Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
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Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,497 total complaints in the last 3 years.
- 2,387 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just answer Told me a 1 dollar fee was required for a "question" . Checked my account about an hour later, there was a 1 dollar charge and a 46 dollar charge. Went to their live chat, Where they decided after I was charged the 47 dollars total, to try and explain what it was for. Than they just drop the conversation. And the 46 dollars is a recurring monthly charge. I want my 47 dollars refunded. This company was subject to a class action suit in the past which I found out after doing some research.
Business Response
Date: 12/26/2023
Hello *****,
Thank you for sharing your experience.
I've located your account using your phone number and cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:12/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My card was charged $10.99 for bbb charge o am unaware of why I was charged. Cancel/ refund this chargeBusiness Response
Date: 12/26/2023
Hello ****,
Thank you for reaching out to us.
We couldn't locate the transaction using the email address and phone number you've provided. Also, the screenshot you sent shows that the charge came from a different company, not from JustAnswer. Kindly reach out to them directly.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:12/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called this service. I described my problem in deatil along with all information available. The company initially charged me $5.00 to pass the information along to a mechanic. The issue seemed like something it would be best top decribe to a mechanic so I selected the $26.00 option. The mechanic told me the same thing that he told me in the text version. He said that the computer codes are needed and that the car would need to be towed to the dealer of a master ,echainic. I called the towing service who came and looked puzzeled whenI described the symptoms. He suggested that we at least try to jump the car--bingo it started. No healp from Just Answer.Business Response
Date: 12/26/2023
Hello ****,
We appreciate you taking the time to share your experience.
We've refunded the phone call charge. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 12/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************Initial Complaint
Date:12/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been charged a recurring $46 a month by Just answer. I have cancelled my membership - that I had no idea I was signing up for. Speaking with the company they say that the monthly membership is plainly explained when you submit your question. That is not the case at all. I was extremely dissatisfied its the original answer as well as the hidden reoccurring charge.Business Response
Date: 12/26/2023
Hello ****,
Thank you for sharing your experience.
I've located your account using your phone number and cancelled your most recent payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
I've also refunded the other membership payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:12/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They say to try them out for a doller and then charge me 34$Business Response
Date: 12/26/2023
Hello ******,
Thank you for contacting us and I'm happy to help with your concern.
I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:12/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They mislead you with the amount and then make up a bunch of stuff when you try and get your money back and say its your fault but they are extremely misleading and its the same complaint from all the customers on here. Do not trust them. As seen in the screenshot it says R15 to get the answer for the question and the next thing I knew there was R400 out of my account. Its is extremely unfair.Business Response
Date: 12/26/2023
Hello *****,
Thank you for reaching out to us.
In checking your account, I see that **************** already cancelled your payment on 12/25/2023. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:12/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11/20/2023 I asked a question on the home page of Just Answer. I was asked to pay $5 dollars on the next page while the question was sent to the expert. After I filled in my CC info I was taken to another page that seemed to be an advertisement for their membership. I clicked next to move on and get my answer. Then I was charged $45not $5. I was not made aware of this until a bill arrived. I tried reaching out to just answer who said they would remove the charge and never did. I now have another payment pending from these crooks and am filing a complaint. It was never clear I was going to spend $45.00 for 1 question that by the way was not helpful.Business Response
Date: 12/25/2023
Hello *****,
Thank you for reaching out to us.
In checking your account, I see that you have already requested a cancellation of your payment from your end on 12/24/2023. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:12/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Jun 7th 2023 From just answer Order ID: ************ DrOglesbyDoctor Claimed they could do prescription over email or internet and then said not able to do for ********* even though they advertise that they can. **** charged $3.49 and $49 one time for consulting before advising me they would refund me due to not being able to act as a ******** dr. **** never refunded me and continued charging my cc for $66 CAD multiple times. **** owe me a min $186. CAD. Scumbags! I had also been sent a text of which I opted out of the subscription as I am aware of these types of sneaky business practices but they ignored my cancelation and charged me anyways. These people need to be stopped. Especially when they cannot do as advertised and especially when they had promised refund.Business Response
Date: 12/25/2023
Hello *****,
Thank you for letting us know.
We've refunded your membership payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:12/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dec 23 I had a problem with an iTune purchase and what seemed reasonable that my question could be resolved for $2.00 I agreed. What I didn't know was they set me up for a monthly membership for $68.00. I want a refund. I would have never agreed to a monthly membership. I think this is a scam.Business Response
Date: 12/25/2023
Hello ***,
We'd like to resolve this for you ASAP.
We've cancelled your **$68 payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 12/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:12/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was prompted to put in my credit card information for a one time $5 charge to answer one question. I then received an email that I was charged not only the $5 but also a monthly membership fee of $46. I did not consent to this additional charge and it was not shared with me until after they charged it. I am happy with the answer to my question but would not have submitted it had I known Id be charged a total of $51 this should not be allowed to happen and feels as though this company is taking advantage of people in an already fragile and worried state.Business Response
Date: 12/25/2023
Hello *******,
We're here to help you out.
We've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 12/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************
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