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Business Profile

Computer Software

GitLab

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My GitLab account was compromised by a hacker. I submitted a ticket to GitLab support to request the details on this breach, who refused to help me because I was on a free plan.This compromised login does not show in my authentication logs, which is a fundamental bug in their platform.Despite being a leading DevSecOps platform, GitLab do not care about "security" in the slightest.After chasing for a response from employees REMOVEDDunningeton and REMOVED, GitLab instead chose to suspend my support account.Remedial action required:- Unsuspend my support account - An unreserved written apology - Details on who compromised my account - Provide reasoning as to why this login does not show in my authentication logs

GitLab is NOT a BBB Accredited Business.

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