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Important information
- Pending Government Action:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Federal Trade Commission, et al. v. Hims & Hers Health, Inc., Case No. 3:26-cv-7871 (N.D. Cal.)
The following summarizes allegations in a pending government action. The allegations have not been proven, and the case has not yet been resolved.
On July 29, 2026, the Federal Trade Commission (FTC), the People of the State of California, and the Utah Division of Consumer Protection filed a lawsuit against Hims & Hers Health, Inc. in the U.S. District Court for the Northern District of California (Case No. 3:26-cv-07871).
According to the complaint, the company charged consumers for prescription subscriptions without their express informed consent, failed to clearly disclose subscription and refill charges or provide simple cancellation methods, and shared consumers' sensitive health information with third-party advertising platforms despite privacy-related representations.
The government is seeking a permanent injunction, monetary relief, and civil penalties. The case is pending.
- Customer Complaint:
BBB’s profile for Hims Inc. was created in January 2018. A review of the company file was done in September 2025. Complaints on file concern issues with cancelling orders and refund requests.
BBB recommends users to review the Terms and Conditions, with special attention to Subscription Products and Services, as well as their Refund Policy.
For additional support, please visit Him & Hers, Inc. Contact Us.
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