Reviews

Review Details

• Review fromCatherine C

  Date: 09/17/2025

  1 star
  Schedule a move out cleaning that costed $294. Due to them having a special, I saved $60 on the service. On Monday, cleaning day, Amenify notified by text at 7 a.m. that ServePro would handle the cleaning. From 7 a.m. to 1 p.m., Amenify didnt communicate with me at all regarding ETA. I called them at 1 p.m. and asked when the cleaning would start as there is no way I could wait any longer. At 1:48 p.m. the cleaner showed up. She apologized. I told her that the blame wasnt on her, because she was a subcontractor. I needed to return my keys at 4 p.m., however, I knew with the scope of work and one person that there would be no way for her to complete the work. Luckily, I received an extension to 9 a.m. I returned to lock up my unit at 9:30 p.m. my refrigerator wasnt clean at all other than the side shelves being removed and washed. My blinds were dusty as well as most of the window *****. I had no cleaning supplies at all. I found a towel that was left behind and proceeded to do the best I could to get it done. I sent Amenify a message and told them right off the bat that I didnt have my phone, so I couldnt provide pictures of fridge, however, I could provide photos of my dirty countertops, blinds and baseboards because I took them the next morning. I also provided them screenshots from the cleaner being very disrespectful and admitting that she did not complete the work. I still havent received a response since I sent that which in my eyes should be a refund. They have no quality control set up. No one is checking the work. They are subcontracting the assignment and the subcontractors are subcontracting again. Their working hours are from 9-6, so if you are having any issues you can guarantee that they wont be resolved if you are on a timeline like a move out. I wish i could show the messages. I would highly suggest you utilize a different company and deal directly with the person who provides services.

  Amenify Corporation

  Date: 09/22/2025

  Hi *********,Thank you for being with Amenify Concierge Support.We sincerely apologize for your experience and for the inconvenience caused. We completely understand how important a move-out cleaning is, especially when working within strict timelines.We have reviewed our records and can confirm that we did receive your complaint. On September 16, our team reached out to you by email, requesting the images you mentioned in order to properly investigate the matter. Unfortunately, we have not received a response to that request. Without these images, we are unable to move forward with a full investigation, and we kindly hope you can understand our position in this regard.That being said, we value you as a customer and do not want your experience to go unacknowledged. As a token of our apology, we would be happy to offer you $50 Amenify Wallet credit, which can be applied towards services we provide.We truly appreciate your feedback, as it helps us identify areas where we can improve, and we hope to have the opportunity to serve you better in the future.

• Review fromJessica S

  Date: 09/11/2025

  1 star
  I rarely write reviews, but my experience with Amenify was an absolute nightmare that I feel obligated to warn others.I scheduled a deep clean for my kitchen and main bath. Instead of coming home to a clean apartment, I came home to discover:My toilet, floors, and oven were cleaned with dirty mop water and rags, leaving unsanitary residue ************* shower doors, cabinets, and appliances were left streaked and dusty.A container of baked sweets I had left on the counter was eaten without permission.The cleaner entered unauthorized areas (my bedroom and closet)My property was damaged.What makes this worse is the way Amenify handled it. Despite providing detailed complaints and offering photo/video evidence, their resolution was only a voucher for a future servicecompletely useless since I will never allow their cleaners into my home again. Their own ***************** Program and Protection Plan promise refunds and reimbursement for property damage, but Amenify refused to honor these.I trusted Amenifys reputation to allow a stranger into my homeagainst my better judgmentand Im paying for it, quite literally.If you value professionalism, accountability, or even basic hygiene, I strongly urge you to look elsewhere for services.

  Amenify Corporation

  Date: 09/17/2025

  Hello *******,Thank you for contacting Amenify. Please accept our sincere apologies for the experience you had. We recognize how important it is to feel comfortable with the service delivered. We truly regret that your recent experience did not provide you with that level of reassurance and understand the concern and disappointment this may have caused.I want to provide some clarity on what happened from our side. Immediately after you reported your concerns, our team requested images so that we could raise the matter for investigation. Unfortunately, the images were shared with us nearly a week later. Since we require immediate photo evidence to properly escalate and investigate such cases, the delay limited our ability to take the matter further with the service provider.That said, we never want our customers to feel that their concerns are not being heard. While our team initially offered a promotional code at that time, we recognize that this may not have felt like an adequate resolution given your experience. To make this right, Id like to extend the offer further by providing an additional $35 in credits on your account.Please let us know if youd like us to proceed with the additional credits so we can assist you right away.Once again, I deeply regret the inconvenience and disappointment this has caused, and I truly appreciate you taking the time to share your feedback with us.

• Review fromJordan S

  Date: 09/03/2025

  5 stars
  I had an incident where the cleaner did not show up two times in a row. Amenify was very quick to apologize and even told me the next clean was free - and they did show up that time and happen to do a great job. I thought this was worth sharing.

  Amenify Corporation

  Date: 09/16/2025

  Hi,Thank you for sharing your experience with us. Were truly sorry for the inconvenience of two missed appointments we know how disappointing that can be. Were glad our team was able to promptly make it right and that you were happy with the follow-up clean. Your feedback means a lot and helps us continue improving, so we really appreciate you taking the time to share it.

• Review fromDomonique E

  Date: 08/26/2025

  1 star
  Scam!! They wont even let you cancel. They said I had to give a reason and when Id give them one theyd try to offer credits and Id say no thank you. They then say someone will get back to you to help you cancel and never do while activate still trying to charge your card. Never even received a service . They are a SCAM! Im still trying to have my account deleted they kept portraying themselves as apart of my apartment complex.

  Amenify Corporation

  Date: 08/29/2025

  Hi *********,Thank you for contacting Amenify. We sincerely apologize for the inconvenience youve experienced. After reviewing your account, we can see that the service was not completed due to an address-related issue. Our team did make an attempt to provide the service, but it was not accepted at the time.We understand your concern regarding cancellation and charges. Please be assured that your refund request has already been forwarded, and you can expect the refund within 35 business days.We value your feedback and take it seriously. In case you wish to give us another chance in the future, we would be happy to add $35 in Amenify credits to your account as a gesture of goodwill. Our team will also ensure you are not billed further.Thank you for bringing this to our attention, and we truly regret the experience you had. We remain committed to providing transparent and reliable service.Regards,Amenify Concierge

  Amenify Corporation

  Date: 08/29/2025

  Hi *********,Thank you for contacting Amenify. We sincerely apologize for the inconvenience youve experienced. After reviewing your account, we can see that the service was not completed due to an address-related issue. Our team did make an attempt to provide the service, but it was not accepted at the time.We understand your concern regarding cancellation and charges. Please be assured that your refund request has already been forwarded, and you can expect the refund within 35 business days.We value your feedback and take it seriously. In case you wish to give us another chance in the future, we would be happy to add $35 in Amenify credits to your account as a gesture of goodwill. Our team will also ensure you are not billed further.Thank you for bringing this to our attention, and we truly regret the experience you had. We remain committed to providing transparent and reliable service.Regards,Amenify Concierge

• Review fromJohn B

  Date: 08/20/2025

  1 star
  Absolute scammy company impossible to cancel. They hire unprofessional cleaners, it's just a terrible organization

  Amenify Corporation

  Date: 08/26/2025

  Hi ****,Thank you for bringing this to our attention. We sincerely regret to hear that the cleaning service did not meet your expectations. At Amenify, we strive to deliver a thorough and reliable experience each time, and your feedback helps us improve.Our service professional did note that the home required a deeper clean to address certain areas, such as cabinet interiors and hair dye stains in the bathroom, which are not fully covered under the selected service. That said, your concerns are important, and we take them ************ ensure a fair review, we do request supporting images from customers when raising concerns so that we can properly assess the situation. Unfortunately, in this case, we were unable to receive photos, which limited our ability to take immediate action.Please know that your concerns are heard, and we have forwarded this to the concerned team to ensure this is not repeated in the future.If you have any further questions or concerns, please do not hesitate to contact us, and as always thank you for choosing Amenify.Regards,Amenify Concierge

  Amenify Corporation

  Date: 08/26/2025

  Hi ****,Thank you for bringing this to our attention. We sincerely regret to hear that the cleaning service did not meet your expectations. At Amenify, we strive to deliver a thorough and reliable experience each time, and your feedback helps us improve.Our service professional did note that the home required a deeper clean to address certain areas, such as cabinet interiors and hair dye stains in the bathroom, which are not fully covered under the selected service. That said, your concerns are important, and we take them ************ ensure a fair review, we do request supporting images from customers when raising concerns so that we can properly assess the situation. Unfortunately, in this case, we were unable to receive photos, which limited our ability to take immediate action.Please know that your concerns are heard, and we have forwarded this to the concerned team to ensure this is not repeated in the future.If you have any further questions or concerns, please do not hesitate to contact us, and as always thank you for choosing Amenify.Regards,Amenify Concierge

• Review fromHolden C

  Date: 08/20/2025

  1 star
  I'll start with their dog walking service:I booked two appointments on 8/10/25 for 8/19 and 8/20 giving these people over a week to get in touch with me to arrange care for my dog - Nothing. This is until I reached out to their team on the day of - and they had not made any arrangements. I've used services like ***** where you can reach the dog ****** directly, Amenify acts as a middleman between you and these services with worse results and customer service. Despite trying to plan an evening around getting my dog walked, I remained at home. I walked my dog, and while showering got a call that a dog ****** had arrived. No access notes, no prior contact, no heads up. She had been hired on "Wag" by an amenify representative - had not been paid, nor booked for the next day - and was receiving ~$16 for the walk when I paid amenify $25 to do something I could have done myself without the horrible customer service. I made arrangements to get my dog taken care of the next morning through a private caretaker and again was met with calls that someone was at my doorstep from amenify. No heads up, no confirmation, no information about the person who was supposed to walk my dog. In trying to get with their customer service - expect to hear "They will call you within 30 minutes" and then wait 9 hours. I have never experienced a service this bad and would recommend anyone book directly through their own third party dog walking service over amenify. Amenify charged $25 per walk and I can say no part was worth it. I paid less and had a better experience when hiring a ten year old. Stick to *****. Additionally the chores and cleaning were subpar, over priced, and underdelivered. The cleaner was rude to staff, and disposed of trash in a way that left my cupboard covered in residue ($110).

  Amenify Corporation

  Date: 08/26/2025

  Hi ******,Thank you for sharing your detailed feedback. Were very sorry to hear about your experience and completely understand the concerns youve raised.We sincerely regret the miscommunication and inconvenience you faced with your scheduled dog walks. While our goal is to provide reliable and seamless support, we recognize that there were clear gaps in communication and coordination in this case. We understand how important it is to have timely updates and trust when arranging care for your pet, and we fell short of that expectation. Please know that your feedback has been escalated to our team, and were already working on strengthening our process to ensure better coordination, proactive communication, and transparency with our service providers.Were equally sorry to hear that the cleaning service did not meet your expectations. Weve already forwarded your feedback to the cleaning team to ensure this is addressed and not repeated in the ********* a gesture of apology for the inconvenience, wed like to add $30 in credits to your Amenify wallet. Please let us know if youd like us to proceed with this, and well make sure its applied right away.We truly appreciate your patience and the opportunity to serve you better in the future.Regards,Amenify Concierge

• Review fromJulia K

  Date: 08/01/2025

  1 star
  I scheduled cleaning (chore) services through my rental company's Loft account, which linked to Amenify, about a month before services were needed. The day of the appointment came and nobody showed up in the timeframe I requested. I called support and was told they would reschedule for the next day but could not give me an estimated time of arrival. When nobody arrived by noon the next day, I called support for an updated estimated time of arrival. I was told between 3 and 4 pm. About an hour later, I received a call from Amenify stating that they could not provide the services I booked because my location is "too remote" and they would be canceling. I was told I'd receive a refund, but have not.

  Amenify Corporation

  Date: 08/04/2025

  Hi *****,Thank you for sharing your feedback. We sincerely apologize for the experience you had with your recent appointment. We understand how important this cleaning was, and we deeply regret that we were unable to meet your expectations on this occasion. Unfortunately, due to a lack of available professionals in your area on the scheduled date, our team was unable to fulfill the service as planned.We completely understand how inconvenient and stressful this situation must have been during an already busy time. As a gesture of apology, we have added $40 in credits to your Amenify wallet, which you can use for future services. Additionally, we would like to offer you the choice of either receiving a full refund of the service amount or rescheduling the appointment on a day that works best for you.Please let us know your preference by sending us an email, and we will prioritize your request immediately. Thank you for giving us the opportunity to address this, and we truly appreciate your patience and understanding.Kind regards, Amenify Concierge

  Amenify Corporation

  Date: 08/04/2025

  Hi *****,Thank you for sharing your feedback. We sincerely apologize for the experience you had with your recent appointment. We understand how important this cleaning was, and we deeply regret that we were unable to meet your expectations on this occasion. Unfortunately, due to a lack of available professionals in your area on the scheduled date, our team was unable to fulfill the service as planned.We completely understand how inconvenient and stressful this situation must have been during an already busy time. As a gesture of apology, we have added $40 in credits to your Amenify wallet, which you can use for future services. Additionally, we would like to offer you the choice of either receiving a full refund of the service amount or rescheduling the appointment on a day that works best for you.Please let us know your preference by sending us an email, and we will prioritize your request immediately. Thank you for giving us the opportunity to address this, and we truly appreciate your patience and understanding.Kind regards, Amenify Concierge

• Review fromApril M

  Date: 07/29/2025

  1 star
  Sadly, I am relieved to know that I am not the only customer who has had a negative experience with this company. From poor communication to subpar cleaning to lack of accountability. I've been dealing with Amenify since July 2 and have had to repeatedly contact them to address my concerns and my request for a refund. It took over 3 weeks for them to finally give me a response with action, only to say they can offer a $25 refund and $25 credit. Their reasoning was because I didn't provide photos. After 3 weeks of horrendous customer service, I almost forgot this all started with the cleaning. As you can imagine, I declined the "refund offer" and credit because I refuse to ever do business with them again. It is really no wonder why they have such poor reviews.

  Amenify Corporation

  Date: 07/30/2025

  Dear ****** ***** you for sharing your feedback. We sincerely apologize for the experience you had and for any disappointment this may have caused. We take feedback such as yours very seriously, and your concerns regarding communication, cleaning quality, and overall handling have been forwarded to our quality teams to ensure this is not repeated.Regarding your cleaning concerns, our records show that when you reached out about the service, our team requested additional details to help us fully understand and investigate the issue. As part of our standard process for quality-related complaints, we request supporting information, such as photos of the areas of concern. This helps us review what occurred and work with the provider to correct it. We completely understand that sharing photos may not always be preferred, but without supporting documentation, our ability to conduct a full investigation is limited.Even with these limitations, we still escalated your concern internally to review what could have been done differently. Our team offered a resolution of $40 to your original payment method and an additional $10 as service credits, as a gesture of goodwill. However, we understand that this may not have met your *************** light of your feedback and to bring this matter to a close, we would like to revise our resolution and issue a refund of $50 directly to your original payment method. Kindly confirm so we can proceed promptly.We truly regret that your experience did not meet the standards we strive for and appreciate your feedback, as it helps us improve our service and communication processes.Kind regards, Amenify Concierge

• Review fromCassandra G

  Date: 07/22/2025

  1 star
  Company does not complete services as offered. When you try to contact them for a refund, they give you thr run around and never actually refund your money, just try to offer you credits over and over again. My cleaner that came left my door unlocked for god knows how long while I left to let them clean. I told them to text me when done because the app never updated their arrival and they never told me they were going. I paid 70 extra dollars for additional services I never got. The cleaners also peeled the protective covering off the oven in my rental unit. I sent pictures multiple times to customer service **** and they still said they needed to investigate whether the cleaner actually did that, again despite me sending pictures in abundance. Complete scam company that preys on their customers. Go find a local company instead. I will be letting my building manager know to stop advertising this absolute scam of a company.

  Amenify Corporation

  Date: 07/23/2025

  Dear *********, Thank you for sharing your feedback. We sincerely apologize for the experience you had. We understand the importance of delivering the service you requested and the trust you place in us by allowing our team into your home.We also regret the issues you mentioned regarding communication, additional services, and the condition of your oven. After reviewing your case, we see that the missed items were highlighted the same day, and our team was on their way to return and complete the cleaning. However, we understand that you declined the re-clean at that time, which unfortunately prevented us from completing the work.Please know that we respect your decision and take this feedback very seriously. It has been shared with the appropriate team to ensure such situations are not repeated in the future.While our team was prepared to complete the cleaning, we acknowledge that your overall experience did not meet expectations. As a gesture of goodwill and to help regain your trust, we would like to issue a $100 refund to your original payment method. Please confirm this via email so we can proceed promptly.We truly value your feedback and hope to have the opportunity to serve you better in the future.Kind regards, Amenify Concierge

  Amenify Corporation

  Date: 07/23/2025

  Dear *********, Thank you for sharing your feedback. We sincerely apologize for the experience you had. We understand the importance of delivering the service you requested and the trust you place in us by allowing our team into your home.We also regret the issues you mentioned regarding communication, additional services, and the condition of your oven. After reviewing your case, we see that the missed items were highlighted the same day, and our team was on their way to return and complete the cleaning. However, we understand that you declined the re-clean at that time, which unfortunately prevented us from completing the work.Please know that we respect your decision and take this feedback very seriously. It has been shared with the appropriate team to ensure such situations are not repeated in the future.While our team was prepared to complete the cleaning, we acknowledge that your overall experience did not meet expectations. As a gesture of goodwill and to help regain your trust, we would like to issue a $100 refund to your original payment method. Please confirm this via email so we can proceed promptly.We truly value your feedback and hope to have the opportunity to serve you better in the future.Kind regards, Amenify Concierge

• Review fromMike K

  Date: 07/18/2025

  5 stars
  This was my first time using their service, and Im genuinely impressed. The place felt fresh, calm, and just so nice to walk into. Definitely booking again!

  Amenify Corporation

  Date: 07/21/2025

  Hi ****,Thank you so much for your kind words! We're thrilled to hear that your first experience with us left such a great impression. It's always our goal to create that fresh, calm feeling when you walk into your space. We truly look forward to serving you again soon! ??

  Amenify Corporation

  Date: 07/21/2025

  Hi ****,Thank you so much for your kind words! We're thrilled to hear that your first experience with us left such a great impression. It's always our goal to create that fresh, calm feeling when you walk into your space. We truly look forward to serving you again soon! ??