About

Local BBB:

BBB serving the San Francisco Bay Area and Northern Coastal California

BBB File Opened:

5/6/2016

Business Started:

10/21/2011

Business Started Locally:

10/21/2011

Business Incorporated:

5/2/2012

Type of Entity:

Corporation

Alternate Names:

Tawkify, Inc.

Business Management:

Ms. Noelle Barnes, Marketing Manager

Number of Employees:

600

Additional Information

Refund and Exchange Policy

By using the services (“Services”) offered by Tawkify, Inc. ("we," "us," "our," or
"Tawkify"), we are committed to making sure you have a positive experience and that
we are available to answer any questions you may have or assist you in using our
Services.
Client packages run in all-inclusive "match cycles", with all work performed to find and
select each match, plan and coordinate a date to introduce the client to that match,
and obtain/provide post-introduction feedback included. The number of included
match cycles is determined by the package purchased.
Clients are subject to approval by Tawkify, and are refunded in full only if they are
declined by Tawkify. All work performed upon purchase and during initial review and/or
onboarding is included in the client’s first match cycle, which otherwise is
non-refundable. If a client is matched successfully before using all purchased match
cycles, however, a partial refund is possible. We retain pro-rated payment for any
match cycles started or used, plus one additional. A minimum of two match cycles are,
therefore, retained for all multi-match packages; no additional early cancellation fees or
penalties apply and any remaining balance of purchase is refunded.
Clients may "pause" their experience once for up to a total of 3 months in any 3-month
period during the use of the Services (“Pause Period”). Forfeiture of unused match(es)
in a package may occur if we are not notified of a pause request or extension in
advance, before any matches enter planning; or should client refuse selected matches
or become non-responsive. Problematic lack of availability or poor date behavior that
negatively impacts other daters in our community or staff members can result in
immediate termination of the purchased experience without refund.
Our Services are very diverse, therefore sometimes additional terms or specific refund
policies may apply. Any additional or differing terms will be identified or displayed
during sign up for or purchase of the relevant Services, and those additional terms
shall become part of your agreement with us for use of those Services.
Please click here or email our Customer Success Team at [email protected] for questions about this policy or assistance.

Approved refunds may take 60 days to post.

8.6.1

Business Categories

Dating Services, Matchmaker Services