Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 23rd october 2024 i had been falsely reported by a discord user, with the report claiming that I am underage, which is not true. a couple of hours later i got permanently suspended by discord's moderation AI. Upon finding that out, i issued an appeal that was directed to the discord staff team (request number ********). In the aforementioned email, as instructed, i handed out four clear photos of myself and my ID card to prove that i am above the legal age to use discord. More than a day has passed since I sent that appeal, and i have made the conclusion that my request is being ignored by the discord staff, so, as a last resort I decided to reach out to BBB concerning this problem with the hope that it will get resolved faster. I've known multiple cases where fellow discord users have been falsely reported the same way i was, where the staff team shows no assistance and automatically labels the appeals as resolved, dooming the users' accounts to inevitable deletion after their suspension.

  

  Business Response

  Date: 10/25/2024

  We are currently experiencing a higher than usual ticket volume. As of 10/25/202 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 10/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account has been falsely banned for child safety back in July, ever since I kept appealing my situation ***** keeps responding with my account is temporarily limited even though it's suspended already. Worst part about that is the fact that the ticket cannot be reopened to that response preventing them to unban me. I am absolutely devastated by this because of all the memories I've lost and all the money I've spent on that account, I don't even know what I posted or did that's illegal towards children. They only determined my ban as correct because they didn't read my case. Please discord. Please unban me I didn't do anything illegal or wrong

  

  Business Response

  Date: 10/24/2024

  On 10/24/2024, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My discord account was hacked and the hacker changed my backup codes rendering the backup codes I got when I created my *** setup invalid. Discord has refused to remove the *** to allow me to fix this issue and I have contacted them several times and requested escalation in the second contact with them. this is unacceptable as I have a debit card attached to that account. the username in question is gertrudwarsothe which has many important memories attached to it due to me using it for contact with a lot of my international friends

  

  Business Response

  Date: 10/24/2024

  On 10/21/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Based on the findings of our investigation, we are unable to remove multi-factor authentication on your account due to privacy and security reasons.
  
  In order to regain access to your account, you will have to use the backup codes provided to you when you initially signed up for ****
  
  If you would like to have your account deleted instead, please make a new ticket at ******************** under Help & Support > Type of Question > Account Deletion Request.
  
  Sincerely,
  Discord,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 10/25/2024

   
  Complaint: 22456380
  
  I am rejecting this response because: this is unacceptable due to the fact all my backup codes are invalid. I will CONTINUE to reject until my MFA is removed.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 10/31/2024

  On 10/21/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Based on the findings of our investigation, we are unable to remove multi-factor authentication on your account due to privacy and security reasons.
  
  In order to regain access to your account, you will have to use the backup codes provided to you when you initially signed up for ****
  
  If you would like to have your account deleted instead, please make a new ticket at ******************** under Help & Support > Type of Question > Account Deletion Request.
  
  Sincerely,
  Discord,". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22456380
  
  I am rejecting this response because: as I said, the hacker CHANGED my backup codes. and I will CONTINUE to reject the response until you resolve as I wish it to be done
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 20th my account ************ was permanently disabled and for this entire time I've been trying to get in contact with anyone on the support team and they've done nothing to assist me and will either give me a bot response or mark my ticket as solved even though they've done nothing and I've tried reaching out through the official support website and the support ******* with no help or even responses whatsoever on any ticket I've created as well as the only open ticket left being almost 10 days old with again no assistance given

  

  Business Response

  Date: 10/22/2024

  On 10/17/2024, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22444710
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* Gonerfield

  I reject this response since they have given no proof on anything I did nor have they offered any assistance or a human response whatsoever and this isn't just happening to me it's been happening to a ton of users since December ************************************************************************** fixing the bot that is causing this issue

  

  Business Response

  Date: 10/24/2024

  On 10/17/2024, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22444710
  
  I am rejecting this response because: these are the same bot responses they use on their support website on top of the fact that they have shown zero proof of anything I've done and just say they won't reinstate my account which they've done to numerous users often with never sending in what the users did to cause that and never send a human to review the tickets at all 

   

  
  Sincerely,
  
  ******* Gonerfield

• Initial Complaint

  Date:10/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the wrongful suspension of my Discord account and the lack of meaningful support from Discords ************** team. My account was suspended based on a report under child safety, but my comment did not violate any child safety guidelines. The situation arose when two minors joined my server to cause disruption, and in frustration, I made a harsh comment. I fully acknowledge that my words were inappropriate, but they were not related to child safety in any way.Since the suspension, I have submitted multiple tickets to appeal the decision, but I have only received automated responses from Discords ***** bot. My tickets are marked as solved without further follow-up, preventing me from getting a proper explanation or appealing effectively. On the rare occasions I received a human response, I was told that the decision is final without any meaningful investigation or resolution.I manage a server with 1.5k members, where I host regular events and giveaways. This community is important to me, and the suspension has not only locked me out of my account but also disrupted the group Ive built. I have offered to accept restricted access or additional account monitoring as a compromise, but Discord has not acknowledged my attempts to find a resolution in good faith.I am requesting a fair review of my case by a human agent and an opportunity to rejoin the community Ive worked hard to build. At the very least, I deserve a proper, detailed explanation for the actions taken against my ******************************* lack of transparency and poor customer service in handling this matter has been deeply frustrating. I hope that bringing this issue to the BBB will encourage Discord to take action to resolve my complaint.Resolution Sought:I am seeking either reinstatement of my account or a clear explanation of the suspension as how does my comment violate child safety guidelines. support tickets: #******** #******** #********

  

  Business Response

  Date: 10/24/2024

  On 10/24/24 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 10/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ankial Ankial

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please email me for any further liasing.The discord user known as keyoh#****, known as f*** of the dog in the screenshots, has constantly engaging in harassing behaviour towards me in the discord for the past 1 year because he is my competitor in reddit NFT trading. A lot of the accusations are actually lies and verbal abuses towards me which he constantly started verbal abusing me first even when i said nothing towards him. Faced with no choice, i created a subreddit to defend myself from his allegations but he got it shut down for "harassment" while he is allowed his illegal activity in discord. I am opening this ticket in the hopes he get banned from discord for his abusive behaviour.

  

  Business Response

  Date: 10/18/2024

  On 10/17/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Thank you for writing in.
  
  It looks like you are writing in to submit a report to Discord, but we're unable to handle reports via this channel. The best way to report abusive behavior is through the Discord App. This ensures that we have the verifiable information necessary to investigate, and speeds up how quickly an available agent can process your report.
  Please note we're unable to use screenshots, bot logs, off-platform information, or attachments to verify content.
  
  When you encounter abusive behavior, submit a report via the Discord App:
  1. Select the Message you wish to report. On mobile, hold down on the Message, and on desktop, right-click.
  2. Select Report Message
  3. Select the type of abuse youre seeing.
  
  You can learn more about reporting to Discord (including how to report user profiles) here. Additionally, you can learn about customizing your Discord experience and avoiding unwanted interactions in our Safety Center.
  
  This ticket will now be closed. Thank you for submitting your report via the instructions outlined above.
  
  Sincerely,
  Discord,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22438303
  

  
  I am rejecting this response because: i have already reported this msg via the discord app, however no action was ever taken. This is only but the tip of the iceberg done. The particular server has people constantly spewed personal attacks and hate msgs. There was also another user who even mentioned to me he hope nobody remembers me when i passed on. This was on top of his numerous actions before the admins of the channel finally banned him! Once again please refer to my earlier attachments on top of this attachment that i am now adding, surely MONTHS of not doing anything warrant serious action?

   

  Even if i could ignore all these messages by not participating in the server, they are my competitors in the *** business and their lies and allegations against me can cause severe harm to my business, even if i am just a small time trader and no individual would like seeing hates msgs, lies and harassment directed against them.
  
  Sincerely,
  
  *** ********

  

  Business Response

  Date: 10/22/2024

  On 10/17/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Thank you for writing in.
  
  It looks like you are writing in to submit a report to Discord, but we're unable to handle reports via this channel. The best way to report abusive behavior is through the Discord App. This ensures that we have the verifiable information necessary to investigate, and speeds up how quickly an available agent can process your report.
  Please note we're unable to use screenshots, bot logs, off-platform information, or attachments to verify content.
  
  When you encounter abusive behavior, submit a report via the Discord App:
  1. Select the Message you wish to report. On mobile, hold down on the Message, and on desktop, right-click.
  2. Select Report Message
  3. Select the type of abuse youre seeing.
  
  You can learn more about reporting to Discord (including how to report user profiles) here. Additionally, you can learn about customizing your Discord experience and avoiding unwanted interactions in our Safety Center.
  
  This ticket will now be closed. Thank you for submitting your report via the instructions outlined above.
  
  Sincerely,
  Discord,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 10/23/2024

   
  Complaint: 22438303
  
  I am rejecting this response because:

  This reply is clearly not made in good faith as discord (the business) is just quoting it's previous message. The response also made no sense as i have already mentioned in my previous reply that i have reported the issues via the business app, but nothing has come out of it. To show my sincerity in resolving this issues, i am reporting those messages once again if the business somehow missed it through the app, but unfortunately, i am only able to report a fraction of the numerous harassment and hate msgs before my report stopped going through with no acknowledgement. Also, i highlighted numerous violations that have been occurring for months and it will be easier for the business to take notice of my reports here due to the volume of the harassment/hate messages towards vulnerable people.
  

   

  Even in my screenshot titled thebobsbanned.jpg, the discord channel administrator have highlighted the numerous offenses a user have commited before banning the user, which also include hate messages towards vulnerable groups of people. This is on top of the hate message towards a vulnerable group of people that i have uploaded that occurs recently (barely less then a week ago). Please do something instead of allowing the channel to continue spewing hate messages towards vulnerable groups of people and unwarranted harassment that have been occurring for months.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:10/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been falsely banned on the program. The email said that I was banned for owning the discord server yay this is a discord server that one of my friends made a long time ago. The server currently only has me and has been abandoned. My username is Eabusham2 and the ban reason was having that server afor malicious conduct this is not true and when I go to appeal it on discord, even after saying I dont want a bot response, I keep getting a robot saying that discord checked and the ban was placed correctly and the account is temporarily limited. This is not good because my account is permanently suspended and it appears I am not being helped out properly. The other offense I dont know how I got but it was for fraud in a server I was in. I dont recall that happening. All I want is access to my account or at least a better reason of the ban as I have no idea. It could be just a big cunfosuin about the server I am unsure though. I really want this account back as its from 2019 and a lot of people I know reside on it.

  

  Business Response

  Date: 10/18/2024

  We are currently experiencing a higher than usual ticket volume. As of 10/18/2024 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22429673
  
  I am rejecting this response because: I didnt get a real response that makes sense, if someone really reviewed it my account would be reinstated 
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 10/22/2024

  On 10/22/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22429673
  
  I am rejecting this response because: I am very cunfused how this ban is correct, the ban happened for an empty and abandoned server with NO activity. If anything happens on that server that resulted in a correct ban, that indicates that I have been hacked, I think that is what happened, I kindly request a review of account logins and a proper review of what happened, and potentially a real reason, because I have not put any malware or scam or phishing on that server, if it exists it could be a hacker hosting the malware there
  
  Sincerely,
  **** ********

• Initial Complaint

  Date:10/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is Tor **** *******, and I am writing to formally file a complaint regarding the wrongful banning of my son's Discord account associated with the email address [email protected] made a legitimate payment for a service using ******, but due to a discrepancy between the name on my ****** account and the ********************** account, the payment was flagged as fraudulent, and an attempt to chargeback was initiated. Upon realizing this, I immediately took steps to stop the chargeback process to ensure Discord received the payment.However, despite my efforts to rectify the situation and after sending all the necessary information to prove my identity and the validity of my payment, the account was banned. I have now repeatedly submitted the requested proof to Discord, only to be asked for the same information over and over again. This is causing an unnecessary delay in resolving the issue, and I am deeply frustrated by the lack of ************* it stands:- The account remains banned.- I have paid for a service that I have not received.- I have complied with all requests for proof, yet my case remains unresolved.I respectfully request that my account be reinstated immediately, and I be granted access to the service I have paid for. This situation has been ongoing for far too long(9days today), and I am seeking a prompt resolution. If no action is taken,Thank you for your attention to this matter.

  

  Business Response

  Date: 10/14/2024

  As of 10/14/2024 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here dis.gd/contact. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 10/14/2024

   
  
  Complaint: 22419041
  
  
  
  I am rejecting this response because:

  Finally i got some kind of answer here, but there is still unresolved issue with my sons account (user: stinnvar, email: [email protected]) which remains banned. I have submitted multiple tickets (49380480, 49269835) and provided proof of payment for the service, yet the problem persists. Despite sending all required images and documentation, the responses I’ve received continue to request the same information I've already submitted multiple times.
  I have lost one week of a service that I paid for and was supposed to last for four weeks, which is unacceptable. I need this issue to be escalated and addressed immediately, as I am receiving only automated responses, and it seems my case is not being handled properly.

  See attachment in this case, it shows proof of payment. Please fix this error
  
  
  
  Sincerely,
  
  
  
  Tor Inge Innvaer

  

  Business Response

  Date: 10/18/2024

  As of 10/18/2024 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here dis.gd/contact. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 10/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22419041, and find that this resolution is satisfactory to me.

  request 49269835 has been answered and they have unbanned and fixed the account
  
  
  
  Sincerely,
  
  
  
  Tor Inge Innvaer

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is from monek9200 i got a reply from discord saying that they don't take screenshots of anything and i sent them my birth certificate and a physical from my doctor. they said no so i sent them a picture with me holding my id card it has been a week and they have still not got to me and i have seen peoples account not get reinstated with tickets still in place and i don't want that to happen to my account i have lots of friends that help me through my anxiety please unban my account i have done everything. and recently checking they where all DELETED

  

  Business Response

  Date: 10/18/2024

  On 10/17/2024 we responded to the user via ticket #******** with, 
  
  "Hey there,
  
  Thanks for verifying that you're above the minimum age to use Discord. I've gone ahead and unlocked your account.
  
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:10/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 11th - 08:32 AM The Issue Started at 08:12 AM when I was locked out of my account for simply saying the word "Jello" in a Direct Message. I contacted support about this, they simply told me to make a new account instead of trying to resolve the issue. After telling them that the ************* cannot be Contacted and is Defunct/Dead, they ghosted me. So, I tried another ticket, I did get angry when they didn't do anything or even reply, then marking the ticket as resolved, as of writing this I have gotten zero input from discord support.I am willing to resolve this issue peacefully and will be willing to provide some evidence of my ownership of the account (although not much due to not being able to access much information after the false suspension)

  

  Business Response

  Date: 10/11/2024

  On 10/10/2024 we responded to the user via ticket #******** with, "If you're attempting to access the account associated with your Discord account credentials, you will need access to your email address in order to complete the required verification. With that in mind, I'd recommend you reach out to your email provider and attempt to regain access to your address,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22408920
  
  I am rejecting this response because:
  
  I've explained that the email service is defunct and is no longer available to contact. The website for the email has been replaced a while ago. Meaning getting in contact with the email service isn't even possible.
  
  Sincerely,
  
  Mae June

  

  Business Response

  Date: 10/18/2024

  On 10/10/2024 we responded to the user via ticket #******** with, "If you're attempting to access the account associated with your Discord account credentials, you will need access to your email address in order to complete the required verification. With that in mind, I'd recommend you reach out to your email provider and attempt to regain access to your address,". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22408920
  
  I am rejecting this response because:
  
  Repeating the same thing they said before not even reading the complaint, or trying to help.
  
  Sincerely,
  
  Mae June