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Business Profile

Internet Services

Craigslist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    BBB’s business profile for Craigslist was created in October 2002.  A review of Craigslist complaints was completed in November 2024.  Complaints on file states issues with ad posts being flagged for removal. 

    BBB recommends users to review the following:
    Flagging
    Prohibited
    Terms of Use

Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My posts are continuously getting flagged and removed even though I am following the guidelines. I have written multiple times for assistance but have received no response. They are failing to properly moderate their system.

  • Initial Complaint

    Date:09/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my post to rehome kittens keeps getting flagged.i have followed the posing instructions from craigslist.i can't find anyway for this to be resolved.

  • Initial Complaint

    Date:09/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I posted an ad on Craigslist and the post was placed in wrong content. I wanted Services and instead was placed under seller/dealer. No response or help. Charged me $ 5 dollars.

  • Initial Complaint

    Date:09/07/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im writing to bring attention to a growing concern regarding misuse of the Craigslist flagging system, which is currently being exploited by individuals or groups to unfairly target and remove legitimate ******** appears that the current system allows users to flag a post without providing any justification, identity, or verification. This opens the door for bad actors to repeatedly flag posts using multiple accounts or IP addresses, effectively silencing honest users and harming small businesses and individuals who rely on Craigslist as a key *********** Concern:Legitimate posts are being removed unfairly.Users are being harassed through mass *********** accountability or transparency exists for those flagging.Suggested Improvements:Require a reason when flagging a post.Require login or contact verification to submit a flag.Implement limits on how many posts a user can flag per day.Introduce a review or appeal process for flagged posts.I strongly believe these steps would reduce abuse, protect honest users, and improve the integrity of the Craigslist platform. Many users depend on your site to advertise services, find housing, and make a living. Abuse of the flagging system can have serious personal and financial consequences for those users.Please consider investigating this issue and implementing safeguards to prevent future misuse.Thank you for your time and continued efforts to keep Craigslist safe and fair for everyone.Sincerely,-**** *****

  • Initial Complaint

    Date:08/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Craigslist has been taking my money for posting ads, but has blocked my ISP from getting or receiving any emails. I have tried different browsers, devices, and 7 friends in other states,s try to respond to no avail.I have completely cleared my email from block senders, rules, and everything they keep saying is my issue.They have taken a number of payments without providing the service they offer. My ISP is blocked, and they should never have kept taking money from me without *************** is my last reciept they took the money ****** Payment Type:Credit Card Payment ************ Payment Date:2025-07-31 10:15:41 Card Number:1781 (MasterCard)Card Holder:*** ******* Amount:$5.00 USD $5.00 assigned to invoice *********

  • Initial Complaint

    Date:07/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to post a paid service advertisement and all of my credit cards get rejected.Your credit card payment has failed:card declined Please make sure:the credit card number is correct the billing address is exactly as it appears on your statement the credit card verification number is correct Error number: [1071782500]If your problem persists, please contact us.I fill out the contact us form and never get a response. There is no phone number or email address. The forms do not have a solution either.

  • Initial Complaint

    Date:07/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to post a rental ad on ******************************** for my elderly disabled mother and sister who is a senior. Neither use computers and are the owners of the rental property. Every ad was repeatedly flagged and removed with no explanation. I reported the flagging abuse twice to craigslist and explained the situation. I finally was able to post the ad and it remained up until I renewed it then once again it was flagged and removed. Craigslist was made aware that my mother is elderly and disabled but continued to flag and remove the ad without explanation. The last attempt at posting the ad was successful but could not post photos from my phone so I used my computer and was able to add photos to the ad. It posted sucessfully then was once again flagged and removed. In my opinion flagging and removing the ad is discrimination against the elderly and disabled because it is preventing an elderly disabled person from successfully operating a rental business. Craigslist is a "free" service and I saw no option or link for payment in order to post an ad. Craigslist allows anyone to flag an ad for any reason without verifying if the poster has done anything wrong or violated their terms of service. Craigslist did not notify me in my account or e mail me regarding their reasons for removing my ad. Allowing anyone to flag any ads without verification of terms of service violations sets up bad business practices where discrimination is allowed to flourish. I want an explanation from Craigslist of what was wrong with my ad and why they kept removing them. I want Craigslist to allow my rental ad and photos to be posted and remain up for the 44 days that they allow each rental ad to remain active. If there is something I have done wrong in the ad I want Craigslist to notify me and give me a chance to correct it.

  • Initial Complaint

    Date:07/06/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** and/or Craigslist has changed the method of replying to sellers with contact ************** only complaint with Craigslist is the do not offer ANY WAY of contacting them to answer questions that are not indicated in their own suggested questions.

  • Initial Complaint

    Date:06/05/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Craigslist will ban a person from accessing their account then refuse to allow the person from deleting their account. Their account and personal data is permantly held hostage to the company. If a person is declined service they should be allow to delete their account. Why should they continue to be able to keep my account active and collect my data? How is this legal? How are they allow to not allow me to log into my account? It's my account but im not allow to log in? And im forced to keep the account active even without being able to log in or use it?

  • Initial Complaint

    Date:05/06/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place is one of the main places troubling me. I caught them. I caught them harassing me and tormenting my life. They are trying to force me to answer ignorant questions in a frequency of servalance. They are acomidating people who bad mouth me or people who try to paint a picture of me with insinuations of ***** accusations. I will not answer them. This is part of how im taking action on them. Thank you for assisting, ***** **** ******

    Customer Answer

    Date: 05/06/2025

    No further contact, or removal my information from their system

Craigslist is NOT a BBB Accredited Business.

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