Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription from HIMS in February. After receiving and trying the medication, I experienced negative side effects and decided to cancel the subscription. I spoke with one of their representatives, and the cancellation was confirmed.Months later, in May, I was notified that a package had been shipped to me. This was unexpected, as I had not placed any new orders. Upon checking, I discovered that HIMS had charged me for a new subscriptionone that I never authorized.I immediately contacted their support team, and they claimed that I had reinstated the subscription. That is completely false. I never reinstated anything. Why would I restart a subscription for a product that made me feel sick in the first place?I filed a formal complaint and was told I would receive a partial refund. However, I never authorized any further transactions on my card after my initial cancellation. This charge was unauthorized, and I feel deceived. HIMS charged me without my knowledge or ********** incredibly disappointed. I once thought highly of this company, but after this experience, I feel scammed. I hope this complaint serves as a warning to others considering their servicesbe cautious. They may lie, and they may charge you without permission.

  

  Business Response

  Date: 05/09/2025

  Hey,
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  We have followed up with you via email and look forward to your response. 
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against HERS regarding a mandatory five-month subscription ($395) to their weight loss medication kit, which not only failed to deliver results, but also made me emotionally and physically ill, directly affecting my work and well-being.I enrolled in HERSs program and was prescribed a treatment kit including Bupropion XL, ********* ER, and ********** + B12, promoted as a medically guided, appetite-reducing plan. I followed all dosage instructions and began with Bupropion XL 150mg as directed.Within days, I experienced severe side effects:Extreme anxiety, nervous energy, and emotional instability A feeling like I was crawling out of my skinCognitive fog and confusion Difficulty functioning at work due to emotional distress and agitation These symptoms quickly escalated, making it impossible to concentrate or maintain composure in a professional setting. As a supervisor, this was humiliating and damaging. I reported this to the HERS Care Team and said I wanted to stop treatment immediately. The provider agreed to cancel the subscription, but I was told no refund would be issued, even though I never took two of the three medications.This product made me emotionally unwell, and the companys refusal to refund is both unethical and exploitative. Forcing consumers to commit to a five-month subscription up front is a scam, especially for a medically sensitive service. Their treatment was impersonal, automated, and unresponsive to actual health concerns.This experience caused serious disruption to my mental health and professional life, and I believe others deserve to be warned.

  

  Business Response

  Date: 05/09/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to cancel the subscription. However, when I went onto the app it notified me that an order was processed and would be delivered to me (3 weeks early). I did not need a refill and I did not want to continue this medication. I reached out to the customer support team who stated there was nothing they could do and they would not refund me. This refill was sent without my consent and sent far earlier than previously stated on documentation. I would like a refund because I did not want this medication and tried to resolve with the team who took a very long time to respond and would not help me.

  

  Business Response

  Date: 05/08/2025

  Hi ******,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a 12-week treatment plan in February 2025. I failed to cancel the auto renew before the next shipment and received another 12-week delivery today on 5/7/25. To my surprise, it was the exact same package I started in February which began with the initial dosage of 12 units and slowly increased to 47 units weekly. I am currently at ********************************************************* to start back at 12 units. The company promotes personalized service and customized care but yet they send the same standard package I received at the start. I did manage to cancel the auto renew on the HERS app but only after numerous clicks to cancel. If I hadn't paid attention I would have thought I canceled the subscription with the first click. HERS is not consumer friendly and fails to deliver on their promises of personalized treatment. I would like a refund of this current shipment and I will send the medicine back.

  

  Business Response

  Date: 05/08/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23300783
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ********

  Customer Answer

  Date: 05/12/2025

  I have not received the appropriate amount of medication for the current dose Ive been prescribed.  Nor have I been assured I will even receive the medication. I am currently only in possession of the initial starter package they send to initial customers. This is not tailored or personalized care. 

  

  Business Response

  Date: 05/13/2025

  Hey,
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  We have followed up with you via email and look forward to your response. 
  The Hims & Hers Team
  

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a cancel on my subscription and a refund on a order that was done the same day, they said it couldnt be cancelled since the order was in transit but I checked the tracking services and it hasnt even left. They only cancelled my subscription but are lying to not give me my refund.

  

  Business Response

  Date: 05/08/2025

  Hi,
  Thank you for providing your honest feedback, and were so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's beyond frustrating dealing with Hims & Hers. For months, I've been trying to get in touch with someone, anyone, about my orders. It feels like shouting into a void. To make matters worse, the last two medications I ordered simply never arrived. I reached out multiple times, hoping for a solution, an explanation, anything. Instead, I was met with silence and zero resolution.Foolishly, perhaps, I canceled my initial subscription but decided to give them a second chance. I wanted to believe the first issue was a fluke. Now, after spending approximately $300 in total across both attempts, I have absolutely nothing to show for it. No medication, no answers, just an empty mailbox and an emptier wallet. This isn't just inconvenient; it's unacceptable. I trusted Hims & Hers with my health and my money, and they've failed on both counts. The lack of communication and the failure to deliver paid-for medication is appalling. I demand a resolution and a refund for the services and products I never received. This experience has been incredibly disappointing and has left me with serious doubts about the reliability and integrity of Hims & Hers.

  

  Business Response

  Date: 05/07/2025

  Hi ******,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being billed for a subscription that I cancelled several months ago, for an order I did not place, consent to, not want. All the way back in 2024, I wished to cancel my ongoing subscription, and yet no button in the app, nor link on the website, would allow me to end the subscription. I was locked into the purchase of the subscription. Eventually, I was able to speak to someone directly, and received verbal confirmation, multiple times, that all of my subscriptions (I only had one), had been cancelled. I confirmed multiple times and was assured. Since then, I had removed the app from my phone, and had received no communication at all from HIMS. That was, until May 7th, when I received an email that my order was on the way. I check my cards and find that HIMS had unilaterally charged me $234 without my consent or my direction on May 4th, and only more than 3 days later was I receiving any notice, conveniently after the item had shipped. To be clear, I was charged on May 4th, the shipping label created on May 5th, the item was shipped to ******** on May 6th, and then departed ******** on *** on May 7th, and only after all of that, was I notified of anything. I will return any item as is received, immediately, or refuse delivery if possible. All I want is HIMS to cancel the shipment immediately, and refund me immediately.

  

  Business Response

  Date: 05/07/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.

   

  
  

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company prescribed and shipped anxiety medication without verifying identity or speaking with me via phone or video. It was in fact a minor child that contacted them under my name and they just sent the drugs without any medical review.

  

  Business Response

  Date: 05/07/2025

  Hi,
  Thank you for providing your honest feedback, and were so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday i signed up for hers, i filled out the autoform questions and assumed a human would reach out to me. In my medical history i included past medications i had tired. Today a medication was shipped to me and i was charged, a medication i have a negative hiatory with and will never take again. I reached out and was told theborder would be cancelled by the nurse pratitioner who perscribed. A few messages later "patient support" hopped on and said the order could not be cancelled. They said i could follow up with them. Neither the np i was messaging with or patient support will respond back in the text thread. I havr screen shots of everything and all of this took place over the span on about 18 hrs, ots still less than 25 hrs.

  

  Business Response

  Date: 05/07/2025

  Hi *****,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the date 5/6/25 Him's authorized a purchase on my credit card without me being aware of it, I did not get a notification about the charge coming up or i would have cancelled my subscription as i have to much product.

  

  Business Response

  Date: 05/07/2025

  Hi,
  Thank you for providing your honest feedback, and were so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team