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Business Profile

Internet Services

Craigslist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    BBB’s business profile for Craigslist was created in October 2002.  A review of Craigslist complaints was completed in November 2024.  Complaints on file states issues with ad posts being flagged for removal. 

    BBB recommends users to review the following:
    Flagging
    Prohibited
    Terms of Use

Complaints

Customer Complaints Summary

  • 103 total complaints in the last 3 years.
  • 38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to post on their site to have some puppies adopted/rehomed and it keeps getting flagged. There are other posts that have been up and are clearly breeders which is prohibited and have not been flagged. I believe there is discrimination and favoritism which is extremely aggravating. This site has a tone of inappropriate content, and it just odd they keep flagging post that truly are ligit.

  • Initial Complaint

    Date:02/28/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This correspondence is regarding previous complaints that I have filed regarding your discriminatory business practices. I like using Craigslist and it is a good site and has helped me but I'm really tired of all the spamming and the people that violate the terms and conditions and almost every time I want to do a search I see people circumventing the system for example people wanting to advertise services and they put them under items for sale or under General by owner and run them in multiple categories. Many of these spam ads are both individuals and businesses. I will provide a specific example. I was looking for a welder under Orange County California under all for sale and I literally see just a few people running hundreds of ads on a daily basis one of them his name is ******* and the other one is ***** welding. It's not fair to the people who abide by the rules and it's one thing to spam and it's another thing to circumvent paying for ads that are services and posting them under items for sale additionally they put them in multiple categories like heavy equipment like trailers like general for sale materials by owner and if you do a search under Craigslist ************************ for welders you will find all kinds of ads that are spam and that should not even be in that category for the reasons that I mentioned above. This selective enforcement is discriminatory and I have paid for ads previously like for selling cars and other items that are required to be paid for to list the ads. I tried to be honest I could do the same thing that these other people are doing but I don't. And I think if you're not going to enforce your terms and conditions you should amend and change them because it is discriminatory to all the people that abide by the rules and the people that are abusers should not be able to circumvent the system and benefit by not paying the fees that they should be and listing in various categories. Please fix this once and for all and be fair.s for entertainment purposes. And there is an individual who runs numerous ads under different names usually hundreds a day using many locations and also listing them under incorrect categories of items for sale. The DJ's name is DJ **** **.. Craigslist business practices are discriminatory and unfair and they need to enforce these violations as others must abide by the rules. I have tried to contact them repeatedly And they do nothing. I have suggested that they charge these people for ads to prevent them from spamming and they have not responded. Additionally this would make Craigslist a lot of money as there are literally more than a thousand ads a day that are spamming like this and I know that the companies that are doing this are worth millions of dollars one company in particular us storage has probably 400 to 500 locations and they use many different numbers and accounts to post and create massive spam. Please help me thank you.***

  • Initial Complaint

    Date:02/19/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Craigslist block me from loging into my account under the suspicion that I'm a robot. I then asked them to delete my account and they refused. All my data are on that account and they can access it or even sell it without me knowing. If i cant use their platform then i should at least be able to delete my account and my data. They dont reply back to my request.

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No customer service complaint response

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have posted to the activity partner section about making a friend who also likes video games (specifically Street Fighter II). But, despite no TOS showing a problem w/such a listing, it keeps getting removed. I tried the "Group" category, too, to make it into a group, but same issue. I've gone to the forum to ask what terms were violated, and no one there could come up w/anything. *Originally*, I was able to post this w/o it being removed (or at least rarely removed), over a decade ago. I made multiple friends that way that remain to this day (though they moved out of the area...), but lately it has gotten ridiculous w/the removals w/o cause. See the attached pic for more info.

  • Initial Complaint

    Date:12/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone keeps flagging my postings, and my postings are in compliance with the rules. Ive emailed, called, and left messages with no response from anyone from Craigslist about the constant flagging of my postings.

  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ads keep getting flagged and I have tried to make contact with craigslist numerous times but no one has responded. This may be a racial discrimination because of my last name since no one can get back to me from this large company

  • Initial Complaint

    Date:12/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 8, 2024 a purchase of an automobile, advertised on craigslist, was made in **********, **********. This vehicle had been advertised for several days and was said to have ****** miles. After the transaction it was determined the odometer had been rolled back.Craigslist knows the person placing the fraudulent ad and should block this person from further use of craigslist

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received a charge of $5 out of my bank account. I previously purchased a ad space for the same amount three days prior and I'll was immediately taking out. I went to their website on looked to make sure they didn't have my card on file. It says they don't, I canceled them anyway. I would be very greatful for your help. I know $5 is not alot, but I wonder how many people that they are doing it to. I don't have money like that. I thank you for your time. ******* ******

  • Initial Complaint

    Date:11/26/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to find out why my postings are being removed they are not against your guidelines and what is considered a rehoming fee, too low and its used as a bait dog for fighting

Craigslist is NOT a BBB Accredited Business.

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