Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This time I am permanently suspended. Why? Because I defended myself against a group of people that constantly target me? I have reported two people in particular that have been harassing me for a very long time. Somehow when I am getting attacked, it seems to be me defending myself, I report them & next thing I know I'm suspended for 30 days or this time permanently suspended from nextdoor. The moderators are totally bias and racist. They say no bullying or discrimination yet they allow their moderators to do it. This gentleman was coming at me with insults and obviously disrespectful. I have been in contact with corporate for a bit and I've been informing them of the discrimination and bias behavior by moderators on nextdoor. This gentleman actually made a discriminatory post targeting me and other non villagers, obvious discrimination. I reported it and all the disrespectful & targeting comments about me specifically, yet those comments still remain, the post still remains and I am permanently suspended. The VICTIM gets permanently suspended as the racist and prejudice villagers stay. Nextdoor is a racist site and they punish the innocent and allow the guilty to stay. It's disgusting and sites like this need to be shut down. Here I have been emailing corporate telling them about this behavior and I get permanently suspended. Guess they want me to stop talking. Keep this discrimination to myself. Never! Nextdoor doesn't abide by their own rules and allows moderators to judge comments on people they despise. Anyone could see where this site is going. I want my account taken off permanent suspension and my account back up and I want these 2 people I've been reporting you to permanently suspended like you did to me unfairly. This isn't right & that's why I've been coming to you informing you & then nextdoor moderators with their sweet revenge. Permanently suspended me.The training for moderators is shady as well. Teaching ************************

  Business Response

  Date: 12/20/2023

  Neighbor is fairly suspended and has been suspended many many times before. 

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 21021812
  
  I am rejecting this response because:

  Bias moderators.  While I was permanently suspended,  the violators that I was responding to in my defense of their attacking me and my character,  telling lies about me and even went so far to write a decrimitory post about non villagers, remain members.  ************ has been harassing me and stalking me for countless months. I have reported her time and time again,  nothing happens. Then the gentleman that made the post constantly insults me. As ************, I reported him as well and he too doesn't seem to "break the rules." Bias moderators. If you did your job to protect me on your site, I wouldn't have to constantly defend myself.  Nextdoor reviews are horrible!
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/22/2023

  Nextdoor moderators can't suspend neighbors. Suspension is handled within Nextdoor Support. Agents create investigations on the account and handle that. So this isn't a moderator situation.

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 21021812
  
  I am rejecting this response because:
  I read Nextdoor reviews and I see discrimination is a common complaint.  The reviews sound exactly like mine and I'm not the only one saying Nextdoor is bias. Terrible rating on ****** and even BBB. So the proof of my complaint is right in Nextdoor and BBB reviews & Complaints. Nextdoor permanently removed me because I spoke out and told the truth about their Website. Bias moderators and BTW I was never permanently suspended before..permanent means forever. So obviously this is my first permanently suspended. I had several 30 days..but never permanently.
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I must convey my deep sense of fear and vulnerability as I write to file a formal complaint against Nextdoor. My concern stems from a severe privacy breach and the unauthorized sale of my personal information on their platform.Despite addressing and apologizing for any prior issues leading to a suspension, Nextdoor persists in retaining and potentially selling my personal data without my consent. This blatant disregard for user privacy has left me genuinely terrified and deeply disturbed about the security of my information.I urgently implore your intervention to investigate this matter thoroughly, ensure the immediate deletion of any personal data associated with my account, and halt any unauthorized sale of my information. It is my fervent hope that Nextdoor promptly rectifies this situation and aligns with the highest standards of user privacy and security.This complaint is made with a genuine sense of fear and vulnerability, and I appreciate your prompt attention and action to address this alarming situation. About the proposal ***** to keep my information for one year, especially considering privacy concerns. It's challenging for me to accept such a prolonged retention period. I already told my messages isn't meant inappropriate at all. If that's what Nextdoor is concern suspension!

  Business Response

  Date: 12/20/2023

  We have asked our support team to go ahead and fully delete his account. 

  Customer Answer

  Date: 12/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 15, 2023, my account was suspended for discussing national news. This is a product of Nextdoor's biased moderation process and double standards. The original post was a news story about the destruction of a menorah which took place outside of the neighborhood. The neighborhood is located in Marin County. The story referred to vandalism in ******* (Alameda County). It attracted national and international attention, so the original post itself was a reference to national news and politics.Other people who commented on the post with references to the history of ******** creation simply had their posts removed. My account was suspended simply for disputing the original poster's assertion that "Anti-zionism creates antisemitism. "Nextdoor promises to allow the user to appeal the decision, but simply posts a form letter-style announcement announcing that the appeal has been denied 24 hours afterwards. Accordingly, I demand that my account be restored immediately.

  Business Response

  Date: 12/20/2023

  This neighbor's account has been suspended multiple times in the past and he's been muted a high amount. He appealed his suspension, which is looked at by Nextdoor Support and his appeal was denied. It was a correct suspension.

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 21019846
  
  I am rejecting this response because:
  The previous time my account was suspended, the reason NextDoor gave was an article I posted from the Journal of the ***************************** The NextDoor staff said it was  medical misinformation. Now NextDoor is citing their past incompetence and bias to justify their present incompetence, favoritism and dishonesty.  
  

  Sincerely,
  
  ***********************

  Business Response

  Date: 12/22/2023

  Two different suspensions. This time it was for posting about non-local politics, which is a violation.

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 21019846
  
  I am rejecting this response because:
  I posted items about national politics in the group "National Politics and Elections." This is yet another example of the incompetence and arrogance of Nextdoor's staff "moderators."

  Additonally, the comments I posted were marked with an option for appeal, but my account was not reactivated until the appeal period had expired. They add insult to injury with their horrible and biased system.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor has a serious problem with biased moderation. It's well documented on this website, on the Apple app ratings, and by neighbors within the app itself. The bias is particularly troublesome when it comes to sexism and racism. I have reported such content and moderators who vote to keep it repeatedly. As a result, Nextdoor removed my moderator privileges so I could no longer see which moderators vote to keep racist/anti LGBTQ/misogynistic comments. Regular users therefore cannot make use of the "report for biased moderation" option in reporting a neighbor directly to ND Support. My account has also been suspended 30+ times this year ever since I created a post reminding neighbors that *allegedly* ND's community guidelines do not permit prejudicial comments. Today, I created a group for neighbors to discuss their experiences with moderator bias, sexism, racism, etc. and to expose the problem moderators. Instead, Nextdoor Support suspended my account for 30 days because the comment in my group was Disrespectful. My comment simply described the purpose of the group and did not address or identify any individuals. Over this past year, ND has suspended my account for comments that weren't even mine. They have permitted moderators themselves to personally attack me, to keep content that personally attacked me, and to remove my comments defending myself. I've experienced this, but I've also received feedback from other neighbors, especially women, with the same experience. They have also stated that reporting biased moderation has resulted in no change or even backfired. The company's own support team seems to enable and even practice biased moderation. Ironically, the most abused Community Guideline is about respecting your neighbors. Respect is relative and varies based on culture, region, generation, upbringing, and several other factors. Why are a handful of anonymous strangers deciding what is disrespectful to another person or group of people?

  Business Response

  Date: 12/20/2023

  Neighbor's Lead status was revoked for constant Guidelines violations. We gave the Lead a lot of chances to stay as Lead, but neighbor harassment and overall incivility caused ** to remove it, as well as the multiple times we had to suspend the account. 

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 21019198
  
  I am rejecting this response because:

  This is no way addresses the sexism, racism, prejudice, and biased moderation my complaint was actually about. Im aware and even stated my account was suspended multiple times due to bias by moderators and ND Support, who repeatedly ignored my complaints about biased moderators. I only have about ************************************* fact, I have a very gracious email from a Nextdoor Support supervisor who acknowledged my concerns and apologized for how her staff mishandled them. You dont allow people to view how the moderators are voting, so how exactly are they supposed to make use of reporting a neighbor for biased moderation? Once again, I created a group to discuss community concerns with biased moderation and my account was suspended for being Disrespectful. If this isnt just a move for ND Support to stifle the valid concerns of its customers and prevent us from taking action, how do you justify suspending my account? The group I created is private, so it certainly seems like ND made sure no one could communicate their issues since no one can join the group without my approval.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/22/2023

  Guidelines are upheld even in private groups. If we feel that neighbors are attacking other neighbors, we will take action. 

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21019198
  
  I am rejecting this response because:

  Your reply only serves to exemplify the inherent fault in Community Guidelines for disrespect: determining what is or is not disrespectful based on YOUR FEELINGS is fundamentally biased. Furthermore, you revoked my access right after I made the group and before anyone could even be invited into it. Since it is a private group, no messages can be exchanged since it has only me as a group member. My only comment in the group is to explain its purpose: to discuss legitimate concerns with biased moderation. For some reason, NextDoor found this to be disrespectful. Perhaps the group wouldnt even be justifiable if biased moderation wasnt such a huge problem.

  Now to return to my original complaint and the actual concerns youve since chosen to ignore: if community members cannot identify the moderators voting with bias, how exactly are they supposed to combat biased moderation? You allow people to report neighbors for biased moderation, but theres no way to provide supporting documentation because you prohibit anyone who is not a lead to view who voted on their content and how. So if you have a group of biased moderators who arent going to out each other, I guess the community just has to be okay with being judged based on favoritism, sexism, racism, cultural differences, generational differences, etc. Is this correct? If not, provide the solution for non-leads to address biased moderation. Thanks.

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been on NextDoor for many, many years in each of the neighborhoods I have resided in under my true name ***********************. When I logged in to NextDoor I was shocked to see their notification that my account has been permanently suspended with the false accusation that I am not using my full real name. I have gone through their process of filing a complaint, I repeatedly received emails from them stating I must send them a copy of my driver license or passport to prove my identity. There is no way in heck I would ever send them copies of these documents due to the serious problem with fraud. And, it is against the law in ********** for a business, other than a bank and a car dealer, to require copies of these documents. Moreover, I provided them with the neighborhoods I have resided in and I gave them the link to my business website that proves I am using my real name. The way they are handling this is totally unacceptable and very suspicious for them to require a copy of my driver license or passport. I rely upon NextDoor to be in contact with my neighbors about crime occurring in my area. And, as a business person, it is shocking they would permanently suspend my account without checking with me first. I have provided them with my phone number (which I believe is required when you join NextDoor) and asked them to call me, they have not yet. They repeatedly send me emails requiring copies of my driver license or passport which is egregious.

  Business Response

  Date: 12/18/2023

  The neighbor's account is now active again.

• Initial Complaint

  Date:12/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** of NextDoor Support has arbitrarily decided to implement his own policy about addressing complaints of ******************** guidelines. As a former Lead in my neighborhood, I saw that complaints were not being addressed sufficiently by local moderator, with some utilizing their personal biases in whatever decisions they did make. As such, I started reporting matters to NextDoor Support. Most reps were pretty adept in their understanding of community guidelines as took appropriate action. Other reps were either woefully misinformed or utilized their personal biases which I would ask for supervisory review. Whenever, ******** would address my concerns, I would either get incoherent responses or he would belittle me into reporting to support. Last week, he seemed to have taken matters upon himself and decided to implement a policy that support was no longer addressing complaints of violations of community guidelines and that all matters were to be reported through the app. He also would prematurely closed cases out. I expressed to him and support several times that moderators were problematic and biased yet, support allowed those moderators to remain, yet retaliated against me and revoked my lead status since I have complained to other support supervisors about ********'s behavior. I know that NextDoor is going out of business but it seems as if ******** is disgruntled and perhaps is looking to do as much damage to the company before he gets fired.

  Business Response

  Date: 12/15/2023

  ******* asked the neighbor to report through tools which enables Nextdoor Support to quickly take action on neighbors. If the neighbor is going to report a Lead, please have examples.

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have their app on my phone. I have had it for years and usually have no problems as of late I cant do anything in my account. Ive tried contacting somebody with no response from anywhere Ive sent anything theres no phone numbers to reach them and all I wanna do is be able to use the app, they have to have somebody whos responsible for issues that arise. Everybody have talked to cant figure out whats going on.

  Business Response

  Date: 12/14/2023

  We replied to the neighbor on December 7, but have not yet received any information back.

  Customer Answer

  Date: 12/18/2023

   
  Complaint: 20981985
  
  I am rejecting this response because: 

  I am trying to reply to Nextdoor but the email address apparently isnt good because every time I try to send it I get a message saying that it couldnt send him so I dont know how to reach him unless its gone through and my email is telling me it didnt go through which that happened sometimes but I dont know I wish they had a phone number that we could contact them at this isnt working and I dont want to close the case until they get it fixed but I cant even get him the information he wanted the version of iOS I have a **** and I cannot send him a screenshot of anything because nothing pops up as far as errors. It just freezes up the screen and I cant move anywhere I have to get out of next-door going to another program come back into the Nextdoor let it kick me out of there  go back in then I can scroll down but I cannot click on anything soon as I do it freezes so theres no information I can send him other than that if you could pass along, I would appreciate it since it says my responses arent going through to him 

  Thank you so much.  

  Sincerely,
  
  ***********************

  Business Response

  Date: 12/21/2023

  Please contact support here: ****************************************************************************.

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold my email address. The amount of spam I have received since creating an account has increase by 1000's of %.

  Business Response

  Date: 12/14/2023

  Nextdoor doesn't sell information. If you decide to click on an ad, we will share some information to help complete that transaction, but we don't sell anyone's address or email address.

• Initial Complaint

  Date:12/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my Nextdoor account December 2. I saw an option on GoFundMe to share my page, so I shared it the moment that I shared a page. Several white individuals started attacking me verbally by making derogatory comments, slandering me calling me names calling me a liar, saying that Im a fraud saying that my go for me pages are fraud. They think that Im trying to get over on the system, I keep in mind I just started my Nextdoor page December 2. I didnt even know that company existed until I saw the option on GoFundMe ever since December 2. They have been bashing me and falsely flagging my post and then when I defend myself against them they got the nerve to say Im harassing them. Im doing things to them even though they continued contact me by leaving comments under my post, sending me direct messages rubbing it in my face that I file complaint against them and it didnt work and they doing all these *****, childish, immature things they are antagonizing me and Nextdoor allowed it all next-door, disabled my account, and they never treated those individuals the same way next-door is doing the same thing to me. Those individuals are doing. They are discriminated against me if Nextdoor has such a problem with me sharing my GoFundMe page why is the share option on GoFundMe page for Nextdoor ? I sent Nextdoor several emails depending myself they pointed out what those individuals said I did to them, but they never pointed out. These are the things that these individuals did to you why are they protecting these other individuals these bullies? Why am I the only one being penalized these people got smart with me these people mild off to me these people made as ugly crew comments to me and Im supposed to take it because Im a different skin color than those individuals? They taunted me example ***** went on my post and under my comment people watch out shes been sending complaints against us and she made sure to rub it in my face. Why are you writing under my post?

  Business Response

  Date: 12/08/2023

  We don't have a neighbor listed at the email address provided. Please send us the email address used for the account.

  Customer Answer

  Date: 12/08/2023

   
  Complaint: 20953070
  
  I am rejecting this response because:
  The email address I used to file this complaint its the same one I was using when I had my account at Nextdoor. The email address I used to file this complaint its the same one I was using when I had my account at Nextdoor I have been in frequent contact with them they know who I am and they noticed situation that was going on since December 2 now a few of those representatives is playing at like they dont know most of the time when Im talking to representatives they know and then theres a few of them that act like they dont know. Its frustrating when you give them all the information and then when you wait for their response they always contact you back like they knew they dont know whats going on you sent you took your time and you sent out all that information screenshots written account of whats going on and they still act like they dont understand or they dont know , I will give the device information. They should be able to pull everything up that way, but what happened should not have happened that whole situation got out of hand very fast Nextdoor did nothing to make those individual stop. Here is the ** I signed in with my Nextdoor account. *********************************************
  

   

  my point is, I would not have had to defend myself against all those individuals head next-door stepped in and told them to stop head next-door disabled. Their accounts there was bias going on. There was favoritism going on. There was one sidedness going on. There was no reason at all for those individuals to attack me the way they did, Im not the only one that shared a go for me post Im not the only one that wrote pose that could be considered spam when supervisor ******* contacted me. I replied to her with all the evidence and she never contacted me back all those emails I sent its just ridiculous that they just next-door act like they dont know nothing they didnt know whats going on , they keep saying I cant find your account with your email address so I had to go through my phone and look up the ** number for Nextdoor and then they found my account. I found your account now I just cant stand people who act like theyre new when they know whats going on  its just insulting theres no excuse for any representative to say we cant find your account as many emails I find as many case numbers I was given . This is the case number with supervisor ************;Case # ********. Next-door support need to be looking at all of the pictures I sent all of the case numbers that was emailed to me. They need to look at everything that I wrote everything that I said they need to look at everything that those individuals say it to me, I mean those individuals they broke the policy and nothing happened to him. They didnt get disciplined nothing But next-door did not hesitate to discipline me. All I did was just share one go for meat post and thats what said all this off thats what said all this emotion and now I wasnt. I have no problems at all before I got on Nextdoor website and then the same individuals involved other people to do the same thing to bully me , they kept reporting my post they kept reporting my page and they were not showing that same behavior towards other people other people wrote similar pose. Other people wrote the same pose over and over and they were not flagged for spam. Those individuals did not want me on that platform I made them mad. I stood up to him and they were mad and they decided to get back at me. Any chance they got by reporting any posted I did and when they couldnt get me for discrimination they reported my account claiming I didnt use my real name , they wanted to get me off that platform anyway possible and Nextdoor allowed that bullying behavior all those emails I sent them and they keep emailing me acting like can you tell us what happened with the bullying and I already told him all those case numbers I was emailed they can pull all that up by my Apple ** with Nextdoor  Any email I sent them they can look it up. They can look at all of those messages that was sent to me the way how those individuals rub stuff in my face and mean they they went out of their way to be ugly and hurtful they were being hateful to me all because I shared a go fund me posted. They didnt like even though on Nextdoor policy, it says you can share a go for me post as long as Its not excessive . I even tried educate these individuals you know I showed them respect and they kept on coming at me with disrespect and eventually I lost my temper. Im not proud of it, but they kept provoking me. They kept doing things to get a rise out of me I mean they just ganged up on me Next-door racism does not exist on the platform. Racism is not allowed but the same individuals they were doing just that to me what I dont understand is why did any of those individuals think I was lying about my GoFundMe in line about my attentions with my GoFundMe page thats what I dont understand. One girl named **** accuse me of being hateful combative I mean I sent screenshots of it. I sent it to the BBB guy who is over this case I sent a lot of emails and a lot of screenshots to attach with my case with the original message, I didnt have anymore characters to write in the original message complaint with BBB so I emailed the BBB representative additional information to include with this case all that evidence sent and they could see whats been sent and received and they didnt stop to behavior. it is just got out of hand next-door shouldve been the first ones to step in and say thats enough stop  at my experience on Nextdoor seeing how they let these individuals do what they want and they penalize me that platform is a joke but you cant have it both ways. You cant say they are rules here and this group of people can do what they want but everybody else got a fall in line. You cant have it both ways you have a set of rules and everybody follow or you dont those individuals and follow the rules , I got caught up. I was caught off guard but I thought about it then I wouldve took screenshots of everything that was sent. It was inappropriate for any of them to call me a liar to accuse me of the and then they went out of their way by going on my go for me page and sending me messages talking about Im a scammer and a fraud . 
  
  

   

  Sincerely,
  
  ***************************

  Business Response

  Date: 12/15/2023

  We do not have an account under that email address. If the neighbor has another email address that we can use to look up, please let us know.

   

  Customer Answer

  Date: 02/09/2024

  Case # ********: Bullying by next door

  email: ***************************

  Business Response

  Date: 02/14/2024

  We don't have an account for a neighbor under the email address listed. Please let us know what the correct email address is. 

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 20953070
  
  I am rejecting this response because:

  I provided both my email address and my Apple ID my Apple ID is what I used on Nextdoor anytime that I submitted contact to Nextdoor support. They email me to my email address at my yahoo my Apple ID for Nextdoor. I gave them in my complaint for them to pull up my account, and I gave them all of those case numbers to pull up. My Nextdoor account  *********************************************** thats the email used to log into Nextdoor. Between that apple id and all those case numbers if they still complain they cant pull up my account their resources are clearly inadequate 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/21/2024

  We appreciate the email address. 

  The neighbor requested for us to delete their account. Since their account was suspended, we're keeping it hidden. Their account has been suspended many times. If they have any questions about why, they should reach out to Nextdoor Support.

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 20953070
  
  I am rejecting this response because: The manner of how Nextdoor handled my account after meeting, harassed and disrespected by multiple Nextdoor users. My account never should have been suspended. They are missing the whole point. I have submitted a lot of information to Nextdoor support along with Better Business Bureau. They are missing the point the point is what happened and how they failed to protect me on their platform had Nextdoor support followed their own policy when it came to all the Nextdoor users would not have gotten to where he got. That is my point next-door support allowed these other users to disrespect me to harass me to stalk me. These other users antagonize me these other users set lies about me all behind me  Sharing a ******** post, I took screenshots. I took plenty of screenshots. Even when I told these individuals to stop leave me alone dont contact me. They still kept doing it and Nextdoor policy. It says if a neighbor tells you to leave them alone if they tell you not to contact them you cannot contact them. I mean its a laundry list of rules on the app on that platform and I bet you if you go through all the rules and read everything that was sent to me what was sent to me you will see a lot of Nextdoor users violating those policies. My problem is to wait how Nextdoor handle  my account and lack of handling other Nextdoor user accounts. These individuals cross the line and they shouldve been deactivated my point is Nextdoor allowed all of the negative behavior and what next-door to me they didnt due to the other users there was racism going on next-door did nothing about it , I wanted to close my Nextdoor account and reopen another one. Thats what I wanted to do. I mean those you just kept coming at me left and right with the things that you were saying how you were saying it they did not know about my ******** page they accuse me of being fraud, and that is slander, and that type of behavior according to Nextdoor policy is not welcome and yet Nextdoor allowed it to happen , those individuals was looking to pick a fight Im a fraud because of my skin color have them show you everything on that page all of the content that was sent and you will see for yourself what Im talking about. I am not the only Nextdoor user that has pointed this out. I am not the only next-door user that has been violated, but other users and next-door didnt do nothing about it. You cant have it both ways you cant say you cant do these things and allow people to do them and pay and play favoritism , you cannot discriminate against me and allow others to get away with it. If you have rules and everyone is supposed to buy those rules and you let one group of people get away with it that is not right that is why I submitted this business complaint I mean how many times they claim I didnt give them the right information to look up my account but in the original complaint, you can clearly see where I said this is the login for my Nextdoor account  that Apple ID I included that with the complaint and they claim I wasnt giving them the right information. I gave them all of those case numbers and they claim they couldnt find nothing. Next-door support needs to be reevaluated because they have issues. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up on NextDoor in order to keep up with happenings around my city and surrounding areas and for tips on finding help with things like repairs, housecleaning, etc. Once I signed up I started noticing people making political comments, including comments about national politics even though this was against the rules. When I expressed my own views I was targeted by moderators who made inappropriate comments on my posts, personal insults, etc. The views that were left up were liberal views and there was always a gang of them who would attack conservatives who were polite and expressed their views in an inoffensive manner. I got my account suspended once for several days for speaking up. The second time it got suspended for 30 days, and I saw every single innocuous comment I had made was "hidden/removed" by moderators. They very clearly target conservative people. The mods seem to be chosen because of their left wing views. This site is worse than FB as far as censorship, requiring people to use their real names and locations leaving us open for attack from any number of unhinged "neighbors" and their ability to make our comments public outside of NextDoor. We are also unable to block anyone who stalks or poses some other threat to us.

  Business Response

  Date: 12/08/2023

  The neighbor's suspension is valid for being uncivil toward other neighbors.

  Customer Answer

  Date: 12/09/2023

   
  Complaint: 20952588
  
  I am rejecting this response because: Next Door can say anything they want to deny they are targeting and censoring me and other Conservatives. Their BBB rating of 1 star and the hundreds of negative ratings all saying virtually the same thing tell the story here. I have nothing more to say to these communists. The day will come when their viewpoints will become so unpopular and repulsive to any normal, sane person, they will kill their own company. More and more people are waking up. Wokeism is yesterday. The word itself is not just stupid, it's past tense. They're already done.
  
  Sincerely,
  
  Bri *******

  Business Response

  Date: 12/18/2023

  Neighbor can just keep their account suspended or reinstate on January 3.

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 20952588
  
  I am rejecting this response because: They can say anything they want. There are thousands of us who notice that their mods and people with liberal views are allowed to heap all the abuse they want onto conservatives. I literally had one of their mods stalking my posts and printing nasty comments on everything I posted. When reported, they do nothing. And they don't allow you to block people who stalk and harass you because they are sadistic freaks. A blocking feature would solve a lot of this c*** and they know it, but the ones who are mentally ill and hateful are the ones who are in charge and know they can get away with anything so the feature will never be added.
  
  Sincerely,
  
  Bri *******