Reviews
This profile includes reviews for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 9,720 Customer Reviews
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Review fromAllan L
Date: 12/04/2022
1 starjust a ripoff took 44 dollars out of my account it wasn't clearly stated would not give a refund im unhappy and will never give them another dime ripped me off
JustAnswer
Date: 12/04/2022
Hello *****,I apologize for your experience and would like to make this right for you. The membership fee has been refunded so you won't see any recurring charges. I hope ****** is doing okay. Please reach out if we can assist you further. ***************, JustAnswer ************* For further assistance please contact us here:********************************** or *******************Review fromJames D
Date: 12/04/2022
4 starsThe information I recieved was helpful. Service was good to. My only thing is I don't need a lawyer enough to pay the monthly fee.JustAnswer
Date: 12/05/2022
I am glad the JustAnswer Legal Expert was helpful! I'll pass your feedback to the team as well. Thanks for sharing.Review fromStan S
Date: 12/03/2022
4 stars******* went through the diagnosis methodically. We eliminated fuses and switched and determined the replacement main control board for the microwave was also bad. I got a second replacement board and the microwave is totally fixed. I paid a $5 sign up free, a $24 telephone chat fee and I gave ******* a $5 tip. I was then charged a $40 fee that I wasnt told about and didnt agree to. This stained an otherwise good experience.JustAnswer
Date: 12/05/2022
Hello ****,I'm so glad that ******* was such a great help! I apologize for your billing experience. I have refunded that membership fee so you won't see any recurring charges. I hope you'll be back on the site to ask questions in the future on a pay-per-question basis. ***************, JustAnswer ************* Please contact us here:********************************** or *******************Review fromMaribel C
Date: 12/03/2022
5 starsGave me peace of mind! After my 2 year old pup ate a chocolate chip cookie that we had left on top of the counter, I was able to communicate with a knowledgeable Vet that was able to give me straight forward answers. Thank you so much **************JustAnswer
Date: 12/05/2022
You're very welcome!Review fromMichael T
Date: 12/03/2022
5 starsWe started off texting then he offered to call. DO THAT!!! I described exactly what had happened (the water line broke) and that there were NO lights coming on. He said that it was probably the control module where the electricity plugged in and had gotten wet. H e then went on to give me the part number and emailed me the repair video. I could not asked for anymore from him as he was a very nice understanding person. ****** **** is the first one I will call!!!JustAnswer
Date: 12/05/2022
I am so glad ****** was able to direct you on how to fix your water line!Review fromElena K
Date: 12/03/2022
5 starsI was worried because my little pug/chihuahua mix ate a menthol throat lozenge. I received a quick answer - luckily, the brand I bought was all natural so the vet wasnt worried about poisoning. He told me to monitor my dog and go to emergency vet if she developed any serious problems. She was fine (but naughty)! Great service!JustAnswer
Date: 12/05/2022
Thanks for sharing your experience!Review fromDominic C
Date: 12/03/2022
5 starsThe wait was about one hour. The repair/fix was spot on the first time. The tech knew what she was doing. I would use them again.JustAnswer
Date: 12/05/2022
I apologize for the longer than usual wait time. I am glad that the JustAnswer Tech was ultimately able to fix your problem!Review fromGary S
Date: 12/03/2022
4 starsGood advice. Took so long to match question to vet without progress info or wait time info that I canceled my membership after finding advice elsewhere.JustAnswer
Date: 12/05/2022
I am sorry the wait time was long. The JustAnswer Experts strive to respond within a few minutes. I will pass your feedback to the team! I hope we can earn your business back in the future!Review fromBrenda B.
Date: 12/03/2022
1 starOn 12/3/2022, I originally contacted NAACP for attorney questions and was transferred to Just Answer. Upon responding to ***** (Assistant) she informed me that there would be a $5 charge in order to get started. I paid the $5 only to learn that I was also charged $46 membership fee. I was NOT informed of additional cost. When supposedly an attorney texted me, they asked for additional money just to chat with them however they wouldnt provide a name. This I believe is truly a scam to take your money and hoping you dont catch it. I immediately cancelled the membership and request that the $46 be refunded.JustAnswer
Date: 12/04/2022
Hello ******,I'm very sorry to hear this and I'd like to make this right for you. I have refunded the membership fee for you which cancels your membership. It sounds like you might have also seen an offer for a phone call which JustAnswer offers to all of their customers for our customers who would rather talk than type. This is completely optional. Please let us know if you need further assistance. ***************, JustAnswer ************* For further assistance please contact us here:********************************** or *******************Review fromHartmut J
Date: 12/03/2022
5 starsHi There ! I had no e-mail (after I did a Reset with Windows) but **** fixed it with great patience, expertise and speed ! *********************** :-)JustAnswer
Date: 12/05/2022
I am glad the JustAnswer Tech was able to fix your issue. :)
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