Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
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  DoorDash

  C-390 Osborne St Winnipeg, MB R3L 1Z9

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  DoorDash

  502 - 67 Mowat Ave Toronto, ON M6K 3E3

• 

  DoorDash

  2108 South Blvd STE 106 Charlotte, NC 28203

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  Doordash

  16650 n kendall drive #212 Miami, FL 33196

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through DoorDash, and the driver never delivered my food. They failed to follow the delivery instructions and did not provide any delivery photo or confirmation, which is required by DoorDash policy. I waited for the order and checked thoroughlynothing ever arrived.I contacted DoorDash support, but the resolution provided was unsatisfactory. I am requesting a full refund for the undelivered order and better accountability from the company regarding their delivery practices and driver standards.This experience caused inconvenience, and I feel the company has not taken proper responsibility.

  Customer Answer

  Date: 07/29/2025

  I like to confirm that Im satisfied with the resolution provided by the bbb department. The issue has been resolved and no further action is needed on my end. 
  

  Thank You for your assistance.

  Best Regards,

  ***** *.

  ******************************

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on June 21, 2025 with DoorDash for a Domino's Delivery. I tracked my order through the app and allowed more than enough time for the order status to change from pending to in process to picked up for delivery. The time came and went. I was very hungry because I had ran a 50K ultra marathon that day so I was anxious to get my food. I ended up calling the store to see if they had received my order, however I was told they did not have any orders matching what I was describing. Frustrated and hungry, I cancelled the order on DoorDash assuming it would be easy enough to get a refund since the store hadn't ever received my order. When I contacted DoorDash regarding the issues they refused my request twice in the chat. Finally someone actually called me, but she too informed me that I'm out of luck and would have to take it up with Dominos. Well, ******* did not receive my order. I dropped it because I was on vacation and wanted to focus my time and energy on being with my family. But now I want to revisit this because I paid $56 for pizza that I never received and DoorDash has been overwhelmingly difficult to deal with.

  

  Business Response

  Date: 08/01/2025

  Hi Sasha, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued compensation to your account in the amount of $56.63. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  
  DoorDash BBB Support

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for alcohol with DoorDash on July 16, 2025 for $48.59. I was on an island that requires deliveries to be dropped off at a ferry dock and will be received by the men working there. I spelled out those details in a text to the Dasher. He showed up and asked for an ID. The employee told the dasher that he had to go to his car and grab his ID. The Dasher immediately took off and marked the order as undeliverable. I called multiple times and he hung up on me without uttering a word. I did not receive my order was charged an undeliverable fee as well as a service fee, but at least the driver got his tip. It appears that whatever compensation the dasher receives for an undeliverable order incentivizes marking it as such. I contacted customer service and they indicated that "their policy", stipulates that once the order is marked undeliverable there's no force on earth that can undue it. As I attempted to revolve the complaint, they stated that they cannot help and thanks for contacting customer service and cut off the chat. They went so far as to state the following, "Rest assured, we have recorded this feedback and will send it over to the Dasher for further review." That will certainly help to resolve the charge for $38.80 for the delivery of nothing.

  

  Business Response

  Date: 07/31/2025

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued compensation to your account in the amount of $38.80. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  
  DoorDash BBB Support

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on July ******* with door dash wendys upon arrival I noticed i had been charged more than I should have I contacted door dash and was spoken to very rudely by a supervisor I told them the items from wendys were on sale promotion I was charged more than I should have the restaurant total was$10.30 door dash delivery 1.99 service fee 1.78 and 3.00 for tip should be ***** total with all fees however they charged me ***** I called door dash the supervisor was very rude swore at me and said he isn't f****** fixing the issue this needs to be resolved door dash is ripping us customers off now because of ******************** attitude and threats i request a full refund not just was was over charged

  

  Business Response

  Date: 07/31/2025

  Hi, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund of 24.61.  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  ****************************************************************************************

  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  If doordash was an honorable company when a customer complaint they were over charged should honorable it instead of arguing 
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from **** breakfast on 07/21/25. The dasher marked my order as delivered but never came on my property. I have cameras and checked around that time. I looked everywhere and the food is nowhere to be found. The dasher stole my food and mark it as delivered. My instructions are always leave at door which requires a photo to be taken and the dasher took no photo. I reached out for my refund and was denied so I am reaching out here for assistance

  

  Business Response

  Date: 07/31/2025

  Hi, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  The appeal has been approved, and a refund of $19.34 has been issued to the original payment device.  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the course of the last several months I have received 3 doordash gift cards as gifts. Doordash despite having looked them up on several occasions and said they were active they do not work in the system and Doordash has refused to honor them. I called 5 different times and talked to different people: 2 of them hung up on me 2 of them offered to help but then did nothing the final one told me that my only option was to find out where the cards had been purchased and attempt to return them there. The value of the 3 cards is $65; 1 of the doordash employees told me he would put a credit on the account for that amount but did not do so. It was after that I was told I would have to just return them to where they had been purchased which of course I did not know since I had been given them as gifts.

  

  Business Response

  Date: 07/31/2025

  Hi *****,

  
  Thank you for contacting DoorDash BBB Support. 
  
  We issued DoorDash credits to your account in the amount of $65.00. These credits are available immediately and will automatically be applied towards your next order.
  
  We thank you for taking the time to provide feedback about your experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.
  
  Best,
  DoorDash BBB Support

  
  

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My orders are canceled, wrong, dropped off at the wrong house all the time! We are still paying fees after we paid for the service. I asked to cancel and receive a refund and they said no! They have ridiculous service and charges so I want my refund! I paid 96$ for a year not knowing I would not be refunded they did not say that!I am attaching just a few of the issues as of lately! One example our food from *********** all the burgers were wrong they cost $22 plus fees and too the credit they offered was 15? Seriously! I tried to cancel then but they made it right! The other night we ordered from dollar store and they canceled last minute while texting with the door dasher! I should not have to pay for such awful Service!

  

  Business Response

  Date: 07/31/2025

  Hi, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have canceled your dashpass membership, so you will no longer be charged annually. Moving forward you will still have dashpass benefits until April 2025. We have issued a refund of $96.  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 

  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  

  
  

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from DoorDash on July 5th. The restaurant was Chef China. Whenever my dasher got to the store, he sent me a photo and message showing the store to be closed for the week. The order had to be canceled as there was no option to select for this situation. I spoke with chat support, the only was to contact them. The agent promised me a refund for the food I was never able to get, stating that he already transferred the credits amounting to $33.98 to my payment method and it will reflect in 5-7 days. That never happened. Its now July 20th and I still havent gotten a refund, this is essentially, theft from the DoorDash company. I spoke with chat support today and they only said they could file another repeal and to wait for an email. I explained I no longer have access to the email associated with my DoorDash account and they did not provide me with another option. So far a chat agent has lied to me, and the company has stolen from me. They have not resolved this very simple problem. I have abundant proof of screenshots of the dasher sending the picture of the store closed sign, and the promised refund transfer.

  

  Business Response

  Date: 07/30/2025

  Hi, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund of $33.98.  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on July 20th for a sandwich without meat. The sandwich arrived full of meat. When I clicked the help box to submit a complaint, the only option was a credit or refund for $2.88. My order was $13.52 with a tip of $1.50. I cannot eat the sandwich and therefore should not have to pay for any of this transaction. This is not the first time this has occurred, in fact this happens often with Door Dash but never with **** Eats or Grub Hub. In addition when there are problems there is not refund option or option to escalate. This is predatory and not okay. On February 7 of this same year I was charged $18.52 for a bowl from El Pollo Loco which arrived full of chicken. This is not lettuce missing from a sandwich, this is an allergy and health concern. In the occurrence from Feb 7, the only option was a substandard credit as well. Please hold this company accountable for forcing customers to take substandard recovery in their interest of profit over health.

  

  Business Response

  Date: 07/30/2025

  Hi, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund of $13.52.  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 

  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 

  ****************************************************************************************

  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  

  
  

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from DoorDash on Friday 18th of July, for my grandma we tried to order ********* for a total of $33.11 , the app was glitching and wouldnt put the order through, so I closed the app, and reopened and reordered. The final attempt went through, and once it was delivered I saw received a second dasher texting me to get the food, I was confused and said we already got our food. Come to find out the order went through twice and charged my grandma twice. I called customer support and told them what happened, that we were charged for two orders only received one and it should have only been one order. They denied my refund saying they dont believe it was a mistake . We didnt get the second food order the driver kept it! And we didnt need two exact orders we only wanted one. They are yet to give any refund and I want my grandma to be refunded. This is wrong , it is clearly a mistake order it was for the exact same thing same price down within minutes of eachother. Please help me get my grandmas money back, DoorDash is refusing her refund and we never even got the second meal that basically stealing.

  

  Business Response

  Date: 07/31/2025

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued compensation to your account in the amount of $33.11. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  
  DoorDash BBB Support

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****