Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
Top FAQs
Membership
Payments/Billing
Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,497 total complaints in the last 3 years.
- 2,392 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been taking out $60.00 from my ****** account without my authorization and I have tried to stop it several times through them and ****** and neither one will stop this payment. I did a stop payment through my bank but ****** says it is a reaccuring debt and I went on the justanswer sight and they had put a bogus ID and my info on it but says it had been cancelled but is still taking money out. I will be putting in a complaint for ****** also as they refuse to answer any of my calls or texts.
Business Response
Date: 08/27/2024
Hello,
Thank you for reaching out to **. After a thorough search using the information provided, we were unable to locate an account associated with it in our system.
To assist you further, could you please provide us with the phone number or email address that was used during the registration process on our website? With this additional information, we'll be able to locate your account and address any concerns or inquiries you may have.
Looking forward to hearing back from you soon.
Best regards,
******, JA Customer Care
************************************************************* ************Customer Answer
Date: 08/28/2024
Complaint: 22201446
I am rejecting this response because: The email to ****** used is
*******************
Sincerely,
*************************Business Response
Date: 08/28/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ************Customer Answer
Date: 08/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was seeking legal information on line just answer came up under different name (I had this same exact experience with them a year). When the chat box appeared my first question was how much it was to ask question, explaining briefly my experience before, the response was $5. Mind you on first page it says $1, I was immediately sent o er to link for payment and did, as I desperately needed professional answer to a sensitive custody concern. My bank flagged it so I back off the site and did NOT ask a question nor complete a profile. Then I received an email a few hours later from my bank saying just answer charged me $55Business Response
Date: 08/27/2024
Hello,
It appears that the process for posting your question was not completed, which is why I couldn't locate an account associated with your email address.
I apologize for any confusion caused regarding the membership offers. If you need any further assistance or have additional questions, please don't hesitate to reach out. I'm here to help!
Best regards,
******, JA Customer Care
************************************************************* ************Customer Answer
Date: 08/28/2024
Complaint: 22200975
I am rejecting this response because:Thank you ******, however your response did not explain why if my account was never completed nor any services provided Just Answer charged my account $55.00. I now have to clear it with my bank it has been flagged. reorder a new card, cancel auto payments ect. that's a lot of time and at no fault of mine. I feel frustrated and saddened by the lack of humanity.
Sincerely,
***************************Business Response
Date: 08/28/2024
Hello *******,
I wanted to clarify that there was no $55 charge applied to your account. The reason your question was not posted is that the payment for the membership was not successfully collected.
If you have any questions or need further assistance with your membership, please feel free to reach out. Were here to help!
Best regards,
******, JA Customer Care
************************************************************* ************Initial Complaint
Date:08/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went online to cancel a SirusXM account. Not realizing that it was a Just Ask business that had their advertising mixed in with links to SirusXM. I chatted with a person or something and told they could transfer me to someone that can help. It asked for my Credit card info and I thought this was to refund my money. So I clicked on the enter button and then found out that it wasn't even SirusXM. My husband woke up and checked out bank account. 1. Even if I did make a mistake, a 1 month trial was only supposed to ***$1.0]They charged us $74.00 We got hit for the $1.00 trial. 2. Another $23.0 3. And another $46.00 j Fior a grand total of $70.00 I had no clue that I was not chatting with SirusXM. I am scared, my husband is very upset, and I feel like I was tricked and deceived by Just A skBusiness Response
Date: 08/27/2024
Hello,
Thanks for reaching out to us at JustAnswer!
Unfortunately, the account we found using the information you provided us has no recent activity or charges on it. With that said, you can help me to locate this account by emailing me some additional information - any and all of which will be useful:
- another email you may have used
- order number (if available)
- a phone number that you may have put in for SMS notification
- the first 6 digits and the last 4 digits of your credit card (not the whole card number)
- your ****** email address if you used ****** (not the password)
- date of charge
- amount of charge
- a link to the question page OR subject of your question if you cannot locate the link
Once I can collect this information from you, I should be able to find your account and take any actions on it that you'd like me to take. Of course, if you need additional assistance with this, or with any other concern, feel free to contact me right away.
Thank you for your cooperation. I look forward to hearing from you soon.
Best regards,
******, JA Customer Care
************************************************************* ************Initial Complaint
Date:08/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 24, 2024, I used JustAnswer.com to ask a veterinarian a question about my pet. All information I encountered indicated a one-time $5 charge for this service. To my surprise, my bank statement showed a $35 charge.I contacted JustAnswer via email, explaining I did not authorize the $35 fee. They responded by cancelling my membership but refused a refund.Their justification for the non-refundable fee was a screenshot of an empty payment screen dated July 2021 (not July 2024) mentioning a membership fee. This information was not clear or presented prominently during the sign-up process on July 24th, 2024.Furthermore, my husband encountered the same issue. He also used the service on July 24th, 2024, unaware of any membership fee and was charged the same $35.The lack of transparency surrounding the membership fee is clearly evident by both of us experiencing this issue independently.JustAnswer's refusal to acknowledge the deceptive practices and maintain a non-refundable stance is unacceptable business practice.Business Response
Date: 08/27/2024
Hello *****
We regret any inconvenience this may have caused. It seems that you opted for our monthly membership program when you submitted your question on our platform. The membership is structured to bill automatically, guaranteeing continuous service. As you signed up, you would have come across a message similar to the following: ****************************************************
I have refunded the recent membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.
Best,
*****, JustAnswer Customer Care
************************************************************ or ************Customer Answer
Date: 08/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Contacted Just answer by phone August 18 of this year. They assured me that my subscription was canceled. Yet they help themselves to money from my Apple Cash card today.I never intended any kind of subscription. I use their service once when I was referred by AppleCare. They were unable to help and refused to refund my money at that time.Business Response
Date: 08/27/2024
Hello *****,
I'm sorry to hear that and I will escalate your concern so it doesn't happen again.
I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.
Best,
*****, JustAnswer Customer Care
************************************************************ or ************Initial Complaint
Date:08/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Misled by JustAnswer.com. Told that for five dollars they would answer my question but didnt know I was getting signed up for a 55 dollar a month subscription. Agreed to pay first month after the fact and thought it was canceled, new charge on the 24th of Aug. Chatted with them online on Aug. 26th where they told me that it was in the agreement and thats all they had to say and ended the chat. Basically tough luck lady, we cant help you, even though I didnt use the service again after the initial five dollar service. Misleading information and indifferent customer service.Business Response
Date: 08/27/2024
Hello *****,
We extend our sincere apologies for any inconvenience caused. It appears that you selected our monthly membership program upon posting your question on our platform. The membership is configured to bill automatically, guaranteeing seamless service. As part of the sign-up procedure, you would have encountered a message similar to the one below: ****************************************************
I have refunded the recent membership fee. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today.
Best,
*****, JustAnswer Customer Care
************************************************************ or ************Initial Complaint
Date:08/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with JustAnswer in late July, thinking that this was a one-off payment. I used their service just once, to communicate with an immigration lawyer. Their website does not explain clearly that it si a recurring payment. I never used their service since then, and I found that a payment of $57.00 was deducted from my credit card acoount one month later. I canceled my membership and reached out to their customer service to request a refund. They claim that they do not see my email address in their file, which is rediculous. This is clearly a deceptive business practice.Business Response
Date: 08/27/2024
Hello ******,
We sincerely apologize for any inconvenience caused. It appears that you agreed to our monthly membership program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: ****************************************************
Your recent membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
*****, JustAnswer Customer Care
************************************************************ or ************Initial Complaint
Date:08/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sunday I searched ****** regarding questions on my sheltie dog and this website came up just answer.com and it said it can answer the question for $5 and speak with a veterinarian and I said what the heck let's try it so I spoke with the lady she was in ********** and gave me information regarding my pet Monday I get a charge a $5 and another charge of $29,99, which I was told that it is a contract monthly subscription fee which I never signed up gave him no information and or authorized them to Bill me more than $5 this is theft by deception where they get people to call in offer them advice for $5 and then charge them $5 plus a subscription fee of $29.99 this is illegal especially in the state of **** and I plan on also filing this with my attorney general not only in the state of **** but in the state of ********** I gave them 24 hours to refund all money The $5 and the $29.99 that was charged to my account this is not the only time they've done this they've done this the more people I've been reading out there on the internet and this needs to be shut down this is illegal... I want to be contacted immediately and I want the response from this business from the better Business bureau. I'm so tired of businesses thinking they can just bill whatever they want when they want and steal money from people this needs to be stopped immediately and I wanted an immediate refund I will be contacting my bank as well for unauthorized charges and let them know this was theft by deception. After 24 hours I also plan on filing a police report with the *************************** again theft by deception. I can be contacted at ************. Thank you ***********************Business Response
Date: 08/27/2024
Hello *****,
I ******************* is doing well.
Our apologies for the inconvenience experienced. It seems you chose our monthly membership program when you submitted your question on our platform. The membership is designed to bill automatically, ensuring uninterrupted service. During the registration process, you would have seen a message resembling this: ****************************************************
Our apologies for the inconvenience experienced. It seems you chose our monthly membership program when you submitted your question on our platform. The membership is designed to bill automatically, ensuring uninterrupted service. During the registration process, you would have seen a message resembling this: ****************************************************
Best,
*****, JustAnswer Customer Care
************************************************************ or ************Initial Complaint
Date:08/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,I signed up on JustAnswer.com to ask a specific question. I was charged a fee for asking the question but I have been charged a recurring fee of $30/month every month since even though I haven't used the website ever since then. At the time that I asked the question, it was not clear that I was signing up for a recurring subscription.Business Response
Date: 08/26/2024
Hello *****,
Our apologies for the inconvenience experienced. It seems you chose our monthly membership program when you submitted your question on our platform. The membership is designed to bill automatically, ensuring uninterrupted service. During the registration process, you would have seen a message resembling this: ****************************************************
While your payment is not eligible for a refund according to our terms of service, the membership payments made within the last 90 days have already been refunded. The funds will be made available to your bank on the next business day. However, please note that it may take your bank 3-5 business days to release the funds back to your account, depending on their policy.
Best,
*****, JustAnswer Customer Care
************************************************************ or ************Initial Complaint
Date:08/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to JustAnswer.com to ask question. I was given with screen displays by the chat person it would be $5. I entered my card info and noticed $5+$57 charged for subscription. ************* chat said it was on the website where I put in the card info. However, when someone is in a state where they are seeking help, they are going to take the initial report that it is $5 to ask a question. I asked for a refund. They refused. This complain is not they pretend like only $5 and then charged additional fee and then they refuse to refund. Scamming the people by showing incorrect information and hiding details on terms and conditionBusiness Response
Date: 08/26/2024
Hello ******,
We regret any inconvenience this may have caused. It seems that you opted for our monthly membership program when you submitted your question on our platform. The membership is structured to bill automatically, guaranteeing continuous service. As you signed up, you would have come across a message similar to the following: ****************************************************
I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.
Best,
*****, JustAnswer Customer Care
************************************************************ or ************Customer Answer
Date: 08/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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