Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
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Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,497 total complaints in the last 3 years.
- 2,363 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently sought advice on **************************. Their AI assistant tells me there is a $5 fully refundable join fee to receive an answer. I am happy to pay that. It sends me to a form to collect payment. I complete the payment information and submit it. Turns out they also charge a $35 monthly membership fee. While this is buried in their terms and conditions (and shame on me for not reading them), this company is clearly purposely hiding the fee. When I reached out to them today to get a refund, they refuse to refund the monthly fee.
Business Response
Date: 11/15/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ************Customer Answer
Date: 11/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
Date:11/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nov.11,2024 I went on Just Answer site to ask a question. I was prompted by their A.I. to provide my credit card for a $2.00 charge to show my sincerity (good faith) and the money would be easily refunded. I did as instructed. I was not satisfied with answers or non answers provided. Cut contact with site. I found a $66.00 credit card charge immediately before I could cancel something that I did not want, ask for or agree to. I cancelled. Made contact with a representative (lol) in the *********** and I was told that I was not eligible for a refund without an explanation. I want my money back and no more contact. I am 74 years old on a low fixed income and cannot afford this charge . I hope you can help me. Thankyou! Sincerely GrantBusiness Response
Date: 11/15/2024
Hello *****,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ************Initial Complaint
Date:11/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used a service from **************************. I was lead to believe that I was to only be charged $5 for a question. I asked it, I was given a subpar answer, but oh well. Then next morning, I logged into my bank account, and they have charged my card two separate times. One fee of $5. One fee of $46. The second fee I never agreed to, or authorized. I was told by customer service it was a membership fee. If it was a membership fee why was I charged the $5? I never wanted a membership. Upon noticing this charge, I immediately contacted just answer customer service. Was denied a refund. Even after cancelling this so called membership less than 12 hours after them answering my question. I don't want the $5 I agreed to pay back, just the membership fee, I didn't even wantBusiness Response
Date: 11/14/2024
Hello *****,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ************Initial Complaint
Date:11/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In May, 2024, I used Just Answer to answer one question. They said it would be $1.00 and I gave them my credit card information. That was the only time I used their service. I did not notice until my current bill that, in addition to the $1.00, they have been charging me $55.00 a month since May or $330.00. As soon as I realized what had happened, I went to their site to cancel, and to do that it said I had to use ****** to send a certified letter, with $14.95 being charged to my credit card. I don't even know if that is legitimate. Why should I have to pay to cancel a service?Judging from the thousands of complaints you have received already, this looks like a scam. I want a full refund and the Chamber to review the legitimacy of this vendor.Business Response
Date: 11/14/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your printer question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
I have processed a cancelation of your membership charges. The funds are made available to your bank the following business day and will appear on your next billing statement. For the other charges with Xpendy, you may want to contact them directly.
I assure you that moving forward you will not see any recurring membership charges from JustAnswer.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ************Customer Answer
Date: 11/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:11/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid $5 via credit card to the justanswer.com service to receive advice on an automotive repair. The next month I see $34 charges on my credit card. I have no idea why I am being charged as I've never signed up for a long-term membership.Business Response
Date: 11/14/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
*********************** ************Customer Answer
Date: 11/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.However, I am a tech savvy 50 yo man, if I was caught by a membership fee that I was unaware of, then my guess is so are many others, and the way justanswer.com is set up is to purposefully "catch" people with a membership charge. Poor business practices.
Sincerely,
Scott B******Initial Complaint
Date:11/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started talking to their AI Chatbot about a problem I had. After taking the information she said I could chat with a professional for $5 to join. Okay, worth it. It's a $5 problem for me. The screen popped up and I entered in my credit card information. NO OTHER PRICE WAS NOTED. Then I got my answer and noticed they charged me $55 instead. When I talked to Edward J***** in their customer service department, he argued it was nonrefundable. I pressed him and asked for it explaining the situation and he continued to refuse. I'm willing to pay the $5 I signed up for, not additional $50. I want my $50 back and it's unacceptable that they state one price and then charge another!Business Response
Date: 11/14/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an ***er to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
*********************** ************Customer Answer
Date: 11/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Abram G***Initial Complaint
Date:11/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a question and got an answer. Then was build another month. I called and they said my account was closed and they would refund my payment and everything was OK. The next month I got another bill for ***** and called and they said my account was already closed and assured me l would get a refund. NEVER SAW A REFUND! Just called again, announced that my account was already closed. After many times l finally was put on with a representative who said l never canceled the monthly service. I said the recording said l canceled. SHE SAID THAT WASN'T OFFICIAL. She said that l now am canceled and gave me a tracking g number and no refunds VERY POOR SERVICE, VERY DECEITFUL.Business Response
Date: 11/14/2024
Hello *****,
We apologize that you had this experience with JustAnswer.
We have cancelled the most recent charge. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
We have also refunded the October payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. I assure you that moving forward you will not see any recurring membership charges.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or **************Initial Complaint
Date:11/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nov 13, 2024 I had a question about a legal issue and went to ************* and had a online conversation and was told if I paid 5.00 I could ask a attorney for advice. I fill out the form and got a text that my debit card has been charged 66.00 not once in the online conversation was I told there would be additional charge of 66.00. They could of and should of inform me of this additional charge. This is deceitful and there excuse was that it's in the small print. Sound like they are aware of this deceptive transaction and from the complaints they continue to deceive there customer. My complaint is against Justanswer.comBusiness Response
Date: 11/13/2024
Hello Deborah,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Legal question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
*********************** ************Customer Answer
Date: 11/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Deborah D*****Initial Complaint
Date:11/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/11/2024 I was looking for a part for my bait aerator when the company "********" sent me to a site for $3.00 and they will look for it. So I entered my bank information to pay for the $3.00. I got a notification from my bank that there was a charge to my account that was flagged for some reason, so I logged into my account and found a $38.00 charge from Justanswer.com that I did not authorize. I Called them right away and they refunded that $38.00. Now today 11/13/2024 they took out another $38.00 without my permission. As I was looking at my account I found another charge of $43.00 on 10/15/2024 that they took without my permission. So I called them today and tried to get them to refund my money and they said they would not.Business Response
Date: 11/13/2024
Hello Rod,
Thank you for reaching out to us at JustAnswer.
I wanted to clarify the details of your membership. Your first membership, created on September 16, 2024, was already canceled. However, it appears you signed up again on October 11, 2024, using a new email address when you posted your Pool and Spa question.
As a courtesy, I have now canceled this recent membership and processed a refund for your payment.
Please feel free to reach out if you have any questions or need further assistance.
Best regards,
Angela, JA Customer Care
*********************** ************Customer Answer
Date: 11/16/2024
Complaint: ********
I am rejecting this response because: They still owe me $43.00.
Sincerely,
Rod M********Business Response
Date: 11/19/2024
Hello,
Thank you for sharing your JustAnswer experience via BBB.
We sincerely apologize for any inconvenience this may have caused. It appears that you have agreed to our monthly program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this:
https://*****************************
Moreover, although the membership is not eligible for refund as stipulated under our Terms of Service, as a courtesy to you, I have issued a refund of your first payment. The funds are made available to your bank account the next business day. However, it may take 3-5 business days to release the funds back to your account depending on their policy. Moving forward, you will not see any recurring membership charges.
We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know.
Kind regards,
Violet
JustAnswer Customer Care
***********************Customer Answer
Date: 11/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. They refunded all my money. Thank you.
Sincerely,
Rod M********Initial Complaint
Date:11/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a scam company. They use scam tactics to fraud people into signing up for a subscription without their knowledge. I went on their site and despite how they will respond to this complaint, agreed to a one time basic fee to text with a CPA during tax time, I was charged multiple times on the same day in or about Aug 2023 for an expert, even though I had thoroughly described the problem in writing multiple times, they connected me to multiple experts who could not help me, and I was charged for each one at $55 a piece, then a knowledgeable CPA called me after I made same day complaints and I was charged for that expert as well. I was then charged the following month and each month thereafter $55 for which I was unaware until I audited my credit card. I was charged over $1,000 for a subscription I never, in any way, agreed to. I would like reimbursement of the erroneous monthly fees, plus the duplicate fees, which does not make sense because if I enrolled in a service, I would not be charged multiple fees on the same day, which I thought was a one-time payment of $55. This is a deceptive trade practice in the State of *****. I cancelled the account multiple times, but I am still being charged. I want the account cancelled immediately and my cumulative fees for ********* reimbursed. I hope not to have to involve the attorney general of The State of Texas. Please cancel the account, reimburse all charges, including duplicate charges.Business Response
Date: 11/13/2024
Hello *****,
We apologize that you had this experience with JustAnswer.
We've located an account using your phone number and refunded the membership payments. The funds would have been made available to your bank/****** account the next business day; however, it may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or **************
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