Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JustAnswer has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So today around 12:13am I went to this site Justanswer.com seeking a one time service the site promoted a $5 charge for service and was alerted and I check my back account and it says there was a $49 charge they are scamming people out of there money and then I ask in the chat about a refund because I thought it was a $5 and the agent says there nothing they could do I ask for a supervisor and ask them the same question also so what was the $5 charge promoting and the didn't answer after they felt like they didn't want to deal with me and my questions they completely canceled our connection after they asked me did I have any more questions

  

  Business Response

  Date: 08/28/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Medical question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on this website JUST ANSWER and was contacted by one of their online chat people when I asked a question. The person told me I would get my question answered for a refundable $2 fee. When I went to the payment **** it was authorised only for $2. When I checked my bank account a further $66 was taken from my account with I absolutely did not authorise. When I contacted the customer care team they tried to tell me I did authorise this amount. It was obviously taken using false and misleading advertising. There was no notification or message clearly noted that this extra $66 fee would be taken . Even their website home **** says going for $2 which is false and misleading as it doesn't indicate there is a further $66. This is a tactic used to manipulate the customer into paying the $2 fee and giving their card info for them to scam the extra $66. They then bully you into not refunding the amount. It's a huge scam business and I can't believe they are legally allowed to practice like this when its happened to thousands of people.

  

  Business Response

  Date: 08/28/2024

  Hello *****,

  We extend our sincere apologies for any inconvenience caused. It appears that you selected our monthly membership program upon posting your question on our platform. The membership is configured to bill automatically, guaranteeing seamless service. As part of the sign-up procedure, you would have encountered a message similar to the one below: ****************************************************
  

  I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.
  

  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or ************
  

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband put in a debit card for $1.00 on his card and later tried to tell this company he didn't want the service. Our bank changed the number of his card more than once, but this company was able to continue to access funds, even without us catching the transaction or the bank letting us know. We didn't use the service in all this time, and also believe there is an ongoing lawsuit against the company. We would like a refund. Our bank will only refund 60 days or $92. Any help is appreciated.

  

  Business Response

  Date: 08/28/2024

  Hello ****,

  We extend our sincere apologies for any inconvenience caused. It appears that you selected our monthly membership program upon posting your question on our platform. The membership is configured to bill automatically, guaranteeing seamless service. As part of the sign-up procedure, you would have encountered a message similar to the one below: ****************************************************
  

  On review of your account, we're not showing any previous contact from you about this concern. If you could forward any documentation of that contact through my contact information, we would be glad to look into this further.

  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or ************
  

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is 2nd time that JustAnswer has charged me money much higher than advertised.i had a Q for ****** and they sent me a link I did t know. I touched it and I got a fraud message from my bank. I never talked to a soul! They charged me $43 for NOTHING ! Second time ! Y ***** says it happens frequently.

  

  Business Response

  Date: 08/28/2024

  Hello ******,

  I apologize for any inconvenience caused. Our records show that you've used our service previously. When you returned recently you saw a Welcome Back message and pricing details when you asked a new question. This did not include the 'join fee' because you paid it the first time you joined the site.
  
  Our monthly membership offers unlimited questions in 100+ categories for 30 days. You can cancel the renewal at any time. If you prefer, you can opt for a pay-per-question instead of the membership.
  

  Please remember to sign in as an existing user rather than a new user when you return to our site. If you need to manage your membership settings, please visit our site using this link: **************************************************
  
  We have turned off your membership so no recurring charges will appear moving forward. Please reach out if you need further assistance.
  

  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or ************
  

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug ***** I found a link to ask a Canadian lawyer a question for $2. I paid the $2 and had my question answered partly. (I knew immediately she didnt know Canadian law) I then looked at my bank account to find that they had charged me an additional $66? I immediately went back to them and a bot informed me she would cancel my membership to ensure I wouldn't be charged in the future. There was absolutely no indication that there was a membership or a charge? I did not download their app or even visit their website. The question was posed in my text msgs. They falsely advertised their services and scammed me for $66. I want my initial $66 back. I was never informed by way of their advertisement or the initial conversation to start said service. Please help me and in doing so prevent others from this scam! The apparent lawyer wasn't Canadian and didn't answer my question completely and was actually quite snippy.

  

  Business Response

  Date: 08/27/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seeking help with access to my ********* 365 account . I thought I was communicating with ********* (since the website appeared to be) . I indicated I would like to use a phone connection . The Just Ask I was on turned out to be " Just Answer" . The site stated I would have to pay $ 1 and it would be refunded . My credit card immediately contacted me to see if I had authorized a charge of $ 55 on my card . I realized I had been scammed and asked for a refund . This was denied with the statement I had signed up for the charge and for an automatic recurring $55 monthly charge . They sent a copy of a form with that information on it . I have never seen the form before . I only authorized a $1 charge that was to be refunded . I see a similar complant has been lodged against the same company . Please help me with the refund or at least get the recurring charge stopped .

  

  Business Response

  Date: 08/27/2024

  Hello ****,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Justanswer after it advertised that it was only 5 dollars to join - i asked some questions about employment law - there was nothing about a 60 dollar membership fee attached to the 5 dollars anywhere in sight - i noticed that my credit card statement immediately posted $60 dollars separate from the $5 dollars so i canceled the same day - after speaking with customer service i was told that it was there and there would be no refunds - this practice is not truthful about what they are charging up front and advertised it as only $5 dollars - had i known i would be charged an additional 60 dollars for chat gpt ai answers i would have never even signed up - im extremely dissatisfied with their non attempt at a solution and apparently this is standard business practice for them as dozens of others have filed complaints both on BBB ad other forums - their business practice is a sham and not honest or transparent about their charges - after being told no refunds over the phone i will have to resort to reporting this to my credit card company to report it because i was not informed about this charge and im unemployed right now i cant afford a 60 dollar hidden charge - DO BETTER.

  

  Business Response

  Date: 08/27/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Legal question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEWARE! Their subscription fee ($57) is not clearly noted and the AI assistant only mentioned that a $5 fee would be fully refundable. I was charge $62 and tried to immediately dispute it, but it was not resolved. I am disputing the charge with my bank. I should have looked at the reviews on BBB before signing up. It felt like a scam and I should have trusted my gut. You really need to look into this company.

  

  Business Response

  Date: 08/27/2024

  Hello *****,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  My suggestion would be to make the charges much clearer through the AI/bot before transitioning to the payment screen. It might avoid many negative reviews and complaints.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just Answer Company have been charging me $1.00 the first time on 3/10/24, and $35.00 every month since March 14, 2024 Through 8/13/24 for a services, I never requested.

  

  Business Response

  Date: 08/27/2024

  Hello,
  
  Thanks for reaching out to us at JustAnswer!
  
  Unfortunately, the account we found using the information you provided us has no recent activity or charges on it. With that said, you can help me to locate this account by emailing me some additional information - any and all of which will be useful:
  
  - another email you may have used
  - order number (if available)
  - a phone number that you may have put in for SMS notification
  - the first 6 digits and the last 4 digits of your credit card (not the whole card number)
  - your ****** email address if you used ****** (not the password)
  - date of charge
  - amount of charge
  - a link to the question page OR subject of your question if you cannot locate the link
  
  Once I can collect this information from you, I should be able to find your account and take any actions on it that you'd like me to take. Of course, if you need additional assistance with this, or with any other concern, feel free to contact me right away.
  
  Thank you for your cooperation. I look forward to hearing from you soon.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22203185
  
  I am rejecting this response because:

  I already sent an email to *********************************** with the information she requested to review my case.
  
  Sincerely,
  
  ************************************ *******

  

  Business Response

  Date: 08/28/2024

  Hello *********,

  Thank you for your reply.

  I see our ***************** was able to locate your account and responded to your concerns.

  We extend our sincere apologies for any inconvenience caused. It appears that you selected our monthly membership program upon posting your question on our platform. The membership is configured to bill automatically, guaranteeing seamless service. As part of the sign-up procedure, you would have encountered a message similar to the one below: ****************************************************
  

  If you have additional concerns, please respond to our team on the site.

  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or ************
  

  Customer Answer

  Date: 08/30/2024

  Dear German G,
  I submitted a complaint with the Better Business Bureau, about the transactions you charged me starting May 11, 2024. 
  Please, read the letter I sent to the other ****************** I am attaching a copy of my last email, about all the charges you have made since May 14, 2024 through August 14, 2024.
  I don't know how your company got my Debit Card Information from the savings account I have in *********** with Banco Agricola, I have not made any purchases through your company.
  As I said before, this might have been a fraud, or someone cloned my Debit Card.
  Please, return the money, which after adding the total amount is $217.00. Your company has a picture of all the charges made to my savings account.
  I was not able to see my balances; because Banco Agricola don't send clients bank statements, and also they blocked my account, and I was not able to see my statements online.
  
  Please, read the attachment below.
  Sincerely,
  
  ************************************

  

  Business Response

  Date: 08/31/2024

  Hello Francisco,
  
  Thank you for contacting JustAnswer.
  
  As requested, your payment  has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  If you have additional questions or concerns, please reply to this email and I will promptly assist you.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: August 20th 2024 I went to a website that advertised to help me with any **** issue I had. My issue is that I wanted to make sure they got my payment after my wife got a charge from **** Eats and thought it was fraud and canceled her card that was on the account. I then entered my card. I just wanted to make sure that **** Eats got paid. So I went to their (what I thought was their customer service) customer service who asked me to enter the card information and that I would be charge $1 but I would be refunded. I then get sent to some lawyer????? I immediate got off and never used them. It was a scam, I then got charged $63 dollars for a service I didn't need or ask for. I emailed them an they said it was very clear that i was signing up for a monthly legal service! I have attached a picture of the web page I was at.

  

  Business Response

  Date: 08/27/2024

  Hello,
  
  Thank you for reaching out to **. After a thorough search using the information provided, we were unable to locate an account associated with it in our system.
  
  To assist you further, could you please provide us with the phone number or email address that was used during the registration process on our website? With this additional information, we'll be able to locate your account and address any concerns or inquiries you may have.
  
  Looking forward to hearing back from you soon.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************