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Reviews

This profile includes reviews for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see

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JustAnswer has 2 locations, listed below.

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    Customer Review Ratings

    3.7/5 stars

    Average of 6,720 Customer Reviews

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    Review Details

    • Review fromLinda T

      Date: 09/02/2025

      5 stars
      Great help and suggestions. Polite and courteous. I appreciate the help.
    • Review fromkrissie d

      Date: 09/02/2025

      5 stars
      My lawyer answered my question very throughly! And quickly. He was very knowledgeable and very professional
    • Review fromTom B

      Date: 09/01/2025

      1 star
      Totally worthless site. Was trying to diagnose my washer controller on a registered Maytag site and accidentally was connected to this shady paid service. Quickly found them to be totally useless and immediately stopped chat. Now weeks later charged $40 for nothing. Good luck finding a real person to contact for refund/cancel bogus charges@$??!!

      JustAnswer

      Date: 09/03/2025

      Hello ***, Thank you for reaching out. We'd love to look into this for you but we need to find your account first. Would you please reach out to my team through my contact information?We look forward to making this right for you. Best,*****, JustAnswer ************* ********************************** or ************
    • Review fromShannon H

      Date: 09/01/2025

      5 stars
      Very understanding and patient. Made sure all my questions were answered before ending the conversation. Saved me a lot of time and money.
    • Review fromLeslie D

      Date: 09/01/2025

      5 stars
      Great. Thank you for your input and assessment into my concerns.
    • Review fromJason A

      Date: 09/01/2025

      5 stars
      I was trying to fix an issue with my car and couldn't figure it out. I found JustAnswers and answered a few questions with their chatbot. I was connected to a mechanic that was able to help me identify the issue. Excellent service and resource. All this happened on Labor Day and I spoke with a live person who was great!
    • Review fromTim M

      Date: 09/01/2025

      5 stars
      Quick response, appeared to be knowledgeable *** answered my questions
    • Review fromAnna D

      Date: 09/01/2025

      5 stars
      Submitted questions with Rarewares and received answers within minutes, highly satisfied.
    • Review fromJoyce B

      Date: 09/01/2025

      5 stars
      The technician that helped me was very good. He gave me several options of how to fix my sewing machine.
    • Review fromSharon B

      Date: 09/01/2025

      5 stars
      The Estate Attorney was ver knowledgeable and thoroughly answered my questions. He was very considerate and personable. Im grateful for this service.

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