Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was charged for $46 on 19th of June 2024 at ************* website despite that i didnt use this site or even was aware about it

  

  Business Response

  Date: 06/20/2024

  Hello Walaa,
  
  Thank you for reaching out to us at JustAnswer.
  
  We couldn't locate an account using the email address and phone number you've provided. Do you have another email address we could try? We can also locate the account with the following information:
  
  - A different phone number
  - Your order number
  - The first 6 digits and the last 4 digits of the card being charged. We do not need the whole number.
  - Your PayPal email address if you are being charged through PayPal
  
  You may send any of these information to me using my contact information below so I can further assist you. 
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  
  

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  17th June 2024 Was looking on the internet for information regarding separation of property for Common-law. Came across a web page with a girl who pops up and asks if she can help with my legal question ?It say lawline or something..so I ask my question and she says it would cost $2.00 to connect me to a lawyer in my area that could answer my question. I said great !I wait a few minutes and another lady pops on the chat and gives my cell a phone call.We talked about my options .Did not really help.And then I see my credit card is charged the $2 and $66.00 I reach out and they tell me I joined the monthly membership!! I said no I didn't. I agreed to $2.00 They basically said too bad. No refunds.Have a nice day.

  

  Business Response

  Date: 06/20/2024

  Hello *********************,
  
  I'm here to help you resolve this matter.
  
  I've refunded your membership payment. The funds would have been made available to your bank/PayPal account the next business day; however, it may take 3-5 business days to release the funds back to your account depending on their policy.
   
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  
  

  Customer Answer

  Date: 06/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the same boat as many complaints. I was led to believe that I would get an answer for 2$ within minutes. 45 minutes later and no answer but I do see a charge for 42$ on my bank. I cancelled immediately and would like a refund.

  

  Business Response

  Date: 06/19/2024

  Hello ********,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 06/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been receiving monthly charges since February 2024 from this company. I never used any service, never gave any billing info, I have no idea how they are charging me. In fact, when I called the company to cancel my membership, they were unable to locate any account with my info! Yet somehow I am getting charged monthly from this company. I have no other recourse but to dispute the transactions with my bank and hope they block all future attempts to charge my account.

  

  Business Response

  Date: 06/19/2024

  Hello,
  
  Thank you for reaching out to **. After a thorough search using the information provided, we were unable to locate an account associated with it in our system.
  
  To assist you further, could you please provide us with the phone number or email address that was used during the registration process on our website? With this additional information, we'll be able to locate your account and address any concerns or inquiries you may have.
  
  Looking forward to hearing back from you soon.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a chat with this company inquiring about a legal question. I was told that it would be a $5 fee. This website is extremely misleading. Once I put in my card info in, I was charged a $5 fee then a separate $43 charge. The agent stated that it was because I asked a question but I was charged the $43 beforehand so why wasnt the $43 charge stated initially? I want a refund for the $43. Plan has already been cancelled.

  

  Business Response

  Date: 06/19/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Legal question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It happened today 96/19/2024. I asked a specific question about talking to vet that could write a script for my sick cat. However when talking to the vet I was told that couldnt be done. I feel that just answer led me down the wrong path

  

  Business Response

  Date: 06/19/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have cancelled your most recent charge. Credit and debit card transactions typically take one business day to be completed. Since we initiated the cancellation of your deposit so quickly, only an authorization of funds was processed. An authorization is a hold that your card issuer places on your funds and is not an actual charge. You will not receive a credit back to your account since a charge was not processed, but the authorization shown on your card statement should drop off your account by the time you receive your next billing statement, and it'll be as if the transaction never occurred.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 06/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They asked me if I wanted to join & I told them no - they still charged me the ***** - my credit card company says it is still on the bill - but they say it was declined. They are attaching themselves to website so when you try to talk to the chat person on the web site they pop up - very deceiving.

  

  Business Response

  Date: 06/19/2024

  Hello *****,
  
  You've already initiated a chargeback request with your bank for the transaction in question. To ensure clarity on your end, I recommend contacting your bank directly for further details.
  
  If there's anything else I can assist you with, please feel free to let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning I ******d information to receive an appraisal on a lamp I own. The ****** search led me to a site "JustAnswer.com." The landing page I was taken to is below. No where on the page was any information on what the company did other than appraisals. After chatting with what I was told was an ** appraiser, it was stated that if I paid $5 I would be connected with an expert appraiser who would give me an instant appraisal. I agreed to this, and stupidly entered my credit card and agreed to this. After I was taken to an appraiser who did in fact quickly help me and I gave a 5 star review. Meanwhile, I then received an email stating I was now singed up for an ongoing monthly membership and that I had been charged the $5 plus an ongoing $65 membership fee. I then reached out to the ** chat from my new account telling them I had never seen this membership fee. While typing my concerns, the ** hung up on me and I was told to contact an email address for further concerns. This is when I knew this was a serious scam. The email I received said I had agreed to pay and showed me a "sample screen shot" of what I paid for. Of course, I did not take a screen shot of what I was paying for, but I certainly did not see whatever it is they were showing me an example of. In addition, they showed me a huge list of all the complaints they received. See link here: Here is an example of the page displayed to customers which they must review and accept before they can use our service: ************************* Please note the conversations listed on the right. *********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  

  Business Response

  Date: 06/19/2024

  Hello ******,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 06/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as the money was refunded. 
  

  Will this company be watched to make sure they are not continuing to scam consumers?

  
  Sincerely,
  
  ***************************

   

   

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted JustAnswer online on June 16, 2024 thinking they were a service representative for my Hisense AC unit that we purchased in May 2023 from Lowes. They said it would be $5.00 to get an answer for my question, so I put my credit card info online and they had 2 charges on it. One for $5.00 and one for $30.00 for a membership that I didn't enroll in. They just told me the cost would be $5.00. So then I received the text from the service **** ************** that he was going to call me and when he did, I let it ring and did not answer it. Then I text him back and told him his company is a scam and I wanted a refund and my account terminated. I checked my credit card again today and charge is still there. Per their thousand complaints on BBB, they never refund. So now I'm going to call my credit card and issue a fraud complaint on them too like all the complaints you have already received and still have them listed as a BBB certified company. I will also have to cancel my membership that I never agreed to in the first place or they will keep on charging me. Shame on you BBB for misleading consumers!

  

  Business Response

  Date: 06/19/2024

  Hello *****,
  
  I'm glad to assist you.
  
  In checking your account, I see that you've successfully cancelled your payments from your end on 6/19/2024. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  
  

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on there to ask one question and didnt know it was going to cost me $55. I cancelled within 10. They said i wouldnt be charged again but i dont trust them

  

  Business Response

  Date: 06/19/2024

  Hello *******,
  
  We'd like to resolve this for you ASAP. 
  
  We've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************