Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
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Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,500 total complaints in the last 3 years.
- 2,380 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a $1 charge try this company services for a one question/help. I had one question and they didnt help nor answer my question. I was not pleased with the service. I didnt know i signed for a membership. I was charged $55 for a membership 10/24/23 Called (on 11/21/23) cancel membership Received text confirmation and got charged again on 11/24/23. When I call this company Just answers, It says Im cancelled based off my phone number so why am i still getting charged? Nothing was explained a delay or anything. No refund! I believe this organization is a scam and fraud for charging my account after cancellation. Also, false advertising for one time use for a $1 charge. No trial offer, just scamming.
Business Response
Date: 11/28/2023
Hello ***,
We understand your concern and would like to resolve this to your satisfaction.
We've refunded your membership payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:11/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The justanswer website says to pay 1$ to join and it doesn't say anything about the 46$ membership and then they charge you the 46$ automatically without notifying. And then send you a reciept with the 46$ payment and say that there is no refund. They charged the card without notification of the extra payment until after its all said and doneBusiness Response
Date: 01/10/2024
Hello Nour,
I checked your JustAnswer account and found that I refunded the $46 membership payment on 11/28/2023. The payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from the account because it was never finalized.
I hope that all of your concerns have been addressed. Please let me know if you need further assistance.
Best regards,
*** at JustAnswer *************
********************************************************** or call **********************
Customer Answer
Date: 01/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Nour SnaifInitial Complaint
Date:11/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 25, 2023, I signed up on Just Answer to have a legal question answered. The website stated that it would cost $5 to have a question answered, and there was no mention of an ongoing $60 charge. My credit card was charged both a $5 charge and a $60 charge. I would like a refund of the $60.Business Response
Date: 01/10/2024
Hello ******,
I have reviewed your JustAnswer account and found that the $60 membership payment was refunded on 12/6/2023. I hope that all of your concerns have been addressed. Please let me know if you need further assistance.
Best regards,
*** at JustAnswer *************
********************************************************** or call **********************
Customer Answer
Date: 01/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:11/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Nov 26 , 2023 I requested to speak to a lawyer at this agency , their online agent told me it would cost 5 dollars and so I used my debit card and it charged me 5 dollars , I went to check my account and I noticed at the same time not only did it charge me five dollars but it also charged me $ ***** , when I asked the online agent where did this charge come from , she stated that it cost $5 to be connected to the lawyer and $30 dollars for the membership. I explain to her that I didn't ask for no membership nor did I see it anywhere on the web page where it ****** that the membership cost 30 dollars , plus I mention to her even still 5 dollars pus 30 dollars still does not equal $46 dollars. I demanded that they they give me my money back and that their practice was underhanded and I didn't want to talk to anyone nor have I spoken with any attorney since this issue happen , I still have not received my money back.Business Response
Date: 11/27/2023
Hello ***********,
Thank you for reaching out to us.
In checking your account, I see that **************** already cancelled your $46 payment on 11/27/2023. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:11/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I clicked on the Just Answer website on 11/25/23. My dog had woken up at 4:30am with some very worrisome syptoms of illness. Of course it is a weekend, none the less a holiday weekend, and extremely difficult to get a hold of a vet.When I typed in my question, it took me to a payment page that indicated it would be $5 to contact a vet to answer the question. I thought "ok, $5 isn't bad" No where did I read that I would be signing up for a monthly membership, or I would have never given my payment information. I checked my account statement on 11/26/23 and noticed the $35 dollar charge.I contacted support via chat, indicating that I wanted my membership cancelled and the $35 refunded, because no where does it clearly state that you are signing up for a monthly membership and the 5 is just the join fee. They are fraudently getting people to pay monthly fees. A woman cancelled my membership, then transferred me to a man. He stated he could not give me a refund because it is clearly stated that the $5 is just a join fee, then there is a $35 monthly membership fee.It did not clearly state this. I asked him to show me the page where it clearly states this and he provided me with a link, which took me to the terms and conditions page. When I tried to reply, he quickly closed the chat because I "took too long to respond#I want my $35 refunded. They can have the $5 for the question, however, the $35 was obtained wothout my knowledge, which is against the law.Business Response
Date: 11/27/2023
Hello *******,
I'd like to resolve this for you ASAP.
I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:11/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11/22/2023 I used Just Answer for a quick question on my computer with the understading that I would be charged $1 fully refundable, but didn't get an answer,I found on my PayPal, they charged me $55 . I called to see why. The lady I spoked to, said she thought I had signed up for yearly thing. I told her I did not and I wanted that removed from my account at PayPal. She apoligized and said she would do that right then.I asked if it was removed and she said it would be. But, I am still charged for the $55 on my PayPal. They have not removed it.Business Response
Date: 11/27/2023
Hello **********,
We appreciate you taking the time to share your experience.
We've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 11/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:11/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I asked JUSTANSWER a single question in July. I was to be charged about $1. I did not sign up for any membership and was unaware that I was a member. Since my original question I have been charged about $50/month (depends on exchange rate). I have not used the service at any time after my initial inquiry. I note that the answer I received was useless.I would like a refund of all but the $1.Business Response
Date: 11/26/2023
Hello *****,
Customer satisfaction is very important to us, so I am happy to help make this right.
I've refunded your membership payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 11/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me, assuming the money is actually refunded (not yet).
Sincerely,
*********************Initial Complaint
Date:11/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was urgently looking up a question about my dogs medication because my smaller dog accidentally ate it. I saw Just Answer say I could pay 5 dollars completely refundable to get an answer. I happily paid that amount and got the question answered to make sure my dog was okay. As soon as I checked my debit account I saw a 5 dollar charge (which made sense), but I also saw a 35 dollar charge! Where did that 35 dollar charge come from? It said nothing about that when I paid the 5 dollars.Business Response
Date: 11/26/2023
Hello Maddy,
I'd like to resolve this for you ASAP.
I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:11/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 14th 2023, I signed up for JustAnswer through a search link when I was hunting for some information on how to fix my car radio. In the process, I was shown first a headline saying 'Join for $2' and then in the chat told that I was being sent a link again to 'Join for $2 (fully refundable)'. I was happy to pay that, signed up on the next page. I was charged $2 to 'join' November 14th but 3 days later (November 17th), a monthly fee of 49$! I never gave my consent for this. I feel that this is blatantly misleading and that JustAnswer purposefully obscured the true price that I would be paying. I have now cancelled my subscription that I had never asked for or intended to purchase when I saw the charge on my bank account. This is disgusting, fraudulent behaviour and I would like a refund of the $49. I have contacted their customer service but only to be told That the 49$ was mentioned on the same page I entered my billing information, just before I posted my first question ( which if it was there, should have been extremely fine print. If this is the case, this is very misleading. The only prominent thing you see and agree is that you will be charged 2$ for a question) so they dont want to reimbursed the 49$.Business Response
Date: 01/10/2024
Hello *****,
Your happiness is our priority, so we apologize that we fell short. I reviewed your JustAnswer account and found that the $49 membership charge was refunded on 12/6/2023. I hope that all of your concerns have been addressed. Please let me know if you need further assistance.Best regards,
*** at JustAnswer *************
********************************************************** or call **********************
Customer Answer
Date: 01/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:11/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Asked for help with receiving messages from a prominent sales platform, was referred to this site and told for $1 I would get help. Afterwards they pulled $46. From card. Representative did nothing for me except take about 3 hours of my time, after about an hour or 2 without any communication I said they kept me hanging too long goodnight. Next morning my credit card *** called and said just answer pulled $46 . A bit later I called just answer and insisted full refund as all they had done was waste my time. Representative said they would not refund $. A bit later I called credit card ***and had to cancel card to ensure keeping my $, later I get a message from just answer that they were cancelling account and would issue refund. This delay in action caused me to cancel card with much inconvenience, thanks a lot!! If the company would have reviewed the messages sooner and been more reasonable about inefficiency and refund I would not have had to cancel card!! Some or all of these people are amateurs and customer service will cut you off while withholding info about refund!Business Response
Date: 11/26/2023
Hello ********,
We apologize that you had this experience with JustAnswer.
This is to conirm that **************** cancelled your payment on 11/25/2023. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************
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