Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I seek a refund of$2000 in unused credit that Tawkify has held since August2019. No matchmaking services were ever provided for this balance, and I can no longer use it. In August2018, after a high-pressure sign-today sales call, I bought a 24-match package for$6288; the salesperson never disclosed that the first six matches would later be deemed a non-refundable retainer. By May 2019 I had scheduled nothing and regretted the purchase, so I asked to cancel. On20Aug2019 Tawkify refunded$4491 but kept the value of six unused matchesthen $1797, now recorded as a $2000 creditciting the retainer clause, which was news to me. From ********* I was frequently traveling for work and in a relationship; in 2022 I met the partner who became my wife in 2024, eliminating any possibility of using a dating service. On13Jul2025 I asked if the credit could be gifted; Tawkify confirmed it could. When the intended recipient declined, I requested a refund on17Jul2025. On18and20Jul2025 representative ***, after consulting leadership, refused, again labeling the credit non-refundable. The balance exists only because (1) I was sold more than I needed under pressure and (2) Tawkify later re-classified part of my fee as a retainer without prior disclosure. The company has granted discretionary refunds in other BBB cases where no service was rendered (e.g., 10-30-23 and 02-14-24). Keeping the full $2000 despite delivering zero value is disproportionate. Desired resolution: refund the $2000 by any convenient method. Attachments: 2018 receipt, 20Aug2019 email confirming unused credit, and 18/20Jul2025 denial emails. I have made polite direct requests; after the final refusal I now seek BBB assistance for a fair outcome.

  Business Response

  Date: 07/18/2025

  Thank you for the opportunity to respond.

  The amount in question reflects a non-refundable retainer, which was communicated both verbally and in writing, and acknowledged in writing by the client on August 20, 2019. While we certainly understand the circumstances shared, our policies in this area have remained consistent and were agreed to at the time of refund.

  We always aim to be transparent and fair, and we appreciate the chance to clarify.

  Customer Answer

  Date: 07/20/2025

   
  Complaint: 23617055
  
  I do not accept Tawkifys response.

  The company now claims a non-refundable retainer was clearly disclosed and acknowledged by me in August 2019, but those emails were sent over a year after my May 2018 purchase and cannot show pre-purchase disclosure. During the high-pressure sign-today sales call, no one mentioned such a retainer, and neither the receipt nor welcome emails do so. The word retainer first appeared only after I sought to cancel in Aug 2019; faced with no alternative, I reluctantly accepted a partial refund and credit. Accepting that partial refund did not mean I agreed the retainer had been properly disclosedonly that I was making the best of a bad situation. Since 2019 Tawkify has provided no further matchmaking services for the remaining credit. Their assertion that I knowingly forfeited ~$2,000 is therefore inaccurate.

  Morevoer, Tawkifys current FAQ (Can I try Tawkify before fully committing?) invites new clients to sample 3 or 6 matches before committingcontradicting any mandatory, non-refundable six-match retainer and undermining the claim that policies have remained consistent.

  I respectfully request contemporaneous 2018 evidencesigned contract, pre-purchase email, or pre-purchase call recordingshowing the retainer was disclosed in advance; otherwise, retaining the entire $2,000 violates basic consumer-protection principles (e.g., **** ***. Code 1671 on undisclosed liquidated damages). If such proof cannot be produced, I ask BBB to recommend a full refund of the balance; I do not dispute the amount already refunded in 2019.

• Initial Complaint

  Date:07/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $5600 for their matchmaking service. Had an initial call with a matchmaker on June 12, was told to complete some subsequent steps which I did, then I never received any response for over 1.5 weeks. When I reached out to customer service the representative said "I do not agree with everything I have seen my organization do and am not a member of the Sales team" after I brought up former employees describing their fraudulent practices & misleading sales tactics. They promised personalized support & instead I did not even receive a reply or any communication. This company is terrible & falsely advertises a service that they do not actually provide as is clear by the many complaints here, from former employees, & former customers.

  Business Response

  Date: 07/15/2025

  Thank you for sharing your experience. Our team has been in contact and provided several options to address your concerns, but we have not received a response. As outlined in the agreement tied to your package, we are unable to offer a refund. Additionally, the initiation of a credit card dispute limits our ability to take further action until its resolved.
  

  Please feel free to reach out to our team directly so we can assist you further. Were here to support you and would be happy to discuss potential next steps whenever you're ready.
  

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged by the company and did not receive service.They refused to give me a refund, even though service agreed upon was not provided.

  Business Response

  Date: 07/03/2025

  Were sorry to hear you were disappointed with your experience.

  Our records show that you received all three of the matches included in your package, along with two additional bonus matches that were added at no extra cost. While we understand this may not have been the outcome you hoped for, the service was fulfilled as outlined. As noted at the time, completed and bonus matches are not eligible for a refund.

  That said, were always looking to improve. If you have specific concerns about the matches or how we can better support you, wed love to hear more.
  

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23542352
  
  I am rejecting this response because:
  
  Your definition of fulfilling your obligation and the truth are completely different.  What your company advertised and the lack of service I received have a huge gap between them. The matches were not what I asked for in our agreement.  I am not the first ****** to complain about your unprofessional, incompetent service.  I am demanding a refund.  I didnt want to proceed after we began because I could see you werent capable of listening or providing adequate service.  When I complained they simply tried to give me bonus matches to make up when all I wanted was to cancel and be refunded immediately.  Cohersion, lies, manipulation, false promises & advertising, incompetent employees.  

  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid in full for Tawkifys matchmaking service on June 5, 2025.A few days later, I had an introductory call with a representative to go over my preferences. Unfortunately, the information I gave was documented incorrectly, which I later discovered during my actual onboarding with the ************* Zoom meeting with my matchmaker took place on June 16, 2025. Several days after that meeting, I requested to cancel and receive a full refund.There were multiple issues that led to this decision:My preferences and cultural background were misunderstood and misrepresented from the ******** matchmaker did not respond to my first message for several days, which made me feel unsupported.I was told my potential match might not even be a paying memberwhich I was not made aware of before signing up.I received no matches, no introductions, and no actual service. Instead, the experience caused me stress and frustration, which is the opposite of what I paid for.

  Business Response

  Date: 07/03/2025

  Thank you for taking the time to share your experience. We're truly sorry to hear it hasn't started off as you'd hoped.

  Following your onboarding, we were excited to begin your matchmaking journey and appreciated the kind words you shared about your matchmaker. Weve reached out along the way in hopes of addressing your concerns and supporting a resolution.

  While we understand your decision not to move forward, your service officially began at onboarding, and as outlined in the agreement, the associated fees are considered earned from that point and are not refundable. Its also important to note that timelines and match cadence can vary depending on individual factors, and while we aim to create a thoughtful experience, we dont guarantee specific outcomes or timing.

  Wed love to continue the conversation and do what we can to make things right. If you're open to it, were here and ready to support you.
  

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Tawkify:On January 28, 2025, I paid Tawkify $4,900 for a matchmaking service that promised to provide me with four matches based on my personal values and preferences. By February 25, 2025, I had completed all interviews and submitted my preferences. However, I did not receive my first match until May 2025.The match I received was married, which is in direct violation of my explicit request to match with singles only. I had clearly communicated my values regarding dating, specifically expressing that I do not wish to date anyone who is married or in the process of a divorce. Despite raising my concerns, matchmaker **** ********* pressured me to go on the date by suggesting that I might not receive another match if I declined. When I declined the date, she then claimed that the match had recently finalized his divorce, raising further questions about Tawkify's vetting process for their matches. This experience left me feeling misled.Moreover, I experienced a lack of respect for my time and professional commitments. Tawkifys communication methods caused me additional stress, particularly during my work hours, which is incompatible with their advertised service of helping busy professionals. I also faced communication issues with management, who failed to call for appointments and behaved in a rude manner. The overall lack of transparency regarding their matching criteria and the quality of matches is alarming. After further interactions, including receiving a match I had not approved while I was at work, I have lost all trust in Tawkify's ability to handle such an intimate matter as matchmaking.Given that Tawkify did not deliver on their promised services, I formally request a full refund of my $4,900. If this refund is not processed by July 1, 2025. I am prepared to pursue legal action against Tawkify for the breach of contract, emotional distress, and failure to provide the advertised service for which I paid.Sincerely,***** E *******

  Business Response

  Date: 07/02/2025

  Thank you again for sharing your experience with us. We truly understand how personal and important this journey is, and were sorry to hear that aspects of your experience did not align with your expectations.

  Weve been in direct contact with you and continue to work toward a resolution. Our team remains committed to providing thoughtful support and care throughout each step of the process. While were unable to offer a full refund, weve extended a refund offer as a gesture of goodwill, and we remain open to further discussion.
  

  We appreciate your feedback and the opportunity to improve how we serve all clients moving forward.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $9,000 for custom matchmaking services. During the six months of services, one out of four dates met my per-defined and extensively discussed criteria. The first ********** I had quit after less than two months of working with her. The second ********** also quit after two months of working together. Tawkify then tried to assign me a third ********** (and acknowledge that this was a high turnover). Due to the multiple **********s and dates that did not align with my preferences, I requested to discontinue services and a refund of $6,000. My emails detail my continued concern about the service I was receiving and why a $6,000 refund was more than fair and reasonable. I attach communications/ documentation in support of my refund request.

  Business Response

  Date: 06/13/2025

  Thank you for taking the time to share your experience. Were sorry to hear that your time with us didnt meet the expectations you had when signing up. We know how personal and important this journey is.

  While matchmaker turnover is unfortunately not something we can always control, we understand how those transitions can feel disruptive. That said, your top criteria were met with your matches, and our team worked thoughtfully to align with as many of your preferences as possible throughout the process.

  Weve presented a few different options in hopes of reaching a resolution that feels fair. While were disappointed we havent found common ground yet, we remain open to continuing that conversation if you're willing.

  
  

  Customer Answer

  Date: 06/14/2025

   
  Complaint: 23447203
  
  I am rejecting this response because: the claim that my match criteria was matched is incorrect as I noted in my concerns via e-mail and via calls with the two different matchmakers. The company told me that the conversation would not be continued. Yet here, the response says that the conversation may continue. Additionally, no one has ever called me about this matter as I initially asked. I was contacted by ** via phone, called back, and left two separate messages requesting a call back and that never happened. Further, who would be making contact. It would not be productive to speak to the same person that has failed to acknowledge the issues.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/25/25 I paid Tawkify ******* on my credit card for 4 dates. The customer service *** assured me that there were at least 40 men meeting my criteria in my area. I was told that it should take about 4 weeks to have the first date. Today is 6 weeks from that day and my "matchmaker" reached out to me with a potential match (for the first time) and the person was OVER my upper age range. This solidified my impression that they do not indeed have 40 men meeting my criteria because if they did I wouldn't have to wait 6 weeks for a non match.I am fed up with their antics and want a refund.I reached out to their customer service team and was told it was non refundable.. I emailed back that I believe they are in breach of contract and would be reaching out to your agency.

  Business Response

  Date: 06/13/2025

  Thank you for reaching out. We understand your frustration with the experience and appreciate you sharing your concerns. While we strive to meet expectations and timelines, we recognize this situation did not align with what you were led to expect.

  Were glad to confirm that the matter has since been resolved and that the refund you requested has been processed. If you have any further questions or need additional support, our team is always here to help.

  Customer Answer

  Date: 06/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $9,000 for 12 matches from Tawkify. The sales person promised me a personalized experience that would be better than the dating apps.. You get 3 non negotiables, meaning if a person does not meet that criteria, they won't be matched with you without explicit consent. Mine were: taller than 5'7," wants kids, and socially and fiscally liberal. I said race and religion do not matter, and that I would like them to be employed and single. Additionally, I said I value a sense of humor and curiosity. Nothing too wild, especially not in a city as big as ***. Tawkify has been nothing but disappointing and not what I was promised. I wouldn't recommend it to ********* first ********** pressured me to say I was open to socially liberal, but fiscally conservative men, and assumed that my parents were disappointed that I no longer attended church. I switched **********s and promptly updated my preferences to be fiscally and socially liberal and emphasized I would not be compatible with ***** voters. Date 1: ********* 2: Did not match his bio: Bio said he liked looking for cocktail bars, but actually doesnt drink. Bio said he was close with his family, but his sister lives in nyc and he cant rely on her for anything and he resents his younger brother. Bio said he ran, but he takes *** wrestling classes. On top of that, the location was a restaurant in ***, when I had specifically requested drinks only. Date 3: Said he wouldn't travel to ****** to see his friends....I live in ******. Date 4: He was nervous about traveling to ********* because he had never been there before. I have emphasized to my ********** that travel and learning are important to me. Date 5: ***** supporter.I've had more enjoyable dates using apps. The experience does not match what I was promised, and the ** team hasn't provided convincing evidence that that will change. I have no trust in this service and would like to be refunded for my remaining matches. CX refuses.

  Business Response

  Date: 06/30/2025

  Thank you for sharing your feedback. Were sorry to hear your experience didnt reflect the personalized service we aim to provide, but were glad to hear youve since been in communication with our team and that things have been resolved. If theres anything more we can support you with moving forward, please dont hesitate to reach out.

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/27/2023 to present Breach of Contract, Misrepresentation, and Discriminatory Practices I signed up for their matchmaking service based on explicit promises made by their representatives that they had available and compatible matches in my geographic areabetween ********* and ************, *******. These promises were essential in my decision to sign the contract and pay their fee. However, after enrolling, it became painfully clear that no such matches existed in my region, despite their claims. They took my money under false pretenses, knowing they could not fulfill the services they ************* a Black woman, I specifically requested an African American matchmaker to ensure cultural understanding and compatibility. I was told there was only one African American matchmaker, which was already disappointing. I spent over two months being completely ignored by their representative, ********. My emails and calls were never returned. It was only after an extended period that someone finally reached out.The company is only willing to refund one match, but that is grossly insufficient given the emotional distress, lost time, and complete failure to deliver the contracted services. Their response has been dismissive, and they are now attempting to enforce contract limitations that they themselves violated from the beginning.This company engages in deceptive marketing, bait-and-switch tactics, and does not serve the needs of African American clients, despite presenting themselves as inclusive and personalized. I believe this is a serious violation of consumer trust and should be thoroughly investigated.Desired Resolution:A full refund of the amount I paid for the service.Internal review of their discriminatory practices and false advertising.

  Business Response

  Date: 05/30/2025

  Thank you for your continued communication and for allowing us the opportunity to address your concerns directly.

  Were aware that youve been in conversation with our team and that a partial refund has been offered as part of our efforts to find a resolution. We hope this gesture reflects our intention to move forward in good faith and to acknowledge the concerns you've shared.

  To clarify a few details: Prior to any matches being arranged, you confirmed your openness to meeting individuals outside of your geographical area. This understanding allowed our team to move forward with planning dates. Additionally, of the six introductions you received, you indicated interest in continuing with five of them, suggesting that the connections made did offer meaningful potential. We also provided bonus matches in support of your experience.

  We take all feedback seriously and remain committed to fostering an inclusive, respectful, and supportive matchmaking environment. Were truly sorry to hear that aspects of your journey with us fell short of your expectations, and we appreciate the opportunity to make it right in the ways we can.

  If theres anything further we can assist with, please dont hesitate to reach out.

  Customer Answer

  Date: 05/31/2025

   
  Complaint: 23348527
  
  I am rejecting this response because: I am formally rejecting the response provided by Tawkify as it is filled with misrepresentations, omissions, and outright falsehoods, which I have detailed below with corresponding documentation.
  
  1. Misleading Statement: A partial refund has been offered as part of our efforts to find a resolution.
  Tawkify offered to refund one datedespite my ongoing request for a full refund, dating back to January.
  
  More egregiously, the refund offer came with a Non-Disclosure Agreement (NDA), which is highly inappropriate and indicative of an attempt to silence legitimate concerns.
  
  2. Mischaracterization: You confirmed your openness to meeting individuals outside of your geographical area.
  While I did express openness to long-distance relationships, I repeatedly emphasized that the individuals being matched to me were not willing to travel or pursue anything meaningful.
  After repeated poor matches, I explicitly requested in-person dates only and asked for a woman of color as a matchmaker, as the one initially assigned to me lacked cultural sensitivity and understanding. And was STILL assigned another Caucasian matchmaker.
  
  3. Misleading Use of *********** You indicated interest in continuing with five of the six introductions.
  One of those yes responses was submitted automatically by the system after I failed to choosethis was not my intent.
  
  The instructions I was given advised not to base decisions on chemistry, and instead to consider a yes if the conversation went well. While conversations were often fine, most feedback received stated no second datedue to lack of spark,. Clearly, THEY werent given the same instructions.
  I repeatedly expressed that the matches felt inauthentic, even referring to them as paid actors, and I know others have had the same experience.
  
  4. False Claim: We take all feedback seriously and remain committed to a supportive environment.
  COMPLETELY FALSE. I was ignored for over two months after reaching out through multiple channelscalls, emails, and formal requests.
  I was most recently dismissed by the assigned Account Manager who unilaterally paused my account and then ceased all communication.
  
  5. Deceptive Sales Tactics
  I entered into this contract under the impression that Tawkify had quality matches within the region between ********* and ************* 372-mile range. That representation was COMPLETELY FALSE. They accepted my money knowing they had no viable candidates in this area. (which was confirmed by ***** S during our meeting).
  I was willing to do Zoom dates, but none of those matches had any intention or willingness to travel, making it impossible to pursue a genuine long-distance relationship.
  
  6. Pattern of Misconduct Verified by Public Complaints
  There are countless similar complaints against your company. Had I read them earlier, I never would have trusted your service.
  Tawkifys BBB record: ********************************************************************************************************************************

  
  7. False Reputation Management
  Tawkify promotes a 4.7-star rating on TrustPilot, yet TrustPilot has removed negative reviews, including mine, even after I submitted proof of filing with the BBB. This is misleading and disingenuous. Another attempt to silence legitimate concerns
  See a more accurate customer rating here: *************************************************************
  
  Based on the evidence above, I am again demanding a full refund due to:
  Systematic misrepresentation
  Failure to fulfill your contractual obligations
  Deceptive marketing practices
  Negligent customer support
  
  Sincerely,
  ********* ****

  
  

• Initial Complaint

  Date:05/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction 4/25/25 I signed up for the dating services as it was suppose to be an exclusive for high profile clients. They did not reveal that they also offer a 99/month service for clients in order to build a database of clients to match to. I paid over 5k and I did not partake in any of their services as they had woefully misrepresented themselves- I asked for a refund as I had not partaken and they refused citing that i had signed an agreement. Their agreement was incomplete and not forthcoming. I am disputing the charge on my banks end. tawkify misrepresents what they do and the clients they represent.

  Business Response

  Date: 05/21/2025

  Thank you for your feedback. We're sorry to hear you feel there was a misunderstanding, and wed like to offer some clarification.

  Tawkify does not offer client services for $99/month. Our client matchmaking packages are a premium, full-service experience that includes a dedicated matchmaker, curated matches based on your specific criteria, and hands-on support throughout the process.
  We do offer a separate, lower-cost annual membership option, but this does not include any personal matchmaking services or guaranteed matches. Instead, it allows individuals to join our dating pool and members may be selected for a match if they align closely with a clients preferences. Its not comparable in scope or value to our client services.

  At the time of enrollment, you reviewed and signed a service agreement that outlines the scope of our services and the non-refundable nature of the package.
  We understand that youve chosen to dispute the charge with your bank, and while that is of course your right, we must reiterate that per the signed agreement, the package is non-refundable and we are unable to issue a refund.

  We appreciate you taking the time to share your thoughts and wish you the best in your search.