Reviews

Review Details

• Review fromCheleste O

  Date: 06/10/2025

  1 star
  Ordered grocery delivery through Amenify and they subcontracted through instacart (we were not aware they would do this) and they gave the instacart team the wrong address. Delivery was late, the instacart folks had no idea what was going on, we didn't know what was going on.This company is a scam, they do nothing themselves, and poorly subcontract whatever their task is out to third parties.

• Review fromPhylicia M

  Date: 06/07/2025

  1 star
  . I ordered food at 12:58 am it is now 3:11am and no food has come. I reached out to chat and was told there was nothing that could be done and I needed to CONTINUE to wait by someone named *****. Im guessing thats ai. You guys are scammers who are out to take our money as if times arent hard enough. I just wanted a hot meal after working until 11 pm and I thought hey maybe Ill use my new app. Well that back fired on me horribly. This was the worst experience I've ever had with a food delivery app. Im almost scared for yall to have my information because I feel like Im being scammed.

  Amenify Corporation

  Date: 06/09/2025

  Dear Phylicia, Thank you for contacting Amenify and sharing your feedback. We're truly sorry to hear about your experience and understand how disappointing this must have been, especially after a long day. Please accept our sincere apologies for the inconvenience ********** like to clarify that we have a dedicated team that manages food and grocery orders, and while we strive to ensure a smooth experience, we fully recognize the urgency and importance of timely delivery, especially for a meal. We regret that we fell short in this instance.Upon reviewing your order details, we found that the order was unfortunately cancelled due to unforeseen circumstances at the restaurants end, as they were unable to fulfill it. Your feedback has been escalated to the relevant teams to help us improve and prevent such experiences in the future.Additionally, we can confirm that the full refund has already been processed to your original payment method. This should reflect instantly in your Amenify wallet, and if paid through a card or bank, it reflects within 35 business days, depending on your banks processing time.Please know that we take your concerns seriously, and this experience does not reflect the standards we aim to uphold. If theres anything else we can do to make this right, were here to help.Kind regards, Amenify Concierge

• Review fromRubi D

  Date: 05/30/2025

  1 star
  I placed the order, under my mother's account, yesterday (05/29/2025) and received a confirmation text stating that it would be ready for pickup today. However, when I went to pick up the groceries, the store informed me that no such order existed. This experience was highly inconvenient and unacceptable. I demand full refund!!!

  Amenify Corporation

  Date: 06/02/2025

  Dear **** De La ****, Thank you for contacting Amenify and sharing your feedback.We sincerely apologize for the inconvenience caused by your recent experience. We understand how disappointing it must have been. This is certainly not the experience we strive to provide, and were very sorry for the disruption and inconvenience this caused.We have shared your feedback with the appropriate team to ensure that this does not happen again in the future. Please accept our sincerest apologies once again.We have processed a full refund for the order, and you can expect it to reflect in your account within 35 business days.Thank you for bringing this to our attention, and we truly hope to have the opportunity to serve you again with a better experience.Kind regards, Amenify Concierge

• Review fromJustin H

  Date: 05/30/2025

  1 star
  I had a scheduled deep cleaning for a Saturday and received confirmation leading up but without any timeframe. I called and the support number immediately went to voicemail. I left a few messages. I also sent multiple emails to their support email. No one responded. No one ended up showing and so I waited all day without any communication and ultimately the result was a no-show. We then rescheduled for another day and the timeframe was supposed to be early afternoon and then changed to going into early evening. And then yet again the result was a no-show. I had dispute the charges with my credit card. The overall result was a lot of effort and time on my part as well as unnecessary aggravation. They then did not provide a refund and so I had to dispute the charges and file a bbb complaint which *** never done before in my life.

  Amenify Corporation

  Date: 06/02/2025

  Dear ******, Thank you for contacting Amenify and sharing your feedback Were truly sorry for the experience you had with our service. Waiting without any updates, facing missed appointments, and not receiving support is completely unacceptable and far from the standard we aim to uphold. We understand how inconvenient this must have been, and we sincerely apologize for the time and effort you put in.This is not the experience we want any of our customers to have, and were taking your feedback seriously. Weve shared this with our teams to ensure the necessary steps are taken so that situations like this are not repeated.We can confirm that your refund has already been processed. Additionally, to make up for the inconvenience caused, weve added $50 in credits to your Amenify Wallet, valid for 1 month, which you can use toward any future service.We genuinely hope to have the opportunity to serve you again and provide the experience you originally expected and deserved. Thank you for your patience, and once again, please accept our sincere apologies.Kind regards, Amenify Concierge

• Review fromAleksander R

  Date: 05/29/2025

  1 star
  Amenify's booking process is misleading and their service execution is chaotic. When booking, you select a specific time frame, but this is meaninglessafter booking, you receive only a vague meeting invite with an absurdly wide window (in our case, 5am to 1pm).We had guests arriving between 1-2pm and specifically needed cleaning completed before 1pm. Instead of any reasonable confirmation, we were left guessing and had to wake up at **** to be ready for a cleaner who might arrive anytime in an 8-hour ********* 11:30am with no communication, we called supportno help with arrival times. We started cleaning ourselves out of desperation. At 12:30pm, a cleaner finally arrived, forcing us to cancel our own meeting and creating chaos as our guests arrived during the cleaning.The cleaner was pleasant but worked for a third-party company with zero knowledge of our scheduling requirements or commitments made during booking.Customer support was robotically unhelpful, offering only scripted responses starting with "We appreciate your concern, but..." Save yourself the stressAmenify cannot deliver on their basic promise of scheduled service. Their communication failures will disrupt your entire day.????????????????

  Amenify Corporation

  Date: 05/30/2025

  Dear **********, Thank you for contacting Amenify and sharing your feedback. Please accept our sincere apologies for the inconvenience caused.We understand how disappointing it must have been to experience uncertainty around your service window, especially with guests arriving and other plans in place. While we do strive to arrive within the selected time window, it is important to note that this window is not guaranteed. This information is mentioned at the time of booking, though we acknowledge the situation and sincerely regret the disruption caused.Weve shared your feedback with the respective teams to avoid similar issues in the future. Additionally, we would like to offer you a refund of $50 in Amenify credits as a gesture of goodwill. These credits will be valid for one month and can be used toward any of our cleaning, food, or grocery services.Please confirm with us at ************************************ so we can proceed with these credits to your account. We truly value your feedback and hope to have the opportunity to make things right.Kind regards, Amenify Concierge

• Review fromOria E

  Date: 05/24/2025

  1 star
  Wish I could leave 0 stars, as this company must be a scam and does not do honest business. After a proven (by videos and pics) and admittedly terrible supposed deep cleaning job done by their Pros, I asked for a refund and cancellation of the subscription Id gotten, only to be offered not even half of what I paid in credits and told the same sorry people could be sent out to redo the job. I informed them Id already had someone else come in to complete the job correctly bc I have a baby and bad back and cant wait around to have my home cleaned. They have yet to resolve the issue satisfactorily and cancel my subscription. But have gone and charge my account for another full price deep cleaning. Why would I want another deep cleaning (my house should not be that dirty again in a month if it was cleaned correctly first time) let alone any cleaning from this company. They didnty even actually mop the floors; no grout in bathrooms/on floors, or baseboards were cleaned, windows, doors etc. all things listed as included in deep cleaning. I am highly disappointed and ******. I feel cheated out of my money as a woman out on maternity leave not making any income, I put this money aside especially to have my home cleaned because I just couldnt do it with my back and an 8 month old. I will escalate this to whoever or wherever I need to until I am fully reimbursed for the work that was not done and the service that I asked well in advance to have cancelled. DO NOT USE THIS COMPANY! THEY ARE TERRIBLE AND WILL JUST TAKE YOUR MONEY AND TRY TO GIVE YOU CREDIT TO USE WITH THEM THAT YOU DONT WANT I STEAD OF GIVING YOU YOUR MONEY BACK! Bad business practice and I will continue to spread the word. Also the customer service people are awful and no help. You will continue to hear from me until you refund me my hard earned money. And Im not paying any fee to cancel unsatisfactory service that you yourselves admitted was grossly not up to standard.

  Amenify Corporation

  Date: 05/26/2025

  Dear Oria, Thank you for contacting Amenify and sharing your feedback.We are truly sorry for the experience you've described and sincerely apologize for the disappointment caused. This is absolutely not the standard of service we strive to deliver, and we understand how upsetting this must have been.We understand the cleaning you received did not meet expectations, and we deeply regret the impact this had. Please be assured that we have already escalated your feedback to our operations team, and this has been shared with the appropriate parties to help ensure such instances are not *********** per your request, we have processed the cancellation of your subscription. While there is typically a cancellation fee associated, in light of your experience, we have waived this fee and processed a refund for both the cancellation charge and the most recent service charges.We also understand that credits may not have been a suitable resolution for you. While $60 Amenify credits were previously offered, we are happy to modify our resolution and extend a refund of $50 back to your original method of payment instead. Please confirm if youd like us to proceed with this.Again, we are very sorry for the inconvenience and distress this has caused. We appreciate your feedback and hope to make this right by ensuring you receive the resolution you deserve.Kind regards, Amenify Concierge

• Review fromJill K

  Date: 05/21/2025

  1 star
  This is a new service connected to my apartment so I scheduled a cleaning. No one showed! I contacted them and they rescheduled for two days later. Again, a no show! I contacted them mid day to get an eta and they stated they would call back in 15 minutes with an ***. No one called back and no one showed. I want a FULL refund and cancel my subscription.

  Amenify Corporation

  Date: 05/26/2025

  Dear *******, Thank you for contacting Amenify and sharing your feedback. We sincerely apologize for the inconvenience and disappointment caused by the missed appointments. This is not the experience we aim to provide.The missed visits were due to an unforeseen emergency that affected our ability to complete your scheduled cleanings. We understand how upsetting this must have been, particularly without updates.Your concerns have been escalated internally, and weve already shared feedback with the relevant teams to ensure these instances are not repeated going forward.I can confirm that a full refund has already been processed. Please check with your respective bank. As a gesture of goodwill for the inconvenience caused, weve also added a $50 credit to your Amenify wallet. This credit will be valid for 30 days and can be used toward any future service, should you choose to give us another opportunity.Again, we deeply apologize for the experience and truly appreciate your patience and understanding. If there's anything further we can do, please dont hesitate to reach out.Kind regards, Amenify Concierge

• Review fromAdriana M

  Date: 05/12/2025

  1 star
  This company is a scam! I paid for a deep move out cleaning service for my apartment. It is meant to be a 3-4 hour service. We received no communication from the cleaner on when theyd arrive, when they finally messaged us that they arrived and when they left, we saw they had only cleaned for an hour. We tried to give the benefit of the doubt that they are good at their job and completed it early but when I arrived my apartment looked exactly the same. They used improper chemicals on my stainless steel and left it discolored. The cleaning I paid for wasnt complete. I spent over 3 weeks BEGGING customer service for a refund or something but all they offered was a coupon. I am begging DO NOT USE AMENIFY. It will be the worst decision of your life. The prices may seem good but dont do it. Their cleaners are careless and their customer service is the worst I have ever experienced. They need to be shut down because they are scamming people out of their hard earned money.

  Amenify Corporation

  Date: 05/13/2025

  Dear *******,Thank you for contacting Amenify and sharing your feedback. We are truly sorry to hear about your experience and regret any inconvenience this situation may have caused.We understand your concerns and want to assure you that we take them seriously. After a thorough internal review, we can confirm that the cleaning was performed to the best of the professionals ability, and all cleaning agents used were environmentally friendly and safe for household surfaces. We can confidently assure you that no harm was caused by the cleaning materials applied.We deeply regret that the service did not meet your expectations. While our team has already reviewed and offered a resolution, we would like to extend an additional gesture of goodwill. As a token of apology, we are increasing the previously offered refund from $34 to $55.If youd like to proceed with this revised offer, please email us at ************************************** so we can initiate the refund promptly.Thank you again for your feedbackwe are committed to improving and sincerely hope for the opportunity to restore your confidence in Amenify.Kind regards, Amenify Concierge

• Review fromShamree W

  Date: 05/01/2025

  1 star
  I was able to use my credits once (the first time) and it covered my order up to $15. Now, I cant use the $15 unless I place an order of $20 minimum. I wonder if they are collecting the $5. Last time I was able to place without a minimum. The system is all out of whack and I have to keep leaving and coming back. I dont plan on wasting my time with it anymore. Its not a help, its a headache. Also, the prices are extremely higher than normal.

  Amenify Corporation

  Date: 05/03/2025

  Dear Shamree,Thank you for contacting Amenify and sharing your feedback. Please accept our sincere apologies for the inconvenience you've experienced.We understand your concerns regarding the minimum order requirement and the use of credits. To clarify, for food and grocery deliveries, there is a $20 minimum order amount in place. The maximum credit that can be applied per order is $15. This policy is designed to ensure fairness and consistency across our *********** terms of pricing, we strive to remain highly competitive with major online delivery providers. The listed prices include all applicable charges from the restaurant, helping to provide transparency and avoid unexpected fees at checkout.We truly regret that the ordering process caused disappointment and did not meet your expectations. Your feedback is invaluable.If theres anything further we can do to make this right or if you would like direct assistance placing an order, please dont hesitate to reach out. We appreciate your time and hope to have the opportunity to serve you better in the future. Kind regards, Amenify Concierge Support

  Amenify Corporation

  Date: 05/03/2025

  Dear Shamree,Thank you for contacting Amenify and sharing your feedback. Please accept our sincere apologies for the inconvenience you've experienced.We understand your concerns regarding the minimum order requirement and the use of credits. To clarify, for food and grocery deliveries, there is a $20 minimum order amount in place. The maximum credit that can be applied per order is $15. This policy is designed to ensure fairness and consistency across our *********** terms of pricing, we strive to remain highly competitive with major online delivery providers. The listed prices include all applicable charges from the restaurant, helping to provide transparency and avoid unexpected fees at checkout.We truly regret that the ordering process caused disappointment and did not meet your expectations. Your feedback is invaluable.If theres anything further we can do to make this right or if you would like direct assistance placing an order, please dont hesitate to reach out. We appreciate your time and hope to have the opportunity to serve you better in the future. Kind regards, Amenify Concierge Support

• Review fromLatrice G

  Date: 04/24/2025

  1 star
  ******** customer service and disregard for customer's time. I booked there services a WEEK in advance and confirmed my address 24 hrs before the appointment. When no one showed up between the scheduled hours I called to get an update and they kept hanging up on me! Next morning I had to call again because not only did anyone not show up but I never got an explanation as to why. First they said "unspecified reasons", then the guy on the phone said they didn't have the address and when they got it, it was too late. Absolute BS! Then when I asked for a refund he tried several times to get me to reschedule, then proceeds to tell me if they cancel its a 5% fee! If I don't get my full refund I will pursue this to a higher level and will not rest until it's settled because I am beyond frustrated at this point! The disrespect!

  Amenify Corporation

  Date: 04/25/2025

  Dear *******, Thank you for contacting Amenify and sharing your feedback.Were sorry to hear about your recent experience and understand how disappointing it must have been not to have your appointment fulfilled as expected.We strive to ensure every appointment runs smoothly, and in this instance, it appears there was an issue with the address details we needed to proceed with the service, which unfortunately delayed our ability to dispatch the service professional on time. Weve shared your feedback with our team to ensure and prevent similar issues in the future. We also want to confirm that your refund has been processed in full, without any cancellation fee applied. You should see the refunded amount reflected in your account within 35 business days.We appreciate your patience and hope to have the opportunity to serve you better in the future.Kind regards, Amenify Concierge Support

  Amenify Corporation

  Date: 04/25/2025

  Dear *******, Thank you for contacting Amenify and sharing your feedback.Were sorry to hear about your recent experience and understand how disappointing it must have been not to have your appointment fulfilled as expected.We strive to ensure every appointment runs smoothly, and in this instance, it appears there was an issue with the address details we needed to proceed with the service, which unfortunately delayed our ability to dispatch the service professional on time. Weve shared your feedback with our team to ensure and prevent similar issues in the future. We also want to confirm that your refund has been processed in full, without any cancellation fee applied. You should see the refunded amount reflected in your account within 35 business days.We appreciate your patience and hope to have the opportunity to serve you better in the future.Kind regards, Amenify Concierge Support