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Business Profile

Internet Services

Craigslist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    BBB’s business profile for Craigslist was created in October 2002.  A review of Craigslist complaints was completed in November 2024.  Complaints on file states issues with ad posts being flagged for removal. 

    BBB recommends users to review the following:
    Flagging
    Prohibited
    Terms of Use

Complaints

Customer Complaints Summary

  • 105 total complaints in the last 3 years.
  • 40 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer of ********************** for decades and apparently, they have blocked all of the postings/ads that I was posting for no apparent reason. These are all `100% legitimate ads and this action by Craigslist is unwarranted and really despicable. I demand whatever block that they put on my email account taken down and lifted by the end of the day. If this 'BLOCK' is not taken down by end of business today I will file legal action against Craigslist. They put a 'block' on all of my postings and the really vile ads on their site they do nothing about. I demand this 'BLOCK' be taken down by the end of the day or I will take the appropriate action moving forward.

  • Initial Complaint

    Date:12/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 6, I posted my truck for sale on Craigslist for $5 for a 30 day posting. The second I sent the posting my ****** account got hacked. I spent 30min trying to get my ****** account secure. The next morning I got emails of people asking about my truck that was for sale for $1800. I post the truck for $10,000. Than I found out the phone number belongs to **** not me. So I went to my craigslist account to make changes but my posting was not there. So I sent a message to Craigslist under their help heading under fraud and have not heard from them(now a week). People are talking to a hacker named **** and who knows what this **** intentions are. I just want to get back in control of my posting with the right information to get my money worth.

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husbands ex wife - who we have had a restraining order against already - has been posting ads on Craigslist with my husbands phone number for the contact info. Craigslist needs to have phone verification/validation procedures in place. It is ridiculous that someone can post an ad with someone elses information on the internet. This is highly unethical and dangerous. Someone that found that ad on Craigslist googled my husbands phone number and found our address and showed up at our house!! When our children were home!! Why is this allowed to happen!?! When someone posts something on Craigslist with a phone number to contact why isnt there a safeguard like every other business has where a code is text or called to that number to verify it before being able to post the Ad. This is unsafe. Weve reported it to Craigslist more than half a dozen times and received no response whatsoever. We have filed a police report about this as well, this is extremely concerning considering the world we live in. It is not ok for random people to be showing up at anyones homes, harassing them on the phone when we try to explain the ad is a scam we dont have anything for sale. It is unacceptable this is continuing to happen.

  • Initial Complaint

    Date:10/30/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This POS company put all the legitimate advertising companies out of business. This site is run by advertises using software to flag and remove their competitions ads. I have not been able to post anything in the Detroit motorcycle section for two month. yet craiglist refuses to even entertain this is happening. There are only 250 adds in this section when there's normally close to one thousand due to this advertiser. Craigslist absolutely does nothing about it. There help is a joke where the moderators are doing the abusing. This place need to be shut down

  • Initial Complaint

    Date:10/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone change my ************** and Put up the wrong email and contact phone number - This has cost me an opportunity to sale my vehicle.I want craiglist to delete both posted ads in ***** and in *****.

  • Initial Complaint

    Date:10/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a Hobie Kayak from Craigslist. Im guessing small companies place their ads on the site where people can purchase. Bought a hobie kayak back in May 2023. No response of delivery etc. Still waiting ************************* was listed name of contact ****************************

  • Initial Complaint

    Date:10/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A craigslist room rental cockroaches everywhere

  • Initial Complaint

    Date:09/29/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I posted an ad for help. Needed someone to install a mailbox. My post was flagged and account on hold for no reason. I have sent messages to billing and customer support to no avail. My account is still on hold.

  • Initial Complaint

    Date:09/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently posted an ad to help me find a full ride to universities. I also posted an ad about getting a forensics certifications. I clearly articulated I didn't want to hear from people not interested in the ad. I received a number of ads. In the forensics ad, one man threatened to **** me. In the other, I was threatened with physical violence. Please do a better job of stopping these trolls.

  • Initial Complaint

    Date:09/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a seemingly nice car from Craigslist. ****** painted a pretty picture and took advantage of a woman who doesnt know about cars. He posted that the odometer was ****** (way less than what is shown on the registration), said car ran great and it did when he test drove it, but when i took it to the mechanic (reason is car was making a screeching sound) they said the axle was broken (couldve had an accident on the freeway) and the serpentine belt and harmonic balancer needed replacement. Didnt even bother to tell me the issues and i payed more than ************* was worth. Seller deleted posting as soon as he sold it. I think craigslists needs strict regulation. Took it to another mechanic and said that the front needs to be balanced and he replaced the brakes since it was also broken (had another mechanic take a look at it.) On top of that, the cabin filter needs to be replaced too. Posted pics as proof.

Craigslist is NOT a BBB Accredited Business.

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