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Business Profile

Internet Services

Craigslist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    BBB’s business profile for Craigslist was created in October 2002.  A review of Craigslist complaints was completed in November 2024.  Complaints on file states issues with ad posts being flagged for removal. 

    BBB recommends users to review the following:
    Flagging
    Prohibited
    Terms of Use

Complaints

Customer Complaints Summary

  • 103 total complaints in the last 3 years.
  • 38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Craigslist posted a job without my authorization for $35. on 19 Nov 2024 17:59 ID ********************************************************************************************************************* Craigslist is setting up their default program to automatically renew job postings without me clicking on such renewal! FRAUD!!!!! I never said ok or clicked on auto renewal. I demand my refund! ****

  • Initial Complaint

    Date:11/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My email associated with the account is no longer active. I have tried to close Craigslist account but am unable because they send a verification link to email that is shut down. I have tried to contact them multiple times for assistance but they do not respond. I would like for them to close down my account.

  • Initial Complaint

    Date:11/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't know why my account ************************** was de-activated. I emailed craigslist and no response for month.Finally I decided to be done with this h*** of a company. I just wanted to delete my account and associated data per California regulations. Well craigslist won't even allow me to do that.I sent several messages and there has been no response from craigslist.I want all my account information and data deleted off craigslist servers and I want verification that this has been completed.Background:***************************************** To submit a request to delete your account and associated data, use this link Delete my data/account

  • Initial Complaint

    Date:11/04/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have submitted 5 post on craigs list all on the same subject about a room i am trying to rent 4 out of 5 has been flagged for removal posting #********************9,7798480701,7798446565 this has been going on since 11/1/24 there is no personal info in the ads or strong language. I filled out craigs list help for but to date no one contacted me

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm having trouble posting on Craigslist. As a part of this community since 2017, our real estate business relies on the site to advertise homes, but we keep getting blocked or flagged for removal. We reached out over six months ago, submitted case IDs via the contact forms, and posted in the forums with no response. We've been listing homes since 2017, assisting clients with relocation and rental home needs. Our ads help connect families in need with available properties.We urgently need assistance to resolve this issue so we can continue posting without being blocked. Please contact me at ************. I'm *****, the owner of *********** Consulting, and my email is ************************ Thank you!

  • Initial Complaint

    Date:10/19/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account has been on hold for several months. I have emailed over 20 times and no response. Looking at other adds on Craigslist shows I did nothing wrong. I expect accountability of a large company. They have know respect to the general public. ************

  • Initial Complaint

    Date:09/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business Name: Craigslist Date Problem Happened 09/06/24Date Complained to Business 09/06/24Business Contact: ******************************************** or Service Involved: Craigslist Event PostingBrand Name or Manufacturer: ******* Name or Number: NADate Purchased: 09/06/24

  • Initial Complaint

    Date:09/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have a problem with my account.for ************************** you are not sending me the code to: ********** cell number,the system think it works with the account of: ************************** which i do not use any longer.can somebody please fix it for me for account on ***********************: ************************** = ************** ?thank you.****** **** ***** user

  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are volunteers for a non profit safety organization that works with national *** and others and has been saving lives, and making driving safer since 1988! Craigslist, over the many years that the *** sometimes use the services of CL, such as seek volunteers, under the "Volunteer" section, are attempts to share the life saving safety work such as "Eyes on the Road-Hands on the Wheel" has been resisted by CL with not only no concern for public safety but steady and unceasing harassment, by flagging all public safety CL posts! ** is opposed to driving safety. O villainy! Now the flagging is likely a mix of irresponsible CL policy that allows evil people to flag any one they do not like (and s*** should stop!!), and that should be stopped, as well as CL doing this themselves. This public safety work is not regional so, CL should allow public safety volunteer posts nationally, but our posts will be flagged in *********, or anywhere within 24 hours. Society takes public safety so seriously they allow public endangerment in the name of safety as when the siren goes off, they are allowed to speed, run red lights, drive recklessly and endanger the public in the name of safety! CL should do the same. CL was warned that if this flagging continues locally, and possibly other cities, as safety is more important that CL self-interests, that they would be reported and but despite this warning CL continues to flag even the regional posts. This is also a type of fraud, as they advertise a service they are not allowing. STOP THIS FL**GING CL OF PUBLIC SAFETY WORK AS THIS IS GROUNDS FOR PUBLIC ENDANGERMENT, OR BE REPOTED TO THE ** AND FACE LEGAL ACTIONS! The flags can be found under the email address **********************

  • Initial Complaint

    Date:09/13/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been using craiglist for 10+ years. Suddenly every time I attempt to post something it get immediately flagged and taken down. ********* offers no support or any way to contact them. I am not violating their TOS.

Craigslist is NOT a BBB Accredited Business.

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