Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are refusing to answer my emails and won't reinstate credit that I have on my account. I asked for a refund if they wrongfully charge me and they won't respond. They are refusing to let me use what I paid for. I have been trying to reach out since before Christmas of 2022 and they will not respond. Essentially, I paid $60 for something that I can't use.

  

  Business Response

  Date: 01/04/2023

  We are currently experiencing a higher than usual ticket volume. As of 01/04/2022 ticket #******** is still listed in an open status and is currently under review by our Support team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 01/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I got the credit applied without being charged which is all that I needed.
  
  Sincerely,
  
  *******

• Initial Complaint

  Date:12/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hacked and firced into a discord server then banned for being in it

  

  Business Response

  Date: 12/27/2022

  We are currently experiencing a higher than usual ticket volume. As of 12/27/2022 ticket #******** is still listed in an open status and is currently under review by our Trust & Safety team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account of five years was recently disabled, with no explanation for why. I have reached out to the Trust and ***************** to justify this action and have not received an explanation for why it has been removed. I made two different requests, and the first one received no reply and was marked as "solved" my second request was answered with the short answer that it had violated "Terms of service or community guidelines." I have emailed the dispute department. I have yet to hear back from them. But I wish to inform you that I have had difficulty getting an explanation for, in my eyes, a quick and bold action. I believe that my account was wrongfully accused, and I will continue to ask until I receive a proper explanation. If one cannot be provided, I wish to have my account enabled, as it is wrong to remove accounts without giving a reason for their removal.

  

  Business Response

  Date: 12/18/2022

  We are currently experiencing a higher than usual ticket volume. As of 12/18/2022 tickets #********, #********, and #******** are still listed in an open status and currently under review by our Trust & Safety team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 12/18/2022

   
  Complaint: ********
  
  I am rejecting this response because: I continue to send in requests to look into this matter and I continue to get ***** who tells me my account has been disabled for "violating our Terms of Service or Community Guidelines." and that my account will not  be reinstated. I implore someone to look into this matter as to my knowledge I have not done something that constitutes a violation. I understand this is a busy time of the year and that is why it is all the more important my matter be looked into as I do not want my account to be deleted after 14 days. I do not wish to have my account removed for a report I believe to be fake or wrongful. I find that the Trust and ***************** have turned a blind eye to my requests due to their inability to provide me with answers and their willingness to outright avoid my requests.
  

  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/19/2022

  We are currently experiencing a higher than usual ticket volume. As of 12/19/2022 tickets #******** and #******** are still listed in an open status and currently under review by our Trust & Safety team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  
  On 12/16/2022 we responded to the user via ticket #******** with, "Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 12/20/2022

   
  Complaint: ********
  
  I am rejecting this response because: As of December 20th, all of my requests have been closed again without the matter being resolved. I again ask that this matter be looked into and not have a bot continue to send me an automated message telling me my account has Violated terms of service or community guidelines it seems as if my matter is not being delt with and that the members of trust and safety department are unaware or choosing not to provide me with the reasoning for my removal. Again I understand this is a busy time of the year and I have other things I would like to do as well. I find that the inability of the trust and safety department to provide me a justification only furthers my thoughts I have been wrongfully removed and that they do not wish to deal with me on this matter. I again wish for a justification that specifically tells me the reason for the return of my account.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through a fault in the system, my account was stolen on Discord and has been sold to another user. I have raised several tickets with the vendor about this for support in the last several days, and have an active ticket with an array of evidence that the account was stolen and sold. I have not received any response on these tickets so far, and now that the account has been sold to someone else, it has become a major priority to regain control, since I have personal information and payment information attached to it.

  

  Business Response

  Date: 12/16/2022

  We are currently experiencing a higher than usual ticket volume. As of 12/16/2022, tickets #********, #******** and #******** are still listed in an open status and are currently under review by our Account Security team. Updates are pending. All communications regarding this matter will be done through the open tickets and not through this claim.

• Initial Complaint

  Date:12/10/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Discord,Your company isn't taking action against spam/scam discord servers in violation of your IP rights along with others. Despite reaching out to your teams, no action has been taken. Is this acceptable practice to allow this activity to be hosted on your servers?EpicNPC Discord Channel https://discord.gg/realepicnpc https://discord.com/channels/997560098727673937/997560099923042377 https://discord.com/channels/997560098727673937/1008772040125333515/1013400381381955644 https://discord.gg/w5z62W499d https://discord.com/invite/w5z62W499d https://www.epicnpc.com/threads/official-discord-server-for-epicnpc.2285066/EpicNPC Breaching Discord Terms of Service https://www.epicnpc.com/forums/discord-accounts.1612/https://www.epicnpc.com/forums/discord-services.2594/This site is breaching Discord IP and Trademark selling discord accounts and services while at the same time has their own discord server promoting their site and the sale of discord services.https://discord.com/terms

  

  Business Response

  Date: 12/16/2022

  Thank you for reaching out to us with your concerns. We do not tolerate the behavior described and take strong action to protect users on our platform.
  
  As of 12/16/2022, we can find no record of communication in our ticketing system with the email attached to this complaint. Please report this situation to our Trust and Safety team at https://dis.gd/request and we will begin an investigation.
  
  If you need any further information on our Terms of Service or submitting a report please review the links below:
  https://discord.com/terms
  https://support.discord.com/hc/en-us/articles/360000291932-How-to-Properly-Report-Issues-to-Trust-Safety

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer for 6 years paying $9.99 USD (but with ******** conversion approx $15 a month) and on the 6th Paypal messed up the payment source and cost me $45 in NSF fees and while trying to resolve it a charge-back was accidentally placed on discord, however that was resolved within the same 24 hours it was created. Discord has banned my account instead of just putting me back into the free tier until it's resolved. and It has been 3 days since it was resolved and Discord instead of apologizing and reinstating my account (even those I have provided proof that Paypal has paid discord the money) they continue to keep my account banned and pretend that they didn't get the money. I had explained to them that my yesterday was the 1 year **** of my father passing away and I was in mourning and instead of being helpful they just send the same canned response over and over and keep me banned even though this dispute they claim has already been resolved and they have the money in their possession as per ******.

  

  Business Response

  Date: 12/13/2022

  On 12/10/2022 we responded to the user via ticket #******** with, "As a one-time gesture, I went ahead and lifted the ban on your account but should there be any further disputes on this account we will not be able to reinstate it,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have reached out to Discord multiple times and have no idea how to take this forward. In ******, if we are not happy with a service, we can take it up with the *****************, but as this company is based in the US, I have no idea. So I'm hoping BBB can help me here. Please see two tickets raised with - [Discord] Re: ******** & ********. Countless messages but no proper response nor do they care about my issues, stress, urgency, privacy issues, or data breaching. To give you some background - My old user was banned, fair enough I understood the reason, so while my old user had another 2 servers, I also did make my other users Admin to help me manage the servers recently (a few months ago, we had a falling out and they left my new user's server) so now I'm scared, stressed, and concerned what they could do to my server as I have no idea. I did give them full access at that time; I had known them for several years. I've been asking to delete any users associated with the email - ******************* this is in the invite code - https://discord.gg/VwKNUwga. Please delete the servers. You are meant to take Data Privacy breaching as TOP Priority, but it doesn't seem you care here. I am looking for a direct email to a line manager instead of the ticketing system, which has gotten me nowhere. Thank you

  

  Business Response

  Date: 12/14/2022

  Thank you for reaching out to us with your concerns. We aren't able to restore servers to a previous state. If an administrative role has been given to a user or bot and they use their permissions to make changes to your server, we aren't able to intervene. However, you can reach out to us through our support portal to request a possible server ownership transfer through our customer support portal here dis.gd/contact and we will be in contact to address your concerns.
  
  On 08/30/2022 we responded to the user via ticket #******** with, "Please let be reminded, that the Help and Support can only assist with Technical and Billing concerns. With this kind of concern, it's best to follow up with our Trust and Safety team at dis.gd/request using the email address associated with that account instead,". 
  
  The ticket is now closed.
  
  On 08/31/2022 we responded to the user via ticket #******** with, "Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from has been banned,".
  
  The ticket is now closed.
  
  On 01/31/2022 we responded to the user via ticket #******** with, "We understand this is a frustrating experience, but we aren't able to restore servers to a previous state. If an administrative role has been given to a user or bot and they use their permissions to make changes to your server, we aren't able to intervene,".
  
  The ticket is now closed.
  

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18536391
  
  I am rejecting this response because: Discord is the highest authority, I am not trying to restore it but to simply delete the servers. This shouldn't be hard as again Discord is the main administator. You just have to locate the server and delete it. It shoulnd't be hard. 

  Regarding the past tickets, not once I had a reply to say we can't help you here, please contact someone else. I sent tickets after tickets but no further response so right now I don't care about them, please just delete the servers. You have the main access. 

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/18/2022

  On 12/18/2022 we responded to the user via ticket #******** with, "This is a follow-up ticket in observance of the request you made for Ticket #********. We sincerely apologize for the inconvenience associated with the situation.
  
  Unfortunately, we are not able to delete servers or intervene with server moderation unless their has been a violation to our Community Guidelines or Terms of Service. However, we can definitely assist you with a possible server ownership transfer,". 
  
  The ticket is now pending.

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to make many numbers of complaints from the past of November till this day. My 10 year-old has a couch open with you guys. That has 27 groups on one account try to cancel it numbers of times and I dont know theres something going on with the technology I dont know even I have homegirl whos 10 years old to cancel it and she told me it was canceled for some odd reason shes us changing our numbers to people that are a state, shes talking to grown a** people thats not even her age and one of them asked her to send me a **** nudities. Every time I go on your website to put in the link to cancel you guys can freaking read it or maybe you guys dont want to I dont freaking know but let me tell you this as of today if I dont hear nothing back within. I dont know by Friday about this page being canceled. You will have law-enforcement knocking on your door and I guarantee it.

  

  Business Response

  Date: 12/09/2022

  Thank you for reaching out to us with your concerns. We do not tolerate the behavior described and take strong action to protect users on our platform.

  
  Unfortunately, we cannot find any ticket within our system from the email attached to this request. We can address any questions regarding your account through our customer support portal here dis.gd/contact

  
  In the meantime, we want to make you aware that by accessing our services, users must be at least 13 years old and meet the minimum age of digital consent in their country.

  
  If you need any further information on our Terms of Service, submitting a report, or how to request for the deletion of your childs account, please review the links below:
  https://discord.com/terms
  https://support.discord.com/hc/en-us/articles/360000291932-How-to-Properly-Report-Issues-to-Trust-Safety 
  https://support.discordapp.com/hc/en-us/articles/212500837-How-do-I-permanently-delete-my-account-

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The site doxxed me, hacked all of my devices, email, social media and bank accounts. This company, along with ******* and the *******rs that promote hate farm them for stealing identities and data- H3 Podcast, Keemstar, Def Noodles, Salvopancakes, *************************** ******************, ***** the Narc, Tipster, and so many more should be fined and prosecuted for jailtime. It's a scam- they steal their ******* audience's data, identity and money.

  

  Business Response

  Date: 12/09/2022

  Thank you for reaching out to us with your concerns. We do not tolerate the behavior described and take strong action to protect users on our platform.
  
  Please report this situation to our Trust and Safety team at https://dis.gd/request and we will begin an investigation.
  
  We do not sell your data and we limit what information is required from users.
  
  For more information, please review our Privacy Policy https://discordapp.com/privacy.

• Initial Complaint

  Date:11/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my discord account today was mistakenly disabled by your team. I submitted a form on the site but received a generic email of someone not checking anything or having an option to appeal before account is deleted. It claimed I was involved in "involved in malicious hacking, fraud, account or credit card cracking and/or attempting to damage a computer network or machine", non of which are true or even remotely close to what I do on discord. Please try to help me get an answer asap as my discord account is very important for my business. I run a buying group, where I provide updates and support through discord to customers. I am not sure what triggered the ban, but please help me restore the account.

  

  Business Response

  Date: 12/06/2022

  We are currently experiencing a higher than usual ticket volume. As of 12/6/22 tickets #********, #********, and #******** are still listed in an open status and is currently under review by our Trust & Safety team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.