Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never ordered this service.

  

  Business Response

  Date: 09/15/2025

  Hello Rustie,
  
  Thank you for bringing this to our attention.
  
  We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: ****************************************************
  
  *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.
  
  As requested, the recent charge made to your ****** account has been canceled. The funds are made available to ****** within the next business day, and you should also receive a notification email from ****** about the refund. In addition, your membership has been canceled on 13-Sep-25. Moving forward, you will not see any recurring membership charges.
  
  Please let me know if I can assist you further.

  Best regards,
  Bella at JustAnswer Customer Care
  ******************************************************************* or call **************

• Initial Complaint

  Date:09/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked a veterinarian an emergency question and agreed to a one-time fee of $5. I was, without my knowledge, signed up for a monthly subscription of $55. I never intentionally agreed to this charge and I believe the website intentionally uses deceptive tactics to charge people this money. I noticed today that I had been charged $55 and looked back at my statements to discover this has been going on since July. I wish I had noticed earlier but I had a lot of things happening this summer. I believe this company deceived me and others into signing up for a membership that none of us would have agreed to if we had realized what was happening. I was not notified of any of these charges via email, despite receiving other emails from the company. When I tried to contact customer service, I was only able to access a chatbot. It took me several tries to even get it to give me a phone number to call, then when I called the number, it took multiple tries to get a hold of an actual human being, and once, the automated system actually HUNG UP ON ME. When I finally got hold of a human, they just told me I would only be refunded for the charge that hadn't gone through yet and that I was not eligible for refunds for the past two months. Since I believe these charges were made in a very deceptive manner, I would like a refund and for this business to be forced to change its sneaky tactics.

  

  Business Response

  Date: 09/15/2025

  Hello ****,
  
  Thank you for bringing this to our attention.
  
  We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: ****************************************************
  
  *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.
  
  Furthermore, I have refunded your two (2) membership payments of $55 each. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account, depending on their policy. In addition, your membership has been canceled from your end on 13-Sep-25. Moving forward, you will not see any recurring membership charges.
  
  Please let me know if I can assist you further.
  
  Best regards,
  Bella at JustAnswer Customer Care
  ******************************************************************* or call **************
  
  

  Customer Answer

  Date: 09/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:09/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/12/25 I agreed to a one-time refundable $5.00 charge to submit a question to **************************. I asked to confirm there would be no add'l charges unless I agreed to it. I was told whatever pro contacted me would alert me if there would be any. The pro did not reveal any (advice: resolve matter on my own). I was alerted by my bank that I'd been billed $65, told they'd received many similar complaints about JA. After several calls JA reversed the charge; also unenrolled me as a "member" with a $65/mo recurring fee, which I'd not been told about nor agreed to. If my bank hadn't promptly contacted me, it would have been very difficult to correct. It will take 7-10 business days just to release the $65 I was billed. This all seems blatantly deceptive/misleading.

  

  Business Response

  Date: 09/15/2025

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. 
  
  As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

  Customer Answer

  Date: 09/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Hi,
  
  
  
  I've received BBB email saying my complaint (#********) has been accepted. 
  
  
  
  I wanted to clarify that I have reached resolution with ************************** ($65 fee returned). My intent in submitting a complaint was to warn other consumers to be cautious in using the site, after finding them very deceptive about billing. I hope that's appropriate. 
  
  
  
  Thanks,
  
  
  
  Coby Budridge
  
  
  

• Initial Complaint

  Date:09/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company started charging me $40 in August, $5 in August, and $40 in September without my knowledge or acceptance to use this company in any way. They send emails that state This looks like spam please report. With that, they are scamming senior citizens out of money.I had to stop my credit cards.I want my credit card refunded and this business acknowledge that I do not have an account with them

  

  Business Response

  Date: 09/15/2025

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We appreciate that you gave JustAnswer a try, and were sorry that it didnt work out. As requested, your payment  has been refunded. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement.
  
  If you have additional questions or concerns, please reply to this email and I will promptly assist you.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

  Customer Answer

  Date: 09/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:09/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a question on *************************** on Aug 27th about my cat. I believed he had a uti. The site connected me with a vet. He wasn't able to help me at all. But my issue isn't even so much with that even though if you're paying for services, you expect to receive them. My problem is with the fact that the site initially tells you there will be a "fully refundable " $5 charge before you are even connected with a expert. I was willing to pay $5. But then they charged me $60. I disputed the charge with my bank but they denied the claim due to lack of proof. It is practically impossible to get back to the place that say it will cost $5 once you have a membership. This company uses intentionally misleading words to get people who are looking for affordable help only to be scammed by them. When I reached out to them today, they first said the refund was issued and I should look for the email, maybe in the spam folder which speaks volumes in itself. No email was received and once they were told my bank couldn't refund the membership due to not having proof of the original price of $5, the refused to issue a refund. This site is very dishonest. Beware!

  

  Business Response

  Date: 09/15/2025

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. 
  
  As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  
  

• Initial Complaint

  Date:09/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed tech support and the product led me to this company. They asked for $5 to connect me with a technician. I was never connected and was charged $5 and an additional $50. I reached out to resolve it and was never allowed to contact anyone beyond a chat bot.

  

  Business Response

  Date: 09/15/2025

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We appreciate that you gave JustAnswer a try, and were sorry that it didnt work out. As requested, your payment  has been refunded. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement.
  
  If you have additional questions or concerns, please reply to this email and I will promptly assist you.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

• Initial Complaint

  Date:09/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is on the same lines as many on the BBB site.I required contact information for the *** nearest me. What popped up online was a screen with a chatbot asking what help I needed. It said I would be charged $5, fully refundable. I assumed this was a *** related help site so trusted it and gave my credit card information. Then I found I was charged $5 plus a $45 subscription for a service from JustAnswer. This was a devious scam. I call my credit card service to cancel the subscription but it had already gone through. I then called **************** at ********************** and requested a refund and cancellation of the subscription. The auto responder (another chatbot) confirmed my subscription cancellation and refund but did not reply to my question about how much of a refund I would get. I also received an e-mail confirming that my subscription had been cancelled but nothing about the refund. I'm hoping that JustAnswer fully refunds the $50. This is a dishonest way to get money.

  

  Business Response

  Date: 09/13/2025

  Hello *****,
  
  Thank you for bringing this to our attention. 
  
  I certainly understand the concerns you have regarding the charges associated with your account, and Im happy to help clarify this for you. We are committed to providing exceptional service and ensuring that our customers have a clear understanding of our membership terms and pricing. As a members-only service, we make every effort to display the terms and price of the service prominently on the payment page of our website. Customers need to review and agree to these terms before they are enrolled. We strive to make this information as transparent as possible to avoid any confusion or unauthorized enrollments.
   
  The Offer Details page explains the payment terms and that you are authorizing JustAnswer to automatically charge a subscription fee for each month of enrollment. A message similar to this would have appeared during the sign-up process: ********************************************************************************************************
  
  *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.
  
  Furthermore, this is to confirm that your $45 membership charge has been refunded on 9/12/2025, and it is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.
  
  I hope that all of your concerns have been addressed. Please let me know if you need further assistance.
  
  Best regards,
  Bella at JustAnswer Customer Care
  ******************************************************************* or call **************

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September ******* I asked online company "Just Answer" a question, they said they could provide an answer but it would cost $5.00, I agreed to the $5.00 charge. They subsequently billed me $5.00 plus an additional $55.00 for "joining their membership" which I did not authorize, clearly a deceptive practice that should be reported to the *** as well. When I called them, they said 'there's nothing we can do" and refused to return my $55.00.

  

  Business Response

  Date: 09/13/2025

  Hello ******,
  
  Thank you for bringing this to our attention.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid service disruptions.
  
  As per checking, we have processed a cancellation of your charges, and it is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.

  I assure you that moving forward, you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  Bella at JustAnswer Customer Care
  ******************************************************************* or call **************
  

  
  

  Customer Answer

  Date: 09/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted a vendor about a charge to my credit card that I did not understand. Their chatbot sent me to another location - *******. That location asked for my credit card information (which the original vendor already had). I foolishly entered that information and agreed to pay a refundable fee of $5 for the response. The JustAsk bot told me I would get an answer shortly, which never came. Then I discovered that I was being billed $48 for a (monthly?) membership fee that I never authorized. I am working with my credit card company now to dispute this $48 charge. I tried calling the ******* company number and got a recording that my call could not be completed. I hope to disconnect completely from this fraudulent agency **** and get some of my money back.

  

  Business Response

  Date: 09/12/2025

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. 
  
  As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************

  Customer Answer

  Date: 09/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  My credit card company confirmed the refund of $48.
  It seems to me that this transaction was fraudulent.   
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:09/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a problem with a Groupon and tried to get their customer service line. ******************** came up as their line for customer help. It said $5 so I paid that but didnt see any joining a membership and additional charges. This was back in July. $45 was charged to my AMEX on September 12th. I called to complain and they cancelled the membership but refused to refund the $45 charge. Since I did not sign up and authorize a subscription I want the $45 reversed from my credit card in addition to the cancellation.

  

  Business Response

  Date: 09/12/2025

  Hello *******,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. 
  
  As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

  Customer Answer

  Date: 09/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******