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Business Profile

Internet Services

Craigslist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    BBB’s business profile for Craigslist was created in October 2002.  A review of Craigslist complaints was completed in November 2024.  Complaints on file states issues with ad posts being flagged for removal. 

    BBB recommends users to review the following:
    Flagging
    Prohibited
    Terms of Use

Complaints

Customer Complaints Summary

  • 101 total complaints in the last 3 years.
  • 32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am continuously flagged when I try to post childcare ads on craigslist. I have contacted craigslist about this with no response back twice . I have an opening i would like to have filled but they arent letting me put the post on . This is very stressful for me I have been caring for kids for 35 years I have always had a background check done including one recently and my references speak for themselves they are excellent . This isnt right to be in this position . I havent had an opening for 5 years due to having a family Ive taken care of But now I do . The only explanation I can figure out is someone doesnt like me for some reason ,I have had no complaints about my childcare for 35 yrs. only precious parents and kids now all of a sudden i cant post on Craigslist , Would really appreciate some help on this thank you .

    Customer Answer

    Date: 08/19/2024

     I just got an email from Better business bureau about a complaint I placed about Craigslist . But I couldnt retrieve my message it said the code had expired so couldnt get the message . The complaint number was ******** .My name:  ************************* my email is  :*********************    Craigslist seemed to have fixed the issue. Im  able to post childcare ads without having it be flagged and taken off over and over again . I need it to be on there the kids I have cared for the last 5 years  have left so I need to fill that place . Shortly after I had contacted you with the complaint I  tried reposting and it worked .So I think the issue is fixed . Im very thankful . Thank you

  • Initial Complaint

    Date:07/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 07/14/2024, an AD was created by me on craigslist for an apartment for rent. This AD violated no US Fair Housing Laws or the Procedures of such matters of rental. It gave all interested parties an opportunity to bid, and, after a pre-screening of inquirers to select qualified candidates merited of viewing the rental itself. All inquirers were professionally and courteously responded to, those who were not qualified rejected with a formal explanation and reminded of their rights. Apparently disgruntled candidates rejected flagged the AD, and thus Craigslist deleted my AD without any specific violation cited, and no opportunity to remedy what violation soever of its claim. I have made efforts to remedy the matter, but Craigslist simply send me on a runabout rhetoric without ever assisting me or giving me an opportunity to satisfy any lawful and fair corrective measure to reinstate my AD.

  • Initial Complaint

    Date:06/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed/filled out there forms 2/3 times/faxed them 8/10 time unknown if fax is taking any fax's/called left massages/ mailed a letter 6/20/2024. This is in regards to my ad on there PET Site was FLAGDED for unknown reason. I would like to know why & have my accounts unlocked. I have never been FLAGGED on Craigslist in the many years that I have been putting ad's on there site I have a 5 start rating. I have been locked out on any of my accounts & my wife put an ad on after being locked out & after a week hers was Flagged my ad was on 2 weeks before being Flagged so I thing it was a person that tried to buy & played games & gave me the runaround. I have tried to repost 8/10 times only to be Flagged. Craigslist has been unwilling/refuses to reply back or even answer there phone or emails/faxes/messages/letters/there forms.We have rehomed 3 of the 4 puppies on this site so WHY did I get "FLAGGED" and why will Craigslist "NOT REPLY & UNLOCK my ACCOUNTS"

  • Initial Complaint

    Date:06/17/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************************************/ofc/d/concord-customer-service-representative/**********.html I posted this ad and paid $75 to do so, but there was some glitch causing no reply button to show. I have therefore not received any replies to this ad. And I am in need of hiring. I sent a complaint to Craigslist and tried to call, but they are set up to only receive emails and no calls or callbacks. No voicemail. I have not heard back after 11 days of posting and after a week of complaining about this and asking for Craigslist to fix the issues. I need them to simply fix the issue and re-post the add freshly.

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been trying to post a room for rent on Craigslist but my posts keep getting flagged for removal. I've never received any messages as to why my posts are getting removed. I've posted the same ad since 2020 and there hasn't been any problems until this year. I've read the rules and I don't see how my posting is breaking the rules. I can't even tell if it's someone flagging my posts to take them down, or if it's through the Craigslist algorithm. Again, Craigslist is not giving me a reason of why my posts are being flagged.I tried the contact us page for Craigslist, but it's been a few weeks, and I've heard nothing back. I've also emailed their support directly, but haven't heard anything back. No one picks up the phone lines - they all go to voicemail. Craigslist is the main way for folks to find housing in my area.

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had or have some of 20 things advertised on Craigslist, some for Free to people who need the items other for nominal sale. All contacts thru the Internet, e-mail and Craiglist Website because as they say on Craiglist be careful of scammers, con-artists, identity theives, etc.Only recently, upon attempting simply from within my Craigslist Account after being an Account Member for possibly 5 years now, Craigslist is "Information Mining". Upon clicking "repost" to readvertise items that were Free or Sale after the 45-day Period Limit, when checking and perfecting the Advertisement first then going to the final click "publish", Craigslist CEO *************************** is blocking me from Readvertising the items by Information Mining a Cellular Telephone Number to "Continue". Then ********* stats a lie/false noted here: "Your request for phone verification has been accepted. " The Craiglist False Statement states "I requested", when I did not request, ******************** has blocked me, badgered, attempted to steal a private phone number to sell or desclose in the future or behind my back, etc. I'm poor. I do not have a telephone to give out to Craigslist, and I do not want Craiglist to have people unknown, strangers Calling Me. I just want contacts via the Internet and thru e-mail. I do not know why ******************** have decided to "Data Mine" and secretly obtain a list of Telephone Numbers, or is Selling Telephone Numbers when Telephone was never needed, and is not needed now.

  • Initial Complaint

    Date:05/03/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COMPANY KEEPS DELETING MY POSTS, IM JUST TRYING TO FIND HOUSING AND THEY HAVE NO CUSTOMER SERVICE JUST A ROBOT REDIRECTING YOU TO OTHER PAGES. THIS IS WHY THEIR COMPANY IS TANKING, THIS IS WHY THEY HAVE AN F RATING THEY SHOULDNT EVEN BE IN BUSINESS ANYMORE. ITS INFURIATING TO HAVE A NORMAL POST TAKEN DOWN BECAUSE SOME SCAMMER, TROLL, OF COMPETATIVE BUSINESS FLAGS IT. FIX YOUR BROKEN WEBSITE. THIS IS WHY INVESTORS ARE PULLING OUT AND YOUR WEBSITE IS IN A TAIL SPIN

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 12, 2024 through April 9, 2024 Craigslist keeps "removing" my ad from their classified ads section under rooms for rent but does not specify why it was removed so that I can fix it and repost. I have tried contacting them for a specific answer but have not received a reply with a reason.All they do is send me a general potential reason for the "removal" which I should not have to read all the reasons just to try but then only left with assuming what could be the correct reason. Its not hard to tell people why they are being removed. It only takes a few words. I don't even know if a person is reviewing or its automatically removed because someone is simply flagging it.

  • Initial Complaint

    Date:04/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone attempted to breach my hotmail email account and due to their multiple failed attempts I ham blocked from my account. ********* acct retrieval system does not work when you don't remember who you emailed last. So, I went to change my Craigslist email address to another email acct I have and their system is not user friendly. They have a 2 step authentication system. CL sends you an email to the new email account and you click to confirm the change. ** also sends you a confirmation email to your old email address that you have to confirm. How can CL expect you to confirm the change when you are blocked from signing into your old account? I have been trying to sell items from my parents estates and now I have no access to people's emails in regards to items for sale. Neither CL nor Micrisoft have live people to speak to and helpfulhedda at CL has been rude, condescending, and unprofessional and has used the * word. I have no problem faxing my state ID for verification to CL and ********* corporate offices, but you can't get passed there automated systems or Ryde online help *********** is costing me and the estates money when I can't access the posts and emails regarding the hundreds of items I have for sale.

  • Initial Complaint

    Date:03/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I posted 3 ads on Craigslist.com in their Computer Gigs section...they put a hold on my account and asked for personal detailed information about my company...this data is almost never included in this section...companies like to remain private...only revealed when someone responds to the ad...I asked them why they required this info and they have not provided a reason...I replied that they were discriminating against me and I insisted on knowing why they were singling me out...they have not responded...I asked for refunds on my ads since there's a 30 day limit for posts...and they've been on hold for several days...I posted them on 3/16 (******, **)...Posting ID *************/18 (*******, **) Posting ID **********, and 3/19 in *********, ** Posting ID **********. Nobody can see the ads since they put the hold on my account...and I can't get into my account...they've frozen me out.I want my account reinstated so I can continue to post on their website...and I want an apology from them for this action...I want them to give me the full 30 days on my posts.

    Customer Answer

    Date: 04/17/2024

    I just looked at my bank statement and saw that Craigslist refunded my money for the ads I'd placed...they didn't bother to send me an email about it...but that's ok...

    My account is still not reopened so I'm going ahead with my complaint to the *** (they helped me before), and the CA Attorney General...

    At least I got my money back...

    Thanks for your help... 

    Business Response

    Date: 04/17/2024

    Responded directly to the consumer

Craigslist is NOT a BBB Accredited Business.

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