Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around August-September of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/02/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23824028
  
  I am rejecting this response because:
  
  I understand that you are currently experiencing a higher than usual ticket volume. However, I would greatly appreciate it if you could provide me with an estimated timeframe for when I might expect further updates or a resolution regarding my ticket.
  
  Thank you in advance for your time and assistance.
  
  Sincerely,
  
  ********* ***********

  

  Business Response

  Date: 09/03/2025

   We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off their platform. I haven't done anything wrong, and I believe my suspension should be lifted and my account reinstated. The suspension had occurred in or around August 29th at 11:16 p.m. I tried making multiple tickets with Discord support, but I haven't gotten a single reply from a real human back. These were actually automated responses, without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 09/02/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23823985
  
  I am rejecting this response because: This is the same response I was given on multiple tickets of mine and shows how lazy the support team is (if this is even a real person replying to me) and as you can see I was given the same answer a year ago but instead it said temporarily disabled after I had reported my account hacked and taken but received no support on it instead I had to find a way to recover my account and thankfully fix the damage done to it as I've commented on my recent ticket I will be writing a formal dispute and if that fails to support me we'll be moving to arbitration. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/04/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23823985
  
  I am rejecting this response because: Again this is a copy answer I've gotten before I've made a new support ticket showing my innocence with evidence I'll now be sending a dispute letter soon
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Appeal for Account Reinstatement Due to Server-Related Suspension Dear Discord ************** Team,I hope this message finds you well.I am writing to respectfully appeal the recent suspension of my Discord account, which I believe may have been a result of my association with a server that was found to be in violation of Discords guidelines.Please allow me to clarify that I had no involvement in any actions that may have led to the servers termination. My activity within the server was limited to general participation, and at no point did I engage in or support any behavior that would breach Discords Terms of Service or Community Guidelines.I fully understand and support Discords efforts to maintain a safe and respectful environment, and I remain committed to upholding those standards. I kindly request a review of my account status, as I believe the suspension may have been a misunderstanding based on association rather than direct involvement.If there is any further information I can provide to assist in your review, I would be more than willing to cooperate. I sincerely hope to have the opportunity to continue using Discord in a positive and constructive manner.Thank you for your time and consideration

  

  Business Response

  Date: 09/03/2025

  We responded to the user via ticket #******** with, "??,
  
  ??????,????????? Discord ???????????????????????
  
  ??????????,??? ***************************;?????????,???????????????????????????????????????
  
  ??,
  Discord ???????".
  

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am submitting a complaint regarding my Discord account ********************* which was suspended with the vague reason "Child Safety." I received no proof or evidence of any violation, and my appeal has gone unanswered.I believe this suspension may have been an error from automated moderation. This account is extremely important to me, containing years of personal connections and communities.I request that BBB review my case, contact Discord on my behalf, and ensure a human review of my account. My open ********************** ticket number is 59979911.Thank you for your assistance

  

  Business Response

  Date: 09/02/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/05/2025

  Complaint: 23823939
  
  First, I want to tell you what happened and attach some images to clarify the situation.
  
  It was August 24, 2025, before the Discord policy update (August 29). I was scrolling through my phone gallery looking for demo tracks of a musician we were discussing with friends and came across an old meme, took a screenshot and sent it to my friends (a screenshot because the video was over 10 MB). I immediately received the first warning for "child safety", I told my friends about it, forwarded this warning to the general chat and we continued listening to music. A few minutes later, another friend came in and asked about what had happened and who was in the photo, I wrote the name of this boy from the meme "******" a couple of times and the third time I wrote this name in an affectionate form and got an account ban. We communicate in russian, it also has a diminutive form of words and Discord considered my "Syomochka" a violation and gave me a permanent block (this last message was at 12:19 AM, I received a notification by email at that moment). I wrote to support, but as expected, they simply sent me an automatic response that my appeal request was rejected.
  
  I am rejecting this response because:
  
  1) The concept of "child safety" is very vague. "Child safety" is the reason why Discord has been issuing bans for random things lately. People are getting permanent bans for some song lyrics, emojis embedded in Discord, completely harmless messages, and even some gifs. I saw a complaint from another user about a ban for a gif of ***** Idol performing on stage, he just had his shirt unbuttoned and his bare torso was visible, which is a bit like my situation.
  
  2) Discord uses AI for automatic moderation, and it is prone to mistakes, as Discord itself states. I do not agree that the image I sent is sexualized or exploitative of children. It is just a face, just a meme that I downloaded from TikTok, it can even be easily found on ******** if it were not safe it would have been deleted long ago, here is a link to it - *******************************************
  
  3) Child safety. There are no children on my discord server, I personally know every member of my small community, the youngest among them is currently 20 years old, and all chats on the server are all marked nsfw-content and are inaccessible to people under 18. My actions could not harm a child.
  
  I think this is just a big betrayal, Discord just caved in to the UK law and doesn't want to do its job well, just to avoid a fine. They don't care about users, they block everyone indiscriminately and don't try to help the victims of their AI, they only pay attention to complaints from users who bought a Nitro subscription.
  I used Discord for 7 years, during all this time I only received one single warning (for joining a server where a person I barely knew invited me, the server turned out to be an intolerant community), I followed the rules, had many acquaintances and communities.
  I can agree that the image of the child I sent may be inappropriate, since ******* limits comments on videos of this boy, but I do not agree that I was permanently blocked for simply writing this boy's name in a diminutive form. I often use diminutives in my everyday speech, my mom calls me that. I think they would have banned my mom for "child safety" if she had used Discord to contact me. Do you think that is fair?
  
  I hope you make them understand the situation better, I am very upset that they treated me like this and took away part of my life, I miss my friends.
  
  Sincerely
  
  ****

  

  Business Response

  Date: 09/05/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/06/2025

   
  Complaint: 23823939
  
  I am rejecting this response because: I don't accept the answer from AI, I demand that a human figure out my problem
  
  Sincerely,
  
  ****

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by discord off of their platform. I haven't done anything wrong and my suspension should be lifted from my account. The suspension occurred on 24th august 2025. I tried to contact discord but i haven't gotten a single human response. I want to get unbanned from discord as it has some important messages and data which can affect my life and i just simply want to retrieve my data and I have a lot of friends that i would lose if my account gets deleted.

  

  Business Response

  Date: 09/01/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23823810
  
  I am rejecting this response because:
  I have already filed a ticket to discord support and I've only gotten an automated reply, I would like a real person to review this situation.
  Sincerely,
  
  ***** Dhyani 

  

  Business Response

  Date: 09/03/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 09/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account was recently disabled for an alleged violation of child safety policies. I want to clarify that I have never engaged in inappropriate behavior toward minors on the platform. The issue stems from an accidental action: I unintentionally forwarded an image that I had actually intended to report. As soon as I realized my mistake, I promptly reported the image through the proper channels.Despite this, my account was suspended without giving me the chance to explain the situation. I have reached out to Discords support team multiple times, but they kept closing my ticket without any explanation or resolution. This has left me unable to defend myself or have my case fairly reviewed.I am respectfully requesting:1.A clear explanation of the exact reason for my suspension.2.A fair review of my account activity, taking into account that the forwarded image was accidental and immediately reported.3.Reinstatement of my account if no evidence exists of intentional misconduct.4.Improvement in Discords communication with users facing such serious accusations.I value Discord as a platform and want to continue using it, but I also believe in fair treatment and transparency. I am asking for the BBBs assistance in ensuring that Discord properly reviews my case and provides a reasonable resolution.

  

  Business Response

  Date: 09/01/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/01/2025

   
  Complaint: 23823704
  
  I am rejecting this response because:
  Hello discord moderation team, i know what i did is wrong but please believe me when i say that it was a mistake i wasnt meant to send it i was meant to report  it and i did after accidentally forwarding it ,i know this wont change youre mind but please , i have been a member of the discord community for 5 whole years and i dont want to part ways with discord, if you are sure you guys arent going to un suspend my account i am determined that the decision you took was right and i wont question it anymore thanks for everything it was an awesome experience on this platform i love you guys for making this community.
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 09/03/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/01/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in June 1 of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 09/01/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Pjotrs Akimovs

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account, which I have had for over two years, was permanently disabled about 45 months ago without any clear explanation.I contacted Discord Support multiple times, but I only received automated replies stating that the account will not be reinstated, without any specific reason or evidence.This situation is very frustrating, as I have not been provided with a valid explanation or proof of any violation.I am requesting that my account be reinstated, or at the very least, that Discord provide a clear and detailed reason for why my account was ******************************* user : ironzeyad

  

  Business Response

  Date: 09/01/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/01/2025

  
  Dear Discord Support Team,
  I am writing to sincerely apologize for my actions that led to my account being banned. I fully understand that I violated the Terms of Service and Community Guidelines, and I deeply regret any trouble or concern I may have caused.
  I have reflected on my mistake and genuinely want to learn from it. I promise to follow all rules and guidelines if given another chance. I kindly ask you to please reconsider my account ban and allow me to continue being part of the Discord community.
  Thank you very much for your time and understanding. I truly appreciate your consideration.
  Sincerely,
  username : Ironzeyad

  

  Business Response

  Date: 09/03/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/03/2025

  Message:
  
  
  Hello Discord Support,
  My account has been banned without any prior warning or clear explanation. I kindly request that you provide the evidence or reasons behind this action, as I have not violated Discords Terms of Service or Community Guidelines.
  
  If no valid proof of misconduct is presented, I will have no choice but to pursue legal action, since banning an account without justification is a violation of user rights.
  
  I ask that you urgently review this matter and either reinstate my account or provide me with full details and evidence regarding the ban.
  

• Initial Complaint

  Date:09/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was suspended unreasonably by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/01/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platorm even though i spent good amount of money on their subscriptions and i still have one going for 4 months My suspension was around august 3rd I havent done anything wrong and I believe my suspension should be lifted and my account reinstated Tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/01/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/01/2025

   
  Complaint: 23823413
  
  I am rejecting this response because: message was not directed to a child and was said as a joke in a group filled with adults, i think i deserve a suspension but not permanently especially when i paid to use the application i was not even warned before that suspension 
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 09/03/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.