Reviews
This profile includes reviews for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 9,702 Customer Reviews
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Review fromChad C.
Date: 11/23/2022
1 starI thought I was being charged $1.00 for technical help with my TV. Said nothing else about additional fees. After chatting with the technician and nothing could be done for my tv, I was charger $46 on top of the $1 fee. I feel like I was taken advantage of and dont want other customers to have the same thing done to them.
JustAnswer
Date: 11/24/2022
Hello ****,Customer satisfaction is very important to us, so I am happy to help make this right. I have refunded the $46 membership payment for you. The payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from the account because it was never finalized.Please let me know if you need further assistance.Best regards,*** at JustAnswer ************* ******************************** or call **********************Review fromShaniqua M.
Date: 11/22/2022
1 starI was asking about an issue i had about my dog. They told me I would be charged ****. But they actually charged my card 30 and every time I'm suppose to be "transferred" to a "supervisor" the chat disconnects. Horrible misleading companyJustAnswer
Date: 11/24/2022
Hello ********,We apologize that you had this experience with JustAnswer. I checked your account and found that the $29 membership payment was refunded yesterday, 11/23/2022. The funds are made available to the bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.Please let me know if you need further assistance.Best regards,*** at JustAnswer ************* ******************************** or call **********************Review fromJuan M
Date: 11/22/2022
1 starJust noticed that I was scammed by you charging me 34$ dollars per month.JustAnswer
Date: 11/23/2022
Hello ****,Thank you for giving us the opportunity to assist with your concern today. We are committed to doing right by our customers, so we would like to resolve this by providing a refund. I have refunded five $34 membership payments for you. You should see the funds on your end in 3-5 business days.Please let me know if you need further assistance.Best regards,*** at JustAnswer ************* ******************************** or call **********************Review fromRosella W
Date: 11/22/2022
1 starThe app said, $1 charge to card look at my account charged me $46.00. Couldnt resolve my problem. Did it my self .To Persistent For Me like harassment. Would appreciate my refund $46.00JustAnswer
Date: 11/22/2022
Hello *******,I apologize for your experience and I want to make this right for you. I have refunded the charges made to your account. I'm glad you were able to get your question resolved. Please let us know if we can assist you further. ***************, JustAnswer ************* For further assistance please contact us here:********************************** or *******************Review fromSue B
Date: 11/21/2022
5 starsI had HP printing problems on two different printers in my home. I called Just Answer without knowing their company at all. The man that helped me via Chat was amazing! ***** gave me several suggestions of things to try for each printer with different problems. He was right there asking if any of them worked, and how I was doing. I could not contact HP and was frustrated with their lack of customer service. ********************** was the answer to each of my printer problems. I would highly recommend them to everyone! I felt taken care of and that my questions, however simple, were totally answered! Both printers are up and running and i couldn't be happier!JustAnswer
Date: 11/22/2022
I am so glad both printers are working now. Thanks for sharing your experience!Review fromRob D
Date: 11/21/2022
5 starsThe veterinarian was very quick to respond with a solution when our puppy ate something he wasnt supposed to. The doctor also followed up with us on how our puppy was doing. I was impressed with this service and would recommend to any family that does not have a local veterinary office in their town.JustAnswer
Date: 11/22/2022
Thank you for the recommendation! We are available 24/7, so don't hesitate to reach out if you have questions in the future.Review fromSylvi R
Date: 11/21/2022
5 starsI was very happy...because my heart beat was so high. Was big release ******************** answered very fast. I call again if I need. Thank You very much .JustAnswer
Date: 11/22/2022
You're so welcome! I am glad the JustAnswer Expert gave you peace of mind.Review fromWilliam D
Date: 11/21/2022
5 starsI had an issue with being unable to open Office 365 Word files on my Mac. The specialist was patient and walked me through and found a fix for the problem in less than fifteen minutes. I'm able to open my Word files again, which is very important to me as a writer. Makes a huge difference. Well done.Review fromChris M
Date: 11/21/2022
5 starsThe tech gave me the information I needed to make the necessary decisions.JustAnswer
Date: 11/22/2022
Awesome to hear!Review fromMaryanne B
Date: 11/21/2022
5 starsMy 10 year old Golden Retriever ate a chocolate brownie!! Thanks to quick, professional, caring *******************, our ****** is just fine! Luckily, the brownie didnt contain enough chocolate to cause harm. Thank you for this wonderful service!!
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