Reviews
This profile includes reviews for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 9,230 Customer Reviews
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Review fromTeinna D
Date: 09/03/2025
1 starThis is a scam no one called they charged 50 dollars. I want my money back!!!!!!!!!!!!!!!!!!!!!!!!!!!
JustAnswer
Date: 09/04/2025
Hello Teinna, Thank you for your review. We want to make sure you're fully informed and supported. When you posted your question, you opted into our monthly membership program, which includes automatic billing to maintain uninterrupted service. You should have encountered a message similar to this during sign-up: **************************************************** *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.The membership fee has been refunded, and Ive confirmed that your membership is now deactivated. Feel free to reach out if you need any additional ********************** JustAnswer ************* ********************************** or ************Review fromWilliam D
Date: 09/03/2025
5 starsThis dentist was just amazing, he answered all my questions and really helped me. He is awesome!Review fromJessica J
Date: 09/03/2025
1 starThe bot said the charge was $5, next thing I know I was charged $70. I requested a refund and was flat out told no. Beware they are not honest about the fee and its every month.JustAnswer
Date: 09/04/2025
Hello *******, Thank you for letting us know. We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: **************************************************** *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.Ive issued a refund for the membership charge and have confirmed that your membership is now turned off. If you have any questions or concerns, we're happy to **************** JustAnswer ************* ********************************** or ************Review fromBrittany K
Date: 09/03/2025
5 starsMy small dog ingested around 1 grape; I reached out first here & within minutes of waiting a vet was with me & assisting. Would highly recommend for instances that dont require immediate attention.Review fromAudrey P
Date: 09/02/2025
5 starsThe Just answer is a very helpful tool to answer any questions you may have.Review fromMichael C
Date: 09/02/2025
4 stars**** K gave me helpful advice on locating a possible wiring problem with my van...Review fromAmy M
Date: 09/02/2025
1 starWas signed up for a monthly service charge, which I explicitly stated that I did NOT want. Called to request a refund, but was told they couldnt give a refund with zero explanation of why. Requesting a refund is one of their menu choices. I asked to speak to a supervisor, which the representative did not think was necessary. Both times I was told that the supervisor(s) were on another call and would return my call in ***** minutes, which they never did.JustAnswer
Date: 09/04/2025
Hello ***, Thank you for your review. Our records indicate that you've used our service before. When you returned recently, you saw a "Welcome Back" message along with pricing details for posting a new question. This did not include the "join fee" as it was already paid when you first signed up.Our monthly membership provides unlimited questions across 100+ categories for 30 days, with the flexibility to cancel anytime. If you'd prefer, you can switch to a pay-per-question option instead of continuing with the membership.The membership charge has been refunded, and *** ensured that your membership has been successfully deactivated. If you need any additional information, feel free to contact ************** JustAnswer ************* ********************************** or ************Review fromWendy H
Date: 09/02/2025
5 starsMy 6 year old ******************************************************************** She vomited up the pieces when she got into her crate for the night. I was very concerned so I did a just ask the vet. Since she has only vomited one time and seems otherwise comfortable will just monitor her. If vomits more or has diarrhea then will give low fat ***** diet for a few days. Boiled chicken and rice was recommended but since she has allergy to chicken, then very lean ground beef and rice was recommended. The just ask vet Dr ****** was very helpful and reassuring. Would definitely contact chat vet again if needed. Hopefully not need though.Review fromLINDSAY F
Date: 09/02/2025
5 starsReceived a call at 5am on Labor Day... to talk through next steps after my poor pup swallowed a frog. Incredibly helpful and reassuring to know someone was there for me - service was outstanding and truly put me at ease during a very traumatizing experience.Review fromIrene R
Date: 09/02/2025
5 starsI HAVE NEVER BEEN DISSAPPOINTED WITH JUST ANSWERS STAFF<3.. TAKE CARE..<3..
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