Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay so my discord account got hacked (stupid me) and i filed a ticket about it and I saw that its been solved by ***** but nothing was done as a solution. I really need you guys to disable or deactivate my account because bringing it back to me seems like its going to take 2-4 months on your behalf based on what I see from other peoples experience. I have very sensitive government issued documents on my dms with my alt acc and since it got hacked Im losing sleep over the fact that my identity could be stolen! Ive reported my main accs messages containing the information, ive done anything i could think of on my part. So please get back to me ASAP thank you so so much and sorry!

  

  Business Response

  Date: 06/11/2024

  We are currently experiencing a higher than usual ticket volume. As of 6/11/24 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

• Initial Complaint

  Date:06/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today at around 7 am, my discord account was falsely disabled due to being underage. And I had gotten issue fixed 7 months ago and I dont see why they would disable me again for being under age when I have not said anything about being under age or have not done anything to lead to being under age to their sensors on the app. I am 17 years old and at the time that, I had fixed it initially I was 16 and Ive turned 17 by that time and I have never said anything in those seven months span leading to me being underage so I have been just wondering this time Ive been trying to get this account back that why did they do it? They had no reason to and I will send a picture of my face and the ** that they were looking for just like I did last time and I want you guys to please contact them to respond to my ticket The number of the ticket is ******** I would really like to have this sorted out by the time the day is over because I was falsely banned and I have not done anything to be banned for this again. Thank you and I will send the information needed.

  

  Business Response

  Date: 06/11/2024

  On 11/17/2023 we responded to the user via ticket #******** with, 
  
  "Hello,
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  Here are some resources to make sure that your request makes it to the right place:
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again (dis.gd/request) entering in the email address associated with the banned account.
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either "Phone Verification" or "2FA Lockout." You can contact them here:
  ********************************************************************************************
  Need to update age information?
  If you are writing-in to update your age information, please head to dis.gd/request, and select "Update My Age Information" as your Report Type.
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now closed.
  

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21815908
  
  I am rejecting this response because:
  They did not unban my account even though my proof of age has been sent.

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/12/2024

  On 11/17/2023 we responded to the user via ticket #******** with, 
  
  "Hello,
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  Here are some resources to make sure that your request makes it to the right place:
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again (dis.gd/request) entering in the email address associated with the banned account.
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either "Phone Verification" or "2FA Lockout." You can contact them here:
  ********************************************************************************************
  Need to update age information?
  If you are writing-in to update your age information, please head to dis.gd/request, and select "Update My Age Information" as your Report Type.
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now closed.
  

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord is an online social media site. I purchased a 1 year subscription for my grandson in January, 2024. The account is associated with his email: ******************** On April 23, 2024 Discord sent an email stating: It looks like someone tried to make a purchase on your Discord account. We want to make sure that this is you. If this is you, follow the link below to authorize the current and future purchases from your client. The charges were not authorized.There were 3 charges on April 23, 2024 of $99.99, $9.99 and $9.99. I wrote to them 3 times requesting a refund and they replied it was not my account. My grandson is 13 and I had to ask him to write the next refund request even though it was my credit card. They ignored all requests, so I reported the fraudulent charges to ***************** Since then Discord has disabled his account because this was a violation of their terms of service? There are 6 months left on the subscription and we would like the account to be reinstated plus a refund for the fraudulent charges. Additionally, these charges were supposedly gifts, but not other information was supplies to who received these gifts.Thank you.

  

  Business Response

  Date: 06/11/2024

  On 5/27/24 we responded to the user via ticket #******** with, "Our team has an extremely strict policy, and we need to receive the request directly from the email address associated with the Discord account to protect our users' privacy and security. Please send us a new ticket through that other email address,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My privacy is being leaked on some Discord server and i made a ticket tell Discord support team about this and they just ignore and tell me to report the message thourgh the app and my information still leaked and have my ID, phone number, my face, my full legal name

  

  Business Response

  Date: 06/07/2024

  On 6/6/24 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  It looks like you are writing in to submit a report to Discord, but we're unable to handle reports via this channel. The best and easiest way to report abusive behavior is through the Discord App. This ensures that we have all the information necessary to investigate, and greatly speeds up how quickly we are able to process your report.
  
  To submit a report via the Discord App:
  Select the Message you wish to report. On mobile, hold down on the Message, and on desktop, right-click.
  Select Report Message
  Select the type of abuse youre seeing.
  
  You can learn more about reporting to Discord here:
  ***********************************************************************************************************
  
  I'm going to close out this ticket. Thank you for submitting your report via the instructions outlined above. 
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

• Initial Complaint

  Date:06/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticket ID #******** On May 20th, my Discord account (*********) was disabled for age violations. My account was reported to be under the age required to use Discord, but this is FALSE. After my account was disabled, I was made to submit an appeal showcasing proof of my age. In this appeal, I submitted:A selfie of myself, holding my ID which clearly displayed my date of birth, as well as a piece of paper with my Discord username written on it. These are the exact instructions I was given by Discord.It has been over 2 weeks, and at this point I have not received ANY action or support in regards to my appeal. I have done everything that Discord has asked me to, yet my appeal goes unheard. When I try to contact Discord support through their other advertised means ******************* I am met with automated responses that provide ZERO SUPPORT!It is a prevailing issue amongst those that interact with Discord ************** to have their pleas ignored. Discord has implemented a system in which disabled accounts are DELETED after 30 days of inactivity, even if there is an open appeal. This has resulted in an excessive amount of users losing their accounts completely, even after doing nothing wrong, and following Discord's instructions on how to get their account back.I am writing this complaint because I unfortunately do not have trust in Discord's Support Team to assess my appeal and rightfully return my account to me without going to outside sources.I have done EVERYTHING in my power to respectively and accurately heed Discord's instructions to reinstate my account.I am 21 years old, which can be verified through my ID, which I have willingly surrendered to Discord in expectation that my account will be returned to me. I have been a Discord user and customer for 7 years now, and I am appalled at the lack of support given during this time.I am making this appeal to solve this issue. Thank you, and I appreciate anyone that will help me resolve this issue.

  

  Business Response

  Date: 06/05/2024

  We are currently experiencing a higher than usual ticket volume. As of 6/5/24 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21799447
  
  I am rejecting this response because:

  I am given no guarantee that Discord will be able to fulfill my appeal by the necessary timeframe BEFORE my account is deleted. 
  

  I understand that there are circumstances in which ticket volume may be high, but I believe it is Discords duty to instead increase their staff or find a way to handle this increase in volume WITHOUT causing detrimental effects on accounts that are stuck in this process.
  

  Even when it comes to this appeal, Discord can apparently only respond with automated messages.

  If I cannot have a guarantee that my account will be reinstated in 14 days, then I am requesting that my account WILL NOT BE DELETED BEFORE MY APPEAL IS RESOLVED!

  It is UNFAIR and a BAD PRACTICE to permanent delete accounts even if they have a pending appeal - I AM NOT UNDERAGE, IT IS A FALSE REPORT. 

  I am requesting a response from an actual human, and to have my support ticket completed and my account reinstated BEFORE DELETION! My account is set to be deleted in 14 DAYS!

  Due to the extreme amount of other users experiencing issues in which their account is deleted BEFORE their appeal is solved, I am essentially being forced to beg Discord to resolve my dispute through alternative channels.

  PLEASE hear my cries! I am begging you. Reinstate my account before deletion! Thank you.

  Sincerely,
  
  Lexi ********

  

  Business Response

  Date: 06/11/2024

  We are currently experiencing a higher than usual ticket volume. As of 6/11/24 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21799447
  
  I am rejecting this response because there has been absolutely zero action taken towards the reestablishment of my account.
  

  ********************** Support has implemented a feature in which disabled/suspended accounts will be deleted within 30 days of their suspension.

  I am currently on day 22 of my suspension, with absolutely no action taken to rectify my appeal. I submitted all of the evidence needed within 15 minutes of my account being disabled, but discord cannot take accountability after over 2 weeks of waiting.

  I understand that Discord is experiencing a high volume of tickets currently. This, however, is frankly not my problem. If Discord needs more staff to take control of the immense volume, then it is their duty to hire more staff. Instead, every single avenue of discussion is heeded by bots and automated responses. Even the second response to my BBB complaint is fully automated, and all it says is to sit and wait.

  Sitting and waiting would not be a problem for me except the fact that my account isnt a ticking time bomb. There are 8 days until my account is deleted - all I can do is watch as the days pass without any intervention from Discord. 
  

  If Discord expects its Trust & Safety Support team to take over a month to reply to appeals, then they need to abolish the feature which deletes suspended/disabled accounts after 30 days.

  The 30th day will come and go without any resolution on Discords part of the appeal, and I will probably lose my account of 7+ years due to a false suspension.

  I would wait 6 months, Id wait over a year to get my account back if I had the security knowing that my account wasnt going to be deleted. However, I do not have that, and instead have to try and reach out to Discord in every possible fashion to have my appeal looked at. It is not working - ****************** and the BBB responses are ALL the same automated response.

  Discord does not care about its users. They do not care if you account is deleted before your appeal is even looked at. 
  

  I am begging that an actual human responds to my complaint, and that something could be done to reinstate my account. I have provided all necessary evidence, all that has to be done is the approval.

  Sincerely,
  
  Lexi ********

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered to Discord, an online communication service, in 2017. After some time, I subscribed to Discord ************** plus server boost for $9,99 per month, for many years.Around 2 weeks back, Discord sent me an email stating that my account was disabled due to underage policy, implying that I'm under 13 years old, which is apparently wrong. I believe it was a result of me joking with my friends that I'm an 8-year-old kiddo, and of course one of my friends also got suspended. Then I submitted an age information update request with my selfie and proof of age via Discord request system, but they never replied. One week later, I submitted a complaint to *************************************** still got nothing back.Therefore, I sincerely request you to try to help me solve the problem, as the wrongful ban and their non-action caused a lot of trouble.Attached photo is my proof of age requested by Discord ***** which they failed to verify.

  

  Business Response

  Date: 06/05/2024

  We are currently experiencing a higher than usual ticket volume. As of 6/5/24 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21799357
  
  I am rejecting this response because:

  I would like to request a deadline for the company to deal with this simple matter, they cannot bluff users by under review indefinitely. Many users have the same issue without any answer, we paid for their service, it's unfair for us to suffer from their fault without any proper apologies or compensation.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 06/11/2024

  We are currently experiencing a higher than usual ticket volume. As of 6/11/24 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21799357
  
  I am rejecting this response because:

  Discord **** does not have any intention to solve any problems, instead they're keep postponing and ignoring the problem they made.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I have made a ticket roughly 2 weeks ago about my discord account being hacked, due to fake support asking for my details, and changing my email/disabling 2FA. The ticket had gotten a bot reply, saying they will pass it on. Now, there hasn't been anything since my initial ticket. I tried making another ticket about the response, but it just got resolved instantly with no further explanation. I tried emailing, nothing. This account is quite important to me, due to the sensitive/ personal information I have on there, plus the years of experience I had.My account's username is pumpkinpi3, and the previous email that was on there was ******************* I was hacked on 05/13/2024, and I would like a REAL person to handle this please.Attached is some files below that I own the account, and the emails following when I got hacked.Thanks,**************

  

  Business Response

  Date: 06/04/2024

  As of 6/4/24 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here dis.gd/contact. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21798828
  
  I am rejecting this response because:

  It says that even though there hasn't been any open tickets, it has suddenly been all resolved with no further explanation regarding that. I had sent over 5 tickets, each with different reasons/proof that I own the account and I previously got hacked. The email that I provided was the email before it got changed to something else. I made a new account with said same email. Again, please look further into this so it can be solved as soon as possible. Thank you!
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 06/05/2024

  On 5/23/24 we responded to the user via ticket #******** with, 
  
  "Hey Jfox2137,
  
  Thanks for reaching out. We're sorry to hear that you're having trouble with your account!
  
  If you are still able to log in to your account or are still logged in, we recommend that you please reset your password. This will log you out of all other devices and sessions to secure your account. You can find instructions to reset your password and tips on how to protect your account below:
  Reset Account Password
  Four steps to a super safe account
  
  If you are having trouble with two-factor authentication/multi-factor authentication on your account, you may remove 2FA from your account by using the backup codes that you were provided by Discord when you initially set up the two factor authentication. We recommend you re-enable 2FA and save your backup codes as soon as you can.
  
  If you believe you have been hacked and cannot access your account after following the instructions above, please reply to this message and provide details with how and when you were hacked so that we can investigate further.
  
  Please note this form is only for hacked accounts. If you have any other questions or concerns, please choose the appropriate support form option for your issue and submit a new ticket here.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21798828
  
  I am rejecting this response because:

  Again, I already detailed it in the previous response. I cannot access my account as of now, and I was taken advantage by changing my email and giving my backup codes. Please read the evidence I sent from the last response. Again, I explicitly stated that I was hacked on 05/13/2024. Again, I was hacked by a fake discord support staff. Please respond promptly. Thank you.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got falsely banned on my account due to saying I was 8 years old as a joke. I have sent 7 appeals over 12 days to the support site and none have been viewed. I sent all of the needed evidence and documentation proving I am 17 years old.

  

  Business Response

  Date: 06/04/2024

  We are currently experiencing a higher than usual ticket volume. As of 6/4/24 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** got into my account and gifted another account nitro for $10.71. i got my account back and disputed this charge through discord and with my bank. the transaction was on 05/31/2024 and the transaction ID is ******************* i contacted billing support which is what the discord app takes you to when you click their link for any issues/disputes.i got a very unhelpful support named *** who tried to blow me off to a different department and is continuously closing my tickets as "solved" and refusing to escalate me or give me a different person. im going to continue to use this account until its banned for the chargeback filed through my bank since Discord itself refuses to help me get my money back and is profiting off the hacker.

  

  Business Response

  Date: 06/04/2024

  As of 6/4/24 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here dis.gd/contact. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21793075
  
  I am rejecting this response because:
  In the attached email is the ticket number 45680718 for the original conversation, I changed my accounts email and added two factor as recommended. It took me 2 seconds to open the attached file and find the ticket number where the issue can be reviewed and how the support person named *** dismissed me and refused any requests to escalate. Any new tickets I opened were handled by the same representative and immediately marked as solved even though no assistance was provided. My bank has confirmed the fraud and  returned the money to my account already though I have no idea if it was with the help of discords staff. I now no longer require a refund but i would like an apology for ***'s treatment of customers and to have this on record to show my attempt to seek discords help in the matter so if my account is banned for getting the money that was stolen from me back I have plenty of proof of my attempts to enlist discords assistance.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/05/2024

  As of 6/5/24 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here dis.gd/contact. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21793075
  
  I am rejecting this response because: As of 6/5/2024 discord still hasn't read the complaint that lists the ticket number,  explains why the emails are now different, listed the payment ID for the transaction, and listed the support rep that I had communicated with.

  I will not be opening another ticket without a way to directly contact another support rep that isn't ***.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made a complaint earlier and you guys said the tickets are high but when i make another ticket about something else you guys reply quick but if its for an account update age you guys dont reply at all and my discord and close to being deleted and I want it back and ive made multiple tickets so either reply or Im gonna have to spam the tickets in order for you guys to reply.

  

  Business Response

  Date: 06/04/2024

  On 5/31/24 we responded to the user via ticket #******** with, "Hey there,
  
  Do you still need support with your ticket (********)? Weve sent you an automated message based off your ticket category and have been waiting for your reply, but we havent heard back.
  
  Since there hasnt been a response back from you, we wanted to give a heads up that we will be closing your open support ticket (********). However, if you still need help or would like to forward this ticket to our support team let us know!
  
  Hopefully our automation was able to help answer your question, but if not, please be sure to respond back here, and our team will be able to look into your request further!
  
  Best,
  The Discord Team". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************