Business Profile

Health and Medical Products

Hims & Hers Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
BBB’s profile for Hims Inc. was created in January 2018. A review of the company file was done in October 2024. Complaints on file concern issues with cancelling orders and refund requests.

BBB recommends users to review the Terms and Conditions, with special attention to Subscription Products and Services, as well as their Refund Policy.

For additional support, please visit Him & Hers, Inc. Contact Us.

Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,038 total complaints in the last 3 years.
2,311 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This has to do with auto-renewal of a Hims GLP-1 prescription. The first 90-day prescription was issued 25 February. 74 days later, they auto-renewed and charged me another $897 on 10 May. I was planning to cancel within a few days as I was close to achieving my weight loss goals. I understand refilling a prescription just a few days in advance but over two weeks is excessive and predatory. Further, it involved several steps and close following of instructions to find the "cancel button."
Business Response
Date: 05/15/2025
Hi,
Thank you for providing your honest feedback, and were so sorry for the experience you had.
We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.
The Hims & Hers Team
Customer Answer
Date: 05/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ************
Initial Complaint
Date:05/14/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered weight loss drugs from Hers. They ship something like a 3mo supply and within the first week I developed a rash. I contacted Hers and they instructed me to stop taking the product. It seems I'm allergic. I had only opened 2 of the 5 shipped bottles and they are refusing to refund me for the unused supply.
Business Response
Date: 05/15/2025
Hi,
We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback.

Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
The Hims & Hers Team

Customer Answer
Date: 05/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23329016. The company separately communicated with me and issued a full refund. This resolution is satisfactory to me.

Sincerely,

******* *********
Initial Complaint
Date:05/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I logged into Hims for the first time to get information about hair loss. They asked for my bank information saying I would not be charged until I spoke with a provider. They do not let you continue unless you give them this information. Within 3 minutes, they charged me $264 without my consent and sent a medication I did not want or approve of. I immediately cancelled my subscription and asked for a refund within 5 minutes. They told me that they couldnt stop the delivery and that they do not accept returns. This business has found a way to scam people and completely get away with it. They also deleted my responses to cancel and replaced them with automated messages
Business Response
Date: 05/14/2025
Hi,
We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback.

Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
The Hims & Hers Team

Customer Answer
Date: 05/14/2025

Complaint: 23325577

I am rejecting this response because:
They are claiming that they cant do anything because i disputed the charge through my bank. This is a lie and a made up rule by HIMS. They could easily refund my money and claiming their hands are tied. They dont need my $264. They are a huge business! Please refund me my money!

Sincerely,

****** *****
Business Response
Date: 05/15/2025
Hello,

We sincerely apologize if you didn't find our resolution satisfactory.

While we are unable to refund orders that have been disputed, we recommend you connect with your cardholder for updates regarding the status of your dispute. We sincerely apologize for the inconvenience.

We can confirm, though, that your subscription has been cancelled. Unless you choose to make another purchase or reactivate, no further charges or shipments will occur.

Please let us know if there is anything else we can do to help resolve this or answer any other questions for you by responding to the messages we have sent to you.

Sincerely,
The Hims & Hers Team

Customer Answer
Date: 05/15/2025

Complaint: 23325577

I am rejecting this response because:
As you can see in the response email they sent me, since my payment has been disputed through my bank, the charge is frozen in their system, and they have no way to alter this charge.
That is absolutely not true. This is the language they use to scam tens of thousands of people. Any business, at any time, can issue a refund. There is no excuse.

Sincerely,

****** *****
Initial Complaint
Date:05/13/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally canceled my subscription (which was almost impossible to accomplish) back in September 24 due to unwanted side effects with the medication. I reinstalled the app and wanted to research a different med, after discussing with medical provider, i was told to see a real doctor to discuss possible serious medical issues.I closed the app and didn't think anymore of it until I saw a $150 charge on my credit charge on the next statement. I did not authorize it (obviously based on the previous paragraph) When I finally figured out how to contact customer support, they told me because I didn't "cancel" within 48 hours I couldn't get a refund.Attached is a screenshot of a fraudulent text that I didn't write stating I wanted to continue my treatment. It appeared after I deleted the app from my phone.
Business Response
Date: 05/13/2025
Hello,
Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right.
Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.

Customer Answer
Date: 05/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:05/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested a cancel on my subscription and a refund on a order that was done earlier on the same day, they said it couldn't be cancelled since the order was in transit but I checked the tracking services and it has not even left. I cancelled my subscription afterwards but they seem adamant on not giving a refund. Their customer support is unresponsive and unhelpful. They need to make it easier to cancel a subscription or have automated reminders prior to refills automatically enabled, whether they be via text or email.
Business Response
Date: 05/13/2025
Hi,

We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback.

Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

The Hims & Hers Team

Customer Answer
Date: 05/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********
Initial Complaint
Date:05/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My compliant is against ********** for internet fraud in their sales area. I had a subscription which I cancelled when i found the product did not work and then when I contacted them they claimed i never cancelled, which is untrue. Solution was they offered 50% rebate despite my never receiving the product I was asking rebate on, after my cancellation.
Business Response
Date: 05/13/2025
Hello,
Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right.
Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.

Customer Answer
Date: 05/13/2025
I was not able to log in to my account with the ********************. The complaint/file number is
#********.

Th is complaint was resolved by the company concerned. Thank you.
Initial Complaint
Date:05/12/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered this product for three months for $175. Prior to receiving the product, I spoke with my physician about it and he advised should not take this product as any thinning will go back to how it was after I discontinue the product, which I was not advised about prior to purchase. I contacted the company immediately and told them I could send the product back, as the box was completely unopened and you can see from boxs design that any tampering would be evident. They stated that they could not accept any returns under any circumstances, even if everything was unopened
Business Response
Date: 05/13/2025
Hi,
Thank you for providing your honest feedback, and were so sorry for the experience you had.
We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.
The Hims & Hers Team

Customer Answer
Date: 05/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** Sorrento
Initial Complaint
Date:05/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 12th, at around 4 in the morning, I had subscribed to Hims for assistance in hair care, after I made the purchase I thought better on myself, and cancelled it, and attempted to get a refund as not even 1 hour had passed between time of purchase, and cancellation. I attempted to call Hims but was redirected by an automated bot to "**************************", they have no email listed easily accessible on their site, or contact information either, so I am lodging a complaint in order to have the issue resolved
Business Response
Date: 05/12/2025
Hi,

We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback.

Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

The Hims & Hers Team

Customer Answer
Date: 05/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:05/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had issues with HERS in the past due to lack of communication and medication side effects. A representative at **** contacted me encouraging me to sign up for HERS again and select a different medication kit. I did this and now Im having more troubling side effects. I cant use any of this medication no matter what kit they say I should get. $395 for medication that is doing more harm than good.
Business Response
Date: 05/12/2025
Hi Zoe,

Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.

We have followed up with you via email and look forward to your response.
Customer Answer
Date: 05/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ******
Initial Complaint
Date:05/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Brought the products but realized i didnt need it and tried to cancel the subscription instantly after purchasing it i havent gotten the product nor used it. i just want a refund.
Business Response
Date: 05/09/2025
Hey,

Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.

We have followed up with you via email and look forward to your response.

The Hims & Hers Team

Customer Answer
Date: 05/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** Campos *********

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Hims & Hers Inc. is BBB Accredited.