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Business Profile

Ecommerce

JustAnswer
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Important information

  • Customer Complaint:

    BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2024.  Complaints on file state concerns with membership subscription.

    Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
    Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
    Top FAQs
    Membership
    Payments/Billing


Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JustAnswer has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 8,402 total complaints in the last 3 years.
    • 2,387 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i was billed n amount not shown on the page

      Business Response

      Date: 10/24/2023

      Hello ******,

      Thank you for contacting JustAnswer.

      We apologize for the confusion with the payment system. It looks like you accepted an offer to try our monthly membership program, when you posted your Tax questions on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************

      We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.

      Let me know if you need further assistance

      Best regards,

      ******, JA Customer Care 
      ************************************************************* ********************

    • Initial Complaint

      Date:10/24/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 18, 2023 I needed ******* help. They transferred me to JustAnswer whosaid I would be charged $1 on my credit card that would be refunded. I saw nothing in their text about a membership fee. They sent a text with terms and conditions that was pages long and written in such a way that a lawyer would need to know what they were talking about. When I asked my question, a person said it sounds like I needed to reset my password and he could help me for $35. I said no thanks and hung up. They charged my card $46 PLUS the $1 they said they'd remove. I called them on 10/20/23 and asked them to remove the charge. They agreed but did not. This has been dishonest and misleading.

      Business Response

      Date: 10/24/2023

      Hello *****, 

      Thank you for reaching out to us at JustAnswer & we're very sorry for any confusion. 

      You likely clicked on an advertisement for JustAnswer which brought you to our site.  You would have seen JustAnswer branding when you posted your question. JustAnswer is a third-party question and answer site that provides verified Experts for many different kinds of categories, such as Legal, ************************* Appliances, Automotive, etc.

      As a courtesy, we have processed a cancelation of your charges. I assure you that moving forward you will not see any recurring membership charges.

      If I can be of further assistance, please let me know.

      Best regards,

      ******, JA ************* *********************************** ********************

      Customer Answer

      Date: 11/01/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:10/24/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      re-occuring charges of ***** times two equaling ****** so far. Did not purchase anything did not order anything. Request these charges be reversed. Have already spoken to Mastercard two times regarding this issue. Please resolve. Thank you **********************

      Business Response

      Date: 10/24/2023

      Hello ****,

      Thank you for contacting JustAnswer.

      We apologize for the confusion with the payment system. It looks like you accepted an offer to try our monthly membership program, when you posted your Dyson V7 question  on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************

      We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.

      Let me know if you need further assistance

      Best regards,

      ******, JA Customer Care 
      ************************************************************* ********************

    • Initial Complaint

      Date:10/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was on ****** trying to find out how to get my money back from ****** plus, and was some how redirected to just answer. It asked for my card information in which I entered because I thought it was asking for the card used so that my refund would go back on to it. Next thing I know I'm charged $46.00 from my bank account. I contacted ********************** from the phone number provided on my online bank statement. The guy told me I signed up for a monthly membership in which I didn't. He also told me that by me asking a question was a $1.00 and automatically enrolled me in a monthly membership of $46.00. I told him I didn't sign up for that. He stated that it was automatic and that's how they do. Just answer is a rip off and it tricks people into memberships that they have no idea about. I would like for them to refund me my money back because this is not what I would have ever agreed to. I'm sure I'm not the only one they have tricked like this.

      Business Response

      Date: 10/24/2023

      Hello *******,

      I apologize that you had this experience with JustAnswer. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

      Best,

      *****, JustAnswer Customer Care
      ************************************************************ or
      *******************

    • Initial Complaint

      Date:10/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/23/2023 I contacted "Just Answer" as I needed to consult with a veterinarian, spoke with the Vet and they charged me $39.00 which came out of my checking account, I never signed up or subscribed to their service as this was a one-time call. Today 10/23/2023 they have taken out another $39.00 from my checking account. I did not give them permission to do so, and I am worried this will be a monthly thing. I want my checking account information deleted from their system and I want the $39.00 refunded to me for the 10/23/2023. $39.00.

      Business Response

      Date: 10/24/2023

      Hello *******,

      I'd like to sort this out for you right away. I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.

      Best,

      *****, JustAnswer Customer Care
      ************************************************************ or
      *******************

    • Initial Complaint

      Date:10/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a charge on my Paypal account from ********************** on 10-17-2023. What is this charge for? I have not been able to contact anyone about this problem. They want me to register with them to answer the question which I do not want to do.

      Business Response

      Date: 10/24/2023

      Hello *****,

      Thank you for giving us the opportunity to assist with your concern today.

      We've cancelled your membership and refunded your payment. The funds are made available to PayPal the next business day, however, PayPal may take 3-5 business days to release the funds back to your account depending on their policy. 

      Please let us know if we can assist you further.

      Regards,
      *******
      JustAnswer Customer Care
      ************************************************************** or *********************

    • Initial Complaint

      Date:10/24/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mailed $191.00 to King ****** catalog sales business. While check for $191.00 was deposited for payment, King **** has not sent the items ordered and claims not to have a record of this transaction.

      Business Response

      Date: 10/24/2023

      Hello ******,

      Thank you for reaching out to us at JustAnswer and we're sorry for the confusion.

      JustAnswer is a third-party question and answer site that provides verified Experts for many different kinds of categories, such as Legal, ************************* Appliances, Automotive, etc. We are not connected with King **** and we are not a catalog sales business. Kindly contact them directly for assistance. 

      Regards,
      *******
      JustAnswer Customer Care
      ************************************************************** or *********************

    • Initial Complaint

      Date:10/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for just answer to have a question answered. The website said that I would be charged $5. They charged me the $5 and immediately charged me another $46. I should not have been charged that unless I kept the service for 30 days, I kept the service for an hour or two maybe. This is blatant misrepresentation and fraudulent charges. Nothing in the website said that I would be charged extra. I did look it up beforehand and I thought that I would only be charged the extra money if I forgot to cancel but I canceled right away and they still charged me extra

      Business Response

      Date: 10/24/2023

      Hello ********,

      We hear you and will be happy to resolve this concern. 

      We've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 

      Please let us know if we can assist you further.

      Regards,
      *******
      JustAnswer Customer Care
      ************************************************************** or *********************

    • Initial Complaint

      Date:10/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried the free trial and tried to contact about a refund on August 23 in to which this was supposed to be CANCELLED. I wake up and check my bank account and there is a charge on my account from 8/20/2023 at 8:33 pm on my account for the amount of $35. I WANT IT BACK. The answer the vet gave I could have found online. Not only that if i cancel within a week, I shouldnt have been charged.

      Business Response

      Date: 10/24/2023

      Hello *******,

      We'd like to resolve this for you ASAP. 

      We've refunded your membership payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 

      Please let us know if we can assist you further.

      Regards,
      *******
      JustAnswer Customer Care
      ************************************************************** or *********************

    • Initial Complaint

      Date:10/23/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i signed up for just answer because i had one question and i was told by the assistant that it was only $2 for one time use. So i payed and then i checked my account and i was charged the $2 plus $66, when i looked at the website i realized they had charged me for the whole month when i only had one question. It also says on there page that they do refunds no matter what, yet in the email i got it said no refunds. i would like a refund for the $66 because i was not planning on getting a membership for this.

      Business Response

      Date: 10/24/2023

      Hello ****,

      I'm happy to help with your concern.

      I've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 

      Please let us know if we can assist you further.

      Regards,
      *******
      JustAnswer Customer Care
      ************************************************************** or *********************

      Customer Answer

      Date: 10/27/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

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