Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  Door Dash Food Delivery

  5825 Glenridge Dr # 214 Atlanta, GA 30328

• 

  Doordash

  16650 n kendall drive #212 Miami, FL 33196

• 

  DoorDash

  3152 Leavenworth St STE 2 Omaha, NE 68105

• 

  DoorDash

  5001 Brentwood Stair Rd Fort Worth, TX 76112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to update my original order, but when I realized it was placing an entirely different order, I hit the cancel or go back option. However, it still placed the order. I contacted support, which was very difficult to get through to someone, but when I finally did, they said I did not contact them within 3 minutes from when I initially placed the order, and they could not cancel it without losing about $30. THE BUSINESS wasn't open, and it was scheduled ahead of time for delivery. The agent argued with me about the timing, by the time he even understood the issue, it was already 20 minutes past. He disconnected after I asked for a supervisor. I contacted them again. I asked for a supervisor. They, too, did not bring up the correct issue. They disconnected too. And the 3rd agent also brought up the wrong order. At this point, we were past the point of cancellation. I told her to update the escalation notes and have the supervisor read the conversations before contacting me. THEY DID NOT. They brought up the same pizza issue. The order for cupcakes today was no pizza. Again, the order was made two days ago. By the time the supervisor called, I was strictly an hour after the second order was placed (ample amount of time to cancel it, but three agents and one supervisor wasted time by not knowing the issue - if they read what I wrote, there should have been no confusion). I want all these chats pulled and sent to quality or a team that accesses agents performance. The supervisor did nothing.

  

  Business Response

  Date: 06/18/2024

  Hi Malaura, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect. 
  
  As a one-time courtesy for the inconvenience regarding your order issue, we have issued ***** credits to your DoorDash account. Credits are available immediately and automatically apply to your next order. No additional compensation will be provided for this issue. We hope you find this resolution satisfactory. You are welcome to review again the terms within the link below if you wish. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  

• Initial Complaint

  Date:06/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple delivery orders that were incorrect, food delivered cold, drivers leaving the food in the yard and a cat got into it, I have even had my food left at my mail box beside the road and it was cold. The company does not offer refunds for these issues. Yet I pay a monthly fee for a service - and you get wrong orders, melted ice cream and poor service.

  

  Business Response

  Date: 06/18/2024

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  Based on our Terms and Conditions DoorDash is not obligated to provide refunds or credits but may ***** them on a case-by-case basis. This policy is indicated in Section 12, paragraph C, and can be located at the link below.
  
  ****************************************************************************************

  Additionally, if you would like for us to review a specific instance wherein you believe you are due compensation, please include in your response the merchant's name, the order date, the total charge, and the account's email ***************************?
  
  Best,
  DoorDash BBB Support
  

  
  

• Initial Complaint

  Date:06/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door dash stole my money on may 9th. They stated that they will issue a refund in ***** business days. It have now been 35 days since I ordered my food and doordash stealing my money. I never received a refund nor did I receive my food. They continuously lie and state that they will issue my refund but has yet to do it. Im am currently on the phone with doordash but the gentleman is not doing his job. He is not speaking he is not getting his supervisor. The lady before him is as caught in a lie stating the store does the refund but I have contacted the store and corporate office and both stated the delivery service is thru doordash and they handle the delivery and refunds.

  

  Business Response

  Date: 06/17/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We sincerely apologize for the experience you had while using our service. 
  
  We certainly understand your frustration in this situation. Unfortunately, in the case of this order, because the order was purchased and made payable to Wendys, a refund can only be processed from them. ****** will need to get in touch with us to begin the refund process for any delivery fee compensation which would be forwarded to you should the claim go through. 
  
  If you would like for us to provide DoorDash credits your account or a ********************** gift card in replacement of a refund from ****** please reply to this claim with the email address and phone associated with your DoorDash account.
  
  Again we apologize for any inconvenience this may have caused. And we hope this information was helpful. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21849807
  
  I am rejecting this response because:

  I have already contacted Wendys multiple times, and they stated because it was delivery through the app and door Dash is the company who handles the delivery part that it is their responsibility to give me back my money. I have reached out to corporate of Wendys as well, and still waiting back for a response.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 06/18/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We sincerely apologize for the experience you had while using our service. 
  
  We understand there has been confusion on where the refund comes from for this order. Since the order was place directly on the Merchants website they house the payment for this order. If you would like a full credit to your DoorDash account as a refund for this order, please confirm your DoorDash account with the phone and email. 

  Again we apologize for any inconvenience this may have caused. And we hope this information was helpful. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 06/18/2024

   
  Complaint: 21849807
  
  I am rejecting this response because:
  

  I have already contacted customer support and corporate ****** of ******* They both stated that it is DoorDash his responsibility to issue a refund
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 06/19/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are restating the following information as there appears to be some confusion regarding the following information about your order and how to proceed in receiving credits as compensation for this order issue. Again, if you wish to receive a refund, you will have to work with the merchant you placed your order with and where it was made payable to, *****'s. If you wish to review again the following and how to proceed with DoorDash credits, please see below. 
  
  We certainly understand your frustration in this situation. Unfortunately, in the case of this order, because the order was purchased and made payable to ******** a refund can only be processed from them. 
  
  Alternatively, if you would like for us to provide DoorDash credits your account or a ********************** gift card instead of a refund from *****'s please reply with the email address and phone number associated with your DoorDash account.
  
  Again we apologize for any inconvenience this may have caused. And we hope this information was helpful. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

  Customer Answer

  Date: 06/20/2024

   
  Complaint: 21849807
  
  I am rejecting this response because:
  
  once again, like Ive said prior, I havent been in contact with ****** customer service for now keep stating that it is DoorDash his responsibility to refund the money. I dont want no credit I dont want no gift card I want my money. *** waited a month and a half now after you stated that you guys would be refunding my money within 10 to 12 business days
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/14/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/14/24 I placed a delivery order via the Buffalo Wildwings app. I received a text notification that a Doordash driver picked up my order and was heading to my location. A minute later I received a test stating the driver Canceled my order. I called Buffalo Wildwings and spoke with the ** ******* who stated that the driver showed ID and they gave him my order. ******* stated that I had to contact Doordash for a delivery due to they gave the order the driver per procedure. The order was for ***** and I gave a 3.00 tip. As I was hosting a work event, I had to place another order for ***** which was delivered by Doordash. I am requesting that the driver who stole my food be immediately counseled due to the food was not delivered to me or returned to Buffalo wild wings. I had to place two charges for the same order on my credit card in the same day which is unacceptable. I also had to wait over 2 hours for the food which delayed my work meeting as I previously scheduled a meal for the team. I called Doordash multiple times and they told me that the store had to refund me and that one of their supervisors would call me back. I was placed on hold for several minutes with Doordash, my call was disconnected and today 6/14 I spoke with another Doordash agent who could not transfer me to a supervisor and told me that the supervisor would call me back after our call ended. I still have not heard from a Doordash supervisor. I called Buffalo wildwings back again and they agreed to refund me the first order, but they recommended that I continue to pursue Doordash for the refund of the second order due to the poor service

  

  Business Response

  Date: 06/17/2024

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. We sincerely apologize for the experience you had while using our service. 
  
  We certainly understand your frustration in this situation. Unfortunately, in the case of this order, because the order was purchased and made payable to Buffalo Wild Wings, a refund can only be processed from them. Buffalo Wild Wings will need to get in touch with us to begin the refund process for any delivery fee compensation which would be forwarded to you should the claim go through. 
  
  If you would like for us to provide DoorDash credits your account or a ********************** gift card in replacement of a refund from Buffalo Wild Wings please reply to this claim with the email address and phone associated with your DoorDash account.
  
  Again we apologize for any inconvenience this may have caused. And we hope this information was helpful. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 06/17/2024

  Better Business Bureau:

   

  I would like the DoorDash credit please. My email is ******************* and my phone is ************

  Please leave the case open until DoorDash applies the credit to my DoorDash account 

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/18/2024

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience was less than perfect. 
  
  We issued DoorDash credits to your account in the amount of $50.00. This amount is aligned with the details of your order. These credits are available immediately and will automatically be applied towards your next order.
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 06/18/2024

   
  Complaint: 21849546
  
  I am rejecting this response because:  The $50 has not been applied to my Doordash account.  I logged in several times, cleared my history/cache, and I tried placing a new order via my Doordash app and no credit was available immediately.  Can you please verify and properly apply the credit to my account?  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/18/2024

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support.

  Our apologies we can confirm credits have now been applied to your account in the amount of $50.00. These credits are available immediately and will automatically be applied towards your next order.
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door Dash has wrongly closed my customer account. The only explanation they will give is that I violated the customer terms and conditions but will not tell me what the violation is. I have had no issues prior with ordering. I explained to them that the account is valid and is mine however they refuse to reopen my account or investigate any further.

  

  Business Response

  Date: 06/18/2024

  Hi Niki, 
  
  Thank you for contacting DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter. 
  
  Unfortunately, we are unable to approve your request due to the activity that violates our Terms of Service. To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  
  

  Customer Answer

  Date: 06/18/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have done nothing against the customer terms and agreements. I simply tried to place an order, then received an error, the it deactivated my account. I used my card, with my account, with my email, with my device.  No one has used my account and the all transactions were legitimate.  If I did something in error I wish the business would 1- tell me what the issue is and 2- give me a chance to correct it. I have been a customer for 3 years with no issues until now. 

  
  
  
  Sincerely,
  
  
  
  Niki F*****

  

  Business Response

  Date: 06/19/2024

  Hi Niki, 
  
  Thank you for contacting DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter. 
  

  Unfortunately, we cannot approve your request as it violates our Terms of Service. We are unable to share the specifics of the deactivation reason. To prevent any confusion, here is our Consumer Terms of Service for your reference, so you can review the terms you agreed to when signing up for your DoorDash account.
  

  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  
  
  

  Customer Answer

  Date: 06/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have not violated any of the terms and conditions. 
  
  
  
  Sincerely,
  
  
  
  Niki F*****

  

  Business Response

  Date: 06/21/2024

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect.  Thank you for taking the time to provide your feedback so that we could assist on this matter. At this time a resolution has been provided according to DoorDash policies. We are unable to assist further and consider the matter resolved.
  
  For any additional questions you may reach out to our Support team.
  We appreciate your continued support and patience as we look into innovative ways to improve our service.
  
  Best,
  DoorDash BBB Support

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-13-2024 I placed an order for food that I never received. I waited outside for the driver in the rain, who never arrived at my address. I texted the driver that he needed to come to the front of the building. Because I requested that my food be hand delivered to me. However, I received a text stating, He doesn't trust me. Once I received that text I disengaged from the conversation. Because I don't argue, nor do I put myself in situations that are not safe. So I informed the driver to keep the food and I will request a refund. However, the driver stated that he would turn around and return. But he never did. Not only was the driver's conversation strange, but it was off putting and disturbing. When I called Door Dash to voice my concerns and obtain a refund. I received no help and I was denied my refund in the amount of $54.00. So the company and the driver has stolen the food and my money. I want a full refund back to my credit card.

  

  Business Response

  Date: 06/18/2024

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued a refund to your account for the amount of $53.92. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-10 business days. 
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a wrong item and reported it. The item cost $3.43. I was offered a refund or door dash credit of $2.97. I refused and said I would like the entire amount. Via customer service chat I was told I would receive the full $3.43 as a one time courtesy ?!Instead, I received the $2.97 as a door dash credit. I attempted to talk to a manager and was told there were none to talk to.

  Customer Answer

  Date: 06/14/2024

   

  The company refunded me tonight after I filed a complaint.

• Initial Complaint

  Date:06/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6, 2024 DoorDash was to reimburse me $25.54 for a bad / missing order. DoorDash emailed me that my refund will appear in my account within 5-6 business days. It never did. Today is June 13 and they never gave me my refund back. They are total thieves. Even the restaurant manager, myself and DoorDash was in a three-way call where the manager ordered them to refund me. After that DoorDash sent the email to me that I should receive my refund within 5-6 business days and I never did!!DoorDash is a garbage company that steels from people and lies, how are they still in business. Additionally I am going to call the restaurant everyday from today and complain and scream. You are not getting away with your lies DoorDash!!!!! Garbage scammer company

  

  Business Response

  Date: 06/15/2024

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 

  In review of your recent communications with our Support team I would like to confirm that indeed our agent's issued back to your original form of payment the quoted amount of $25.54. I want to apologize, however, if this amount has not yet been issued back to your account. 

  The timeframe referenced is an estimate of time that funds should be expected to be seen on your end. However, the actual timeframe does vary depending on your banking institution. As we have verified that all funds have been issued, please inquire with your banking institution for the most up-to-date status of funds.

  Lastly, thank you greatly for your patience and understanding during this time. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best, 
  DoorDash BBB Support
  

  
  

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Part of my refund for my Food Lion order was issued in credits. I did not pay with credits and want a refund to my card. There is $6.22 in credits that should have been processed as a refund to my card. Which I have contacted about 4 different times. They keep telling me they have exchanged the credits for a refund , but never actually do it. I want the $6.22 credits exchanged as for a refund to my card.

  

  Business Response

  Date: 06/17/2024

  Hi ****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have exchanged the remaining $6.22 in credits to a refund.  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 06/19/2024

   
  Complaint: 21845436
  
  I am rejecting this response because: They still haven't refunded the $6.22 even though they keep saying they have. It should not require this much to get my refund. It is clearly deceptive practices to force people to take credits instead of their money back via refund. I did not pay with credits so why would i want a credit as a refund. It has been 2 weeks now.  If my money is not refunded to my card i will have no other choice but to dispute the charge with my bank. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 06/25/2024

  Hi ****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience was less than perfect. 
  
  We apologize for the inconvenience as the system didn't process the refund. We pushed the $6.22 through, you should see this reflect 3-5 business days. We have issued $15 in credits to your account for the inconvenience. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:06/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had several issues with door dash but the last time was my final one. I ordered food from ********* the pizza was correct. I ordered boneless wings with sauce majority of the wings had no sauce. I contacted support they tried to give me 3 dollars. This company charges all these ridiculous fees we pay them. The least they can do is accommodate you when your food is wrong. Instead they steal most of your money. The chicken alone was 22 dollars so why would I accept 3? I would like a refund of ***** that was the cost of the chicken.

  

  Business Response

  Date: 06/15/2024

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued a refund to your account for the amount of $27.32. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-10 business days. 
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  DoorDash BBB Support