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            Business ProfileHims & Hers Inc.

            Health and Medical Products
            BBB accredited business

            Additional business information

            Additional Info:
            When reaching out to the Better Business Bureau with your concerns, please use the email address associated with your Hims & Hers account. 
            See all additional business information

            Contact Information

            2269 Chestnut St # 523

            San Francisco, CA 94123-2600

            Visit Website
            (800) 368-0038

            Customer Reviews

            3.89/5

            Average of 3,170 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            677 complaints closed in last 3 years

            518 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/22/2018

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Hims offers men’s health and wellness products and prescriptions.

            Products & Services

            Anti-aging treatment, Acne treatment, Finasteride 1 mg, Minoxidil, Multivitamin gummy supplement, Shampoo, Sildenafil, Valacyclovir

            Business Details

            Location of This Business
            2269 Chestnut St # 523, San Francisco, CA 94123-2600
            BBB File Opened:
            1/29/2018
            Years in Business:
            10
            Business Started:
            12/30/2013
            Business Incorporated:
            7/6/2017
            Accredited Since:
            2/22/2018
            Type of Entity:
            Corporation
            Number of Employees:
            101
            Alternate Business Name
            • Hims, Inc.
            Related Businesses
            Business Management
            • Mr. Joe Spector, Vice President of Operations
            • Mr. Andrew Dudum, CEO
            Contact Information

            Principal

            • Mr. Joe Spector, Vice President of Operations
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            677 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I have serious concern about how quickly a treatment was prescribed and how quickly apparently my whole medical history, prescriptions, and concerns were reviewed (<5 minutes) without any direct contact or discussion with me by a provider. My credit card was immediately charged $177 for a 90 day treatment that still hasn't shipped since (and which I still have questions about based on my prior medical history and experiences). I reported the provider who approved this to the ******** of ******* but my broader concern is with how Hims and Hers are operating in the *********** space.
            Read More
            Read 676 More Complaints

            Customer Reviews

            3,170 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Danny B

            04/23/2024

            Its been excellent. Ill continue purchasing from Hims Good price

            Hims & Hers Inc. Response

            04/24/2024

            Hey,

            Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, were always here to help! 

            The Hims & Hers Team


            Read 3169 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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