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Business Profile

Internet Services

Craigslist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    BBB’s business profile for Craigslist was created in October 2002.  A review of Craigslist complaints was completed in November 2024.  Complaints on file states issues with ad posts being flagged for removal. 

    BBB recommends users to review the following:
    Flagging
    Prohibited
    Terms of Use

Complaints

Customer Complaints Summary

  • 105 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Craigslist has been taking my money for posting ads, but has blocked my ISP from getting or receiving any emails. I have tried different browsers, devices, and 7 friends in other states,s try to respond to no avail.I have completely cleared my email from block senders, rules, and everything they keep saying is my issue.They have taken a number of payments without providing the service they offer. My ISP is blocked, and they should never have kept taking money from me without *************** is my last reciept they took the money ****** Payment Type:Credit Card Payment ************ Payment Date:2025-07-31 10:15:41 Card Number:1781 (MasterCard)Card Holder:*** ******* Amount:$5.00 USD $5.00 assigned to invoice *********

  • Initial Complaint

    Date:07/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to post a paid service advertisement and all of my credit cards get rejected.Your credit card payment has failed:card declined Please make sure:the credit card number is correct the billing address is exactly as it appears on your statement the credit card verification number is correct Error number: [1071782500]If your problem persists, please contact us.I fill out the contact us form and never get a response. There is no phone number or email address. The forms do not have a solution either.

  • Initial Complaint

    Date:07/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to post a rental ad on ******************************** for my elderly disabled mother and sister who is a senior. Neither use computers and are the owners of the rental property. Every ad was repeatedly flagged and removed with no explanation. I reported the flagging abuse twice to craigslist and explained the situation. I finally was able to post the ad and it remained up until I renewed it then once again it was flagged and removed. Craigslist was made aware that my mother is elderly and disabled but continued to flag and remove the ad without explanation. The last attempt at posting the ad was successful but could not post photos from my phone so I used my computer and was able to add photos to the ad. It posted sucessfully then was once again flagged and removed. In my opinion flagging and removing the ad is discrimination against the elderly and disabled because it is preventing an elderly disabled person from successfully operating a rental business. Craigslist is a "free" service and I saw no option or link for payment in order to post an ad. Craigslist allows anyone to flag an ad for any reason without verifying if the poster has done anything wrong or violated their terms of service. Craigslist did not notify me in my account or e mail me regarding their reasons for removing my ad. Allowing anyone to flag any ads without verification of terms of service violations sets up bad business practices where discrimination is allowed to flourish. I want an explanation from Craigslist of what was wrong with my ad and why they kept removing them. I want Craigslist to allow my rental ad and photos to be posted and remain up for the 44 days that they allow each rental ad to remain active. If there is something I have done wrong in the ad I want Craigslist to notify me and give me a chance to correct it.

  • Initial Complaint

    Date:07/06/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** and/or Craigslist has changed the method of replying to sellers with contact ************** only complaint with Craigslist is the do not offer ANY WAY of contacting them to answer questions that are not indicated in their own suggested questions.

  • Initial Complaint

    Date:06/05/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Craigslist will ban a person from accessing their account then refuse to allow the person from deleting their account. Their account and personal data is permantly held hostage to the company. If a person is declined service they should be allow to delete their account. Why should they continue to be able to keep my account active and collect my data? How is this legal? How are they allow to not allow me to log into my account? It's my account but im not allow to log in? And im forced to keep the account active even without being able to log in or use it?

  • Initial Complaint

    Date:05/06/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place is one of the main places troubling me. I caught them. I caught them harassing me and tormenting my life. They are trying to force me to answer ignorant questions in a frequency of servalance. They are acomidating people who bad mouth me or people who try to paint a picture of me with insinuations of ***** accusations. I will not answer them. This is part of how im taking action on them. Thank you for assisting, ***** **** ******

    Customer Answer

    Date: 05/06/2025

    No further contact, or removal my information from their system

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried the post on Craigslist multiple of time some of them got posted successfully. I tried try to repost with exact content and pictures. It got declines. I can't find the reason why. I have paid third party company post for me for the same content but they post them successfully every time. I need to get straight answer with the issues. I don't want to keep paying $7 per post to be able to post on Craigslist.

  • Initial Complaint

    Date:05/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Following craigslist rules it seems they pick and choose who they allow to post based on bias or favor? I have tried many times to post for services or goods and can see many if not hundreds of ads posted who either violate there rules, or who have the same launguae or purpose as my ads and they are left posted or are not flagged for remoal as my ads are. here is no clear rules followed or supported. I believe craigslist is ran by unconsistent moderators and should be held accountable for BIAS against hundreds of people who have reached out and told me the same bias treatment has happened to them.

  • Initial Complaint

    Date:04/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is suppose to be a place where i can post items without complications or worry . That is not the case here it doesnt matter what item i post or what catagory its posted in my postings are continually being flagged by other users for no reason , there should be some type of system that prevents that - i cant use craigs list at all i have never had this problems untill tried to post in minnesoda, i tried to contact customer service but no response at all .

  • Initial Complaint

    Date:04/10/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a masseuse and I've been dealing with Craigslist for over a year trying to advertise. Craigslist is the only website that you actually get any type of response at all to get work when you're doing massages. They have maliciously went after me for over a year letting me post in the service department and then 5-10 minutes later removing my post flagging my post or putting my account on hold for no reason whatsoever. This time I took snapshots of the other massage therapist and masseuses that they have posted their ads and they are up and running. We're theirs pictures they show most of their b****** they show their buttocks they show way too much skin as far as what their rules policies and procedures go by there's also a woman that has lingerie. my two advertisements is on the website they put a hold on my account today so I have no ad out there yet I paid for two. my clothing covers up my body completely my verb is within their policies rules and procedures so is my picture. When I don't put a picture up my ad stays up I believe this racial profiling because I am Hispanic and they see that in my picture. They are doing unprofessional business practice and it is illegal. I need somebody to look into this to see. I've contacted Craigslist numerous times through The years asking them what I did wrong how can I change it that I need help. I've read the policies procedures rules everything so many times I can remember I memorized it and can speak it for batum. There are maliciously picking me out. This is my only job this is how I support me and my family. This is what I've been trained to do. This is my employment. This is the only way I can advertise and get business. Is through Craigslist yes there are many websites out there but none of them will get you any return at all you are wasting your time. Today they blocked well they put a hold on my account which had two ads in there that I paid for there's no reason for them to block any of my ads or put a hold .

Craigslist is NOT a BBB Accredited Business.

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