Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JustAnswer has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was signed up for a reoccurring fee of $55 for several months (at least July through December). I did not sign up for a recurring fee or membership nor do I believe I would have. I contacted the company via e-mail and a refund was refused.

  

  Business Response

  Date: 11/30/2023

  Hello ****,

  We sincerely apologize for any inconvenience caused. It appears that you agreed to our monthly membership program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: *************************************

  Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
  

  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

  Customer Answer

  Date: 11/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seeking to talk to a Psychologist about some mental health issues, and just answer came up on ******* At first you talk to an ** assistant to get started. I described my issues I was experiencing, and the ** said it could transfer me to a Psychologist. It also mentioned that there was a $5 fee and later a $50 monthly fee if you decide to use the service or something like that. When I got transferred, I thought I was entering a live chat. Alas, this was not the case, as it automatically posted it as a question and (which I didnt even ask). I was charged the $50, and then told that I had to pay a premium to get a private consultation. After not helping me the expert left the chat and told me to contact customer support. I have reached out repeatedly to customer service for a refund but they refuse to help or acknowledge any of what Im saying. I thought I was going to get a live chat as per the ai assistant, but instead when it transferred me to a live person, it automatically took me to post a question which I didnt know I was doing, yet alone publicly. I feel scammed and mislead and like they used false advertising to trick me into paying $55 for a service that turned out not to be a service at all. I wasnt even aware that they would charge the $50 right away. I would like a refund.

  

  Business Response

  Date: 11/30/2023

  Hello ******,

  We regret any inconvenience this may have caused. It seems that you opted for our monthly membership program when you submitted your question on our platform. The membership is structured to bill automatically, guaranteeing continuous service. As you signed up, you would have come across a message similar to the following: *************************************

  I have locked your question for privacy so no one else can see it.

  Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

  Customer Answer

  Date: 11/30/2023

  I just wanted to let you know that this issue has been resolved, as they finally refunded me after many unsuccessful tries.
  
  Thanks,
  
  ******

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In my first chat with ******* when I asked the cost, I was told $5 and refundable. I then agreed to the $40 monthly charge assuming it was refundable, to find out it wasn't. I was not able to get help with my problem. I asked about a problem with a yard tool with a small motor and was told it's unfixable. I would have happily paid for a solution, but I assumed if I couldn't get help I could get a refund. I am requesting a refund of at least $40.

  

  Business Response

  Date: 11/29/2023

  Hello ****,
  
  Thank you for contacting JustAnswer.
  
  We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your Small Engine question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
  
  We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
  
  Let me know if you need further assistance 
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 11/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I was able to get a resolution to this matter that was satisfactory, not from this interaction, but when they reached out to me through a different channel. 
  
  

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Debited $60 for a service. Was told it was only $5. The company refuses to refund money even if you don't use their service. The service for attorney questions is a scam. The attorney will answer a question but tell you to contact an attorney in your area. Complete scam

  

  Business Response

  Date: 11/29/2023

  Hello ******, 
  
  We're very sorry if there was any misunderstanding regarding the nature of the service being provided.  
  
  Answers are for general informational purposes only. Information provided in response to your question is not legal advice. Experts in the Legal Category will not perform the services that your own personal lawyer would provide, such as helping you to understand how applicable legal principles might apply to your particular situation or proposing a specific course of action Experts in the Legal Category can provide you only with general information about the subject-matter of your question, and are not a substitute for professional legal representation.  
  
  We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
  
  Let me know if you need further assistance 
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having car trouble and went online to see if I could get any guidance. I came across just answer and typed in my question to what I assume was an AI chat. I then was redirected with a message saying that if I paid one dollar I could get answers from an expert. ******** did I see that this would lead to a thirty dollar charge which would end up being a recurring payment if I did not cancel. This should have seemed to good to be true, but I was in a rush trying to get the issue with my car resolved. Once I saw that I was being charged $30 I immediately canceled my subscription. Seeing other complaints on BBB it is clear that this is a recurring problem, and the fact that this business has not updated there sign up method makes me highly suspect that this is predatory practice. I feel there needs to be a much more transparent process for sign up.

  

  Business Response

  Date: 11/29/2023

  Hello ****,
  
  Thank you for contacting JustAnswer.
  
  We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your ****** question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
  
  We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
  
  Let me know if you need further assistance 
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 11/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While reviewing my checking account online I observed charges of $46.00 debited by Just Answer from Jul-Nov 23. I had no idea who or what Just Answer was. On 9 Nov 23 I called their customer service and spoke to *******. I ask why was I being charged. He stated for a question that I had asked. I informed him that I didn't recall asking his company a question in July 23. I asked him to tell me what question I asked, proof that I had asked for membership with them. ******* didn't answer my question. He just kept saying that I was being charged for membership. Another thing is that my bank records reflect that on the 10th of each month my account was routinely debited. I request my membership be terminated immediately. This was on 9 Nov 23. On the same day I canceled membership I check my bank account 2 hours later and notice my account had been debited again for $46.00. THIS ORGANIZATION IS OBVIOUSLY A MONEY HUNGRY SCAM. TAKING ADVANTAGE OF PEOPLE. I REQUEST AN APOLOGY AND A REFUND OF ALL MY MONEY. THANK YOU FOR YOU ATTENTION TO THIS ISSUE.

  

  Business Response

  Date: 11/29/2023

  Hello ******,

  We regret any inconvenience this may have caused. It seems that you opted for our monthly membership program when you submitted your question on our platform. The membership is structured to bill automatically, guaranteeing continuous service. As you signed up, you would have come across a message similar to the following: ************************************* The question asked was about a passcode for entering a Zoom meeting. This was asked by someone who gave us your email, phone number and payment information.

  I have refunded the membership fees. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today.

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to just answer to ask a legal question. When I was checking out the website claimed it was only going to be $5 for a 7-Day trial after which time I would be charged $46 for a monthly service. Well immediately after they took the $5, almost instantaneously they took another $46. When I called and stated I wanted to cancel I was told that the fees are non-refundable. How did it go from being a $5 7-Day trial to we're going to charge you a $46 fee for your monthly payment basically a nanosecond after taking out the $5 for the 7 Day trial. I was led to believe that I had 7 days to try the service at the $5 rate and at the end of that time if I had not canceled, then I would be charged $46. Woman I spoke to on the phone about this was quite rude and said that the $46 was non-refundable even though I explained it said right on the checkout page it was just $5 for a 7-Day trial. This is ridiculous. How can you charge for an entire month when the 7-Day trial isn't even over yet?

  

  Business Response

  Date: 11/29/2023

  Hello *******,

  We sincerely apologize for any inconvenience caused. It appears that you agreed to our monthly membership program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: ************************************* We don't offer trial memberships on the site.

  I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

  Customer Answer

  Date: 11/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2023 I was Googling information for repair of my Dyson vacuum cleaner. I expect I might have selected "Just Answer" for a solution, however I cannot remember if they actually provided an answer to my question. I know I would never have paid for an answer nor would I have subscribed to a monthly membership and never on my husband's credit Card (*****************). My husband just asked me what this monthly charge was for and I was shocked to see that he has been charged $53.00 CDN monthly since April for a total of $424.00.CDN...I never knowingly agreed to this membership, I have never used their services and I believe the membership was secured deceitfully and fraudulently. We contacted the company yesterday and although they have cancelled this membership they will not reimburse us. I have received a confirmation email from ************************************ ***************************, Vice President of ************** ***************. I see that this seems to happen often with this company and I wonder how many others regularly are deceived and robbed by this company. How unethical!! I hope you can assist me in getting a refund from the company and that you can impact the way they secure membership deceitfully.

  

  Business Response

  Date: 11/29/2023

  Hello ****,

  We extend our sincere apologies for any inconvenience caused. It appears that you selected our monthly membership program upon posting your question on our platform. The membership is configured to bill automatically, guaranteeing seamless service. As part of the sign-up procedure, you would have encountered a message similar to the one below: *************************************

  Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 20932064
  
  I am rejecting this response because:
  Thank you for your quick response. So far I have received only three emails from Just Answer informing me that I will receive a refund for $53.00 in each of the emails for a total of $159.00 of the $424.00 that I was charged and that the $159.00 will be deposited within 3-5 days ( the timing for the refund is acceptable) . The message from the company included in your communication states they have given me my refund. I expect to receive the  balance of the $424.00 as well. 

  Sincerely,
  
  *****************

  

  Business Response

  Date: 11/30/2023

  Hello ****,

  We sincerely apologize for any inconvenience caused. It appears that you agreed to our monthly membership program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: *************************************

  While your payment is not eligible for a refund according to our terms of service, we have refunded the membership payments made within the last 90 days as a courtesy to you. The funds will be made available to your bank on the next business day. However, please note that it may take your bank 3-5 business days to release the funds back to your account, depending on their policy.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked a question on justanswer about my email issues. It said it would cost $1. It was in June. I am now getting charged a $55 monthly fee that I had no idea I was getting charged. I called them to cancel and get my money back and the person did cancel it but refused to let me talk to a manager or supervisor and hung up on me

  

  Business Response

  Date: 11/29/2023

  Hello ***,

  Our apologies for the inconvenience experienced. It seems you chose our monthly membership program when you submitted your question on our platform. The membership is designed to bill automatically, ensuring uninterrupted service. During the registration process, you would have seen a message resembling this: *************************************

  Your membership fees have been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

   

  Customer Answer

  Date: 11/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a website that I wasn't aware of that charges money to answer questions about law. I didn't agree to any of this, and somehow they got my bank information and took $46 from my account. I'd like my money back immediately.

  

  Business Response

  Date: 01/10/2024

  Hello *****,

  I checked your JustAnswer account and found that the $46 membership payment was refunded on 11/29/2023. I hope that all of your concerns have been addressed. Please let me know if you need further assistance.

  Best regards,

  *** at JustAnswer *************

  ********************************************************** or call **********************
  

  Customer Answer

  Date: 01/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 01/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************