Business Profile

Internet Services

Yelp Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

Customer Complaint:

Yelp Inc. came to BBB’s attention in July 2007. A review of complaints done in June 2024. Complaints on file state concerns of billing issues related to marketing campaign.

BBB encourages users of the platform to review the following:
- Terms of Service
- Billing & Payments
- How are promotional credits, boosts, and bonuses applied?

For additional support options, please visit Support Center.

Complaints

This profile includes complaints for Yelp Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,864 total complaints in the last 3 years.
526 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I simply want my business name updated please.
Business Response
Date: 06/20/2025
Dear Terry,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelp’s billing and payments, you can review our Support Center here (https://biz.yelp.com/support-center/Billing_Payments?l=en-US). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at (877) 767-9357. We’ll be happy to assist you!

2. For Questions regarding Yelp’s Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our Support Center here (https://biz.yelp.com/support-center/Reviews/Recommended_Reviews/Does-Yelp-recommend-every-review/en-US)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or you’d like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on Yelp.com. For more information please visit our Support Center here (https://biz.yelp.com/support-center/Yelp_Business_Page/Updating_your_Page/How-do-I-suggest-changes-to-the-general-business-info/en-US)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp Support Center - For Business https://biz.yelp.com/support-center
Yelp Support Center - https://www.yelp-support.com/?l=en_US
Yelp Blog - https://blog.yelp.com/

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:06/17/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yelp is using 8 year old reviews to bring the rating up. 80 % of the newest reviews are negative. It's obvious that Quest is paying for Yelp services to increase their rating, and it's likely that they aren't including all the reviews for the past 8 years.
Business Response
Date: 06/18/2025
Dear Tracey,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelp’s billing and payments, you can review our Support Center here (https://biz.yelp.com/support-center/Billing_Payments?l=en-US). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at (877) 767-9357. We’ll be happy to assist you!

2. For Questions regarding Yelp’s Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our Support Center here (https://biz.yelp.com/support-center/Reviews/Recommended_Reviews/Does-Yelp-recommend-every-review/en-US)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or you’d like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on Yelp.com. For more information please visit our Support Center here (https://biz.yelp.com/support-center/Yelp_Business_Page/Updating_your_Page/How-do-I-suggest-changes-to-the-general-business-info/en-US)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp Support Center - For Business https://biz.yelp.com/support-center
Yelp Support Center - https://www.yelp-support.com/?l=en_US
Yelp Blog - https://blog.yelp.com/

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:06/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was offered a $300 credit and told my ad package would be $10 per day, giving me the first ********************************* I was signed up for an upgrade at an additional cost. I was pressured into starting the ad earlier than I wanted to - the week before Christmas, which is not a good ad time for someone in the tax preparation business - and when I tried to pause the ads, it didn't consistently work. I canceled everything on February 1st. The $300 credit should have been enough to cover the time the ads actually ran. After I canceled they continued to pile on new charges even though my account was inactive. When I called to talk to someone, I was put on hold, hold times were in excess of 40 minutes, and I never actually got through to a live person. I also left a message and no action was taken to resolve my issue. --
Business Response
Date: 06/18/2025
Dear Linda,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelp’s billing and payments, you can review our Support Center here (https://biz.yelp.com/support-center/Billing_Payments?l=en-US). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at (877) 767-9357. We’ll be happy to assist you!

2. For Questions regarding Yelp’s Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our Support Center here (https://biz.yelp.com/support-center/Reviews/Recommended_Reviews/Does-Yelp-recommend-every-review/en-US)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or you’d like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on Yelp.com. For more information please visit our Support Center here (https://biz.yelp.com/support-center/Yelp_Business_Page/Updating_your_Page/How-do-I-suggest-changes-to-the-general-business-info/en-US)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp Support Center - For Business https://biz.yelp.com/support-center
Yelp Support Center - https://www.yelp-support.com/?l=en_US
Yelp Blog - https://blog.yelp.com/

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 06/22/2025

Complaint: 23477768

I am rejecting this response because:No action has been taken to adjust my account. I am still being billed for time when my account was not active, charges for which I was promised a promotional trial period, and an upgrade I did not request.

Sincerely,

Linda Ruecker
Business Response
Date: 06/26/2025
Hi,

Thank you for your response. We’re sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 07/01/2025

Complaint: 23477768

I am rejecting this response because: although I am told I should contact the company directly, I am unable to reach anyone and they do not respond to the messages I've left.

Sincerely,

Linda Ruecker
Initial Complaint
Date:06/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yelp reviews are a scam. We stopped paying for advertising with yelp. At that time our reviews stopped posting. We work very hard to do a great job and serve our customers and get great reviews. We have had over 25 5 star reviews over the last two months. None of them count. We had two that did, then all of a sudden two of the other ones just disappeared. Ive called numerous times and their agents say there is no way to escalate or document the problem. They say its an algorithm. They are just extorting you into paying for advertising and fraudulently changing the reviews for our business. This is criminal. Do you think yelp gives the ability for you to review them? ****. They sure dont. I wonder why
Business Response
Date: 06/18/2025
Dear Sean,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelp’s billing and payments, you can review our Support Center here (https://biz.yelp.com/support-center/Billing_Payments?l=en-US). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at (877) 767-9357. We’ll be happy to assist you!

2. For Questions regarding Yelp’s Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our Support Center here (https://biz.yelp.com/support-center/Reviews/Recommended_Reviews/Does-Yelp-recommend-every-review/en-US)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or you’d like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on Yelp.com. For more information please visit our Support Center here (https://biz.yelp.com/support-center/Yelp_Business_Page/Updating_your_Page/How-do-I-suggest-changes-to-the-general-business-info/en-US)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp Support Center - For Business https://biz.yelp.com/support-center
Yelp Support Center - https://www.yelp-support.com/?l=en_US
Yelp Blog - https://blog.yelp.com/

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 06/19/2025

Complaint: 23472778

I am rejecting this response because:
this is a canned response without actually looking into the issue. They have had this complaint and clearly just hit send again. It just states read our policies on our website. Policies that do not adhere to any sounds business practices. These are deceitful, wrong and should be illegal.
they have not looked into the issue at all.
actually look into the issue. This response is just as criminal.

Sincerely,

Sean Petersen
Business Response
Date: 06/20/2025
Hi,

Thank you for your response. We’re sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 06/24/2025

Complaint: 23472778

I am rejecting this response because:
who Exactly do I contact? I need direct name and phone number I’ve called in 5 times and requested a supervisor I was told each time there is no supervisor there is absolutely no way you can escalate this I’ve asked for every department possible this is another run around bs reply provide with exactly who to contact

Sincerely,

Sean Petersen
Business Response
Date: 06/26/2025
Hi,

Thank you for your response. We’re sorry to hear about your continued frustration.

We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.

Best regards,
Yelp HQ

Customer Answer
Date: 06/28/2025

Complaint: 23472778

I am rejecting this response because:
You basically just said sorry we aren’t going to do anything, we won’t let you talk to anyone, we don’t care.
you know what is interesting? You don’t have a yelp page letting people publicly rate you. Hmmm… pretty ironic and intentional. Terrible business practice.
I’ve never had a worse experience with a business in my entire life.

Sincerely,

Sean Petersen
Initial Complaint
Date:06/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I put a listing on Yelp. I received a review that has nothing to do with my business. They refused to remove the review. I asked them what would happen if I removed my business from Yelp. They said it will always forever be there. I feel that this is not right and I wish to report them in any way shape or form that I can.
Business Response
Date: 06/18/2025
Dear ******,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 06/19/2025

Complaint: 23469563

I am rejecting this response because:

Regardless if it's an automated system or not. The review does not pertain to my business and must be removed.

Sincerely,

****** *************
Business Response
Date: 06/20/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 06/23/2025

Complaint: 23469563

I am rejecting this response because: you fail to answer any and all phone calls. You continue to ask something of me that is not possible because of your failure to answer the phone to give me a number that actually works. Remove the business account entirely if you can't manage to remove a simple review that has nothing to do with my business. Better yet, allow me to access my own account and remove the review which has absolutely nothing to do with my business.

Sincerely,

****** *************
Initial Complaint
Date:06/13/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a business listing when i was in real estate. I left that business about 10 years ago. I found that my page with my personal cell phone and picture is still up. They refuse to remove it.
Business Response
Date: 06/13/2025
Dear Stephen,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelp’s billing and payments, you can review our Support Center here (https://biz.yelp.com/support-center/Billing_Payments?l=en-US). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at (877) 767-9357. We’ll be happy to assist you!

2. For Questions regarding Yelp’s Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our Support Center here (https://biz.yelp.com/support-center/Reviews/Recommended_Reviews/Does-Yelp-recommend-every-review/en-US)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or you’d like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on Yelp.com. For more information please visit our Support Center here (https://biz.yelp.com/support-center/Yelp_Business_Page/Updating_your_Page/How-do-I-suggest-changes-to-the-general-business-info/en-US)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp Support Center - For Business https://biz.yelp.com/support-center
Yelp Support Center - https://www.yelp-support.com/?l=en_US
Yelp Blog - https://blog.yelp.com/

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Customer Answer
Date: 06/14/2025

Complaint: 23465380

I am rejecting this response because:
Thats not a response. Thats a generic script referring me to online help questions that have no solution on my end. REMOVE MY PICTURE AND PERSONAL INFORMATION.

Sincerely,

Stephen Skalka
Business Response
Date: 06/18/2025
Hi,

Thank you for your response. We’re sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:06/12/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, My name is Dr. **** ******* and I am the owner of ******************* in *******, **************. I had a drug addict for a patient who has given me two one star reviews on Yelp. Due to HIPAA constraints, I cannot comment on what happened. Yelp will not remove these reviews. So I tried to bury these 1 star reviews with five star reviews from other patients. And, I did get a bunch of five star reviews from patients that actually were treated by me in my practice. And Yelp put the 5 star reviews on the page nobody sees. Yelp buried all of them, leaving the two one star reviews at the top of the search page. And when the five star reviews are put on the hidden page they don't count toward the overall score. This is anti-American because it hurts my business directly. It hurts hard-working Americans who have worked very hard to get where they are and Yelp is using deceptive practices to try to get people to give them money. At the very least, the 5 star reviews should be displayed. These are patients that I treated that left reviews. It is not right that those reviews are not shown on the main page. My Yelp page can be found if you search in Google: "Raleigh Endodontics Yelp" if you want to actually see what they have done. If anything can be done about this please let me know. Thank you for your time. Sincerely , ***********
Business Response
Date: 06/13/2025
Dear ****,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Customer Answer
Date: 06/14/2025

Complaint: 23462776

I am rejecting this response because Yelp is not answering my complaint. I don't want a Yelp account in the first place so why would I want to call them? I want some of my reviews to be posted that are currently hidden. It is not fair that someone posted TWO 1 star reviews of me and those reviews are the first thing people see when they see my Yelp page. That is anti-business and anti-American. Yelp should feel ashamed treating people like this. Nobody will using Yelp if they keep treating people like this. I am also contacting NC Senators and the FTC.
Sincerely,

**** *******
Business Response
Date: 06/18/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 06/18/2025

Complaint: 23462776

I am rejecting this response because Yelp is a fraudulent company that hides behind its so-called algorithm. All I want is for some of my hidden reviews to be visible on the first page. These reviews were from patients of mine. It is not right that those reviews are hidden and the review from the drug addict patient, that has lost touch with reality, gets to keep her reviews on the first page...actually two two one-star reviews that are full of lies. How is a person even able to post TWO one star reviews on the same page? That hurts small businesses and is anti-American and Yelp should take responsibility for what they are doing to people. I cannot respond to her reviews because of HIPAA laws. Please help me and stop asking me to call you.

Sincerely,

Dr. **** *******
Initial Complaint
Date:06/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a free trial of Yelp Ads with the understanding that I could cancel the service after the trial. I requested full cancellation. I was very clear that I did not authorize any ongoing charges. I also declined any payment ********* Yelp is attempting to charge me $492.00 for a "final payment," even though the campaign was canceled and I never authorized these charges. They have sent me emails offering payment plans and threatening "further action" if I do not pay. The only reason they have not charged my card yet is that the card had no available funds at the time.I do not owe Yelp any money. I never agreed to be charged beyond the trial period, and I explicitly canceled the service. I have asked Yelp to cancel all services and to remove my payment information from their system.I demand:Full cancellation of all services.Removal of my payment information from their system.A written confirmation that no further charges or collection actions will be attempted.Nature of dispute: Unauthorized attempts to charge my card after service cancellation.Attempts to resolve: I spoke to Yelp by phone and refused the payment plan they offered. I also received emails from "Yelp Finance" trying to pressure me into paying $492.00. I do not authorize this payment and I reject this charge.If Yelp continues to pursue this unauthorized charge, I will proceed with a formal dispute through my bank and report this matter to consumer protection agencies.
Business Response
Date: 06/13/2025
Dear Yaquelin,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelp’s billing and payments, you can review our Support Center here (https://biz.yelp.com/support-center/Billing_Payments?l=en-US). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at (877) 767-9357. We’ll be happy to assist you!

2. For Questions regarding Yelp’s Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our Support Center here (https://biz.yelp.com/support-center/Reviews/Recommended_Reviews/Does-Yelp-recommend-every-review/en-US)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or you’d like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on Yelp.com. For more information please visit our Support Center here (https://biz.yelp.com/support-center/Yelp_Business_Page/Updating_your_Page/How-do-I-suggest-changes-to-the-general-business-info/en-US)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp Support Center - For Business https://biz.yelp.com/support-center
Yelp Support Center - https://www.yelp-support.com/?l=en_US
Yelp Blog - https://blog.yelp.com/

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Customer Answer
Date: 06/15/2025

Complaint: 23462613

I formally reject the response provided by Yelp Inc.

The response issued by Yelp is a generic, template-style message that fails to address the specific facts and allegations raised in my original complaint. It demonstrates no intention to engage meaningfully with the substance of my concerns, and instead redirects me to self-service links I had already exhausted prior to escalating the matter through the BBB.

Let the record reflect that I explicitly requested the cancellation of services during the free trial period. Yelp failed to process that cancellation in good faith, proceeded to charge my account without proper notification, and subsequently referred the alleged balance to collections—without ever issuing a formal invoice or warning. This practice is not only unethical; it borders on predatory.

Therefore, I am requesting the following resolution, which remains entirely reasonable given the circumstances:

Immediate cancellation of all outstanding charges.
Immediate and permanent removal of any and all collection activity related to this account.
Written confirmation from Yelp that no debt will be pursued and that neither my personal nor business credit will be affected in any manner.

Should Yelp fail to provide a direct, individualized resolution within a reasonable timeframe, I reserve the right to pursue further remedies, including but not limited to, legal action and regulatory complaints for deceptive business practices.

I expect a serious and satisfactory response—not a link to a FAQ

Sincerely,
Yaquelin Linares
Business Response
Date: 06/18/2025
Hi,

Thank you for your response. We’re sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 06/18/2025

Complaint: 23462613

I am rejecting this response because:
I respectfully reject the response provided by Yelp Inc. because it fails to address the specific issue detailed in my original complaint. Their message simply redirects me to contact them again, which I have already done multiple times without receiving a meaningful resolution or explanation.

I filed this complaint with the BBB precisely because my direct attempts to communicate with Yelp were unsuccessful. I expected a formal and accountable response through this channel, not another generic and evasive reply.

At this time, I remain unsatisfied with Yelp’s handling of this situation and request that this case remain open until a proper explanation and resolution are provided.

Sincerely,
Yaquelin Linares
June 18, 2025

Business Response
Date: 06/20/2025
Hi,

Thank you for your response. We’re sorry to hear about your continued frustration.

We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.

Best regards,
Yelp HQ

Customer Answer
Date: 06/26/2025

Complaint: 23462613
Formal Response to Reject Yelp’s Message:

I am writing to formally reject the response provided by Yelp Inc. regarding my complaint (ID: 23462613). The reply I received failed to address the substance of my concerns and offered no resolution or corrective action.

As a consumer, I submitted this complaint seeking a good-faith effort to resolve a matter that has caused considerable inconvenience and ongoing frustration. The response I received was dismissive and lacked any meaningful engagement with the specific issues raised.

I respectfully request that this case remain open and under review by the Better Business Bureau until a satisfactory and detailed response is issued by Yelp Inc. I remain willing to work towards a resolution, but I expect a response that demonstrates accountability and genuine intent to assist.

Thank you for your attention to this matter.

Sincerely,
Yaquelin Linares
Brandon, Florida

I am rejecting this response because:

Sincerely,

Yaquelin Linares
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the past couple weeks someone has posted a random construction businesses contact ********** site photos to my business yelp page. Yelp claims it was posted from the owners account but I am the owner & no one has access to this account but me. Not only is it destructive to my business to obviously have another businesses contact info not only posted to my page but of course yelp made that the main image on my yelp page & the business appears to be out of business & only has 4 very negative reviews. There is not a doubt in my mind that this was done maliciously by one of their staff members as they contact me relentlessly about marketing and trying to get me to pay for different services that Ive kindly asked them to stop contacting me about, but they continually call month after month bombarding me after I tell them, Im not interested. Not only is this defamation of character to my business, but theyve also taken somebodys photos and stole them and posted them to my page which puts me in a potential legal situation that I could be prosecuted for. Yelps practices are completely unprofessional as it is, but this is a new low for them.
Business Response
Date: 06/13/2025
Dear *****,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ
Initial Complaint
Date:06/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Deceptive Sales Call, Canceled on Time, Still Charged $249 Yelp Refused Refund I am filing this complaint against Yelp Inc. for deceptive sales practices and unauthorized billing.I had previously stopped using Yelp due to poor performance. Then I was contacted by a Yelp ***resentative who convinced me to try again. I was told that Yelp would apply a $900 ad credit, and I would only be billed $4 per day. Based solely on that ***resentation, I agreed to give Yelp another try.After receiving no leads or calls, I emailed a formal cancellation request on May 19, 2025, just a few days after onboarding. My cancellation was acknowledged.Despite canceling early and seeing no results, Yelp charged me $249. This charge was never authorized, never discussed, and directly contradicts the terms I agreed to. When I followed up, the same ***resentative changed her story and refused a refundstating the $900 was in addition to what I was spending, which is not what I was told during the call.I have email documentation proving:I was told I would only be billed $4/day I canceled on May 19 I received zero value from the campaign I was charged after my cancellation This appears to be a bait-and-switch tactic, with a *** saying anything to get me to rejoin, only to reverse the terms later and still charge my account.I am requesting:A full refund of the $249 Written confirmation that my account is fully canceled Assurance that no further billing will occur
Business Response
Date: 06/11/2025
Dear *****,

Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:

1. For Billing and Payments Queries

For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!

2. For Questions regarding Yelps Review Recommendation Software
Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)

3. For Questions on Business Listing Information

If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)

4. For Other Inquiries

If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
Yelp ************** - For Business *****************************************************
Yelp ************** - *******************************************************
Yelp Blog - ****************************************

We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 06/13/2025

Complaint: 23455892

I am rejecting this response because Yelp reached out to me saying $900 in free ad spend would be given because Yelp wanted my business since I'm 5-star rated on ****** but all a scam. I canceled 6 days into the free trial because of 0 calls and didn't want to forget and be billed later and then the magical $249 bill came out 4 days after canceling. Yelp is just a scam and hope your company gets hit with a class action because I'm 100% sure thank to people that report the same scam on Reddit are getting taken advantage of.

Sincerely,

***** *********
Business Response
Date: 06/18/2025
Hi,

Thank you for your response. Were sorry to hear about your continued frustration.

Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.

Best regards,
Yelp HQ

Customer Answer
Date: 06/18/2025

Complaint: 23455892

I am rejecting this response because I did call and was told nothing can be done. I will only deal with this matter on the BBB platform. Please refund my money!

Sincerely,

***** *********

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