Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/26/2025, Hims processed and charged me a for a refill of a product I had initially tried five months ago, with no reminder or communication, in any form, they were doing so. I simply received an email on 7/29/2025 that the order had shipped. I immediately contacted them to express the fact that I did not want the product and wished to cancel treatment. Hims responded with the following message: "Since the order has already been processed and will be delivered by 08/05/2025, the treatment is considered a final sale, and due to the nature of the product, it isnt eligible for return or refund. The medication has exceeded the 48-hour window for refund requests." Given the nature of the medication, a return being prohibited is logical, but how can the same hygienic concern be utilized to exclude a refund? Hims foregoes any communication or alert that they are processing a refill, and despite me lodging a complaint immediately upon shipment notification AND cancelling further treatment, Hims enforced a deceptive refund policy, structured to renders the customer's actions moot by the time they are informed of the company's actions. Transparency and increased communication, such as that implemented by numerous other companies offering subscription-based services, is required. This is not an appropriate method to conduct business.

  

  Business Response

  Date: 07/30/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to try hers hair regrowth. But read more about it after ordering and felt it is too risky. I asked for a refund on the package I have not received yet. I wanted to return it for a refund and not even open the package before returning. They will not take it back or give me a refund. If its 100% unopened and unused I should receive a refund.

  

  Business Response

  Date: 07/27/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 07/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24, 2025 I came across a charge on my credit card statement of $147 for a 3 month supply of medication from Hims. This business clearly states that you must cancel orders 48 hours before they are processed to avoid shipment and payment. However there are two issues Id like to report which I believe are deceptive and poor business practice, especially when it comes to medication and sensitive medical information. First, I was never reminded of the upcoming shipment. I have since moved, so now I have medication prescribed in my name being shipped to an old address to strangers. Being unaware of the upcoming refill, I did not have the opportunity to change the address or cancel the order. Second, as soon as I was notified by way of a credit card charge, I have cancelled the recurring refill, and have done everything in my power to contact the company to have the shipment cancelled or at least re-routed. The issue is that there is no one to talk to barring their medical providers in the app interface. The relevant FAQs all bluntly say, 48 hours or else. My only recourse in this matter is to come the BBB, where I saw most complaints relate to the aforementioned business practice(s). Theyve been made aware of these issues, but presumably its still more profitable to silently renew multitudes of prescriptions and deal with the edge cases where, in my case, personal, sensitive medical information is going to be delivered directly into unknown hands? I cant even inform HIMS about this; Ive been unable to find a number or web chat or email address. I have to resort to the BBB for my own case (and inform others), which will unlikely resolve before any possible damage is done.

  

  Business Response

  Date: 07/25/2025

  Hey,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  
  We have followed up with you via email and look forward to your response. 
  
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:07/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a weight loss kit from HIMS, these are supposedly prescribed by a doctor. in reality you only fill a few question questionnaire and then you get charged and shipped a 5 month supply of numerous pills. The concepts is to be month to month so it is very upsetting they decide to charge and ship 5 months, as a patient I would prefer to check how am I feeling after the first month. in this case it was obviously a big proble, as I felt anxious, fatigued, depressed and had extremely bad headaches. I tried getting in touch but again is only a few questions questionnaire followed up with a generic note from a registered nurse. there is no actual contact with any health care provider. After I let them know how bad am I getting and completely stopped to take the medicine (that I already had paid for so many months in advanced) And now they just refill the prescriptions and ship another 5 month supply WITHOUT EVEN CONSULTING ABOUT MY HEALTH. This is a MEDICAL SCAM. I obviously want my money back but I feel that there is no control over the strong medicines this so called company just shoves to people without any medical regard.

  

  Business Response

  Date: 07/25/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 5 month supply of medication on March 1, 2025. On July 19, 2025, Hers withdrew $395 from my bank account without any prior notice or authorization. I only became aware of this charge when I received an email on July 20, 2025, stating that my order was preparing to ship. I immediately contacted their customer service and requested that they cancel the order, especially since it had not yet left their facility. My request was denied, and they insisted on moving forward with the shipment despite my timely communication.Additionally, the initial order arrived in the evening on March 12, 2025 meaning the soonest I could begin the medication would be March 13th. So not only is the July 19th charge premature by almost 2 weeks from the 5 month **** of my initial purchase, but nearly a month before I would be in need of a medication refill. In summary, this company charged me early for a product I did not authorize, provided no advance notice, and refused to cancel an order that had not yet shipped. I believe this practice is misleading and unfair to consumers.

  

  Business Response

  Date: 07/24/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 07/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They auto reordered my prescription without my approval.They would not issue refund for product.Caused bad intestinal and stomach issues, so that is the reason I could no longer take.

  

  Business Response

  Date: 07/24/2025

  Hey,
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  We have followed up with you via email and look forward to your response. 
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase online with Hers for supplements - I noticed a pending charge on my credit card and reached out to cancel the renewal of the subscription. The next day I received an email with tracking of shipment. I again reached out to dispute - was told that the renewal had already been sent to the pharmacist and could not be refunded. I was chastised and told that I should have notified them 48 hours before it renewed. There was no warning that the product was renewing - obviously that was intentional, as you cannot cancel something you do not know is about to renew. I reached out again to dispute, as the item in question has yet to actually be shipped - status is "awaiting carrier pickup" - again was told it could not be stopped.

  

  Business Response

  Date: 07/23/2025

  Hi *****,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response. 

• Initial Complaint

  Date:07/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20, 2025 I was notified that I had been charged $150 because my RX was refilled and was soon to be prepped for delivery. This was a bit of a surprise, as I had not previously received any communications via app notifications, text, or email that my RX was either going to begin processing soon or that my RX was even being filled. There had been no attempt to make me aware that I was to be charged soon, and it was only when I reviewed the order that I realized that the order began processing 3 days prior on July 17th. The timing of all of this felt off to me, as my first order was made May 2nd for a ******************************************************************* my understanding. Anyway, I reached out to the company that same day and their response was simply that they needed 48hrs notice before orders begin processing, and that despite the order not having been fulfilled by the pharmacy at the time, there was no way to cancel or provide any form of refund. This honestly kind of threw me off, because my understanding was that it was already being prepped for shipping, and this was different. I asked that since it hadn't been filled by the pharmacy, if they could cancel the order before it began being filled. To which they just restated they couldn't cancel due to not having prior notice. They could only assist me in cancelling future orders. They proceeded to tell me, essentially, that I should have kept better track of when my next order would have been due, and to consider this for next time. I went ahead and cancelled my subscription as this was all too much for me. Shortly after this, I received a message from their team telling me my RX was just completed by the pharmacy and would be shipping out to me the next day, which honestly just added insult to injury. Overall, this whole ordeal was very frustrating. I'm left very disappointed with their support team, and feel they weren't very helpful or made any effort to assist me in any way.

  

  Business Response

  Date: 07/23/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 07/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm trying to cancel an order and a subscription made less than 48 hours ago. The website says that nothing has even shipped yet, but the Customer Support is pretending that they called a pharmacy and confirmed that it was already made up and waiting. This is on a Monday morning, and time between my message and their response was literally 3 minutes. I just want my money back, and for these guys to stop lying to me.

  

  Business Response

  Date: 07/22/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  
  

  
  

• Initial Complaint

  Date:07/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for my subscription to be cancelled. Order was still sent and they refuse to let me send it back (even though its unopened).This happened in the past as well.

  

  Business Response

  Date: 07/20/2025

  Hi,

  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.

  The Hims & Hers Team