Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  DoorDash

  901 Market St. Ste 600 San Francisco, CA 94103

  
• 

  DoorDash

  C-390 Osborne St Winnipeg, MB R3L 1Z9

• 

  DoorDash.com

  Online Winnipeg, MB R2N 1M6

• 

  Door dash

  2428 Wisconsin Ave NW # 3D Washington, DC 20007

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday morning I placed a DoorDash order for breakfast from **********. When I received the order it was not my order. I ordered the sausage gravy biscuit meal a sausage biscuit and a honey packet. What I received was two sausage burritos and a steak bagel. I called DoorDash and they received to help me or give me a redelivery I lost 13$ and the DoorDash company refused to help like it states in their policy.

  

  Business Response

  Date: 06/22/2024

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 

  Based on our Terms and Conditions DoorDash is not obligated to provide refunds or credits but may ***** them on a case-by-case basis. This policy is indicated in Section 12, paragraph C, and can be located at the link below.
  
  ****************************************************************************************
  
  However, as a courtesy, we have issued a refund to your account for the amount of $13.63. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-10 business days. 
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  DoorDash BBB Support
  

  
  

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a DoorDash Pass membership that I did not sign up for. I have contacted them several times to get it removed but they denied me because they said I ordered using it. I didn't even know it was being used. I was just charged for it yesterday, June 18, 2024.I have medical issues and have found it convenient to use but will never use it again. I'm on a budget and want a refund.

  

  Business Response

  Date: 06/21/2024

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued a refund to your account for the amount of $96.00. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-10 business days. 
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  DoorDash BBB Support
  
  

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Door Dash for deliver. I was told delivery was available. This was the second time for this issue. As it turns out there was no driver available for the delivery so the order was canceled after over an hour of waiting for the order that was promised. If there is no Dasher available the order should not have been offered. I was promised a deliver that did not happen. Door Dash should alter their delivery option to reflect when a driver is not available so people to not place orders that are not deliverable. I would like Door Dash to remove the delivery options when dashers are not available so that I am not purchasing something that is not available in the future.

  

  Business Response

  Date: 06/20/2024

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. Since our Dashers are contractors, although there may be ******** available, they do have the option to accept or deny the order presented to them. We can confirm this is what occurred in the instance related to your order. 

  As we build out the availability of Dashers in your area, we appreciate your patience and for taking the time to provide your feedback. Additionally, as a courtesy, we have issued $20.00 in DoorDash credits. These funds are available immediately and will be automatically applied to your next orders.
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  DoorDash BBB Support
  

  
  

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6, 2024, I placed an order for **** via DoorDash at 12:49 am I ordered a "Build Your Own Omelet" meal which is an omelet with peppers and onions and a side of hash browns. When I received my order after 1 am, I believe **** on Assateague Dr in ****** MD locks its doors and only fulfills orders for delivery. The omelet was a ****** omelet consisting of different types of meat I would never order, considering I'm a vegetarian. I couldn't eat the omelet so I took it back the next morning. On June 7, 2024 8 am I went to the **** on Assateague Dr in ****** MD talked to a manager, and explained I didn't want another omelet just a refund. The African American manager with dreadlocks stated the money would be back on my card in 3 business days. The weekend when I realized it hadn't gone back on my card I went back there on Saturday, June 15, 2024, and spoke with a Hispanic/Latino female manager. She stated I'd need to contact DoorDash to get a refund. When I called DoorDash via the number on the receipt I spoke with *********** who stated they would escalate my case to a specialist and review a refund and I would receive an email confirming that in 12 hours. I instead recieved an email that stated they reviewed my case and decided to deny my refund. I called *********** again and she stated another email would be sent because they are escalating my case. I haven't received anything else except for a survey from both **** and DoorDash asking me how my experience was. Safe to say it was horrible. I'd like a refund for the omelet I couldn't eat and so therefore returned back to the store. The amount I paid was ***** (***** for the meal to ****, 3.00 for DoorDash service fee), 1.04 for taxes, and 2.00 tip. I'm asking for the 20.26-5.00 (for the hash brown) so a total refund of *****.

  

  Business Response

  Date: 06/20/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect. 
  
  We issued compensation to your account in the amount of $23.30. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 06/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against DoorDash for two incorrect orders and denial of refunds.1.Order on June 16, 2024: I ordered 24-piece wings from Roosters Chicken and Waffles for $35.19 but received only 20 wings, and the bag appeared tampered with.2.Order on June 18, 2024: I ordered 20-piece wings from ***** for $25.36 but received only 16 wings.I immediately contacted DoorDash support for both orders and provided evidence, yet my refund requests were declined.Resolution Requested:I seek a full refund for both orders, totaling $60.55, due to unprofessional service and missing items. I also request that DoorDash review their quality control and customer service processes.Complaint Summary:Despite contacting DoorDash support and escalating the issue to a supervisor, I have not received a satisfactory resolution. Your intervention is necessary to resolve this matter and ensure I am refunded for the incorrect service provided by DoorDash.

  

  Business Response

  Date: 06/25/2024

  Hi ***, 
  
  Thank you for contacting DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter. 
  
  Unfortunately, we are unable to approve your request due to the activity that violates our Terms of Service. This decision is final. No compensation will be provided at this time. To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21870491
  
  I am rejecting this response because: When the food arrived, it was cold, improperly packaged, and several items were missing. This was clearly not the quality or service I expected. This incident caused significant inconvenience and financial loss, as I had to order replacement food from another source. The overall experience has been extremely frustrating and has diminished my trust in DoorDashs services.
  
  I kindly ask the BBB to review my case once more with the additional information provided. I am hopeful for a fair resolution and appreciate your time and consideration in this matter.
  
  
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 06/27/2024

  Hi ***, 
  
  Thank you for contacting DoorDash BBB Support. We are restating the following information as the decision below is final. You are welcome to review again the terms within the link below if you wish. There is no further information we can provide at this time. 
  
  Unfortunately, we are unable to approve your request due to the activity that violates our Terms of Service. This decision is final. No compensation will be provided at this time. To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 21870491
  
  I am rejecting this response because: I dont feel that this is fair. Do to me being a customer.
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 07/01/2024

  Hi ***, 
  
  Thank you for contacting DoorDash BBB Support. We appreciate your feedback! However, the prior decision stands. There is no further information we can provide at this time. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 21870491
  
  I am rejecting this response because:
  I feel the customer service wasnt met
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18th, I placed a delivery order with DoorDash from a restaurant called ************. I ordered a ************ and a Diet Coke. Upon delivery, the first thing I noticed was that my Diet Coke wasnt included. Then I noticed that I wasnt given the correct pizza.I first tried to call my dasher, but they didnt answer the phone. I then called the restaurant three times, but they also didnt pick up. Because neither the dasher nor the restaurant answered, I contacted DoorDash via the app chat. I informed them that I was missing my Coke and had been given the wrong order. I provided picture proof so DoorDash could see what was delivered, only to be told that DoorDash wouldnt refund me. I was confused because I had provided picture proof, so I filed an appeal request, which was also denied.I immediately reached back out to support and asked for a supervisor, only to be told that it would take two hours to speak with a supervisor over the phone. I asked to speak with the escalation team to understand why my refund was denied, only to be told they dont have a phone number. I then called and was told that my refund request was denied and that there wasnt a supervisor on duty, so Id have to wait ***** hours to speak with one. I reached out on ******* and never got a response to my DM. At this point, my bank will be contacted if my money isnt fully refunded. DoorDash continues to mistreat its customers while allowing its drivers and restaurants to do whatever they want. After this experience, I wont be using DoorDash again. Refund my money, or I will contact my bank and get my money back from them. I want a full refund.Account email: ********************** Account phone number: ************** Like I said, I just want my money back, and I wont be using DoorDash again. If my money isnt refunded, I will have no choice but to call my bank and file a dispute. It seems as if DoorDash prefers to steal from its customers rather than refund them.

  

  Business Response

  Date: 06/21/2024

  Hi ****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect. 
  
  We issued compensation to your account in the amount of $21.28. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 06/23/2024

   
  Complaint: 21870268
  
  I am rejecting this response because: I havent received my refund and would like a confirmation email to be sent that she is that I was refunded. If I dont get my money back by the end of the week I will be contacting a lawyer and calling my bank
  
  Sincerely,
  
  **** K

  

  Business Response

  Date: 06/26/2024

  Hi ****, 
  
  Thank you for contacting DoorDash BBB Support.  
  
  We confirmed a refund has been issued on June 20th, 2024. Please note that it may take some time for the refund to be processed and reflected in your account, depending on your financial institution. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding an issue with my recent grocery order through DoorDash. On June 14, 2024, I placed an order for chicken tenderloins but received chicken b****** instead. The Dasher informed me that he had to scan the tenderloins because the chicken b****** were not scanning in the app. This resulted in an overcharge of $12.27 on my order.Following this, I contacted DoorDash customer support on June 15, 2024. I was assured that the issue would be resolved by the end of the day, and I would receive an email confirmation. However, no email arrived. When I followed up again, I was told I would receive a refund for the overcharge and an additional refund for my DashPass subscription of $9.99. They promised an email by June 16, 2024, but once again, no email was received.On June 18, 2024, I contacted customer support for the third time and was informed that my case was under review. This ongoing issue has caused me significant frustration, and I am extremely dissatisfied with the inconsistent information and lack of resolution from your support team.Given the negligence and the runaround I have received, I am requesting a full refund for my entire order. I expect DoorDash to handle this matter promptly and ensure that such issues do not occur in the future.Thank you for your attention to this matter. I look forward to a swift resolution.The email on the account is ******************** and the name on the account is *********************************.

  

  Business Response

  Date: 06/21/2024

  Hi Valencia, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect. 
  
  We issued compensation to your account in the amount of $23.68. This amount is aligned with the details of your order. We have also refunded your Dashpass charge of $9.99. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21867704
  
  I am rejecting this response because: The amount to my EBT card has not been refunded as requested to part of the refund settlement. Then and only then will I be happy with the outcome.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/24/2024

  Hi Valencia, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued compensation to the **** card in the amount of $32.80. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 06/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/18/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Speedway on DoorDash around 3 AM in the morning I am missing a majority of my items including the Buffalo Chicken Rollers, ****************************** Butter Bites. I was only offered a refund of $6.00 I would like my full refund immediately. I am tired of paying for items I am not receiving and then being punished for reporting them as missing when they are infact missing. Either that or you need to stop hiring drivers who steal people's food.

  

  Business Response

  Date: 06/20/2024

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued a refund to your account for the amount of $14.94. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-10 business days. 
  
  Additionally, as a courtesy, we have issued $15.00 in DoorDash credits. These funds are available immediately and will be automatically applied to your next orders.
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  DoorDash BBB Support
  
  

  Customer Answer

  Date: 06/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered food from DoorDash on 6-9-23 from ********** ****** for $19.50 plus a $4.50 tip. I did not receive the food. DoorDash gave me a credit of $3.55 for the order. I have made 6 different appeals to get my money back with no response. There is NO ONE that will help me with this and I’ve been told there is NO supervisor to speak to.

  

  Business Response

  Date: 06/20/2024

  Hi Michelle, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect. 
  

  We issued DoorDash credits to your account in the amount of $25.00. This amount is aligned with the details of your order. These credits are available immediately and will automatically be applied towards your next order.
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  
  

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18th 2024 my doordash account was deactivated due to reasons I was not made aware of. I am attempting to appeal this however I am unable to find a support channel that is able to receive the appeal. This doordash account is a customer account that has regularly placed orders and would like to continue placing them in the future. The resolution I am seeking is the account reactivated

  

  Business Response

  Date: 06/20/2024

  Hi Daniel, 
  
  Thank you for contacting DoorDash BBB Support.

  We apologize for any poor experience while trying to resolve this matter. 
  
  Unfortunately, we are unable to approve your request due to the activity that violates our Terms of Service. To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support