Complaints

This profile includes complaints for Yelp Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Yelp Inc.

  350 Mission Street San Francisco, CA 94105

• 

  Yelp Inc

  P.O Box 204393 Dallas, TX 75320

• 

  Yelp.com

  11 Madison Ave Fl 14 New York, NY 10010-3670

• 

  Yelp Inc.

  140 New Montgomery St San Francisco, CA 94105-3705

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a Yelp business account and unknowingly subscribed to their ad campaign through a one-month free trial. I was not clearly informed that the free trial would automatically convert into a paid subscription at $390 per month. As a result, I was charged for four months (approximately $1484) without my informed consent.When I discovered the charges, I immediately requested a refund from Yelp. However, my request was denied. I find this unreasonable and unfair, as I did not knowingly agree to recurring charges of this amount.I am requesting a full refund of all charges made after the free trial period (approximately $1484)and confirmation that my business account will not incur any future charges.Yelps handling of this matter feels deceptive and not transparent to small business owners. I trusted Yelp as a platform to help my business, but instead, I was charged significant amounts without clear consent. I am seeking BBBs assistance in resolving this matter fairly.

  Business Response

  Date: 08/21/2025

  Dear ****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am formally filing a complaint against Yelp for their refusal to remove a defamatory and fabricated review posted about our business.Our company has been targeted by a malicious review that contains verifiably false claims, directly harming our reputation and operations. This is not a matter of opinion or poor experience it is a deliberate misrepresentation of events, and we have extensive, irrefutable evidence to prove it.We contacted Yelp through all proper channels and submitted a detailed dispute, including:Phone records showing no interaction with the individual as claimed Security camera footage from the dates mentioned, showing no such incident occurred Computer records and documentation proving the individual has never been a customer Despite this compelling evidence, Yelp has refused to remove the review, citing content guidelines and user-generated content policies. Their unwillingness to consider or acknowledge the validity of our evidence is unacceptable. Yelps practices protect those spreading false, damaging information while punishing legitimate businesses.Their refusal to act on provable defamation not only undermines their platforms credibility but also causes measurable harm to businesses that rely on honest reviews.We believe Yelps policies are flawed, inconsistently enforced, and harmful to small businesses with little recourse when falsely attacked.We are requesting the BBB to:- Review this complaint in full - Contact Yelp on our behalf - Encourage appropriate action and policy review - Hold them accountable for the harm their inaction has caused - This is not a disagreement over opinion. It is a serious issue involving false information on a public platform, and Yelps policies are enabling it. We are prepared to provide full documentation to support every claim in this complaint.(We have attached a list of audio recordings we are prepared to submit between Mrs ****** and Lincroft Music)

  Business Response

  Date: 08/21/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yelp likes to perform bait and switch tactics to get more money but provide less results. I have been working with Yelp for one year and wow what an expensive and time consuming headache. Reviews continuously falling off, as fast as you it, it will fall off in ***** hours.I increased me budget $900 a month for a promised estimated 302 clicks increased from 184. After the increase my ad campaign reset and could take ***** days to work correctly as they stated. Since this switch the highest click rate I received was for 154 clicks, 30 less than what I was getting before???Yelp has done nothing besides bonus ads that just blow you up with bots or spammers, Ive lost sleep, stress bubble guts, etc. I have not been this slow than when I first started using them! Lead sharing no limitation on letting people advertise in the same area. One rep stated I should price/mystery shop these competitors to make sure I am beating their price! They dont care about you or your business success. I am planning on taking my business elsewhere where and have reduced my budget with them immediately! I know they will not do anything about this and there is so much more details and facts I can go over but not enough time or characters remaining. Anyone reading this run! Dont let Yelp **** you in and trap before they may you decline.

  Business Response

  Date: 08/21/2025

  Dear ******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a roofing company for many years yelp called said to put are company on yelp they would give me a 1350 dollar credit to start the leads are fake take all the money then try to take more out of your bank account then they get u a bad review say for 6:50 dollars they will remove it this place it extremely crooked please help

  Business Response

  Date: 08/21/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the following notification from Yelp: Message from Yelp HQ: ******** In that message they advised my review was being removed because it was unclear if I visited the business. After more than a decade and more than 1000 reviews, I know the rules and for what must be the 25th time, Yelp has removed my content without reaching out to me, or following their own policy as my review clearly pointed out, "When we arrived the place was vacant". So to be crystal clear, we showed up, based on the Yelp page, and the business didn't exist and there was no signage advising they moved or were remodeling and that again, was the foundation for my review. I'm tired of being played with and not respected as I am a top local contributor, if a business has closed be it permanent or temporary, It's their responsibility to shoulder that event and the best we can do as consumers and reviewers is report it. Leave my reviews alone, they are accurate, honest and up to date. Otherwise, compensate me for driving an hour to check out a business to review only to find it does exist. It's becoming common as this has happened to me at least 6 times in the last year.

  Business Response

  Date: 08/21/2025

  Dear Clay,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:I am a small business owner in the locksmith industry Car *****************. ******************************** accredited and an advertiser on Yelp. I rely on Yelp's platform for visibility and to generate customer leads. Recently, I received a service request from a potential customer through **********************. The individual requested that I make a new car key. However, during the process, it became clear that the situation was potentially illegal. The customer was arrested and detained, and the car keys involved are evidence in a criminal investigation. Police took keys from customer.Due to these circumstances, I made the decision to refuse service to the customer to protect my business and remain compliant with the law. In response, the customer became verbally abusive, yelling at me over the phone before hanging up.Shortly afterward, the customer posted a defamatory and inappropriate review on my Yelp business profile, which included calling me an "idiot." I submitted a formal complaint to Yelp requesting that the review be removed on the grounds that:The service request involved illegal activity.The customers behavior was abusive.The review contains personal insults, which violate Yelps content guidelines.Despite these clear issues, Yelp refused to remove the review. The defamatory review remains visible on my business profile, resulting in financial loss and reputational harm to my ************ Regards,************************************************************************************************ **********

  Business Response

  Date: 08/14/2025

  Dear Nenad,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23748685
  
  I am rejecting this response because: Yelp send automated messages response and doesnt resolve issue, defamatory and abusive review still show on my business profile.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 08/21/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 08/23/2025

   
  Complaint: 23748685
  
  I am rejecting this response because: Already called Yelp HQ and support without resolution, defamation comment still stay on my Yelp profile as well review
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 08/29/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a review on Yelp after I was engaged to do an appraisal for a lender. The borrower (who was not my client) was unhappy the lender stopped responding to his messages and decided to take it out on me, the appraiser. The borrower never even received a copy of my appraisal because he is not my client, therefore, was never in receipt of my services. He wrote a false review with several lies in it. I tried to report the review and asked Yelp to remove it, citing he was not a recipient of my services (his lender was), and his review contained many lies. I tried to provide written proof via emails between the reviewer and I, proving the reviewer was not my client and that he lied in his review. Yelp wouldnt consider the written proof and wont remove the review. Then, I received another review from an actual customer that gave me 5 stars and *********************** software hid this review. Ive already tried to contact Yelp via their system but theyve been extremely unhelpful. I would like BBB to assist me with getting this resolved, including removing the false review and unhiding the actual review.

  Business Response

  Date: 08/14/2025

  Dear *********,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23739740
  
  I am rejecting this response because this is a canned response from the business. Please have business review my complaint and address it specifically.
  
  Sincerely,
  
  ********* ****

  Business Response

  Date: 08/21/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 08/22/2025

   
  Complaint: 23739740
  
  I am rejecting this response because prior to reaching out to BBB, I did reach out to Yelp HQ twice by reporting the false review, once through a phone call, and twice through email. Unfortunately, Yelp HQ was of no assistance any of the times I contacted them.
  
  Sincerely,
  
  ********* ****

  Business Response

  Date: 08/22/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 08/25/2025

   
  Complaint: 23739740
  
  I am rejecting this response because I just called Yelp as requested, once again, and the person that answered the phone said theres nothing they can do. Was this Yelp HQs intent - to stonewall a business without any real resolution?
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing a series of unauthorized charges made by Yelp Inc. to my account over the last three months.June 1, 2025: $600.00 July 1, 2025: $600.00 August 1, 2025: $600.00 Total: $1,800.00 At no point did I knowingly agree to a recurring monthly payment of this amount. Yelp did not provide clear written notice of such charges, nor did I sign any binding agreement authorizing them. These charges were unexpected and have caused significant financial hardship to my small business.I contacted Yelps customer service multiple times and requested immediate cancellation, a full refund, and written confirmation that no further charges will occur. Despite this, my concerns remain unresolved.I am requesting the following:1.A full refund of $1,800.00 2.Written confirmation that my account has been closed and no further charges will occur.I am prepared to provide proof of the charges, my cancellation request, and all communication with Yelp support.Desired Outcome: Refund in full and permanent cancellation of services.

  Business Response

  Date: 08/14/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently engaged with Yelp's trial promotion, which seemed appealing at first. However, I encountered significant challenges with their cancellation process. Despite following the trial terms, I was charged substantial monthly fees once the trial period ended. This practice, in my opinion, is unethical, and the advertising services provided have not yielded the expected results. I strongly recommend that Yelp reassess their business model and improve transparency regarding trial cancellations and ongoing charges.

  Business Response

  Date: 08/14/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2024, there was a promotion where yelp would market our information and services for just $110. But our services were promoted incorrectly, so we notified Yelp for misrepresentation of our services and we asked to cancel their services . This was back in October 2024 . We recently discovered that our card had been maxed out and began receiving calls from yelp regarding payments. We would like to dispute all yelp transactions, as they are unauthorized due to our request for cancellation. We have contacted Yelp with our request to reverse charges . Representative from Yelp told as that they will not do that and suggested to talk to credit card company and which we did. We have filed dispute though our credit card company which is ******** **** card. Also very Important YELP never sent as their intend to charge $850 nor sending Invoice to as and letting us know of charges . Yelp is still trying to charge our card for $2,250 that they sent to their collection department . We did notify **** of Fraudulent activity from YELP. Please advice for this problem and we want make sure no one does work with YELP again .Thank you,

  Business Response

  Date: 08/14/2025

  Dear Al,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 09/01/2025

   
  Complaint: 23731959
  
  I am rejecting this response because:

  We have never authorized $840 charge for every month since November 2024. The charges for Yelp advertisement and marketing were told to be at $110 by Yelp personnel which we authorized. We have never received any agreements or Invoices from Yelp in regards the monthly charges and for any future increases in monthly payments. We are asking to reverse all charges of $840 since November 2024 to June 2025 .

  This is misrepresentation and  false advertisement. Please see the attached letter which also was submitted to *********/Visa

  We need this to be resolved by Yelp and we need our credit back of $840 from 11/2024 to 06/2025 
  
  Sincerely,
  Wellness Pt & *********

  Business Response

  Date: 09/03/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ