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Business Profile

Internet Services

Craigslist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    BBB’s business profile for Craigslist was created in October 2002.  A review of Craigslist complaints was completed in November 2024.  Complaints on file states issues with ad posts being flagged for removal. 

    BBB recommends users to review the following:
    Flagging
    Prohibited
    Terms of Use

Complaints

Customer Complaints Summary

  • 105 total complaints in the last 3 years.
  • 40 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every time I go to post a new ad for my Mobile Massages, they take the ad down now. I have been doing ads with Craigslist for years. Now they take my ads down every time after I pay to advertise my business. I email them but they ignore me and never answer me back! They are very unprofessional.But they are allowing people that offer more than massages in their Health / Wellness section with inappropriate pictures!Craigslist is supporting prostitution.

  • Initial Complaint

    Date:09/07/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a post to rehome a dog and added a small rejoming fee like rules say and I get hate text, calling names and being very rude. This is not how you treat people.

  • Initial Complaint

    Date:07/29/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    was overcharged for 2 adds .only 1 add.should of been **** charged *****

  • Initial Complaint

    Date:07/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CL maliciously cancelled public safety ads under "Computer Gigs," and then all ads associated under this email address. We are muiscians that help a 34 year old NPO on public safety work, and paid for ads under "Computer Gigs" seeking web maintenance/development and computer/internet marketing and networking, so the ads were in no way "miscategorized" as CL claims. The ads were terminated and the the money paid stolen! These are legit computer work, and there was no legit grounds for terminating them and the other ads. This reflects CL distain for public safety and their wicked and evil management!

  • Initial Complaint

    Date:07/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $35 on July 17th to place an ad on ********* craigslist. My ad was immediately flagged and my account immediately locked. I contacted craigslist for an explanation and got none. Looking online this seems to happen a lot . If you auto ban accounts, don't take their money

  • Initial Complaint

    Date:07/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It wont let me create an account because they said that someone used my phone number. My number is ************

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No response whatsoever from my work ad posted on Craigslist.

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Craigslist is removing every ad I try to post abd I am a citizen, a nurse and there is absolutely no valid reason for the removals. I see many other people complaining for the same issue.its absolutely ridiculous and very unfair since they allow so many people to post ads which are just lime mine. And to top it all off you can see people advertising birds, rabbits, and other animals on their Shih Tzu page while they remove my Shih Tzu ads which do belong on the Shih Tzu page and the birds and rabbits have no reason to be posted there on the page for Shih Tzus. Everyone who is being discriminated against by Craigslist should start a class action lawsuit against them.

  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Craigslist allows anyone to post an ad using other people's phone numbers. For the past 2 1/2 weeks, I have received calls and texts, at all hours of the day and night, about 3 fake ads that appear on Craigslist. I have filled out and sent their 'complaint' form 5 times and also emailed their legal department 11 times. There is no way to speak to anyone at Craigslist. They need to implement a system that makes sure that people can't post fake ads.

  • Initial Complaint

    Date:06/14/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    for a month I have been trying to rent an apartment. I am able to reach out to landlords when they require me to forward through a link that they send the claim this link is from craigslist to prove that I am a safe individual. I sign up I follow through the process they asked me to screenshot my credit score I do so then the reply saying you did not follow the link I always reply. I did follow the link. Below are the names of people who sent links.Below is listed landlords and their email with links. None function to prove my identity to them. I have followed all links and currently am account holders on freecreditscore.com, **********.com and service.transunion.com - Those three websites listed above I have accounts with and the craigslist landlords have not been able to verify my identity. I am beyond confused.From- *********************** : *********************** Hi there,Here is the link for credit and background check: CLICK HERE After passing the credit check you'll find the background check page. Complete that and let me know if you have any questions.From ******************************* : **************************** Okay , If you are really interested, you need to pay a credit check on our website. Of course keep in mind that the charge fee is only $ 1 and the fee is refundable .If you want , Because , It is very important for us to check your credit score for rent Go to the link and complete your credit check : Here ***********************: ************************* :*************************:Property still available for rent.But first, we want to check your credit background. Please check your credit score, Apply here simply fill out and check your credit.On Sat, 10 Jun 2023<************************> wrote:I'm asking multiple times if you can please resend the proper link. The first link is to dummy sites.On Sat, Jun 10, 23<*************************> wrote:Must use the given link because it is connected with our Apartment Details.

Craigslist is NOT a BBB Accredited Business.

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