing there are more businesses that are falsely displayed without proper licensing, and should be investigated.

Before filing against Yelp's state licensing, and moving to file a complaint in ****** I am contacting BBB to provide proof through a neutral third party that I am trying to resolve this, first.

*** ******

Sincerely,

*** ******
Business Response
Date: 06/06/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Business Response
Date: 06/11/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.

Best regards,
Yelp HQ

Customer Answer
Date: 06/12/2025

Complaint: 23415625

I am rejecting this response because:
From: AMScarff <***********************>
Sent: Wednesday, June 11, 2025 6:44 PM
Hello,

The response from Yelp is not acceptible.

They have not addressed using my information without permission against the direct instruction on their website to delete the listing, which has been provided:

*** ****** Broker Sales neede to be deleted.

They have ignored making amends completely.

They should continue to be investigated for misappropriation.

*** ******

Sent from the all new *** app for iOS

Sincerely,

*** ******
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up to have my business listed for free on yelp. I recently discovered they have been charging me $150 a month. I knew nothing about this. I did not knowingly agree to it. When I asked for a refund they said no and offered me $100 credit to sign back up!!!
Business Response
Date: 06/04/2025
Dear *****,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:06/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yelp contacted me on 5/21/2025 to open a FREE business page for my new business and I was informed that I will be receiving a 30 day free trial and I would not have to make any payment till 6/20/2025 and i could cancel anytime. Afterwards, Yelp contacted me on 5/28/2025 then informed me that my advertisement page was not properly set up and the *** said she wanted to help me set it up, then she asked me to put in my card information. All the while, I did not get any leads,any call or nothing at all, even till I cancelled.Then on 5/30/25, i got a notification from my bank that Yelp had tried to charge me $50 and it was denied. I call Yelp and demand that they cancel my account immediately with them since I was told that I was still under my free trial period which was supposed to end in 6/20/2025 and they had illegally tried to charge my card behind my back. The next day they still went ahead to try to charge my card again and this time it was for $60. Yelp has still been trying to charge my card at various times afterwards despite the fact that I signed up for a free 30 days trial which was supposed to end on 6/20/2025.YELP NEEDS TO STOP HARRASSING ME AND TRYING TO CHARGE MY CARD, THEY HAVE TRIED TO CHARGE MY CARD MORE THAN 70 TIMES IN 2 DAYS!!! It is so obvious that this company knows that they are of no good and is so focused on charging you for something without giving anything. They look for new business and trick them into putting their card details on file with the ONLY INTENTION TO CHARGE THEIR CARD. They should be investigated for fraud.
Business Response
Date: 06/04/2025
Dear ******,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

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