Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JustAnswer has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Mechanic Just Answer for a repair issue with my pickup. At the time, I thought I was paying a one time fee for the service, which I was fine with. Unfortunately, if I didnt CANCEL the membership they then enroll you at $40 per month! No renewal notice each year, no correspondence at all. I unknowingly (my fault here) allowed them to bill me at $40 month for several years, despite never using the membership again. When I called customer service the employee kept telling me I should have read the terms of service. He is correct, particularly in a world of corrupt companies such as this. He initially told me he could not refund any money. When I told him I would file a BBB complaint he told me he could refund one month. I told him that wasnt good enough and he said company policy was 190 days. So, hes even dishonest on the refund process. I want a full refund from this company

  

  Business Response

  Date: 01/10/2024

  Hello *****,

  I reviewed your JustAnswer account and found that eleven $40 membership payments were refunded; three on 12/1/2023 and eight on 12/12/2023, for a total of $440.  Payments made over a year ago are ineligible for a refund because the refund links have expired.

  I hope that all of your concerns have been addressed. Please let me know if you need further assistance.

  Best regards,

  *** at JustAnswer *************

  ********************************************************** or call **********************

  Customer Answer

  Date: 01/10/2024

   
  Complaint: 20945886
  
  I am rejecting this response because:

  I used Just Answer in 2019, that makes four years worth of payments for a service I never intended to subscribe to nor did I use.  To tell me you cannot refund any more money because links are expired is simply disingenuous.  

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/10/2024

  Hello *****,

  I'm sorry to hear that you were charged for four years.

  This isn't something that we can assist you with here. Would you please reach out through my contact information and remind us of what you posted here and ask for the Admin Team?

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

  Customer Answer

  Date: 01/10/2024

   
  Complaint: 20945886
  
  I am rejecting this response because:

  After contacting your customer care admin I received the same answer that refunds older than a year cannot be processed  I stand by my position this is completely disingenuous and dishonest business.  

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/21/23 I started a chat with JustAnswer informing them that I am requesting a prescription for Methylprednisone. The chat, without any explanation of their service or if informing me if my request could be serviced, immediately sent me a form for payment of $5.00. I paid it through my PayPal, thinking that when I spoke to someone, if they could help me, we would agree on a charge. A ************ called and said they could not help and I thought that was the end of it, as when I tried to go back on their site it was seemingly frozen. Three days later, I was shocked to see that they charged me an additional $46.00. From the many emails they sent me, I also realized that they put me in a membership subscription I had not enrolled in. I tried three times to speak to them about a refund and each time I was sent the same form trying to elicit more payment from me. When I try to continue the chat, as usual it would be frozen. I am so disgusted that supposed medical professionals are so dishonest.

  

  Business Response

  Date: 12/01/2023

  Hello ********,
  
  Thank you for using JustAnswer.
  
  It has been brought to our attention that you have posted a question asking for a medical prescription. We do not refer or distribute medications through our site. It is also prohibited by law to write a prescription for someone who has not been examined or whose medical history is unknown.
  
  We appreciate that you gave JustAnswer a try, and were sorry that it didnt work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  If you have additional questions or concerns, let us know and I will promptly assist you.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************

• Initial Complaint

  Date:12/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 26th I called regarding a legal question; and I thought that the it would be a one-time charge. I just realized when reviewing my credit card statement that I was charged on September 26th the initial $5 that I agreed to, and then there have been 3 charges on the 29th of each month of ***** (September, October, and November) which I never agreed to. It was my fault for not reading the negative reviews and not reading the fine print but I have since cancelled my membership and cancelled my cc as well so they will not charge another payment. From now on I will use gift cards with limited funds for these kinds of services. I was just desperate at the moment and really needed the advice.

  

  Business Response

  Date: 12/01/2023

  Hello ******,
  
  Thank you for contacting JustAnswer.
  
  We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your Legal question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
  
  We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
  
  Let me know if you need further assistance 
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed an answer and was told Id be charged $5. I accepted and was put through to the professional who then tried to upsell me a phone call for $59, which I declined. Now there is a $60 charge I did not authorize. Im going to be behind on my rent! So Id like the funds released back to me as I did not authorize it.It seems many people have had the very same issue and I would say their practices are deceiving at best.

  

  Business Response

  Date: 12/01/2023

  Hello *******,
  
  Thank you for contacting JustAnswer.
  
  We apologize for the experience you had. It looks like you accepted a $60 offer to try our monthly membership program, when you posted your Legal question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
  
  We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
  
  Let me know if you need further assistance 
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Just Answers.com November 30 2023 with a question about conservatorship. When I read the UNHELPFUL answers, approx 10 minutes later, I asked for a refund. Got crazy answers from attorneys. Membership is $46 and $5 monthly to ask questions. When I read the answers from attorneys, I realized I was scammed. As I requested, They cancelled my membership but didnt refund it. Not a very helpful web site for answers, but its a tricky way to scam. Its best to contact attorneys who provide 15 minute free consultations, which I did.

  

  Business Response

  Date: 01/10/2024

  Hello *****,

  I checked your JustAnswer account and found that the $46 membership payment was refunded on 12/1/2023.  The payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from the account because it was never finalized.

  I hope that all of your concerns have been addressed. Please let me know if you need further assistance.

  Best regards,

  *** at JustAnswer *************

  ********************************************************** or call **********************

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billed ***** on Oct 29, billed $1.00 on Oct 29, billed $***** on Nov 29. I did not subscribe to anything, nor did I ask any question of them. They do not answer when I have made multiple calls to ask for an explanation of this billing.

  

  Business Response

  Date: 12/01/2023

  Hello *****,
  
  We'd like to resolve this for you ASAP. 
  
  In checking your account, we see that you posted a Networking question on 10/29/2023. We've refunded your payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2023 I went online asking questions about a lawyer to ask a question just answer popped up stating for $5.00 they could get my question answered so I gave them the information and just answer said I could become a member for $39.00a month to get in contact with lawyer I refused there offer but was charged n ou t only the $5.00 but also the $39.00 member ship i didn't agree to, which I declined in the beginning I never talk to anybody until I called just answer about the charges to my bank account and they refused to refund the payment so I filed stop payment with my bank and changed my debit card account but my bank called after 2 months waiting for an answer from just answer that they refuse to refund my $39.00 even since I never spoke to a lawyer through just answer so I'm filing a complaint with ***

  

  Business Response

  Date: 12/01/2023

  Hello ******,
  
  Thank you for reaching out to us. 
  
  This is to confirm the $39 refund on 11/2/2023 through your bank. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20941323
  
  I am rejecting this response because:
  Just answer refuse to refund the $39.00 and they took it out of my bank account  on 11-30-23, my bank is sending proof of transactions 
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/01/2023

  Hello ******,
  
  We received your refund request and understand your concerns. However, we regret to inform you that we are unable to process the refund at this time.
  
  It has come to our attention that a chargeback has been initiated through your bank. Chargebacks involve a dispute resolution process between the cardholder and the issuing bank, and as a result, we are required to adhere to the resolution provided by the bank.
  
  If you have any questions or concerns regarding the chargeback process or the status of your refund, we recommend reaching out directly to your bank for further assistance.
  
  We appreciate your understanding in this matter and regret any inconvenience caused. If there's anything else we can assist you with, please feel free to contact our customer support team.
  
  Thank you for your cooperation.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to resolve an issue with Norton 360 when Just Answer appeared and they would answer a question for $1.00. That was ok, but they charged my credit card $1.00 plus $55 which I didnt authorize. I immediately cancelled my membership. Would like my $55 refunded.

  

  Business Response

  Date: 11/30/2023

  Hello *******,
  
  Thank you for contacting JustAnswer.
  
  We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your Computer question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
  
  We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
  
  Let me know if you need further assistance 
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20939242
  
  I am rejecting this response because:
  you charged me another $55 today, for nothing.  Just Answers is clearly a scam operation.

  Retract all your charges now.

  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/01/2023

  Hello *******,
  
  Thank you for your reply. 
  
  In checking your account, we only see one charge of $55 on 11/30/2023 which we've already cancelled. Rest assured that your membership has been cancelled and no recurring payments will be made moving forward. You may confirm this information with your bank. 
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a single question in August 2023. I signed up ( paid for the answer and membership fee) got my response and Immediately cancelled my membership. Not until few days ago, (11/28/23) I had not noticed that they charged me $35 in September and October 2023. They attempted to charge in November as well but it was declined by my credit card.I called their customer service center the rude and obnoxious agent told me my membership was not fully cancelled but she could not explain how thats possible or what exactly that means. I requested refund of the $35x2 for September and October the request was immediately denied. I requested to speak to a supervisor she said a supervisor wont be able to help either, I insisted. After being placed on hold for several minutes, she comes back on the line and tells me no supervisor is available. Then she says a supervisor will call back within ***** minutes this was at 8:22 am it is now 9:25am, Im still waiting for that call back. I should not pay for a service I cancelled. If they saw I attempted to cancel and for whatever reason it was not completely cancelled they should have followed up with me. I am requesting a refund for the $70 they took from me.

  

  Business Response

  Date: 11/30/2023

  Hello ******,
  
  Thank you for contacting JustAnswer.
  
  We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your Dog Vet question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
  
  We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
  
  Let me know if you need further assistance 
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! On November 23, 2023 I contacted JustAnswer and was advised over the phone that I would be charged $2.00 for a call regarding a computer issue. At no point in the call did the person I spoke to state that I would be charged $66.00 per month for a membership in JustAnswer. The information regarding the monthly membership charge is included on the email sent to me, but I was not informed about the chargewhen I was speaking to the service representative. This is misleading and I would not have agreed to accept the service has I realized I would be cahrged so much. I have contacted JustAnswer, but was informed that I was not eligible for a refund. I disagree. Only informing me via email, and not informing me during a phone conversation is dishonest.

  

  Business Response

  Date: 11/30/2023

  Hello *******,

  Our apologies for the inconvenience experienced. It seems you chose our monthly membership program when you submitted your question on our platform. The membership is designed to bill automatically, ensuring uninterrupted service. During the registration process, you would have seen a message resembling this: *************************************

  Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************