Business Profile

Ecommerce

JustAnswer

BBB Accredited Business B+Rated by BBB

Important information

Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
Top FAQs
Membership
Payments/Billing

Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

8,497 total complaints in the last 3 years.
2,380 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business deceptively charges people more than they expect, and automatically does a recurring subscription fee.I have tried this many times with different questions and the result is the same, I think they are using a chat bot, as the responses to very long questions by these "lawyer's assistants" are almost instant and the final message is always the same, mentioning a $5 charge. The charge is not $5 despite claims everywhere else leading to this interaction except for the fine print where they note a NON-OPTIONAL subscription with an immediate charge of $46 to continue.The claim of it being $5 is 100% bogus. The form itself is meant to hide the fine print information until you have input details and are ready to proceed (pictured), whereby they are counting on people to skip reading this or completely miss it when scrolling down to proceed. This is absolutely meant as a deceptive practice and I can see why nearly all complaints have something to do with not knowing they were being charged that much.Please stop deceptively charging people. And if it is true that you're using ai and labeling it as a lawyer's assistant, or even a lawyer's advice, this is potentially fraud.
Business Response
Date: 06/19/2024
Hello *******,

We apologize for any inconvenience or dissatisfaction you may have experienced while using JustAnswer.

We have received your feedback and will pass them along. Please know that we appreciate the input from our customers. If there is anything else we can do to help specifically with your account, please do not hesitate to reach out to us.

Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************
Initial Complaint
Date:06/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my subscription beginning of April 2024. It states I would not be charged the $63 on following months. I was charge beginning of May. Sent an email and they refunded that one. Then charged $63 beginning of June. I keep emailing them and they say the email provided is not suppose to be charged and might be another account. I gave them my other email, phone number and last 6 digits of my account it is coming out of and now no response. Very frustrated that they cannot simply remove me based on all that info. All I want from you is to intervene, contact them and remove me from any future charges. Tough time during a recession to have this happen regardless of how small a payment it is.
Business Response
Date: 06/19/2024
Hello ****,

Thank you for reaching out to **. We apologize for any inconvenience.

Upon reviewing your account, **************** has already refunded your CA$68 payment on 5/2/2024. The funds would have been made available to your bank/PayPal account the next business day; however, it may take 3-5 business days to release the funds back to your account depending on their policy.

Please let us know if we can assist you further.

Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************

Customer Answer
Date: 06/19/2024

Complaint: 21869107

I am rejecting this response because:
The refund they are referring to, is for **** That refund I did receive. I was charged again on June 3, 2024, even after cancellation and speaking to them several times since **** Please see attachment. You will see May 31 and then above that, the June 3, 2024 charge. Which came after May 31, 2024 on Jun 3, 2024. I require a refund for June 3, 2024 charge. My account that is being charged last 6 digits are ******. I want a refund and I want them to remove that account reference from their automated withdraw system. Or completely remove any reference from my name *****************, email ******************* or ********************* ************ phone number or bank account ending in ****** from there automated system.

Sincerely,

*****************
Business Response
Date: 06/20/2024
Hello,

Thank you for writing back.

I apologize for the inconvenience but I am still unable to locate the account using the information you've provided. In order to assist you, please provide me with the date and amount of the charge as well as the first 6 and last 4 digits of the card that was charge - not the full card number. If the charge was made to your PayPal account, please let me know the email address associated with your PayPal account. I assure you that I will only use this information to locate your transaction.

I look forward to your reply and hope that we can resolve your concern soon.

Best regards,

******, JA Customer Care
************************************************************* ********************

Customer Answer
Date: 06/21/2024

Complaint: 21869107

I am rejecting this response because:
They cannot find my account, regardless I have provided the last 6 digits of my bank account and the date several times. Here it is again CIBC account number ending in ******* on Jun 3rd, 2024 for the amount of $66.00 CDN. My email is ******************* and phone number is ************. Regardless if you cannot find my account, justanswer.com is still charging me and I want that to stop. And I want refund for **** payment.
Please see attached.

Sincerely,

*****************
Business Response
Date: 06/21/2024
Hello,

I hope this message finds you well. I wanted to clarify our requirements for locating your account: we actually need the first 6 digits and the last 4 digits of your card number. Unfortunately, without this specific information, we're unable to locate your account and provide assistance at this time.

Could you please provide us with the required card details so that we can proceed with resolving your issue promptly? If you have any concerns or questions, feel free to reach out to us directly.

Best regards,

******, JA Customer Care
************************************************************* ********************

Customer Answer
Date: 06/25/2024

Complaint: 21869107

I am rejecting this response because:
No resolution yet, and business has requested the following info:
Card # **** 44 (1st 6 digits) and 0657 (last 4 digits)
These are exactly the digits you requested in your response.
Hopefully this finally resolves matter.

Sincerely,

*****************
Business Response
Date: 06/25/2024
Hello ****,

Thank you for contacting JustAnswer.

We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question (Order ID ************* on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.

As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.

I assure you that moving forward you will not see any recurring membership charges.

If I can be of further assistance, please let me know.

Best regards,

******, JA Customer Care
************************************************************* ********************
Initial Complaint
Date:06/18/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to call Best Buy for help with a computer problem, somehow I got directed to this company. They said there was a $1 fee to start the process. Thinking I was dealing with someone working with Best Buy I gave them my Credit Card number, expiration date, name and security code.Something smelled bad so I stopped.When I called ***** Fargo I found I had been charged $56.These people are scam artists.
Business Response
Date: 06/18/2024
Hello,

Thank you for reaching out to us at JustAnswer and we apologize for the confusion.

We noticed that you visited us thinking we were another company. Were not associated with that company but we do have Experts available that are able to answer questions for you regarding their goods and services. We do advertise on search engines like ****** and it is possible that one of our advertisements came up when you were searching the web for an answer to your question.

We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.

Let me know if you need further assistance.

Best regards,

******, JA Customer Care
************************************************************* ********************

Customer Answer
Date: 06/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Provided that they actuallly do what theyt said they will do.

Sincerely,

***********************
Initial Complaint
Date:06/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I asked a app company called the Lasta App for a refund since they charged me twice and they sent me directly to this Just answer company which said they would charge me a dollar to get me some help and it was completely refundable. But no other information was given about being automatically charge for a non refundable monthly fee of $46 I immediately requested a refund from the person I was chatting with since I received an alert saying I was charged $46 for their services and they quickly exited the chat and sent me a text with a link to request cancellation but no refund was given and no phone number is on either of these two service neither the Lasta app nor the just answer link they sent me to . It was only after they charged me that they sent an email indicating the $46 charge and the $1 refundable charge
Business Response
Date: 06/18/2024
Hello *******,

Thank you for reaching out to us at JustAnswer and we apologize for the confusion.

We noticed that you visited us thinking we were another company. Were not associated with that company but we do have Experts available that are able to answer questions for you regarding their goods and services. We do advertise on search engines like ****** and it is possible that one of our advertisements came up when you were searching the web for an answer to your question.

We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.

Let me know if you need further assistance.

Best regards,

******, JA Customer Care
************************************************************* ********************

Customer Answer
Date: 06/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 05/19/2024 Amount charged: $55.00 and $1.00 Dollars I don't know what the business, justanswer.com, is supposed to provide. Several other people have complained about justanswer.com charging them a monthly feed without their authorization.Dispute: They charged my Credit card for a monthly membership without my authorization.I contacted by credit card to dispute the charges There is no account number or tracking number
Business Response
Date: 06/18/2024
Hello,

Thank you for reaching out to **. After a thorough search using the information provided, we were unable to locate an account associated with it in our system.

To assist you further, could you please provide us with the phone number or email address that was used during the registration process on our website? With this additional information, we'll be able to locate your account and address any concerns or inquiries you may have.

Looking forward to hearing back from you soon.

Best regards,

******, JA Customer Care
************************************************************* ********************
Customer Answer
Date: 06/19/2024
The problem is that I did not register. Thats why an account is not found. Yet, I was charged for a monthly membership without my authorization.
Would you please explain how could this be possible?
Sincerely,

*************
Business Response
Date: 06/20/2024
Hello,

Thanks for writing back.
You can help me to locate this account by emailing me some additional information - any and all of which will be useful:

- another email you may have used
- order number (if available)
- a phone number that you may have put in for SMS notification
- the first 6 digits and the last 4 digits of your credit card (not the whole card number)
- your PayPal email address if you used PayPal (not the password)
- date of charge
- amount of charge
- a link to the question page OR subject of your question if you cannot locate the link

Once I can collect this information from you, I should be able to find your account and take any actions on it that you'd like me to take. Of course, if you need additional assistance with this, or with any other concern, feel free to contact me right away.

Thank you for your cooperation. I look forward to hearing from you soon.

Best regards,

******, JA Customer Care
************************************************************* ********************
Initial Complaint
Date:06/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted company via online for a concern regarding a new coffee system on the 06/16/2024, advertisement stated 1$ which would be refunded ( which wasn't). I asked the question which took awhile to answer, and the answer was ridiculous, then yesterday 06/17/2024 I ws charged the ***** for a" membership " which is the explanation given when I contacted them and it wasn't able to be refunded. First, there was no mention of a "membership" and I didn't even download the app or create an account.. All I am asking is a refund of the " membership" fee.
Business Response
Date: 06/18/2024
Hello ********,

Thank you for contacting JustAnswer.

We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.

As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.

I assure you that moving forward you will not see any recurring membership charges.

If I can be of further assistance, please let me know.

Best regards,

******, JA Customer Care
************************************************************* ********************
Initial Complaint
Date:06/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A ****** search showed they were a representative of Cub Cadet. I had purchased a cub cadet riding mower with parts missing: 2 bolts. I wanted cub cadet to send me the missing bolts. I explained all this on a form this business had me fill out. The agent said that I had to pay a $5 refundable fee. I paid by credit card. There was a lull and I checked my mail and found that I had just given them $45 for no reason. I mentioned this and a screen came up immediately that said I had joined and would from now on pay $40 a month for their service. I immediately cancelled with no help and no bolts. I checked my citibank account and found that they had not taken off the money they had swindled me out of. They were duplicitous in every way. They never mentioned that I was joining and agreeing to a monthly fee. They were not representatives of Cub Cadet. They were not going to send me the missing part of my cub cadet purchase. I guess it was a big laugh.
Business Response
Date: 06/18/2024
Hello,

We apologize for the confusion. It seems there has been a misunderstanding as we are not affiliated with Cab Cadet. We have processed a refund for you.

If you have any further questions or need assistance, please feel free to contact us directly.

Thank you for your understanding.

Best regards,

******, JA Customer Care
************************************************************* ********************
Initial Complaint
Date:06/18/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went in to cancel my membership ship back on the 12th and didn't give it a second thought after words but come the 18th I check my bank statement and I was charged and I tried to login to see if my member ship was active it said no but was canceled that morning with out me doing anything. This is border line fraud and the whole site is a scam.
Business Response
Date: 06/18/2024
Hello Triston,

Thank you for sharing your JustAnswer experience via BBB.

We sincerely apologize for any inconvenience this may have caused. It appears that you have agreed to our monthly program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this:

*************************************

Moreover, although your membership payment is not eligible for a refund under our Terms of Service, as a courtesy to you we have cancelled your membership payment. This is showing as 'voided'or 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Moving forward, you will not receive any recurring charges.

We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know.

Kind regards,

Violet
JustAnswer Customer Care
************************************************************* or *******************
Customer Answer
Date: 06/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My frustration is with the lack of clarity in this companies pricing structure. It is important for businesses to be transparent and upfront about their fees to avoid any confusion or misunderstandings. By clearly stating the terms and costs from the beginning, customers can make informed decisions and avoid any surprises later on. In this case, it would have been more beneficial for both parties if the $65 fee to discuss the matter with an attorney had been clearly communicated upfront. This would have prevented any misunderstandings and potential dissatisfaction. Transparency and honesty are key aspects of building trust with customers, and we will strive to improve in this area in the future.I see this company has close to 3000 complaints. How does the BBB protect the consumer?
Business Response
Date: 06/18/2024
Hello ****,

Thank you for sharing your JustAnswer experience via BBB.

We sincerely apologize for any inconvenience this may have caused. It appears that you have agreed to our monthly program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this:

*************************************

Moreover, although your membership payment is not eligible for a refund under our Terms of Service, as a courtesy to you I have issued a refund of your membership payment. The funds are made available to your bank the next business day. However, it may take 3-5 business days to release the funds back to your account depending on their policy.

We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know.

Kind regards,

Violet
JustAnswer Customer Care
************************************************************* or *******************
Initial Complaint
Date:06/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Justanswer.com is misleading in how they lure in customers. They seem to be saying that for first time users, they will answer a question for $1. They claim when I asked for a refund that in the small print (imperceptible would be how I would describe it), the $1 was to join, and answering a question would cost $66. The way in which they make that as obtuse as possible, so people think they're just paying $1 for the first time using their service, is obvious. My credit card company flagged it as a fraudulent charge, and when I called ******* Bank they said they get many complaints about this company, which is why they flagged it as fraudulent. Further, they did not answer, my question, so they charged me $66 for nothing. I'm surprised that the BBB rating is a 'B' for such a shady operation.
Business Response
Date: 06/18/2024
Hello ****,

I definitely want to rectify this concern for you.

I've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.

Please let us know if we can assist you further.

Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************

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