Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
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Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,497 total complaints in the last 3 years.
- 2,363 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I needed help with a ****** digital piano. I found myself on what I first thought was a ****** site but it was JustAnswers. I was able to ask an expert for $1! I consented and went ahead and paid. As I was waiting for the expert I thought I had better make sure this isn’t a scam (too late). As I was looking I read that people were charged a membership fee unawares! I thought I had better check. After I was done with the expert I was able to look and sure enough! I was charged for a membership fee! I cancelled right away. I got a hold of the costumer rep and asked for a refund because this was not clearly marked. He sent me a screen shot of the small print and refused to refund me. But it was totally misleading! This is obviously a known issue for them because now I see many other people have found themselves in my shoes according to the BBB complaints. Even just a few days ago. The way it advertises makes it seem like a one time $1 fee. The membership is in small print in the pop up window. I am upset they are not willing to give me a refund though they know this is an issue! It’s bad business. They need to emphasize the membership not ask a question for $1. They should refund me for the membership charge because that was not a service I wanted nor was it made clear that that was what I was signing up for.
Business Response
Date: 11/13/2024
Hello Stephanie,
I'm ready to help.
I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
************************ ** **************Customer Answer
Date: 11/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Stephanie H********Initial Complaint
Date:11/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11/12/2024 i asked a question a robot sais it would cost me $1.00 which would be refundable but when i looked at my bank account sure enough the dollar was taken out and $37.00 other dollars to without my consentBusiness Response
Date: 11/13/2024
Hello James,
I'm glad to assist you.
Upon checking your account, I see that our Customer Service team cancelled your payment on November 12, 2024. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please feel free to contact us at any time with any questions.
Regards,
Vanessa
JustAnswer Customer Care
************************ ** **************Customer Answer
Date: 11/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
James S********Initial Complaint
Date:11/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I texted JustAsk website due to an injury my daughter had received while away from home. The prompt told me it would just be 5 dollars to ask a question, and I input my information. After hanging up, I noticed a 66 dollar charge and when I called to dispute, was told that it was very clear in the terms and conditions. No it is NOT. Nowhere did it say that I would be charged that amount. Only the five dollars.Business Response
Date: 11/12/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
*********************** ************Customer Answer
Date: 11/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Yamineth O******Initial Complaint
Date:11/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I saw an ad for JustAnswer on a website. I phoned on June 21st, 2024 to ask a basic question about using my laptop. I was not informed during the phone call that I was purchasing a membership as a result of getting an answer to my question, nor that I would continue to be charged unless I cancelled that 'membership'. Because my life was rather complicated at the time [recent death of my husband and all the subsequent legalities plus an imminent 2 1/2 month trip back to Africa], I did not check on my bank statements until recently. I was shocked to see that, as well as 2 x 2.00 charges by JustAnswer, they charged CAD 66.00 on each of June 25, July 25, August 26, September 25, October 24. I spoke to Beresa at JustAnswer today to complain and ask for a refund for services I have not received, apart from the original 2.00. She refused and offered to cancel my 'membership'. A few minutes later I received an email confirming cancellation of my 'membership'. At the beginning of my phone call today, Beresa asked me whether I had a number available to accept texts. I said No as I did not want to give more information to this company. Almost immediately after my frustrating call, I received a text on my iPhone! Had I given it on my original call in June? If so, why was I asked for it again? I would like to be refunded the CAD 330.
I regret not looking up credentials of this company in June and checking with BBB then! I believe they operate a scam.
Thank you for reading my complaint, even though I'm writing from another country.Business Response
Date: 11/12/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
*********************** ************Customer Answer
Date: 11/13/2024
Complaint: ********
I am rejecting this response because it is dishonest. The response indicates that JustAnswer is refunding the charges of monthly membership for 5 months + CAD$330.Meanwhile JustAnswer sent me an email yesterday November 12th to say they have refunded CAD$ 66 to me through my credit card. This was a 'smoke and mirrors' response.
Sincerely,
Bridget B*******Business Response
Date: 11/13/2024
Hello Bridget,
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed additional refund of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
*********************** ************Customer Answer
Date: 11/16/2024
Complaint: ********
I am rejecting this response because, while I appreciate the effort to correct what I regard as unfair charges, I am left wondering how much of those charges will be refunded. If JustAnswer wishes to be regarded by potential clients as a trustworthy business, they need to be transparent.
I would have accepted their business response if they had stated they will refund CAD$264 that I believe I am owed, rather than state "additional refund of your charges". I am left wondering whether that means an additional $5 or $20 or $ ....?, on top of the $66 they have already agreed to refund.
Sincerely,
Bridget B*******Initial Complaint
Date:11/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I agree to pay $5.00 to answer a question. I filled out a form and it said I would receive a refund. I was charged the $5.00 on my credit card AND then $55.00. I do not know what this is for. I tried
to get an answer to my question but did not.Business Response
Date: 11/12/2024
Hello Connie,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted a tax efiling question. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have cancelled your most recent charge. Credit and debit card transactions typically take one business day to be completed. Since we initiated the cancellation of your deposit so quickly, only an authorization of funds was processed. An authorization is a hold that your card issuer places on your funds and is not an actual charge. You will not receive a credit back to your account since a charge was not processed, but the authorization shown on your card statement should drop off your account by the time you receive your next billing statement, and it'll be as if the transaction never occurred.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
*********************** ************Customer Answer
Date: 11/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Connie K****Initial Complaint
Date:11/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On feb 24 I otherised what I belived to be a one time payment for a service. this had a hidden or hard to find membership roll over or something. I asked or believed I was getting a one time charge and then find out it has been going on since Fed of this year 240 was missing. I had no idea who this is and have entered a dispute with my bank. But feel this a scam company that tricks people into signing up for something with the idea that it is a one time act. The signup had nothing that included a month to month service since it was 30 for the one time service which was entered into with an individual over the phone. So you look up online for an expert but this website acks like a go between like it just hooks up experts and people with a one time charge to the individual that person contacts you and then you pay him or her and then you are somehow miraculously a member with no other signup so it looks like a one time deal since the third party is a contractor he just does his end but hidden in that is the sign up but it looks like a signal time payment to a contractor then I paid that no other form was done. I just got it cancelled but I think this is a scam it really is hard to figure out what they are doing but there was no email no confirmation of ongoing bills no updates or msg from them they just disappear except for the bill. I mean they don't want me know about there new service? I get updates from the services I do have and know them. This one is only connected to my phone I never singed up it was a scam thing were the button is hidden then you hit no and it signs up? I have no idea. I just did this and they did cancel my subscriptions but will not refund my 240$ dollars that I think it is taken without my knowledge or consent. Hi,Your membership has been canceled as of today. You will no longer be billed on a monthly basis.If you'd like to reinstate your membership at any time, please contact customer care.Sincerely,The ********************** ************* TeamBusiness Response
Date: 11/12/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ************Initial Complaint
Date:11/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Many years ago I used this company to answer one question for 5 dollars ; they delivered and i was charged exactly 5 dollars. Many years later on 11/12/2024. They offer to have my question answered for 5.00. i entered my credit card data expecting to be charged what was quoted ; and they turn around and charge me *****!!! I immediately cancelled ; I didn't even have my questioned answered and they charge me ***** ....Scam please refund me my hard earned money you took away in seconds...thank you BBB you are the best !!!! Justanswer please go back to being ethical and honest; it's a much better look !Business Response
Date: 11/12/2024
Hello ******,
I'm ready to help.
I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or **************Initial Complaint
Date:11/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called vet justanswers cause my cat was sick, although I believe the vet was an assistant the only thing they can say is I suggest you take them to a vet.. It was worthless!! But the real problem IS THE MONEY SCAM THE BUSINESS PLAYS ON YOU!!!!!!!!!!!!!!! It advertises free trial and no extra charges if you cancel in a few days, I canceled immediately, then a month or so later they used my card info they stored and tried to pull an auto ach pay from my bank, which thank God marked them as fraud!! I called again, the lady lied like a dog and then finally said she would cancel it again, I asked for a confirmation email, then she said they would still attempt the fraudulent charges, I said no way, my bank reported it as fraud and cancelled my card, what a pain.. but they didn't get to steal my money!! At $35 a pop can add up!! WHAT A ****, **************************.. BEWARE...BEWARE...BEWAREBusiness Response
Date: 11/12/2024
Hello Rj,
We're sorry for any confusion. JustAnswer has always been a pay site and a subscription-based service. We do not claim to be free in any of our advertisements or on the site.
We've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or **************Initial Complaint
Date:11/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July, 2024 contacted Just Answer on line about some home related issue (I think). They charged me a nominal amount (I believe it was $1.00 to respond to my inquiry. They said it was refundable. They also required a credit card number from me which I gave them. They did not mention that going forward there would be a monthly fee (which started in July as well). As far as I was concerned, the $1.00 charge was one and done. I just happened to be reviewing a recent credit card statement and saw that there was a $55.00 charge from Just Answer. I never agreed to paying this monthly fee. I never received any confirmation that I had agreed to paying any membership fee.To date, I have been billed a total of $275.Business Response
Date: 11/12/2024
Hello George,
We're eager to help you out.
We've cancelled your payment which also cancelled your membership. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
************************ ** **************Initial Complaint
Date:11/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9-29-24 at 9:45pm while looking for answers for on how to open a home safe, I stumbled on ************************** account. The search's first four answers for this website. Per a search of their website, I noticed they were manned 24/7 and decided that I needed an immediate answer. I had to pay to post the question at 9:56 am (see attachments) and then waited on the chat for two hours, I finally went to bed. At 4:56 am, I received an answer that was very generic and not for the specific brand I listed in my question. When I got up and saw the email answer, I immediately cancelled the membership. I didn't not get an answer and waited hours for this inadequate answer. It was not 24/7 experts. The web advertising was quite deceptive, and that the sign-up pop-up was too small for me to read properly. At no time was I offered to pay for one question better.Business Response
Date: 11/12/2024
Hello ********,
We apologize that you had this experience with JustAnswer.
After reviewing your account, we see that your payment to JustAnswer was returned to you following a chargeback request made to your card issuer on October 15, 2024.
If you have additional questions or concerns, feel free to reach out to us and we'll be glad to help.
Regards,
*******
JustAnswer Customer Care
************************************************************** or **************Customer Answer
Date: 11/21/2024
Complaint: 22540765
I am rejecting this response because: the business claimed they allowed a refund through a dispute on my credit card. However, the business fought the dispute and put the full charge on my credit card. I called the business to discuss the second charge and the customer service representative said the charge was refunded and hung up on me. This is a very shady operation.
Sincerely,
******** *****Business Response
Date: 11/21/2024
Hello,
We wanted to inform you that the chargeback you requested with your bank was contested. If you have been recharged for this transaction, could you please send us a copy of your bank statement showing the re-charge via email?
This will help us resolve the issue promptly.
Thank you for your cooperation. Should you have any questions, feel free to reach out.
Best regards,
******, JA Customer Care
************************************************************* ************Customer Answer
Date: 11/22/2024
Complaint: 22540765
I am rejecting this response because: the company has not checked their own records and now want me to provide personal credit crass statements to them to prove they charged and then charged back again to my account. I will not provide these documents as they contain information that is private.
Sincerely,
******** *****Business Response
Date: 11/26/2024
Hello ********,
Thank you for your reply.
We kindly request a copy of your bank statement showing the specific transaction to verify the recharge. Please note that we do not require your complete bank details, and you are welcome to redact any sensitive information to ensure your privacy.
We look forward to receiving your email and assisting you in resolving this matter promptly.
Regards,
*******
JustAnswer Customer Care
************************************************************** or **************Customer Answer
Date: 11/26/2024
Complaint: 22540765
I am rejecting this response because: the business requested personal banking information. I am not comfortable providing that information.
Sincerely,
******** *****
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