Complaints

This profile includes complaints for Yelp Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Yelp Inc.

  350 Mission Street San Francisco, CA 94105

• 

  Yelp Inc

  P.O Box 204393 Dallas, TX 75320

• 

  Yelp.com

  11 Madison Ave Fl 14 New York, NY 10010-3670

• 

  Yelp Inc.

  140 New Montgomery St San Francisco, CA 94105-3705

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Yelp Inc.Business Location: ************************************************************ Complaint Summary:A Yelp advertising representative convinced me to sign up for a paid advertising program with the promise that it would drive more traffic to my business page and generate leads. After signing up, I received very little traffic, and the few leads I did get never responded at all. I received no real value or return on the money they charged.I tried to cancel the advertising through Yelps app and website, but no clear cancellation option was provided. I also called Yelp multiple times, left messages, and never received a response.Despite my efforts to cancel, Yelp continues to bill me and is now threatening to send the balance (over $800) to collections through their internal finance department. The sales representative who originally set up the account has stopped responding entirely.I believe Yelp used deceptive sales tactics to enroll me in a service that underperformed and then made cancellation unreasonably difficult.Desired Outcome:I would like Yelp to:Cancel the balance and stop all threats of collections Acknowledge that the service did not deliver as promised Improve transparency around cancellation and advertising performance expectations Supporting Evidence Available:I have screenshots, attempted cancellation records, and evidence of poor ad performance and no useful leads.

  Business Response

  Date: 05/30/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
   
  3. For Questions on Business Listing Information 
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you. 
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23389753
  
  I am rejecting this response because: Incomplete Response from Yelp Complaint Still Unresolved

  
  
  Dear BBB Representative,
  
  
  Thank you for forwarding Yelps response regarding my complaint. Unfortunately, their reply did not address my concern and was a generic message with links, not a resolution.
  
  
  To reiterate the issue:
  
  
  I was charged for Yelp advertising services that provided no leads or value, and
  I attempted to cancel, but there was no cancellation option available on my Yelp dashboard, so I canceled my payment method,
  I have now received a debt collection warning, even though my account shows a $0.00 balance with no active promotions, as Ive documented in the attached screenshot,
  Yelps BBB response did not acknowledge or investigate these facts, nor offer any way to resolve the billing dispute or prevent further collection activity.
  
  
  
  
  I am seeking a fair review of my account activity and billing. I am asking Yelp to:
  
  
  Provide a clear explanation of any charges they believe I owe;
  Remove my account from any debt collection status, as the account shows a zero balance;
  Close the account fully and acknowledge that there is no amount due.
  
  
  
  
  Yelps lack of direct customer service and vague online tools make it nearly impossible for small business owners to resolve issues like this. I respectfully request that this complaint remain open until Yelp properly addresses the matter and offers a resolution not just links to self-service pages.
  
  
  Thank you again for your assistance.
  
  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 06/04/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started the service (ads) the end of August of 2024 till June of 2025.Paid about $2,500 over that time, service did not help as promised. It ***laced my organic to paid leads, only increase by about 10 additional leads per month, which doesnt mean they because actual customers. I called today to cancelled and found out there were charging additional $120 for upgrade package that I didnt not set up. I spoke to a *** and said I wasted that to get reimbursed, since I only set up the monthly *** and to the additional upgrade package. Of course she said they would start a whole process which she was going to take God knows how long, and *** said most likely I wouldnt get the money back. In order for me to start the process I couldnt cancel the current ads of course. So they want me to do tie to pay for the ads while Im disputing a reimbursement of money I paid, great! I had to stop the bleeding and cancelled, with no more opportunity to dispute about $1,080 of additional costs for the upgrade package.An account manager was supposed to be assigned to me and contact me periodically to make sure my account was set up properly and I was getting what I needed from the paid ads, and of course did not get one call since the end of August when I first sett up the paid services. Complete ripoff. I see there all thousands of complaints, but I guess theyll continue to hurt small business who are already struggling financially. I have never filed a complaint, but I guess this will be another one out of thousands who will not be read, considered, or resolved. Theyve hurt businesses more than they think. Please do not pay a dime to Yelp Inc. , its a ripoff, it will hurt your business and pocket.

  Business Response

  Date: 05/28/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
   
  3. For Questions on Business Listing Information 
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you. 
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:05/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We (**************) are being pursued for charges from a Yelp ad campaign that was triggered without our knowledge or confirmation. We never received proper notice or activation confirmation, either in email or in the Yelp Biz app. We tried multiple times to explain this and request a waiver. Yelp ignored our explanation and evidence, then pursued collections via TrueAccord without informing us.We recently discovered that Yelp had already escalated the matter to third-party collections months ago (via *************************************** despite telling us in May it was only under review. This is misleading. We are requesting a full waiver of all disputed charges, which are $844.06 in total, due to lack of consent and failure to address our dispute properly.All email correspondences are attached for your reference.

  Business Response

  Date: 05/23/2025

  Dear ***,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/24/2025

  
  Complaint: 23368352
  
  Dear BBB and ****,
  
  We are rejecting Yelps response and appreciate your continued assistance. Unfortunately, Yelps reply did not address the substance of our complaint and relied on a generic statement without providing any specific explanation or resolution. We wish to provide updated and clarified information:
  
  Key Unresolved Issues:
  1. Lack of Meaningful Consent or Notification:
  The ad campaign in question appears to have been activated, possibly triggered by prior free ad credits offered by Yelp. However, we never knowingly initiated or confirmed an ongoing paid service.
  We received no email or direct alerts about the campaigns activation or monthly charges. The only billing notices were hidden in the Yelp Biz app, which we discovered only after Yelp began collection efforts and when we asked for billing information.
  Yelp has not provided any evidence of our affirmative consent or an activation timeline despite repeated requests.
  
  2. Dispute Focus and Good Faith ********************* are not contesting prior charges made before our credit card expired we acknowledge those as a hard lesson.
  What we dispute now is the remaining balance that accrued after the card expired and before we requested cancellation. This is a critical distinction that Yelp has not acknowledged in its response.
  
  3. Failure to Engage With Waiver Requests and Evidence:
  We made multiple written waiver requests and explained our situation to Yelp Support and Finance.
  Yelp has consistently ignored the specifics of our case, responding only with templated billing notices and referral links unrelated to our claims.
  
  4. Misleading Timeline Regarding Third-Party Collections:
  In May 2025, Yelp stated our account was under review and had not yet been sent to third-party collections.
  However, we discovered that Yelp had already initiated collections through TrueAccord months earlier, using ************************************* email address tied to the agency. This contradiction is deeply concerning and undermines trust in their internal handling of disputes.
  
  5. Escalation to Legal Action Without Dialogue:
  After we notified Yelp of our intent to escalate the issue to the BBB, FTC, and California Attorney General, Yelp changed the subject line of their communication from Urgent - Yelp Payment Required to Yelp - Legal Action.
  This abrupt shift in tone, paired with a referral to a generic legal support link, came without any effort to address our core concerns. It felt more like intimidation than a genuine attempt at resolution.
  
  Regulatory Escalation:
  Due to the above, we had submitted formal complaints to:
  The ************************ (***)
  The California Attorney General
  

  Our Requested Resolution:
  We respectfully request that Yelp:
  Waive the remaining disputed balance ($844.06) that accrued after our credit card expired and before cancellation;
  Confirm that our account no further collections will be pursued.
  
  We ask that this complaint remain open. Thank you again to the BBB for documenting this process and supporting fair business practices.
  
  Sincerely,
  *** ***
  ***************
  *****************, CA 93446

  Business Response

  Date: 05/28/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 06/01/2025

   
  Complaint: 23368352
  
  Dear BBB and ****,
  
  We appreciate your continued assistance.

  We remain unsatisfied with Yelps lack of engagement and its refusal to directly address the specific billing dispute we raised.
  
  Despite multiple good-faith attempts to seek clarification and resolution, as attached, Yelp has responded only with generic referrals and has failed to acknowledge or explain the disputed charges.
  
  However, to avoid an endless and unproductive cycle of non-responses, we are open to concluding this BBB complaint on the condition that Yelp also agrees to close this matter without further generic replies and confirms that the disputed balance will not be pursued further.
  
  If Yelp provides such confirmation or simply does not respond further we will interpret that as agreement to close the dispute.
  
  We have already documented a $0.00 balance in our Yelp for Business account and have submitted formal complaints to the *** and the California Attorney General. These remain active and on record.
  
  We reserve the right to reopen or escalate the issue if any future charges, collection activity, or retaliation occurs.
  
  We thank the BBB for facilitating this process and for continuing to promote transparency and accountability in business practices.
  
  Sincerely,
  *** ***

  Business Response

  Date: 06/04/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23368352
  
  Dear BBB Team and ****,
  
  Thank you for your time and assistance throughout this process.
  
  We remain unsatisfied with Yelps failure to engage meaningfully or address the specific billing dispute raised in this complaint. Despite our efforts to reach a good-faith resolution, Yelp has consistently responded with generic language and referrals, most recently stating:
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  This response, along with the lack of any substantive reply to our documented evidence and requests, confirms that Yelp has no intention to resolve the matter through the BBB process.
  
  To prevent further circular exchanges and non-responses, we respectfully request that this complaint be marked as "Closed Unresolved" to reflect the facts and Yelps unwillingness to engage.
  
  We have retained timestamped documentation showing a $0.00 balance in our Yelp for Business dashboard. Should Yelp reverse that status, initiate further charges, engage in any form of retaliation, or pursue collections in the future, we reserve the right to reopen this BBB complaint and/or seek other appropriate remedies.
  
  We appreciate the BBBs support in documenting this case, bringing transparency to the complaint process and promoting consumer accountability.
  
  Sincerely,
  *** ***

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a free trial period for Yelp for Business. I cancelled it days before the billing cycle ended online, as directed, and was told today on the phone by their customer service that it hadn't gone through. I followed the steps exactly as directed through the end. I was told the charge of $72.69 would still stand because it was active even though I had cancelled it. I would like a refund of that charge as I followed the steps/instructions exactly as described days before it was due (2 to be exact).

  Business Response

  Date: 05/23/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23365233
  
  I am rejecting this response because:

  They did not address the complaint.  I am well aware of the policy and followed the instructions given to cancel the service. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/28/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23365233
  
  I am rejecting this response because:

  I have already contacted the business prior to initiating the complaint and received zero assistance.  
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 05/30/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23365233
  
  I am rejecting this response because:
  
  they refused to help when I contacted them directly and continue to do so.
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We inquired about a listing on their website. We agreed to a 90 day trial period. The agent took our credit card details and advised that if cancelled before the 90 day trial period, our card will not be charged. After observing several reviews and ******* videos of several people being charged even after cancellation. We cancelled within 8 days after our initial trial period. We were advised via phone that the account would be deleted. To our surprise, we were charged about a month later. The bank refunded the funds after validating our account and details. Now we are receiving collection letters from random companies such as ********** to settle a balance of ****** ************ is operating in deceitful practices and fraudulently using bank cards without prior authorization and consent. This raises a concern for unethical business practices and misuse of customer information and funds.

  Business Response

  Date: 05/23/2025

  Dear ****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/26/2025

   
  Complaint: 23364842
  
  I am rejecting this response because we contacted customer service during the trial period and they were unhelpful and provided no solution. One person could not even find our details in the computer and advised that if our information was not viewable that most likely the account had been cancelled.  Our card was fraudulently used and an automatic computer led response is unacceptable.

  When we contacted service, their agent advised that they were unaware of why the system continued to bill after our account was supposed to be cancelled. This Yel[ business is known nationwide for operating fraudulently and sending out general responses to their many BBB complaints.  We are still being harassed by creditors after the several contacts to customer service. This response is not acceptable and a disrespect to our valuable time that we have spent looking for a solution to confirm the closure of this accountand our information be removed from all records. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 05/28/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was Charged in February $75 for an ad running on YELP. I misunderstood the pricing principle as they POORLY explain it, once I realized how absolutely expensive and ridiculous the pricing is I requested the account to be closed on February 14th 2025. On the website I **** gave me that email for closing, I tried to use the app it didn't work and so I emailed. MULTIPLE times requesting the account to be closed. Even though I received emails saying they received me emails, they didn't cancel the account until FEBRUARY 21st 2025. Then told me I had a balance owing of $209 for charges for February 14th to the 21st. For running an ad. That i didn't know about. For an account I requested to be closed! I called them today (May 21st) three times. The first time I was transferred and the phone disconnected. The second time I was transferred the lady told me she was going to look into for me I was put on hold for 54 minutes and then hung up on, the third time I called i was told to just email so the right people can help me, I said no emailing if how this all started! "*****" was his name told me there are no managers or supervisors he can transfer me too, so he transfered me to the department that already dropped the call twice, only for a woman to tell me I should've canceled online and its my fault they charged me and hung up! I tried going online to cancel, it lead me to the email!

  Business Response

  Date: 05/21/2025

  Dear Hannah,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23360732
  
  I am rejecting this response because:

  It's not a resolution in any way. They shouldn't have taken my money and I want a refund in the amount of $209. The response is just a list of ways to get a hold of customer service, which I did multiple times yesterday and it lead to nothing. No help at all. I was told to email because contacting through thr phone won't work because they have no supervisors or managers they can transfer me too. They didn't cancel my account when requested, canceled it 7 days later and decided to charge me $209 for that 7 days. It was wrong and sneaky and I want a refund. Thank you. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 05/23/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23360732
  
  I am rejecting this response because:

  I tried calling YELP, three times in one day and was told that there's nobody there can help. I asked to be transferred to a manger or a supervisor and was told there are none that I can be transferred too. Then I was told to email because thats a better way because there's nobody on the phone that can help. But me emailing to get my account canceled because it didn't work online because I was jsut given that email to cancel, and you emailed back saying you received the email, then you ignored me until a week later and then charged me $209. All I want is a refund of the $209. I'll happily provide banking information for the refund. My email is ****************** feel free to get someone HQ to email me to discuss the refund. You guys tricked me and scammed me. Just admit and give me my $209 back. Yelp has a rating of 1.3 our 5400 reviews, that says it all there. Just refund the money. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 05/28/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23360732
  
  I am rejecting this response because:
  

  There is no resolution? I requested someone email me because they keep forcing email communication. I left my email, and now saying they can no longer assist me? Why can't they just refund my $209 they took without permission for an account they should've closed? 

  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yelp keeps calling me to sell advertising, even after I repeatedly asked them to stop.I previously claimed my business on Yelp, but I never agreed to purchase advertising. Since then, Yelp has called me over and over again, trying to sell ads. Ive told them clearly multiple times that Im not interested and asked them to stop contacting me.Despite this, they continue to call me almost every day. Its aggressive, disruptive, and disrespectful. I want Yelp to stop calling me completely and confirm that my account has been closed. I do not want any more marketing contact from them.

  Business Response

  Date: 05/21/2025

  Dear Lumi,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23360479
  
  I am rejecting this response because Yelp did not address the substance of my complaint.

  
  I am not an advertiser, and I have repeatedly asked to stop receiving unsolicited marketing calls and to remove or disable my business listing. Instead of taking any action, Yelp simply referred me to general help center links that are not relevant to my request.

  
  I am asking again, very clearly: Please stop calling me. I do not wish to be contacted, and I do not wish to have a public business profile on Yelp.

  
  Sincerely,
  Lumi Liew

  Business Response

  Date: 05/23/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a basic plan for my business and started getting charged for services I did not request.

  Business Response

  Date: 05/21/2025

  Dear *******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23358858
  
  I am rejecting this response because:

  I have already contacted Yelp and filled out an inquiry form. I was denied and blamed for the issue i never turned on extra services and only subscribed for the basic plan.
  
  Sincerely,
  
  ****** ***********

  Business Response

  Date: 05/23/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:05/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never asked for Yelp to continue to use my business on their platform. After learning that they have exposed my information to a stalker and allowed her to defame me and gave her my information and also after they told me I had $500 in credit and then tried to bill me I told them to remove my business and name and they have refused to my personal number is being spammed to the point where I have to block and get a new phone. They will not remove my business or mark it closed. I want my business and the fake spam reviews off. It is funny that they want you to pay to have reviews taken down.

  Business Response

  Date: 05/21/2025

  Dear Kimberlina,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  their are crooks/ scam

  Business Response

  Date: 05/21/2025

  Dear ****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ