Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2026

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this formal complaint regarding my Hims account and the charges that continued after my cancellation request was submitted and confirmed.On June 16, 2026, I requested cancellation of my Hims membership. I have a screenshot of the email confirmation showing that Hims received my cancellation request under Request Number REMOVED. I also have a screenshot from my account showing that my membership status was marked as cancelled.I am not disputing any charges incurred in May or June 2026. I am disputing the charges that occurred after my cancellation was confirmed. Specifically, I am disputing the July and August 2026 charges, which include approximately $150.00 in membership fees and $150.00 in medication charges per month. I did not accept, authorize, or intend to receive services or medication following my cancellation request. The total amount in dispute is approximately $600.00.I recently spoke with Jamm from Hims customer support. While she was courteous and professional during our conversation, I was informed that she could submit my request for review but could not guarantee a resolution. During that discussion, I advised that I have documentation supporting my position, including screenshots confirming both my cancellation request and my account's cancelled status. I also expressed my willingness to provide these supporting documents.I do not believe it is an acceptable business practice to continue charging a customer after a cancellation request has been submitted, received, and reflected as cancelled within the customer's account. Given the evidence I possess, I respectfully request that Hims conduct a thorough review of my account and issue a refund for all disputed charges incurred after June 16, 2026.I request a written response explaining why my account continued to be charged despite the cancellation request and confirmation, along with confirmation that the disputed amount of approximately $600.00 will be refunded.

  

  Business Response

  Date: 10/08/2026

  Hi,
  Thank you for providing your honest feedback, and were so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 10/08/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/05/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2026 they billed my card without authorization. It was to be for 12 months of birth control. They shipped 1 time for a 3 pack and then nothing further. I keep reaching out and they give me the same response that my prescription is pending review and that I need to answer questions via an email sent to me or under a pop up of required actions on their site. I have seen neither. I also answered the health questions 3 times. I also have asked repeatedly to give me a way to delete my credit card information from their site and to never be billed again. They will not provide an answer to that question. They charged me for a full year but are not providing the product and refuse to credit my card.

  

  Business Response

  Date: 10/06/2026

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 10/09/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/05/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REMOVEDcharged me $175 for a renewal of products that I did not authorize. They refused to refund me saying it's against their policy.

  

  Business Response

  Date: 10/07/2026

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 10/07/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/05/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REMOVEDhas taken more than REMOVEDout of my account since yesterday. I had signed up for the annual membership,I read as REMOVEDa year, Suddenly yesterday they took REMOVEDout of my account. I told them I wanted a refund and switch to monthly, they said I had to cancel my membership and start over. They then took REMOVEDand another 199 out for medication I already paid for and received. I was told I would hear from them in 5-7 hours about my cancelation and total refund of all money that was taken out of my account. That was at 2 this afternoon 10/4/26 and I have not heard anything regarding my cancellation or refund.

  

  Business Response

  Date: 10/08/2026

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 10/09/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/02/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sept. 2026 was charged $175 as an "autorenewal" and I did not agree to an "autorenewal".I was made aware that Hims, Inc. is being sued by the Attorney Generals of REMOVEDand REMOVEDfor this same issue, charging customers for renewals that the customers never approved.

  

  Business Response

  Date: 10/03/2026

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 10/04/2026

   
  Complaint: 25346696
  
  Im rejecting the businesss response because it does not offer to refund the $175. I believe their practices are deceptive, and my next step will be to file a complaint with the REMOVED

  
  Sincerely,
  Dr. REMOVED

   

  

  Business Response

  Date: 10/06/2026

  Hello,
   
  We sincerely apologize if you didn't find our resolution satisfactory. 
   
  While we are unable to refund orders that have been disputed, we recommend you connect with your cardholder for updates regarding the status of your dispute. We sincerely apologize for the inconvenience.
   
  We can confirm, though, that your subscription has been cancelled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.
   
  Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the messages we have sent to you.
   
  Sincerely,
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:10/01/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an account with REMOVEDfor glp1 medication they billed me for the product which I didnt receive a month later I put in a request to stop sending it. Even though I didnt receive anything from them my wife noticed that money was still coming out of our account I then called them and they finally canceled the account but would not refund my money even though I have not received any product the amount was 149 dollars each time. Thank you for your help in this matter

  

  Business Response

  Date: 10/02/2026

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

• Initial Complaint

  Date:10/01/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had difficulties from the beginning with their product and received extremely poor communication and care from their medical team. I stopped using their REMOVEDplan well before the end of the six month enrollment plan I agreed to. I was then auto-enrolled in a renewal plan without my knowledge or consent. It's nearly impossible to get ahold of anyone at their company to seek clarification. The continued to ship the medication and refused to respond to questions.

  

  Business Response

  Date: 10/02/2026

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team
  

  
  

• Initial Complaint

  Date:09/30/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Refund for Services Not Provided I am filing a complaint against Hims regarding a service for which I paid but did not receive treatment. After paying the required fee and completing the necessary steps, I was not provided the treatment or service I expected. Despite this, my fee has not been refunded.I have attempted to contact Hims to resolve this matter and request a refund, but the issue remains unresolved. I believe it is inappropriate for the company to retain my payment when the service was not provided.I am requesting a full refund of the amount charged and assistance from the Better Business Bureau in resolving this dispute.Thank you for your attention to this matter.Sincerely,

  

  Business Response

  Date: 10/01/2026

  Hey,

  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 

  We have followed up with you via email and look forward to your response. 

  The Hims & Hers Team
  

  
  

• Initial Complaint

  Date:09/29/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 28, 2026, Hims sent a notice to me telling me that they charged me for a subscription and that it was impossible to cancel or get a refund. It advised me that subscriptions should be canceled 2 days prior to their auto-renewal, but this was advised on the exact same day as the renewal and they already charged my credit card. The customer service REMOVEDsaid there is nothing they can do as it was already sent to processing. I REMOVEDeated requested cancellation, to stop shipment and an immediate refund to which they refused due to "policy". Even their customer support REMOVEDacknowledged that the "shipment was awaiting courier pickup" which should have been easy to cancel and stop. They even stated that this was an "unexpected order" affirming that they never sent renewal reminders giving me the chance to cancel the subscription. Their business model is based on customer's forgetting about subscriptions, never sending any reminders. Even regular brick and mortar pharmacies notify me about refills and provide a chance to accept and confirm the refill before filling it and charging me. The auto-renewal is an excuse to continually charge customers and hiding behind their strict return and refund policy. I would like a refund and for them to change their policies. The charge will be disputed with my credit card company.

  

  Business Response

  Date: 09/30/2026

  Hey,

  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 

  We have followed up with you via email and look forward to your response. 

  The Hims & Hers Team
  

  
  

• Initial Complaint

  Date:09/29/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by Hims the membership fee was $39 then after I would have to pay for the medication. Which was $149. I then switched to a higher dose which was $200. I saw them try to charge $200 so I asked them to clarify why. They said it was for the higher dose. I then asked where I can see how much I'm being charged. They told me the new medication would be $200 only. I was then charged $200 ANDD $149 for a membership fee. This was 1) way more than $39 the month before b) never explicitly stated or told to me and c) I asked them to clarify my charges in chat and they said it was $199 going forward just for the medication. I tried to contact customer service for a refund of the $149 to no avail. This is EXTREMELY deceptive marketing and pricing practice. I want my $149. I only agreed to the $200 medication. I even asked the chat REMOVEDto clarify the charges

  

  Business Response

  Date: 09/30/2026

  Hello,

  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like to reach out to take a look at this for you.

  We have followed up with you via email and look forward to your response.

  The Hims & Hers Team
  

  
  

  Customer Answer

  Date: 09/30/2026

   
  Complaint: 25333840
  
  I am rejecting this response because: 

  this is not a satisfactory response. You are making me aware AFTER I was charged. I asked for clarification weeks ago via chat, which was submitted in my complaint, and it said I was only going to be charged $199. This is very deceptive practices and I do not accept this response. 
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 10/01/2026

  Hi there,
  
  We wanted to follow up because we understand you're dissatisfied with our resolution to your complaint. 
  
  The membership fee is separate from the cost of medication, and this pricing structure is presented on the product page, during checkout before enrollment is completed as well as in our Terms & Conditions.
  
  Weve carefully reviewed your concerns and refund request and the membership fee is not eligible for a refund. Your membership has since been canceled as requested and you will not receive any future renewal charges.
  
  If there's anything else that we help clarify, please let us know.
  
  The Hims & Hers Team