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Business Profile

Internet Services

Craigslist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    BBB’s business profile for Craigslist was created in October 2002.  A review of Craigslist complaints was completed in November 2024.  Complaints on file states issues with ad posts being flagged for removal. 

    BBB recommends users to review the following:
    Flagging
    Prohibited
    Terms of Use

Complaints

Customer Complaints Summary

  • 105 total complaints in the last 3 years.
  • 40 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been trying to post a room for rent on Craigslist but my posts keep getting flagged for removal. I've never received any messages as to why my posts are getting removed. I've posted the same ad since 2020 and there hasn't been any problems until this year. I've read the rules and I don't see how my posting is breaking the rules. I can't even tell if it's someone flagging my posts to take them down, or if it's through the Craigslist algorithm. Again, Craigslist is not giving me a reason of why my posts are being flagged.I tried the contact us page for Craigslist, but it's been a few weeks, and I've heard nothing back. I've also emailed their support directly, but haven't heard anything back. No one picks up the phone lines - they all go to voicemail. Craigslist is the main way for folks to find housing in my area.

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had or have some of 20 things advertised on Craigslist, some for Free to people who need the items other for nominal sale. All contacts thru the Internet, e-mail and Craiglist Website because as they say on Craiglist be careful of scammers, con-artists, identity theives, etc.Only recently, upon attempting simply from within my Craigslist Account after being an Account Member for possibly 5 years now, Craigslist is "Information Mining". Upon clicking "repost" to readvertise items that were Free or Sale after the 45-day Period Limit, when checking and perfecting the Advertisement first then going to the final click "publish", Craigslist CEO *************************** is blocking me from Readvertising the items by Information Mining a Cellular Telephone Number to "Continue". Then ********* stats a lie/false noted here: "Your request for phone verification has been accepted. " The Craiglist False Statement states "I requested", when I did not request, ******************** has blocked me, badgered, attempted to steal a private phone number to sell or desclose in the future or behind my back, etc. I'm poor. I do not have a telephone to give out to Craigslist, and I do not want Craiglist to have people unknown, strangers Calling Me. I just want contacts via the Internet and thru e-mail. I do not know why ******************** have decided to "Data Mine" and secretly obtain a list of Telephone Numbers, or is Selling Telephone Numbers when Telephone was never needed, and is not needed now.

  • Initial Complaint

    Date:05/03/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COMPANY KEEPS DELETING MY POSTS, IM JUST TRYING TO FIND HOUSING AND THEY HAVE NO CUSTOMER SERVICE JUST A ROBOT REDIRECTING YOU TO OTHER PAGES. THIS IS WHY THEIR COMPANY IS TANKING, THIS IS WHY THEY HAVE AN F RATING THEY SHOULDNT EVEN BE IN BUSINESS ANYMORE. ITS INFURIATING TO HAVE A NORMAL POST TAKEN DOWN BECAUSE SOME SCAMMER, TROLL, OF COMPETATIVE BUSINESS FLAGS IT. FIX YOUR BROKEN WEBSITE. THIS IS WHY INVESTORS ARE PULLING OUT AND YOUR WEBSITE IS IN A TAIL SPIN

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 12, 2024 through April 9, 2024 Craigslist keeps "removing" my ad from their classified ads section under rooms for rent but does not specify why it was removed so that I can fix it and repost. I have tried contacting them for a specific answer but have not received a reply with a reason.All they do is send me a general potential reason for the "removal" which I should not have to read all the reasons just to try but then only left with assuming what could be the correct reason. Its not hard to tell people why they are being removed. It only takes a few words. I don't even know if a person is reviewing or its automatically removed because someone is simply flagging it.

  • Initial Complaint

    Date:04/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone attempted to breach my hotmail email account and due to their multiple failed attempts I ham blocked from my account. ********* acct retrieval system does not work when you don't remember who you emailed last. So, I went to change my Craigslist email address to another email acct I have and their system is not user friendly. They have a 2 step authentication system. CL sends you an email to the new email account and you click to confirm the change. ** also sends you a confirmation email to your old email address that you have to confirm. How can CL expect you to confirm the change when you are blocked from signing into your old account? I have been trying to sell items from my parents estates and now I have no access to people's emails in regards to items for sale. Neither CL nor Micrisoft have live people to speak to and helpfulhedda at CL has been rude, condescending, and unprofessional and has used the * word. I have no problem faxing my state ID for verification to CL and ********* corporate offices, but you can't get passed there automated systems or Ryde online help *********** is costing me and the estates money when I can't access the posts and emails regarding the hundreds of items I have for sale.

  • Initial Complaint

    Date:03/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I posted 3 ads on Craigslist.com in their Computer Gigs section...they put a hold on my account and asked for personal detailed information about my company...this data is almost never included in this section...companies like to remain private...only revealed when someone responds to the ad...I asked them why they required this info and they have not provided a reason...I replied that they were discriminating against me and I insisted on knowing why they were singling me out...they have not responded...I asked for refunds on my ads since there's a 30 day limit for posts...and they've been on hold for several days...I posted them on 3/16 (******, **)...Posting ID *************/18 (*******, **) Posting ID **********, and 3/19 in *********, ** Posting ID **********. Nobody can see the ads since they put the hold on my account...and I can't get into my account...they've frozen me out.I want my account reinstated so I can continue to post on their website...and I want an apology from them for this action...I want them to give me the full 30 days on my posts.

    Customer Answer

    Date: 04/17/2024

    I just looked at my bank statement and saw that Craigslist refunded my money for the ads I'd placed...they didn't bother to send me an email about it...but that's ok...

    My account is still not reopened so I'm going ahead with my complaint to the *** (they helped me before), and the CA Attorney General...

    At least I got my money back...

    Thanks for your help... 

    Business Response

    Date: 04/17/2024

    Responded directly to the consumer

  • Initial Complaint

    Date:03/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Craigslist has now blocked me from their site. I have no violations. They do not read my postings correctly and look at the pictures I have supplied. May be they cannot read!!!

  • Initial Complaint

    Date:12/27/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I posted an ad looking for a roommate and they removed it without justification or explanation.

  • Initial Complaint

    Date:12/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the last several months I have tried to post messages on the missed connection part of Craigslist and they keep denying it for no reason. There is nothing wrong with what I am posting. I am simply stating that I am looking for a lady I dated a few years ago and would like to get back together with her. They wont post that, but they will post people advertising *** sites. This is ridiculous! If you need copies of the posts I have tried to make, I can send them to you. Thanks for your assistance

  • Initial Complaint

    Date:12/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Posted an Ad about razors and I get A NASTY response about Shaving a beached walrus . You NEED robe repulsed as ME . What the VULGAR is wrong with this Nasty response, I am So offended

    Customer Answer

    Date: 01/11/2024

    I can not enter code and have deleted all ads u has on Craigslist, will ***** post there again. It was Nasty creeps, perverted Sickos ,that ruined it to begin with. Close the case , they need to connect with sexual predators who spook others Not to ever use their app Again.Sexual predators is what they have trolling their app and Im done with it 

Craigslist is NOT a BBB Accredited Business.

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