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Business Profile

Internet Services

Craigslist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    BBB’s business profile for Craigslist was created in October 2002.  A review of Craigslist complaints was completed in November 2024.  Complaints on file states issues with ad posts being flagged for removal. 

    BBB recommends users to review the following:
    Flagging
    Prohibited
    Terms of Use

Complaints

Customer Complaints Summary

  • 105 total complaints in the last 3 years.
  • 40 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm unable to publish a post without it being falgged for removal. I used the Contact Form on 8/13/24 to report the issue and have not received a response or a resolution.

    Customer Answer

    Date: 08/29/2024

    Can this complaint be closed? Issue is resolved.

     

    ******

  • Initial Complaint

    Date:08/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have posted several ads on Craigslist, in the housing wanted section. All of my ads have been flagged for removal from the site. I have several times reviewed the Craigslist terms of use and prohibited list. My ads do not violate either of these. I have emailed Craigslist 3 times to understand what the issue is. No one from Craigslist has ever gotten back to me. All of these ads were posted on Craigslist *****. I don't understand how I am going to find out what the issue with the ads are if they never respond to requests for help? I would like someone to please help me get an answer from Craigslist.

  • Initial Complaint

    Date:08/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 14th I was sent a email regarding a machine for sale. I'm the seller,,the buyer sent a check for ******* though express shipping. I got the check on08/15/24. Then 08/16/24 I found out check was no good. I called the bank that it was issued by.I even called the name,or company on check and shipping label only to be told the check was no good. Then I have called the police and got a case number now. But when I tried to call Craigslist I was unable to talk with anyone. They will not respond. There email doesn't work. I need to talk with a person. I don't know what to do at this time.

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Craisglist.org has made 3 transactions on our business banking account which we did not authorize. (2) debits in the amount of $45.00 and (1) credit in the amount of $45.00. I, personally, have not used craigslist in years and our business has not released our credit card information to this business for any transactions whatsoever. These charges are not wanted, needed, nor requested.

  • Initial Complaint

    Date:08/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This person is posting fake ads pretending to be a mechanic but really using it to meet women they have many adds ****************************************************************************************************

  • Initial Complaint

    Date:07/29/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying for multiple days to get support for an issue im having regarding postings being instantly flagged and removed. I have tried the contact form, the CL flag help forum, calling, emailing ******************************* and *********************************** None of which have been any help or provided any info on a solution to the issue. I believe there is an inherent system issue or my account is being shadow banned for no reason even though I am a legitimate user and have never violated any TOS or anything remotely close. Craigslist is the main posting place for room shares and this shadow ban has severely limited my visibility and income. All of my postings have been "flagged for removal" with no explanation to know what was wrong or how to correct it. Even with following step by step advice from CL flag help forum team the posts were still removed. I need assistance and my account restored.

  • Initial Complaint

    Date:07/29/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am continuously flagged when I try to post childcare ads on craigslist. I have contacted craigslist about this with no response back twice . I have an opening i would like to have filled but they arent letting me put the post on . This is very stressful for me I have been caring for kids for 35 years I have always had a background check done including one recently and my references speak for themselves they are excellent . This isnt right to be in this position . I havent had an opening for 5 years due to having a family Ive taken care of But now I do . The only explanation I can figure out is someone doesnt like me for some reason ,I have had no complaints about my childcare for 35 yrs. only precious parents and kids now all of a sudden i cant post on Craigslist , Would really appreciate some help on this thank you .

    Customer Answer

    Date: 08/19/2024

     I just got an email from Better business bureau about a complaint I placed about Craigslist . But I couldnt retrieve my message it said the code had expired so couldnt get the message . The complaint number was ******** .My name:  ************************* my email is  :*********************    Craigslist seemed to have fixed the issue. Im  able to post childcare ads without having it be flagged and taken off over and over again . I need it to be on there the kids I have cared for the last 5 years  have left so I need to fill that place . Shortly after I had contacted you with the complaint I  tried reposting and it worked .So I think the issue is fixed . Im very thankful . Thank you

  • Initial Complaint

    Date:07/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 07/14/2024, an AD was created by me on craigslist for an apartment for rent. This AD violated no US Fair Housing Laws or the Procedures of such matters of rental. It gave all interested parties an opportunity to bid, and, after a pre-screening of inquirers to select qualified candidates merited of viewing the rental itself. All inquirers were professionally and courteously responded to, those who were not qualified rejected with a formal explanation and reminded of their rights. Apparently disgruntled candidates rejected flagged the AD, and thus Craigslist deleted my AD without any specific violation cited, and no opportunity to remedy what violation soever of its claim. I have made efforts to remedy the matter, but Craigslist simply send me on a runabout rhetoric without ever assisting me or giving me an opportunity to satisfy any lawful and fair corrective measure to reinstate my AD.

  • Initial Complaint

    Date:06/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed/filled out there forms 2/3 times/faxed them 8/10 time unknown if fax is taking any fax's/called left massages/ mailed a letter 6/20/2024. This is in regards to my ad on there PET Site was FLAGDED for unknown reason. I would like to know why & have my accounts unlocked. I have never been FLAGGED on Craigslist in the many years that I have been putting ad's on there site I have a 5 start rating. I have been locked out on any of my accounts & my wife put an ad on after being locked out & after a week hers was Flagged my ad was on 2 weeks before being Flagged so I thing it was a person that tried to buy & played games & gave me the runaround. I have tried to repost 8/10 times only to be Flagged. Craigslist has been unwilling/refuses to reply back or even answer there phone or emails/faxes/messages/letters/there forms.We have rehomed 3 of the 4 puppies on this site so WHY did I get "FLAGGED" and why will Craigslist "NOT REPLY & UNLOCK my ACCOUNTS"

  • Initial Complaint

    Date:06/17/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************************************/ofc/d/concord-customer-service-representative/**********.html I posted this ad and paid $75 to do so, but there was some glitch causing no reply button to show. I have therefore not received any replies to this ad. And I am in need of hiring. I sent a complaint to Craigslist and tried to call, but they are set up to only receive emails and no calls or callbacks. No voicemail. I have not heard back after 11 days of posting and after a week of complaining about this and asking for Craigslist to fix the issues. I need them to simply fix the issue and re-post the add freshly.

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